Kilt Society Reviews

Name: Kilt Society
Address: 170B Great Junction Street, Edinburgh
Rating: 4.84

4.8 Rating 5,813 Reviews

99 %

of reviewers recommend Kilt Society

4.8

Based on 5,813 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0131 516 9225

Email:

hello@kiltsociety.com

Location:

170B Great Junction Street
Edinburgh
EH6 5LJ

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Kilt Society 5 star review on 21st August 2022

Richard Gaddis

Kilt Society 5 star review on 30th July 2022

Maria Thompson-Slaven

Kilt Society 5 star review on 20th June 2022

115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kilts not despatched 'til I contacted KS to say overdue. There response: Delivery on time is an "upgrade" (but will waive extra charge Then KS said in stock items were you TG of stock. (They suggested I accept wrong tartan and/or wrong size) Then KScancelled legally binding contract because they did not want to meet their liabilities. Then items were delivered and I had to pay for goods again.”

Helpful Report

Posted 8 years ago

Hi Richard, I can see that one of our team got in touch with you regarding your order to let you know that sadly a few of the items you had selected were unfortunately out of stock and offered alternatives. As none of the alternative options were suitable we refunded the order back to you in full. It does look as though there was a bit of an admin error in the customer service team as your items became available the very next day and were sent out to you by our warehouse team. On receipt of the goods we were thrilled to hear you were happy to keep the items and kindly agreed to pay for the order again. We do understand that this might not be the best first impression of us, as you've not ordered before but it seems the mistake was just due to simple human error and I do hope you'll think of us again in the future if you need any further accessories - Sam

Posted 8 years ago

“The finishing on these were very poor the buttons and the zip both broke on the first time of wearing rendering the trousers unusable”

Helpful Report

Posted 8 years ago

oh my goodness Debbie! We're so sorry! This really is most unusual, please do send the trews back to us and we can exchange them over for you or offer you a full refund for them. You can find our prepaid returns label here - http://buyakilt.com/info/returns If there is anything we can help with at all please so let me know - Sam

Posted 8 years ago

“very badly cut trousers”

Helpful Report

Posted 8 years ago

Hi Jean Louis, Thanks for taking the time to leave us feedback. I see your order is for the casual trousers, I wonder if you would have preferred the more tailored (but slightly more expensive) standard trews. The casual trousers aren't tailored and baggy(casual) as you have discovered. If you do wish to swap send these back to us. We can then refund and you can place a new order for the alternative trews. ~Rach

Posted 8 years ago

“My kilts are yet to arrive; so I'm not happy at all!”

Helpful Report

Posted 9 years ago

“Whilst I cannot fault the delivery times, unfortunately the wrong size was delivered. I ordered L/XL and was sent S/M. As I needed it for the next day I did not have time to return and replace. Sizes should be double checked before posting out.”

Helpful Report

Posted 9 years ago

Hi Jonathan, What a shame! I am so sorry to hear of the mix up! Its such a shame we had not known of the error sooner as we could have had a new set sent out to you straight away. I have emailed you over our prepaid returns label for you to send the the small trousers back in to us. Hopefully will hear from you soon to see if there is anything we can help with ~ Sam

Posted 9 years ago

“Due to incorrect information given the product arrived too late and I had to travel to London to purchase direct to ensure that I had it on time. Nobody could help me when I phones as they were all at a Team Meeting. I await a refund. A most peculiar way to do business I shall avoid you in the future.”

Helpful Report

Posted 9 years ago

Hi Kessick, I am so sorry that there was such a problem with your order. I'm afraid our couriers only delivery Monday to Friday so when your order was dispatched on the Friday delivery was not due until Monday. To ensure Saturday delivery I'm afraid you have to choose Royal Mail Special Delivery at the check out. We think that its really important to set time a side time each week to catch up with the rest of the team, it keeps us all up to date with the rest of the company and we think it really helps improve our service. I am so sorry that it was at this time you tried to give us a call. As soon as the meeting was over I know Rachel stayed back after hours to get in touch. I am glad she was able to explain the situation and give you our returns details. The order arrived back with us on the 14th of January and it was refunded in full the same day. Again I am so sorry that you have been so unimpressed with the service you have received, I do hope you give us a second try in the future. If there is anything at all I can help with please don't hesitate to get in touch ~ Sam

Posted 9 years ago

“Absolutely terrible! I ordered a complete kilt outfit, when I received my order the shirt was the wrong colour, the sporran was not the one I ordered, cufflinks and belt were missing. I returned the shirt and sporran for replacement, and also the kilt which was too big (my fault) and asked for the missing cufflinks and belt to be sent too. I did receive a replacement shirt and sporran,and also the cufflinks and belt, but NO replacement kilt. This company would be much more profitable if they sent out the correct orders first time and not have to send endless parcels to fulfil someones original order. One mistake in processing someones order is bad, but twice is unacceptable”

Helpful Report

Posted 9 years ago

Hi Pete, I hope this makes it through to you as my other emails don't seem to be. I'd hate for you to think we were ignoring you. Apologies for the confusion here. We'd treated this as two returns to speed things up. For the items missed or incorrect from your order (apologies for this error) we had created a new order for you (this was the exchange email you received). Then when the kilt came back to us we were swapping over and sending the smaller size. We've not received this back yet but after speaking to your mother and understanding your urgency for this I sent this out for you. So sorry if this was a little confusing. Rather than it being a second error it was us simply trying to speed things up for you. I hope this helps clarify everything and I hope you're complete order is now with you and you're happy with everything. Let me know if not. ~Rach

Posted 9 years ago

“Very nasty plastic handle”

Helpful Report

Posted 9 years ago

Hi James, Its such a shame to hear you are not pleased with your new sgain dubh! The one you have chosen is one of our most popular Clan Crest Sgian dubhs and I can assure you that the handle is not plastic is it moulded from Pewter and resin and is mounted with your Robertson clan crest. They are specially handmade to order in Scotland. I really hope after closer inspection you are happy with your sgian dubh but if you would like any further information please don't hesitate to get in touch ~ Sam

Posted 9 years ago

“We ordered 5 pink suspenders and we received 5 tan and 5 brown. We can not find out how to contact the company to get our right order. You need to make that easier for the customer. This was for my daughters wedding and we need to be able to send them back and get the right order. Please let me know how I can do this. I need the right order ASAP.”

Helpful Report

Posted 10 years ago

Hi Judy, I'm really sorry that you received the incorrect item. I have sent you an email regarding getting the correct product sent to you. Please let me know if I can help with anything else! ~ Hannah

Posted 10 years ago

“When I ordered my out fit I was told everything was in stock only to be told it's not now I phoned but you's weren't even sorry m Mahon”

Helpful Report

Posted 10 years ago

Hi Margaret, I'm sorry to hear your experience wasn't very good, this really isn't typical of buyakilt.com. It was actually myself who you spoke to to arrange the substitution of products, I do apologise if I did not convey my sincerity in this error with your order. It's really not ideal for us not to have products in stock and our website is usually up to date to reflect this. As we were able to arrange a swap for the kilt I do hope this and everything else was suitable with your order. Thanks for taking the time to leave a review, it really does help our customers get a full picture of the service, I can only assure yourself and future customers that this is not common and steps are taken to avoid this. Apologies once again. ~Rach

Posted 10 years ago

“I had twice asked to couple 2 orders sets to have no charges of additional postage and it was answered to me that it was feasible. In the final, I find myself with the separate sending and to pay twice postal charges... I am not satisfied”

Helpful Report

Posted 10 years ago

“New trousers arrived went to try them on tonight to make sure they don't split. Unfortunately both buttons this time came off the waistband,so once again cannot use them for the show.”

Helpful Report

Posted 10 years ago

Hi John, I am so sorry to hear about your trousers! This is terrible news and not normal of our standards at all. I would be happy to arrange a replacement for you. I do hope to hear from you soon ~ Sam

Posted 10 years ago

“i have not received my order of 3 kilt extenders - please send - i want the product”

Helpful Report

Posted 10 years ago

Hi Edward, Thanks for taking the time to leave us a review, I have had a look for you and your order was dispatched on the 4th of April with Royal Mail Airmail, this can take up to 7 - 10 working days. I'll check in with you at the end of the week to make sure they have arrived ~ Sam

Posted 10 years ago

“The jacket I bought does not fit yet everywhere else this size does fit. The waistcoat does not fit and is a three button instead of the five button ordered. You boast on your quick delivery yet I have has to wait some time for these items and its too late now to change them so insult to injurie I have to hire them.”

Helpful Report

Posted 11 years ago

Hi John, I'm sorry we ran into a few problems with your order. The original jacket ordered was out of stock as communicated by email. I do apologise for any inconvenience this may have caused you. ~Rach

Posted 11 years ago

Kilt Society is rated 4.8 based on 5,813 reviews