Kilt Society Reviews

Name: Kilt Society
Address: 170B Great Junction Street, Edinburgh
Rating: 4.84

4.8 Rating 5,811 Reviews

99 %

of reviewers recommend Kilt Society

4.8

Based on 5,811 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0131 516 9225

Email:

hello@kiltsociety.com

Location:

170B Great Junction Street
Edinburgh
EH6 5LJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi there. Was pleased with my jacket except from the fact that the front button stitching fell off very early on in the night and it wasn't even a tight jacket at all. Very disappointing and annoying.”

Helpful Report

Posted 7 years ago

Hey Adam, that is really annoying. Really sorry about that. Our team are aware of this so it can be picked up with the supplier. We should also be checking these before going out. If you do wish to return to us for repair we'd be happy to accommodate. Sorry it put a dampner on your experience with us. I hope you'll give us another shot ~Rachel

Posted 7 years ago

“Quick service and it was what I wanted”

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Posted 7 years ago

Hi Evan, Thanks for your 5* Review. Glad we were able to help efficiently and you got what you wanted. hopefully we can do the same in the future for you. Rachel

Posted 7 years ago

“Very good service, very good price and good delivery thank you”

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Posted 7 years ago

Hey Ernest, thanks for leaving us a great review. Glad we ticked so many boxes for you. Cheers ~Rachel

Posted 7 years ago

“Karen was very kind, keeping me posted on the shipment, answering my messages very quickly, modifying the order at the very last moment. Many thanks !”

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Posted 7 years ago

Hey Martin, We are so pleased to hear you have been happy with the service you have received and with your new order. We really hope that we see you back with us again. ~Rachel

Posted 7 years ago

“Easy to order, fast efficient service and posting and very good quality products”

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Posted 7 years ago

Hey Nicholas, Thanks for taking the time to leave us a review. I'm so pleased to hear you were happy with your product and our service. ~Rachel

Posted 7 years ago

“The order came quickly. Unfortunately it was faulty. The problem was dealt with easily with a downloadable prepaid label for returning the item. A replacement arrived quickly.”

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Posted 7 years ago

Sorry about the fault on your brooch. We should have spotted this. Thanks for allowing us a chance to fix it and also thanks for your kind review ~Rachel

Posted 7 years ago

“The Kilt Society provide excellent customer service - the original kilts I ordered turned out to be too big so I returned and asked for an exchange to a smaller size. The Kilt Society replied quickly to emails, the returns/exchange process was very straight forward and the replacement kilts were dispatched within 24 hours. The smaller size fitted perfectly and the kilts themselves are good quality and excellent value for money.”

Helpful Report

Posted 7 years ago

Hey Claire, So pleased you were able to get the right size. Glad you found our returns process simple. Hope we'll see you again ~Rachel

Posted 7 years ago

“Amazing quality ! and arrived very quickly”

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Posted 7 years ago

Hey there, we are so pleased that your order arrived with you a bit quicker than you had expected and that you are so delighted with your purchase We look forward to seeing you back with us again soon. ~Rachel

Posted 7 years ago

“We are traveling in Europe and the box is at a FedEx facility. As soon as we are back I will pick it up.”

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Posted 7 years ago

Hey Christopher, Thanks for letting us know. Do let us know what you think when you have your order ~Rachel

Posted 7 years ago

“Fast shipment and items of good quality.”

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Posted 7 years ago

Hey Alessandro we are so pleased that your order arrived with you a bit quicker than you had expected and that you are so delighted with your purchase We look forward to seeing you back with us again soon. ~Rachel

Posted 7 years ago

“Ordered kilt Tuesday, arrived Friday. One slight problem in that some of the pleats were kinked (probably caused by the box being stored upright during transit). Nothing a press couldn't put right, though. Very happy with the kilt - a good weight, well made, plenty of adjustment on the waist (I might have got away with a smaller size) and the 24-inch drop works fine for me at 5'9".”

Helpful Report

Posted 7 years ago

Hey there, Thanks for your message. Our box works really well when laid flat, I'll pass this onto the team re the box being upright, it may be a simple direction we can add to the box. Thanks for the feedback. The kilt can be steamed or pressed to get it back into a great shape. If you need to swap down a size, do check out our returns page as we'll be happy to do this. Cheers ~Rachel

Posted 7 years ago

“Helpful staff and the purchased items were delivered promptly and of good quality.”

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Posted 7 years ago

Hey James, Thanks so much for you kind emails and your lovely review. We are really pleased we have been able to help and hope you are happy with your order ~Rachel

Posted 7 years ago

“I received the piece and it was exactly what you said it would be and more! Very Attractive and well made! I would recommend you to anyone looking for quality items.”

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Posted 7 years ago

Hello John, Thanks for the recommendation and review. Really appreciated. So pleased you were happy with your order ~Rachel

Posted 7 years ago

“Good selection, easy navigation on the webpage. Very convenient check-out system and filling in the adress (Sweden)!”

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Posted 7 years ago

Hey there, Pleased to hear you found our website easy to shop. Thanks for using us all the way from Sweden. ~Rachel

Posted 7 years ago

“When I made a mistake with my order the Kilt Society were happy to sort it out!!!!”

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Posted 7 years ago

Hi Judith, Glad we were able to help. Thanks for taking the time to leave us a review ~Rachel

Posted 7 years ago

“Item extremely good value, seller gave showed good and professional skills with regards to communications etc. The kilt arrived on date projected. All in all I am very pleased and would not hesitate to deal with company again in the future. Many thanks, David R. Hooton”

Helpful Report

Posted 7 years ago

Hi David, Thanks very much for taking the time to leave us such a lovely review! We are so pleased to hear you are happy with your order and would use us again. Of course if we can be of any help do ask ~Rachel

Posted 7 years ago

“No hassle in placing order and delivery. Very pleased with product.”

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Posted 7 years ago

So pleased you had a great experience shopping with us. Thanks for taking the time to leave us a review ~Rachel

Posted 7 years ago

“A quick responce to the order and delivered within 2 days of purchase. Would use again and reccomend to family and friends.”

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Posted 7 years ago

Hey Ray, So glad your order made it to you quickly. It's great to hear this as we try our best to get them out just as soon as possible. Thanks for leaving a review ~Rachel

Posted 7 years ago

“The "KILT SOCIETY" made me happy with their friendly easy to deal with manner, even a small purchase gets full attention from the knowledgeable staff (Rachel really knows what she's talking about) if you'r going to trade this is the way to do it. Full marks and a big "Thank You" from me. Robert J Duff.”

Kilt Society 5 star review on 12th May 2017

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Posted 7 years ago

Hey Robert, Your kind review is really appreciated. We work hard to maintain our service levels and it's just so lovely to hear when we impress. Just like yourself! thanks for the photo! Rachel

Posted 7 years ago

“Great service from staff who were cheerful and helpful. Will certainly shop again A w Dinning”

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Posted 7 years ago

Hey Andrew, Thanks for taking the time to leave a review. So pleased you loved our service, hopefully we'll see you again ~Rachel

Posted 7 years ago

Kilt Society is rated 4.8 based on 5,811 reviews