Small Smart Reviews

Name: Small Smart
Address: Unit 14, Birmingham Trade Park,, Kingsbury Road,, Birmingham, Birmingham
Rating: 4.71

4.7 Rating 1,112 Reviews

93 %

of reviewers recommend Small Smart

4.7

Based on 1,112 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Small Smart:

We understand the struggle of selecting products for your baby without having to compromise on quality or price. That's why we have brought together a collection of unique, high quality, premier products, all at competitive prices.

We search the globe to find products where outstanding design combines with smart features to help make the joy of parenting even simpler. We used our 10 years of experience in the baby business, an extensive background in art & design, and our own experiences as parents to help make sure you are presented with only the best products.

We choose items that are environmentally friendly and sustainable, such as Tencel or organic cotton, to use across our whole range of fashion, toys and textiles.

Visit Website

Phone:

01213777731

Email:

felix@smallsmart.co.uk

Location:

Unit 14, Birmingham Trade Park,,
Kingsbury Road,,
Birmingham
Birmingham
B24 9PS

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Small Smart 5 star review on 8th September 2024

Anonymous

Anonymous // 01/01/2019

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“Dismal product quality for little kitchen which Retails for £110. Made of low quality mdf, perspex sheets and plastic fittings which will all break in a matter of weeks. Avoid while you can.”

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“Excellent- fast delivery and perfect service!”

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“Not happy with the changing mat as i think the fabric is impractical. Will be sending it back im afraid.”

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“Great quick service thanks”

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“The most fastest delivery ever!”

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“Lovely products, and really good customer services. Will definitely buy again.”

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“Excellent product, super fast delivery *****”

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“Great service delivered fast Got a product that I wanted that was out of stock else where for a discounted price. Very happy with my purchase Can’t wait for my baby arrive so I can use it.”

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“We bought the wooden kitchen as a present for our grandchildren. It is good quality and great play value.”

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“Straight forward, easy transaction. Item delivered quickly and as described.”

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“I am disgusted with the quality of the kitchen I ordered for my daughters first birthday. Over £80 and it’s arrived covered in scratched. I am mortified that a business think it is okay to let people pay for products like this”

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Hi Sophie, We are really sorry to see that you have problem with our products, actually we have few customers had the same problem and we have found out the item was damaged during the transportation. We have already reported this issue to DPD who is the courier for the kitchen. They have promised will handle the parcel more carefully. We actually e-mailed you on 20th July asked for some images of the problem items. therefore we could start your claim process for you. But until now had no replay, if you see this message please contact us ASAP, we would like to help you out without any further delay. Our e-mail:customer.services@smallsmart.co.uk and our telephone is 0121 3777 731. Regards, smallsmart.co.uk

“I received exceptional service when purchasing my Allus Plume pushchair. I had a small problem with the brake, which was fixed in no time at all by taking the pushchair to the outlet. I then ordered a rain over, which arrived by return post, which fits beautifully. I am delighted with the quality and compact design as it fits extremely easily in the boot of my Fiat 500. I would highly recommend the company and product .”

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“Delivery was quick but the quality of the product was poor. There are scratch marks and dents already on the kitchen.”

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“1 star and that's being nice my product was awful I've been intouch with customer service regarding it”

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Hi Jodie, Really sorry to see that you have problem with our products, and we can confirm your order has been fully refund on 8th July. We are sincerely apologize for any inconvenience caused by this matters. Regards, smallsmart.co.uk

“We were disappointed that the kitchen we ordered for our son's fist birthday was scratched in various places. It wasn't until my husband built it that we noticed several scratches and marks on many of the pieces. We only didn't send it back because he spent hours building it in the first place. Such a shame as it's a wonderful little kitchen and put together wonderfully, my son loves it, but I was just upset it arrived scratched.”

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“My son loves his new slide! I put a picture up and lots of people have been asking me where it’s from and commenting how lovely it is. Great delivery will definitely recommend and order from you again.”

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“Very easy when ordering and kitchen came very quick”

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“Great price, lovely item and fast delivery!”

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“Prompt and excellent services”

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“Reccomded by a friend great items at a fantastic sale price just wish I ordered more and it had a lower free delivery as wished I ordered more after purchase. Received very quickly fab quality”

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Small Smart is rated 4.7 based on 1,112 reviews