Small Smart Reviews

Name: Small Smart
Address: Unit 14, Birmingham Trade Park,, Kingsbury Road,, Birmingham, Birmingham
Rating: 4.71

4.7 Rating 1,112 Reviews

93 %

of reviewers recommend Small Smart

4.7

Based on 1,112 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Small Smart:

We understand the struggle of selecting products for your baby without having to compromise on quality or price. That's why we have brought together a collection of unique, high quality, premier products, all at competitive prices.

We search the globe to find products where outstanding design combines with smart features to help make the joy of parenting even simpler. We used our 10 years of experience in the baby business, an extensive background in art & design, and our own experiences as parents to help make sure you are presented with only the best products.

We choose items that are environmentally friendly and sustainable, such as Tencel or organic cotton, to use across our whole range of fashion, toys and textiles.

Visit Website

Phone:

01213777731

Email:

felix@smallsmart.co.uk

Location:

Unit 14, Birmingham Trade Park,,
Kingsbury Road,,
Birmingham
Birmingham
B24 9PS

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Small Smart 5 star review on 8th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly service”

Helpful Report

“After receiving the kitchen I was sent the same piece twice so after phone calls emails I was sent tte right piece which was a different colour to the original kitchen now putting it together the 2 mains doors dont even fit a mile out of fitting the microwave door doesnt even fit so many things wrong with this would never order again from this company very disappointing so many scratches over the wood”

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“Happy with our play kitchen from Small Smart. There were some delays with delivering it due to the delivery company but when I rang Small Smart and asked they were very helpful.”

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“Very nice selection of shoes!”

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“Really fast delivery and a gorgeous product!!”

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“Great value for money and fast easy service. Would definitely use again!”

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“My doughter is really happy.”

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“Not the easiest to build but looks amazing once built. Great for the price compared to others. Arrived quickly.”

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“Ordered a play kitchen. Arrived with a part missing and couple of other parts scratched. We were given a 10% refund. The missing part was sent. It arrived today.. scratched and with a corner damaged! The phone is blocking the microwave door from fully opening. The phone holder catch broke off on first use. It's a joke.”

Helpful Report

We are terribly sorry to hear that you are not satisfied with our service. Yes we have issued you 10% refund and arranged replacement parts to be sent out straight away. But really sorry to hear that the replacement parts also damaged during the transportation. Actually we will be able to arrange return for full refund, and we are able to arrange free collection for you as well. Please contact us with the collection details if you would like to return it. We will try our very best to solve your issue, we are really sorry again.

“I had never heard of you before but google searched for a wooden kitchen last minute after being let down just before Christmas. Kitchen arrived the next day and is beautiful. Went up quickly, kids love it and I will definitely be checking your website again for more things for our kids. Thank you!”

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“Fast and cheap!”

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“Speedy delivery. Product as expected”

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“Delivered smoothly and the product looks so cute!!”

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“Quick, efficient delivery of a high quality product! Thank you so much!”

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“I ordered two items however only one arrived. I received an email to say my order had been delivered and thought this was strange but waited a day or so to see if the other arrived separately. It didn’t so I emailed in and was advised that the item was actually out of stock when I ordered and would I like an alternative or a refund, I chose a refund as I wanted that specific one. I then received a response to confirm this calling me the wrong name, which I appreciate is human error, working in an office myself I know happens, but it just added to the experience. I’m not sure if it would have ever been picked up that I had not received the item had I not emailed in which is concerning for it to get to that stage. I hope this feedback helps.”

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“happy with the product and delivery. very efficient”

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“Came perfectly on time and beautifully packaged!!! Excellent experience!!!!!”

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“Reasonable prices and prompt delivery.”

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“Fast delivery and great customer service from driver”

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“Beautiful products. Smooth transaction and quick delivery. Perfect, thanks!”

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Small Smart is rated 4.7 based on 1,112 reviews