Small Smart Reviews

Name: Small Smart
Address: Unit 14, Birmingham Trade Park,, Kingsbury Road,, Birmingham, Birmingham
Rating: 4.71

4.7 Rating 1,121 Reviews

93 %

of reviewers recommend Small Smart

4.7

Based on 1,121 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Small Smart:

We understand the struggle of selecting products for your baby without having to compromise on quality or price. That's why we have brought together a collection of unique, high quality, premier products, all at competitive prices.

We search the globe to find products where outstanding design combines with smart features to help make the joy of parenting even simpler. We used our 10 years of experience in the baby business, an extensive background in art & design, and our own experiences as parents to help make sure you are presented with only the best products.

We choose items that are environmentally friendly and sustainable, such as Tencel or organic cotton, to use across our whole range of fashion, toys and textiles.

Visit Website

Phone:

01213777731

Email:

felix@smallsmart.co.uk

Location:

Unit 14, Birmingham Trade Park,,
Kingsbury Road,,
Birmingham
Birmingham
B24 9PS

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Small Smart 5 star review on 8th September 2024

Anonymous

Anonymous // 01/01/2019

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“Excellent service and extremely prompt turnround.”

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“Fabulous shop and prices. Next dat delivery no extra money, fab Customerservice, wonderful contact via fb. Product I bought 10 of 10 stars”

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“Really good service. Despatched item that day as I had brought before 2pm, gave a tracking number and was delivered within 48 hours. Quality was really good, I would recommend this company.”

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“Hi, I’m very pleased with the services and my purchase with Small Smart, it initially had a little misunderstanding with the delivery date of my order but it was quickly rectified and clarified by the customer services. Thank you”

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“Very fast delivery but courier delivered to the wrong address and he drop the box with pushchair outside the door by the street! Thanks to nice lady she found me on facebook and contacted me. Pushchair looks lovely but is small very light even too light and it feels unsafe, my 8 months old girl was to big already, can't zip the apron when is in seating position. When you hang baby bag the pushchair flip over so again is not safe. Waste of money and because i use it once I can't return it!”

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HI Anna, First of all, we are sorry that you had really terrible experience with the our delivery service, the parcel has been delivered by DX and we are doing some investigation with them now see what really happened. This pushchair only weight 7.2 kg which actually is the design feature of it. And this pushchair passed British standard EN1888, therefore it is safe to use. If you still have any concern, please contact us again I'm sure we could help you out even it has been used already. Because our goal is the total satisfaction of our customer.

“Fast delivery, lovely quality. Thank you”

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“Website very easy to use and the Babygym is lovely. The service was efficient and the parcel arrived within the time specified”

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“Service was efficient and my order arrived within a short time frame. Overall impressed.”

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“Very satisfied thanks alot”

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“Quick and easy service. Gorgeous product.”

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“Good and quick delivery”

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“Competitive prices and very fast delivery 😊👍”

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“Quick and efficient. Perfect service”

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“Order not yet received . Although got e mail from Royal Mail today to say it was delivered yesterday at 2pm .I have not received it or a card to say they called I am permanently at home and have asked the Royal Mail to find out what happened .”

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HI Susan, We are sorry to hear that you did not receive your order on time. Although the postcode that you provided is not matching your street name, but we should have double check the delivery detail before the parcel been sent out. But at the end you manager to get the parcel from Royal Mail. That is the good news for both of us. Again we would like to take this opportunity to say sorry about all the inconvenience caused by this matter.

“Fast stock and delivery and good sale prices”

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“Really easy transaction, quick delivery and beautiful product :)”

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“Great price, fast delivery. I was kept up to date on all details and delivery. Would definitely buy again”

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“Item arrived promptly on time and well packed. Good price and good service. Thanks. O.A (London)”

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“I was very impressed with how quickly my order was processed and the item was delivered on a Monday after only being ordered on the Friday. The rocket ship is perfect for small world play and has been already had many ‘take offs’ in play from my 2 and 6 year old girls. Thank you Small Smart I will certainly come to your site again..”

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“I purchased this towel for my new grandchild, when he/she arrives in a couple of months. The process for the purchase was very easy but neither myself nor my daughter will,not be able to give a review of the towel until the baby arrives.... watch this space”

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Small Smart is rated 4.7 based on 1,121 reviews