Small Smart Reviews

Name: Small Smart
Address: Unit 14, Birmingham Trade Park,, Kingsbury Road,, Birmingham, Birmingham
Rating: 4.71

4.7 Rating 1,112 Reviews

93 %

of reviewers recommend Small Smart

4.7

Based on 1,112 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Small Smart:

We understand the struggle of selecting products for your baby without having to compromise on quality or price. That's why we have brought together a collection of unique, high quality, premier products, all at competitive prices.

We search the globe to find products where outstanding design combines with smart features to help make the joy of parenting even simpler. We used our 10 years of experience in the baby business, an extensive background in art & design, and our own experiences as parents to help make sure you are presented with only the best products.

We choose items that are environmentally friendly and sustainable, such as Tencel or organic cotton, to use across our whole range of fashion, toys and textiles.

Visit Website

Phone:

01213777731

Email:

felix@smallsmart.co.uk

Location:

Unit 14, Birmingham Trade Park,,
Kingsbury Road,,
Birmingham
Birmingham
B24 9PS

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Small Smart 5 star review on 8th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pay for delivery you expect to be faster but wasn’t, item as described and well packed so no complaints about that.”

Helpful Report

“Received playmat, all packaged well but when I got it out the actual Mat has yellow stains on, contacted company who said 5% discount and I should wash it or a new mat only will be sent, advised 5% very poor for a brand new product I’ve ordered and has arrived damaged and then I have to wash it, they said already had 20% off (this was due to bank holiday offer on item off not them personally discounting for me) have requested a new mat to be sent, yet to receive to see condition”

Helpful Report

Hi Laura, Really sorry to hear that you have problem with our products, and by now you should already received brand new play mat that we sent to you. If you have further problem please contact us again. Best Regards, Smallsmart

“Excellent travel pram and brilliant customer service thank you for all your assistance will definitely be shopping with you again.”

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“Excellent service, swift (standard) delivery, good product at a competitive price, would definitely use again.”

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“It was easy to order and the item was delivered on time. It was a present for our second great grandchild due in June and was our Grandaughters choice.It was a very competitive price and just what she wanted.”

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“Didn't get the product I paid for”

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“Have used 2 or 3 times now. Good selection of products and prompt shipping.”

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“Quick delivery time. Great quality product.”

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“Great”

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“Great products. Quick delivery”

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“Good quality product. Quick delivery. Easy to put together and looks great. Only issue was a bit missing but when contacted they gave a quick response and was no trouble for them to forward separately. Luckily was not essential part for construction”

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“Item I wanted was in stock, quick to dispatch and fast delivery .”

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“Great service, I haven’t used crib yet as my baby is not due till the summer.”

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“Ordered some lovely sneakers for my daughter and delivery was fast. Great communication, will definitely buy from small smart again!”

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“Great”

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“I ordered this for my sons birthday which is tommorrow the 19th of March, we didn’t open it until tonight assuming it would be ok but in fact a part is damaged, I told my partner to still build it up as it’s a bit late now to tell me 3 year old son there’s no birthday present. I was hoping that the damaged piece of wood wouldn’t be visible but in fact it is. How do I talk to someone about this? I can also send a picture to show exactly where I mean.”

Helpful Report

HI there, Really sorry to hear that you have problem with our products, and please contact our customer service by e-mail: customer.services@smallsmart.co.uk or you could ring us on 0121 3777 731, we will try our best to help you out.

“This kitchen was very affordable. The quality is very good . My daughter loved it . The delivery service was remarkable it was a fast delivery.”

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“Easy to use site and quick delivery time. Really happy with the service, will definitely shop here again”

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“Quick/fast delivery after order. Thank you”

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“Very disappointed after making my order and receiving a message confirming delivery date, I didn’t receive my order and was told that the item is out of stock and now still waiting for my refund!!!”

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Small Smart is rated 4.7 based on 1,112 reviews