Small Smart Reviews

Name: Small Smart
Address: Unit 14, Birmingham Trade Park,, Kingsbury Road,, Birmingham, Birmingham
Rating: 4.71

4.7 Rating 1,111 Reviews

93 %

of reviewers recommend Small Smart

4.7

Based on 1,111 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Small Smart:

We understand the struggle of selecting products for your baby without having to compromise on quality or price. That's why we have brought together a collection of unique, high quality, premier products, all at competitive prices.

We search the globe to find products where outstanding design combines with smart features to help make the joy of parenting even simpler. We used our 10 years of experience in the baby business, an extensive background in art & design, and our own experiences as parents to help make sure you are presented with only the best products.

We choose items that are environmentally friendly and sustainable, such as Tencel or organic cotton, to use across our whole range of fashion, toys and textiles.

Visit Website

Phone:

01213777731

Email:

felix@smallsmart.co.uk

Location:

Unit 14, Birmingham Trade Park,,
Kingsbury Road,,
Birmingham
Birmingham
B24 9PS

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Small Smart 5 star review on 8th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy, quality item & did not any issues.”

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“Excellent customer service speedy delivery too”

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“Love these boxes, perfect for my Daughters toys and very sweet designs.”

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“My daughter loves her kitchen! There is so much to do and it keeps her occupied for hours. Easy instructions and good to put up. Quick delivery too. Excellent!!”

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“Very efficient ... easy to use website and delivery was quick. The products are wonderful .. perfect for the children I teach.”

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“The customer’s service is really polite and helpful, they got back to me very quickly and solved the problem no issues.”

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HI Marah, Really sorry to hear that you parcel still not received , and we have checked with UPS, your order has been collected on 1st Feb, but on 4th Feb still holding in the Feltham depot. So it should be delivered sometime next week, normally it should be delivered next day by UPS, but at moment none of courier could promise guaranteed delivery any more. But don't worry we will never let our customer out of pocket, you will either get your parcel or your money back one way or the other. Regards, smallsmart

Hi Marah, Great to hear that your issue has been resolved. Hope to see you again very soon. Regards, Smallsmart

“Very fast delivery!”

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“Excellent service. Cannot comment on the product as purchased for a birthday present for 2 year old later this month. I’m sure she’ll love it.”

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“Item delivered quick. Not too impressed paying £90 for scratched and marked items.”

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HI Alisha, We are really sorry to hear that, please e-mail our customer services with all the parts number of the damaged parts, we can arrange the replacements parts for you.

“I purchased this for my grandchildren aged 4 and 2 I have spoken to my daughter this morning and unfortunately Two pieces are missing Which I will find out what they are do you can send them to me. The kitchen is lovely although it took a few hours to put together”

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HI Linda, Really sorry to hear that you have missing parts with our products, our customer service will contact you within 24 hours regarding the missing parts, then will send the parts over ASAP. We are really sorry for any inconvenience caused by this matter. Regards, smallsmart

“Easy to use website and super quick delivery. Quality seems great too 👍🏼”

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“Very pleased with my play kitchen I ordered! Product arrived quickly and my little girl loves her kitchen!”

Small Smart 5 star review on 31st January 2021

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“I bought this for my friend’s daughter and she loved it- love the details and the facts it doesn’t look a like tacky plastic mess Delivery was amazing - arrived two days after ordering”

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“Thrilled with my purchased, and arrived quickly Will definitely shop with you again.”

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“Product arrived quickly packaged securely product great quality but good service from Smallsmart kept updated throughout”

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“Great Produce, Super fast service”

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“Great service, super quick delivery. Highly recommended!”

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“Very good service.”

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“Very good purchase”

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“I have received a kitchen that is for my daughters birthday and one of the front doors is damaged badly . Thought this would be good quality for price charged .”

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We have sent the replacement parts on 28th Jan and partial refund has been done on the same day.

Small Smart is rated 4.7 based on 1,111 reviews