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Kids Pass Reviews

2.2 Rating 240 Reviews
28 %
of reviewers recommend Kids Pass
2.2
Based on 240 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
6 - 12 Hours
Returns & Refunds
Refunds Process
Difficult
Kids Pass 1 star review on 5th April 2022
Anonymous
Kids Pass 1 star review on 11th March 2021
Byron
Anonymous
Anonymous  // 01/01/2019
Just not enough of a saving to bother paying for.
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Posted 2 years ago
Useless app can't log in. Trying to cancel as still taking money. Ridiculous
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Posted 2 years ago
I don't understand how this website is still operating. They have scammed me in the name of 'terms & conditions'. Even after cancelling their membership, they don't stop taking a payment. They store your card details and then try to enforce their policies of not refunding you. 'AVOID' at all costs..
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Posted 2 years ago
Signed up and went to book tickets at flamingo land for there to be no tickets available. I cancelled straight away and now have been charged for another month despite me cancelling over 4 weeks ago and never even using the service. Shocking company with poor or non-existent offers. AVOID!!!!!!!!
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Posted 2 years ago
The app advertises offers that are unavailable, expired, or not honoured at the venue. This happened twice in a week. The first time, the venue honoured the discount despite it having expired; the second time the venue did not, leading me to being forced spend more money than I would have saved. The app team then refused to compensate me. Got this on a free trial but certainly wouldn't pay for it.
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Posted 2 years ago
The offers it states are often more costly than you can obtain on line. They refer to gate price discounted (check out flamingoland) when online ticket price already cheaper. Some offers sold out such as cue cinema so can not use. Check out odeon prices on line adult & child is cheaper than kids pass offer.
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Posted 2 years ago
Please do not sign in these people are truly scam. I joined kids pass try £1 for a month scheme but cancelled it within the month as it was not useful for me and my child. There was not much offers in my area. I got the confirmation email as well (I have a copy of that email too). But recently, was going through my bank statements and noticed they are still charging me £2.99 a month. When contacted the team (by the way it is really hard to get hold of them, if you try to ring them in the number given. You will be directed to either email or use Facebook messenger which is not very helpful) they told me it was not cancelled. If it was not cancelled then what was that confirmation email was about? By the way I used different email ID for promotional option (if you go to their site you will know, you get that option to put just a email ID and they will start sending you all the offers) after I liked the offers, I joined them with my official email ID and set up a payment of £1 for a month which I cancelled within a month. When I emailed them asking about the charges, was told it wasn't cancelled and advised to cancel and also was given the link to follow for the cancellation,which I did again. But asked the same question, if the subscription was not cancelled then why send the confirmation email to make us assured that no further payments will be taken? But this time I was told that the payment was made from my other email ID that I mentioned at the beginning. And it is not cancelled. Like wow!!! You are telling me that the payment was made by the a/c which was not even set up. And I have to cancel otherwise they will continue charging me. How can I cancel the a/c that not even set up for. Forget about the refund I am struggling to cancel my ghost subscription a/c. For me it's lesson, I got trust issues now for even genuine sites. Be very careful where and who you are signing in for. I am feeling trapped right now.
Kids Pass 1 star review on 5th April 2022
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Posted 2 years ago
Absolutely shocking - they have been taking money (£2.99) out of my account for nearly a year. No idea where they got my details from - a complete Scam. I am surprised they are still operating with all the negative reviews - what are the regulators for!?
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Posted 2 years ago
Its useless. Discount at gate price. You could get online price for cheaper. Places are all over and most are too far. Some activities arent included in the discount. No point to pay a fee for it. Its useless
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Posted 2 years ago
Absolutely shocking do not use. They charge nearly £5 for cinema tickets but when put into the cinema site are worth on £2.50. They completely refuse to refund or to discuss this. So disappointed. Please save yourself the trouble and don't use. I wish i had read these reviews before signing up. Shocking.
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Posted 2 years ago
No classes available in my area and online class were canceled multiple times at the last time
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Posted 2 years ago
DO NOT USE KIDSPASS Their system would not et me cancel and they had no customer service number and I just kept on getting charged and got nothing in return. I will be reporting to trading standards.
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Posted 2 years ago
It was saying, there's lots of saving on tickets, which is not. And ask me to give just £1. But no a single pany i save. So cancel the subscription, but suddenly looking in bank st. It was takin last four months £2.99. What a **** leach.
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Posted 2 years ago
Link for canceling subscription doesn't link to a page for canceling your subscription. Having spent 1/2 hr, I can't actually find a way to cancel
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Posted 2 years ago
I would not recommend to sign up for this. Their classes are terrible
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Posted 3 years ago
I am still being charged monthly for a membership i cancel each month! Absolutely shocking, everytime i cancelled my account would should as active again by the next month! Avoid!
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Posted 3 years ago
You make it very difficult to cancel and consistently take a direct debit. They continue charging every month despite cancelling . AVOID
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Posted 3 years ago
I can't give 0 stars?! Not only was I sent tickets for the wrong zoo - instead of Dartmoor zoo I was sent tickets for Five Sisters Zoo in Scotland. But to make matters worse even if we decided to go with fate and make the 8hour 55min drive up to Scotland from Cornwall to a zoo we've never heard of - we'd not be allowed in as the expiry date on the sent tickets was 1st Feb 2021 so 8 months expired?! The phone number on the website is pointless as the office is apparently still closed for COVID (alternative temporary number for emergencies?!) and I've had no reply to my emails despite it being an urgent matter getting replacement and valid tickets. It turns out replies to their admin email don't get seen though this is not stated anywhere in the email like other companies. Eventually they got back to me offering replacement tickets (after the date!) or a refund. They did however refuse to refund one month's membership as a sign of good faith and I also had to pay to return the out of date tickets leaving me out of pocket despite their double error - hardly fair!
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Posted 3 years ago
I cancelled the membership it only showed cancelled. I did not receive a confirmation email or a reference number. This is Kids pass trick of games where they scam their customers. They are still charging me every month despite cancellation. Very disappointed.
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Posted 3 years ago
Draws you in with all the big names & logos on the picture but doesn't show you what is actually available near you unless you sign up for the £1 trail, you sign up & discover everything is literally miles away, nothing local & most of those big fancy names aren't even included in any of their deals. Oh & don't get me started on the cancellation procedure, looks & seems dead simple but ho boy... I emailed 5 days into my trail (Aug 25th) stating my desire to cancel, as all the offers where no where near where I lived. I recieved an email with a link, I clicked it, went to the subscription tab & selected cancel on the page. Then thought hey bobs your uncle done & dusted. Deleted the app. Fast forward a bit, I continue to get emails, I started to ping queries back about why I was still getting them after cancelling my sub, no response. Then I notice a deduction from my bank. They have since taken 2 payments from bank despite me informing them of my wish to cancel & following the link & instructions they provided. I managed to access gain to account today to find it still active despite clicking the cancel button 2mths ago... Oh their phone lined are closed, I have sent off another email asking essentially WTH? But I decided to just bypass them & go straight to my bank as I have communications showing them I clearly stated my desire to cancel which was subsequently ignored or not actioned correctly. I have now opened a dispute with my bank to recover the charges. I have my original email stating my wish & intent to cancel & 1 querying about receiving continued emails (unanswered). Whatever you do, don't bother signing up it's a complete waste of time, I found better offers on rival sites. Plus they continue to take your money even after you cancel your sub... Scamming money grabbers!!!!!!
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Posted 3 years ago
Kids Pass is rated 2.2 based on 240 reviews