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Kids Pass Reviews

2.2 Rating 240 Reviews
28 %
of reviewers recommend Kids Pass
2.2
Based on 240 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
6 - 12 Hours
Returns & Refunds
Refunds Process
Difficult
Kids Pass 1 star review on 5th April 2022
Anonymous
Kids Pass 1 star review on 11th March 2021
Byron
Anonymous
Anonymous  // 01/01/2019
Cheating company . Never used their scheme in last 15 months as they are useless and individual deals are much cheaper . Email comes as renew your membership at the end of the year. I don’t want to renew it and left it but monthly charges are deducted since then . No mention of cancel your membership if don’t want automatic renewal . Horrible customer services as you can’t talk to them . I would have given a score if -1000 if option available
Helpful Report
Posted 1 year ago
They have took money out of my account despite my account being cancelled for a year. It is lucky I check my accounts. I have just blocked payment through my bank. Absolute scammers who take money without permission. Someone should really investigate them given these reviews.
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Posted 1 year ago
Used in the past with success. However, I have cancelled my account (the account says 'Your plan was cancelled'!!) yet Kids Pass dispute this and continue to take money out each month! Ridiculous! Don't get sucked in!
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Posted 2 years ago
Undoubtedly, you'll experience bad service.
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Posted 2 years ago
Load of rubbish! Don't fall for the trail. All the offers can easily be found on Google. Will not let me cancel. The part of the website where you cancel doesn't work. Now been charged full price unable to cancel. Don't waste your money can't believe this app is aloud to still be running shocking
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Posted 2 years ago
Tried the £1 subscription to see if it would suit us as a family.Unfortunatly it was easy find deals (often cheaper) online for the activities we like.The second months fee got taken which is fine as I hadn't cancelled.Now when I'm trying to cancel the "my account" tab where I should be able to quickly cancel online conveniently doesn't work "unfortunately there are difficulties please contact us by phone". However the rest of the site is working completely without issue,sorry would not recommend!!
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Posted 2 years ago
I'm gutted that I got sucked in by there stupid £1 trial ,then forgot to cancel the subscription 😑 since you can get better deals searching Google or using Vouchercloud, vouchercodes or even Groupon. Pointless crappie app!
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Posted 2 years ago
Poor selection of offers. Nothing that you can't find elsewhere. Watch out for subscription membership being taken without any prior warning after signing up for a Trial period. First i realised i had signed up to an ongoing subscription was after the money had been taken from my account. Refused a refund despite never having used the company for anything. My advice - avoid!
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Posted 2 years ago
membership renewal - No prior notice of membership ending or that they were going to take the yearly fee. No refund. Surely they must be a law on companies to give 10 day notice prior to taking a direct debit out of your account.
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Posted 2 years ago
I thought I'd post a positive review because I am very confused about what people are saying, the offers are amazing, I am a single mum of 3 and I am always able to entertain my children with great days out through kids pass with great savings. Customer service has always been 5* I have made a few mistakes in the past with my account and straight away the problem was resolved and funds were refunded. I think people should try it and stop listening to all the negative ones out there.
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Posted 2 years ago
Saved a lot taking the family to Flamingo Land. Great day out
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Posted 2 years ago
I have been using kids pass for a few years now & have found them to be an excellent way to save money for days out &also eating out at restaurants, their customer service is outstanding & I would highly recommend them to anyone
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Posted 2 years ago
It’s great to see a company that that actually get you discounts on the things you enjoy. We had a great day out at Blackpool and we use them all the time to for the Cinema discounts. Well done KidsPass 👍
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Posted 2 years ago
For the money it costs and the discounts that are available I would highly recommend, I’ve already recommended to quite a few friends with and without kids! Also when I had an issue with a ticket it was resolved quickly and without fuss.
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Posted 2 years ago
Just the worst company ever! Lies after lies after lies. Absolute scammers!
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Posted 2 years ago
Signed up (I think as part of an M&S promotion) and was underwhelmed by the offers. Not easy to cancel so ended up paying 2.99 a month for longer than I wanted.
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Posted 2 years ago
Absolute waste of time, signed up to use offer, advertised offer not available, not worth it even if you get the miniscule saving offered
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Posted 2 years ago
Same as the other reviews, wish I'd read them first. Basically a scam, the way they advertise on search engines is to claim there is a discount on an attraction you've searched for. I signed up to get a 22% discount on Highland Wildlife Park but tickets via Kids Pass ended up being MORE expensive than the official website. Avoid.
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Posted 2 years ago
Signed up to save money when going to Marwell Zoo. Despite the website saying 'save uo to 30%', the saving is more like 3% per ticket. It's actually cheaper to buy via the Marwell Zoo website. Understable that offers vary through the year but it's totally false advertising not to allow you to see the actual offer amount/discount before paying for the subscription.
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Posted 2 years ago
It’s a scam, I joined as they claimed 45% off an attraction I wanted to go to and it turned out to be no where near that. It was £2 off and then they charge a £1 booking fee so all this hassle for 50p off! They make it impossible to cancel your membership - complete scam.
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Posted 2 years ago
Kids Pass is rated 2.2 based on 240 reviews