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Kids Pass Reviews

2.2 Rating 240 Reviews
28 %
of reviewers recommend Kids Pass
2.2
Based on 240 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
6 - 12 Hours
Returns & Refunds
Refunds Process
Difficult
Kids Pass 1 star review on 5th April 2022
Anonymous
Kids Pass 1 star review on 11th March 2021
Byron
Anonymous
Anonymous  // 01/01/2019
This company has no concept of good customer service. Cancelled the subscription prior to the end of the one month trial. Believing it was cancelled, I was charged £2.99 around 3 weeks later. I went back into the account and the subscription was still live so I re-cancelled it. To make sure it was cancelled, I checked and again it just looped back to the subscription active page. I did it a third time but chose a different reason for leaving and the cancellation went through. Website clearly has an issue which I reported to Kidspass and explained. They imparted the blame onto me and refused to refund my £2.99. This was after a string of emails. I would go so far as to say, they are blatantly conning customers out of additional month subs by the inadequate and inconsistent online cancellation process purely on the basis that they not once offered to look into it!
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Posted 3 years ago
The worst! They have no idea what they are doing. At first, I think they had a good concept, so I joined as a teacher, however, they have fallen apart completely. They are only sales-driven, and offer zero support. I would in no way be exaggerating to say that over the last several months, I have attempted a grand total of nearly 40 times to solicit a response from them. They do not answer, never reply. They ignore you. I have not been paid, and they don't care. Be very wary!
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Posted 3 years ago
On their website they explicitly offer a 25% discount for Flambards in Cornwall. In actual fact, the only discount they offer is the same as that on Flambards' own site, a small reduction if you book online. Flambards add a booking fee (direct and if you book through Kids Pass) to recoup part of that discount. I'm not sure how one would characterise this legally. Misrepresentation? Lying, perhaps?
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Posted 3 years ago
***DO NOT SIGN UP WITH THIS COMPANY - The service provided by this company are poor and expensive - the company are unforgiving when you make contact and good luck if you are wanting to cancel your account - they don’t cancel it and they charge you year after year*** a truly horrible company
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Posted 3 years ago
DON’T USE. I took an offer out through Groupon for a month and they took out money from my account within 3 weeks. They are refusing to refund and now saying I took out a 14 day trial.
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Posted 3 years ago
Don't use this app. I have tried to cancel my membership 3 times now. Recently £40 was taken from my account but they said they ont refund as a cancellation reference did not go through their side
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Posted 3 years ago
Awful company won't help me cancel my account as not saved any money just keep taking money out of my account. Don't use kids pass!!!
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Posted 3 years ago
Although kids pass are quick at reply they have no intention of actually helping or doing anything about an issue. I constantly cancelled my membership to discover it was still active and charging £2.99 a month. Despite many email clearly showing evidence of this they still didn't help. They just said, your account is closed but then another £2.99 would go to them!! Absolutely infuriating company to deal with. Will NEVER use again or recommend. Totally shocking, complete fraudsters.
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Posted 3 years ago
A complete waste of money, no savings that you can't get through Groupon or wowcher for free. No discounts or savings ever in my area or location. A complete and utter scam, trying to cancel my membership so it doesn't automatically renew, I have only had the membership a few weeks, wish I did the 30 day trial for £1 instead of paying for the whole year
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Posted 3 years ago
I’ve email them to cancel my Subscription before the due date but still they deducted 25£ in my bank, take note you don’t use the kidpass last year due to COVID-19, they should be decent not to take any money to the customer
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Posted 3 years ago
Had this pass once. Saved absolutely no money at all as the offers included in the pass you could get elsewhere for free (if you googled it). My advice is to google the venue concerned and see if there are any offers, don’t waste your money on this garbage.
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Posted 3 years ago
I made the mistake of trying this company. Only to be stung for the £25 membership fee with no warning right in the middle of the pandemic when everything is was closed. After several emails to cancel, they still refused I sucked it up and cancelled via the app as instructed and then deleted the app. Yet again, despite doing as they said and not even using it for over 18 months they’ve taken another £25! Nightmare to get rid of! And I’ve never saved anywhere near enough to warrant wasting £50! Please beware. There are better deals out there and more honest companies to give your money to.
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Posted 3 years ago
It’s now March 2021. Like many others here, your subscription is AUTOMATICALLY taken without ANY communication. If you have signed up, then DON’T expect to get a REFUND. Customer services last March (2020) had denied I canceled the account and had taken the money from my account as I had signed for it to be TAKEN automatically. Well, Covid has stopped us (like you) from seeing the grandchildren, let alone take them out. They point-blank refused a refund last year, so I kept it going until now. STILL NO CONTACT on this year's renewal… Not even an offer to extend! It's very obvious, nobody has been going anywhere in the last year, and it’s not opening up yet either, so sorry, won’t be using you again. When you CANCEL, make sure you do it TWICE as it didn’t cancel on the first try! Take a screenshot too, just in case. Press the Windows Key, and Prt Scr key at the same time, and it should be saved to your computer. NO REFUND!
Kids Pass 1 star review on 11th March 2021
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Posted 3 years ago
Terrible customer service no prior warning to payment coming and and refuse to cancel and refund. Haven’t ever used it found it useful.
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Posted 4 years ago
No reminder to say that your subscription is about to renew so a payment for £40 gone out the bank today. Emailed them to say I thought it was terrible that they do not send an email to remind you and basically got a reply saying ‘tough’. Have emailed again to say in these current circumstances most offers can’t be used and haven’t been most of the year so will see what reply that gets
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Posted 4 years ago
Cancelled membership only to discover they continued to debit my account for 20 months. Based on other reviews, seems unlikely l that I will get a refund.
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Posted 4 years ago
Awful company. Hard to cancel, Take the monthly fee by card payment instead of DD in a stealth manner.
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Posted 4 years ago
Avoid! App indicates membership expired so didn’t take further action only to just see that 2 months payment taken out following £1 for 30 day trial. Going by other reviews they will not refund it. Shocking! Will phone up tomorrow to cancel and try all the same. I often take up offers and really careful to cancel in time - other companies are not set up in such a sneaky way. Wouldn’t mind but the deals are terrible / don’t exist, didn’t use a single one. Better/same deals on back of cereal packets etc
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Posted 4 years ago
Can’t find anywhere to cancel the subscription.. the website takes you straight to the app page so no account info to cancel.. AVOID
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Posted 4 years ago
Avoid! App was saying membership expired so presumed my cancellation had gone through but then took another payment. Queried it- not their fault apparently and when it says your membership has expired on the app, according to them this doesn’t mean that it has actually expired!!! Also had an issue the one time I used a deal through them where payment was taken twice. Not worth the hassle!!
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Posted 4 years ago
Kids Pass is rated 2.2 based on 240 reviews