Kiddies Kingdom Reviews

Name: Kiddies Kingdom
Address: 4th Floor, Saville Mills, Mill Street East, Dewsbury
Rating: 3.08

3.1 Rating 456 Reviews

52 %

of reviewers recommend Kiddies Kingdom

Company Reviews

Metrics

3.1

Based on 456 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Kiddies Kingdom 5 star review on 23rd January 2022

Nicola Salt

Katy Rickles-McGreal

Anonymous

Anonymous // 01/01/2019

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“Avoid at all costs. Ordered a car seat 6 weeks ago and still hasn't arrived. They ignored emails and calls. Worried it's a scam website”

Helpful Report

Posted 6 years ago

“I purchased a Stamford O'baby cot bed bundle with a mattress included in the package. The mattress was 10 cm to short measuring 130 cm in length. The cot length bed dimensions was 140 by 70. I found customer services unhelpful and not willing to admit responsibility for providing an ill fitting mattress. I was told that this was due to shrinkage from using a tight fitting sheet. Which is quite frankly ridiculous. I will not purchase any goods from this company in future. I recommend JL instead”

Helpful Report

Posted 6 years ago

“Awful, awful website, do NOT order from them. Pram ordered on 4th Jan with 5-10 working day delivery. On the 17th I had still not received dispatch/shipping info so emailed the company and was assured it would be with me by the 21st. Still no product/dispatch info by the 22nd so emailed again, no response so rang on the 24th and was told that actually the product was actually out of stock and discontinued so they would not be getting any more stock in. No information about when I was going to be told this, they still had the item in stock and for sale on their website and after contacting the manufacturer I found out it was a total lie, the product has not been discontinued! Good prices on their website, but irrelevant if you never receive the product!”

Helpful Report

Posted 6 years ago

“Personally wouldn't even give one star. Ordered an axkid move on Friday night. Though great I'll get the confirmation on Monday and my delivery date. I did receive this, and was told it had been dispatched and arrival was expected to be Wednesday (today) I recieved an email at 4.30pm yesterday that the item was no longer in stock and would be sent out and recieved at the end of next week. Now giving that i'd ordered it on the Friday that would be 2 whole weeks for a "2 day delivery" that because I live in the "highlands" (i don't actually I live in Argyll and Bute which if you check a map is not in the highlands) I paid £20 for delivery. It's completely unacceptable to pay £20 delivery and wait two weeks for a car seat that cost me £230! Customer care was non existent, no apology and when I asked for a refund he couldn't give it to me fast enough...clearly no care for customers and they aren't bothered whether they get the business or not! Please don't order from this company!!!”

Helpful Report

Posted 6 years ago

“I ordered travel system a month ago and still no sign of delivery. No communication from them why my ordered is delayed or when it will be delivered. When I went to check online what is wrong with my order, I could not find a button " my account". Poorly designed online site. I will never use this shop again.”

Helpful Report

Posted 6 years ago

“Dreadful customer service you will have to do all the chasing. Three weeks and still no resolution to a car seat that arrived damaged which I alerted them to with pictures 10 minutes after delivery. Will be going to trading standards as well as claiming via my credit card, when all they need to do is answer an email and arrange an exchange delivery, which any reputable company would have offered in the first place rather than fobbing me off and ignoring emails.”

Helpful Report

Posted 6 years ago

“Family Ordered cot set for me which said 5-10 working days delivery they then emailed that all peices are coming at different times and 4 weeks for wardrobe past my due date. It's still online as in stock. O baby warm grey double wardrobe.”

Helpful Report

Posted 6 years ago

“I was expecting 1 day delivery.. 10 days later I still haven't got my order.. checked to see where it is and its not even been sent out yet.. they are waiting for stock! Absolute joke”

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Posted 6 years ago

“Amazing”

Helpful Report

Posted 6 years ago

“Do not buy from!!! They lost my £1,000 pram that had been sent to fix. They will not refund nor replace. 6 months this has been going on! Use a nicer more helpful company!!! Awful awful awful service!!!!! Stay away!!”

Helpful Report

Posted 6 years ago

“First time customer and cannot fault the service from this company. I will most certainly purchase again. I was hesitant about ordering online but the Silver-cross pram bundle I wanted was on offer at the best price available as I did my research. I called the company and spoke to Ray who was most helpful. My goods arrived next day as promised and with a text giving me a time slot option to the hour. Delighted with the price, product and customer service. Well done Kiddies Kingdom and look forward to returning again soon.”

Helpful Report

Posted 6 years ago

“Very bad service cot come damaged. Don't seem to be bothered would not order from these again”

Helpful Report

Posted 6 years ago

“Customer service absolutely appalling! Then they have the aldasaty to charge £25.00 for returning a car seat ! Stick to Amazon don't go direct!”

Helpful Report

Posted 6 years ago

“Order a cot arrived and the box was all work men’s foot prints and bashed, Opened the box up and two parts of the cot was damaged, waited over 7 days for replacement which I Pacifily sent pictures from the instruction manual two advise what parts were damaged, I then was told the parts would be here for 12pm low and behold 3pm it turns up not only this but I have now opened the box to find they have sent the wrong part out 😭😭 when I called which I was on hold for 15 mins with a constantly reminder that I was first in que and my call was important to them. I now have to wait till mid day Wednesday to find out when the parts will be with me... Absolute joke when I explained to the man my baby is here in four weeks he kindly told me “no I’m not taking that ur baby is here 14 days as you could go over””

Helpful Report

Posted 6 years ago

“Doesn't even deserve 1*. Seems like terrible customer service is a common occurrence when using this store. I ordered a product from kiddies kingdom which to my knowledge was in stock, I was expecting my next day delivery. 4 Days later I received an email to say my product was not in stock and I would receive it in 5-10 days. A week later I started to get impatient. I decided to give customer services a call to see if they could update me. After waiting a long time to get through, I was met on the phone by an obnoxious, rude, patronising so and so who spoke to me like I was stupid because 'it does say 10 days'. It would be nice if they could keep you more informed after all it was a discrepancy on there side! Never again will I order from here.”

Helpful Report

Posted 6 years ago

“First time buying through Kiddies Kingdom as the high street retailer I tried to purchase it from, luckily didn't have it in stock. Kiddies Kingdom was much cheaper & the cheapest you will find online (if not they price match), plus their delivery is free and done by tracked and signed courier which is great if you need it on a certain day or time. Overall great.”

Helpful Report

Posted 6 years ago

“Very good quality furniture and quick delivery”

Helpful Report

Posted 6 years ago

“Great service, very helpful, highly recommended 🙂 Products purchased were of a high standard at fantastic prices”

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Posted 6 years ago

“Great saving on a very expensive car seat, best savings beating all online and high street prices by far. Fantastic and speedy service. Will definitely buy from Kiddies Kingdom again.”

Helpful Report

Posted 6 years ago

“excellent product fast delivery”

Helpful Report

Posted 6 years ago

Kiddies Kingdom is rated 3.1 based on 456 reviews