Name: Kiddies Kingdom
Address: 4th Floor, Saville Mills, Mill Street East, Dewsbury
Rating: 3.08

“Easy online ordering process and very fast delivery. You could actually order your items when labour starts and get them in time! I ordered on Sunday and received the car seat on Tuesday. Unfortunately the experience turned a little sour.... The first car seat we ordered did not fit into the middle of the rear of the car so had to return it. There was an option to arrange a return ourselves or through the Company. (At the same time we ordered a replacement which we continue to use a year later.) We decided to arrange the collection via Kiddies Kingdom. I was advised that failed collections would be charged at £15. Their courier turned up and took the car seat. With a new baby and work etc life was busy. Months later I had time to check the bank statements and noticed no refund from Kiddies Kingdom. I contacted Kiddies Kingdom and they stated that their courier DPD had attended at my home and was informed that there was nothing to collect and had left. Kiddies Kingdom asked for a receipt. I had no receipt but knew that I had packed the item and it had been collected. My wife was a witness. Kiddies Kingdom did not explain why they had not levied a failed collection fee at the time. We are not dropping it so will take the matter to the Courts. However, we suspect its DPD that actually stole the car seat or lost it. Anyway always get a receipt and name of the courier when returning an item.”

Helpful Report

Posted 3 years ago

“Appalling service. Ordered an East Coast chair 4 months ago. Keep getting emails saying delayed, but still no sign of it. Should have received it today, but nothing - as usual. They take your money, and keep promising delivery will be on xxxxxx, but all a lot of hot air. Order number 387249 I'm about to cancel if this doesn't arrive VERY SOON, as this is absolutely ridiculous and unprofessional.”

Helpful Report

Posted 3 years ago

“Terrible company. Inaccurate delivery dates, no correspondence, no replies to emails. Social media comments deleted and conveniently not taking any phone calls. Read their facebook page and comments before you order anything. Do not use if you are pregnant and do not want to get stressed!”

Helpful Report

Posted 3 years ago

“Base to Cybex car seat developed a fault in the locking mechanism (8 months after purchase but only 5 months after use due to date of birth of our child). Three weeks later still waiting for a resolution and no refund offered. Had to buy a replacement base at over £200 so we can continue to use the car seat as intended. KK passing the buck to the manufacturer when it is they that sold the item to me. No idea when this will be resolved and being told I will be sent the faulty base back if it can be repaired. Leaving me with two £200 bases for one car seat. As if I would ever use a previously faulty base for my child's car seat. Will never shop here again.”

Helpful Report

Posted 3 years ago

“Had a complicated issue with a transaction which, due to my error, one item was missing from ordered items meaning I was paying for 3 items but only 2 would be delivered. I panicked and used the customer service link to try and explain the problem and came across some negative reviews which made me worry that my issue would not get resolved any time soon. I was unable to call due to staff shortage due to covid, so had to send a message via their contact link. To my surprise, I received a phone call within a couple of hours from a lovely lady who allowed me to explain what the problem was and she resolved the issue promptly. Thanks to this great customer service, all items were delivered the next day (after a bank holiday) without problems. This was the first time I had used this site and I will not hesitate to use again. Thank you!”

Helpful Report

Posted 3 years ago

“Been waiting for a refund from my faulty car seat since March. The amount of time I've wasted dealing with this disgraceful company turns my stomach. I wouldn't touch them with a barge pole”

Helpful Report

Posted 3 years ago

“Horrendous customer service and communication. 5 to 10 day delivery time changed to 77 days. Will my child have grown up before I receive my stroller?? After placing an order and being given a 5 to 10 day expected delivery date this was updated 4 days later to 5 to 10 days from them, making it a total of 14 days from date of order. Due to this and being given no details on the delivery and tracking info etc I took it upon myself to contact them 2 days before my expected delivery to check I would still be receiving the stroller as I would need to stay in for the day to receive it. The date of delivery duly came and went with no stroller dropped off. I had to contact then again via email to find out what had happened as they have shut their phone line currently. After receiving an email from them 2 days before the delivery saying I would certainly be receiving the stroller on the expected date. "I have looked into this for you and can see that as per the update your estimated time of arrival is certainly the 6th of august. I have copied below a copy of the update for your information." Following an email from me again I then received the following excuse "I understand your frustration regarding your order however as we are governed by our suppliers, and delays have been significant due to the pandemic and brexit import license laws that we have had no control over, this has had an impact on your order. I have passed your details to our manager to give you a call back." So after taking my order, taking money from me, confirming that I would definitely be recieving the order they then use the pandemic as an excuse. How did they not know this when I enquired 2 days before delivery. They just did not do any work, looked at a simple order form and regurgitated what was on the initial communication to me. If they run a business they should know what impact the current climate is having on their supply chain and not have to fall back on issues as an excuse and not give a client an update and in theory a promise (as they checked I would be getting the delivery) that they know they can not keep, have no intention of keeping and do not care about keeping. This order went from a 5 to 10 day estimated time of delivery to 77 days estimated time of delivery though only after the delivery date came and went. How bad is this company? How bad is their management of client orders? How bad are they at communications? How bad are they at excuses?”

Helpful Report

Posted 3 years ago

“TOTAL SCAM. Ordered online. Spent over £700 on furniture and paid extra £30 for sat delivery. It’s been over a month, no response to emails, whenever we call they say they will chase and call back, but don’t. A month later and they have now apparently lost the order. There is apparently no supervisor or manager to speak to. They blocked my partners number after he asked to speak to a supervisor and haven’t refunded. Total robbery! AVOID”

Helpful Report

Posted 3 years ago

“Everything is shocking about this company! I pre ordered a trike delivery date 10th of June I paid on the 12th of May! 10th of June passed i called they then said it changed untill the 14th of July came I called to check that was still going ahead and the man on the telephone said they had came in but he would call back to confirm but he never did instead i had an email to say it's now changed to early August even though their website say late August! They didn't care that the dates kept changing or had no compassion for why I was frustrated I asked for a refund! 3-5 days they said and 7 days later still no refund”

Helpful Report

Posted 3 years ago

“A complete joke of a company. Don't believe any of the delivery estimates given on the website, they are entirely false and not honoured. Having placed an order for a product advertised as In Stock and available for delivery within 2-3 weeks on 20th May (almost 5 weeks ago), we have just received an email today stating that our delivery will be expected within the next 10-15 working days. We have now been left completely in the lurch less than 4 weeks from our due date, having to find an alternative nursing chair that can be delivered in time. Would have given 0 stars, if it was possible.”

Helpful Report

Posted 3 years ago

“We purchased a Cybex Sirona I size and after approx. 11 months usage, it developed a fault. It spun freely on the base and wouldn’t lock into place. Kiddies Kingdom were shown video evidence of this but refused a replacement even though less than a year old. They stated they wanted to uplift for inspection and repair which would take 10 to 12 days. Over 8 weeks later, we are still without a seat!! It initially took 4 weeks for the seat to return to us supposedly repaired but it was in a worse state and now had 2 faults. The initial one still not fixed. It was actually worse than before and now the support leg was broken! We reported this straight away, but it still took a further week of calls and emails to Kiddies Kingdom to get it resolved, whereby they agreed to a replacement seat. So, we are now 5 weeks without a car seat and after more calls they tell me it will be with me very soon but are vague and will not give a date. Another 2 weeks and several calls and emails later they state it will be with me next day. We are now at 7 weeks without a seat. The next day arrives but no seat so I call again and get told much the same about the seat will arrive tomorrow. This happened several times before the seat finally arrived, but when it arrived it was the wrong seat!! We have a black seat, they sent out a used orange one in a box that looked like it had been sitting in a warehouse for a couple of years! I informed them straight away about the wrong seat on a call made initially before their 3pm cut off that lasted a wee while, most on hold while they discussed it (probably had a few coffee breaks) they come back to me and say that the cut off time has been missed and state it will be with me the following day, even ‘confirming 100%’, their words, not mine that I would receive it the following day. That day comes, now at over 8 weeks and the seat still doesn’t arrive so another call is made to which they tell me the seat still hasn’t left the warehouse and promise me I will receive the seat tomorrow (again). I won’t hold my breath as I do not believe that this useless company will deliver the seat. Time and time again I’ve been told I will receive the seat but simply don’t. During all of this, they keep saying they will keep us updated but never do and have only given answers when I have emailed or called chasing them as they haven’t got back to me. Worst thing is that if I ordered and paid for a new seat, I could get it on next day delivery from them, but it takes them over 8 weeks and I am still without a replacement for the faulty seat. Basically, they are not making any money through this so don’t care that we are severely inconvenienced. Just in case you may ever have an issue with your child seat, I urge you do not buy from these people!!”

Helpful Report

Posted 3 years ago

“There should be a zero! Dreadful company, sent out damaged products, difficult to get hold of and don’t deliver against anything they said. Their call handlers blamed the courier, the warehouse and silver cross. I actually sent a complaint direct to Silver Cross. When Kiddies Kingdom eventually agreed to replace the damaged cot they only did so ONCE the damaged cot was collected. Absolutely shocking company and very bad customer service. I would not order anything from here again.”

Helpful Report

Posted 3 years ago

“Failed to deliver under the specified delivery time(2-3 weeks) by only 2 months...refused to provide any alternative option. Very unprofessional company who does not care about the customer. Avoid if you want to have a stress free experience. Does not worth the few pennies you’ll save.”

Helpful Report

Posted 3 years ago

Hi Theodore, We appreciate your review. An investigation into your order has been completed. The ordered item was sold on a pre-order with an advised date of 2-3 weeks for delivery. We always offer to change the product if any delays are communicated to you to ensure you have goods in time. Please accept our apologies for the delay to your order. We wish to serve you to a much higher standard in future. Best wishes Team Kiddies Kingdom X

Posted 3 years ago

“Would give 0 stars. No after sales support and lack of any communication after emailing for updates they just don’t care about there customers, cot arrived damaged asked to have the part replaced quickly as a matter of urgency yet email left all day as I rang up n asked if the company has got back I. Touch regarding a replacement part he said yes they emailed back this morning but they did nothing about it until I rang and still nearly a week on no part So went direct to the manufacture and to be honest should pull there products from kiddies kingdom as they are an awful company from start to finish, never will I be purchasing again from a shambles of a company”

Helpful Report

Posted 3 years ago

Hi, We appreciate your review. A thorough investigation into your experience has been conducted. Our team have responded to your messages within an hour and have worked tirelessly to provide you a replacement part for your item with 4 working days. We apologise for not being able to meet the level of service you expected and await the opportunity to rectify this in a future purchase. Stay safe Team Kiddies Kingdom X

Posted 3 years ago

“Mohammad Patel the CEO of this company does not care about his customers. Read the reviews and see how many people have the same issues as me. He is clearly ignoring this and happy for his customers to suffer. Absolutely disgusting company. Won’t answer queries on phone, want the issues submitted on their web form which states 2-3 day reply, then they just ignore you. I ordered in January with a quoted 2-3 week delivery. However, 2-3months later a chest of drawers has arrived with a part missing and Ive been told to wait for a response on this and a wardrobe which should have 3 boxes has only had 2 boxes turn up and they’re just ignoring this. AVOID AVOID AVOID.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review. An investigation into your order has been completed. The ordered item was sold on a pre-order with an advised date of 2-3 weeks for delivery. As pre-ordered items cannot be guaranteed to be fulfilled on the estimated delivery dates, we always offer to change the product if any delays are communicated to you to ensure you have goods in time. The team have been made aware of the missing part and have secured delivery with the related teams promptly. Please accept our apologies for the delay to your order. We wish to serve you to a much higher standard in future. Best wishes Team Kiddies Kingdom X

Posted 3 years ago

“Think twice before you buy!! Bought a 10 piece set, and when items were delivered, the cott was missing, however I was told by the driver this is quite normal and it will arrive the next working day. Contacted customer service multiple times and was told they can’t do anything as it shows item was delivered and that I won’t receive my cott even though it’s been paid for. This seems like a common theme with this company, I would stay away from it. Very disappointing and still have had no closure on where my product is.”

Helpful Report

Posted 3 years ago

“Ordered a baby walker- was told would come the next day. That same day I received an email stating they had " IT issues" and I would instead receive my delivery in 72hours. They also stated in the email not to call or email them as they are extremely busy. Of course this was no IT issue but they did not have the Walker in stock most likely. I recieved it a week later. Had I known this would be the case I would have ordered it from elsewhere. I reckon this company is good at 2 things: delayed deliveries and faulty products being sent out. I won't be ordering from them again.”

Helpful Report

Posted 3 years ago

“Excellent aftercare service, my car seat was faulty , they sent a replacement the next day , very very helpful”

Helpful Report

Posted 3 years ago

“Do not order from them they tell you you're items are going to be delivered next day then change the delivery dates and when you want to cancel they expect you to pay return charges”

Helpful Report

Posted 3 years ago

“Chair collapsed, no refund or replies for week Ordered a glider chair months ago and started to sit on it now I'm heavily pregnant. It collapsed whilst I was on it and looking at it closely, is poorly made. It's a £200+ chair and foot stool so obviously we have lost our faith in that brand as I could have had the baby on it! Firstly things seemed OK customer service wise. Promised 5 days tops to hear a response from Tutti Bambini to arrange a replacement or refund. We also were asked to find large boxes ourselves for it to be collected (tried and couldn't get hold of anything but did our best given lockdown situation) Emailed again as I thought things were taking too long, got a reply and was reassured a refund is okay. Days later nothing. Then we called and they promised to have their higher up manager call my partner back that very day to 'drive to their offices and sort it himself'... We were impressed and relieved. Days later : Heard nothing since then, no replies to emails. When you call it rings for ages then cuts you off, tried this multiple times. I understand lockdown is a strain on business', I really do as I'm a business owner. But you can't just ignore people (there is dozens of people having similar issues that have been commenting on the Kiddie Kingdom Facebook posts asking why they can't get through. Very strange.. I wouldnt recommend this company which is a shame, but during these times and expecting our first child any month now this isn't stress we need and every penny counts!”

Helpful Report

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Kiddies Kingdom Reviews