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Kiddies Kingdom Reviews

3.1 Rating 456 Reviews
52 %
of reviewers recommend Kiddies Kingdom
Company Reviews Metrics
3.1
Based on 456 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 54%
Accurate And Undamaged Orders
Greater than 74%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Kiddies Kingdom Reviews
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Carla Williams
Verified Buyer
“Fast delivery! Perfectly boxed! My silver cross pram is amazing - the best quality and even the boxing was so nice. Super happy thank you!”
Helpful Report
Posted 5 years ago
Lucy
Verified Reviewer
“I do not normally do reviews but felt I needed to because I so nearly didn't buy because of the bad reviews on here. I ordered joolz geo 2 pram on Thursday night, very dubious I purchased on my credit card for safety, it arrived Saturday afternoon all in good new order and a an unbeatable price. Really impressed ☺️”
Helpful Report
Posted 5 years ago
Jess
Unverified Reviewer
“DO NOT SHOP WITH THIS COMPANY, SCAM!! After ordering a 3 piece furniture set and mattress I was finally given a delivery date. Myself and a family member took the day off work unpaid to recieve the delivery. The delivery did not arrive on the day they specifief. When I phoned up, I was told to contact the courier. After been given the run around i was told my items were not even loaded onto the delivery van. Nobody had contacted me and I lost a days wages. I was told they would deliver Saturday however I would have to pay the delivery charge. After arguing this, they agreed they would not charge me. On the saturday my items arrived, all except the mattress. I phoned back the Monday and spoke to Sole who could not explain why any of the issues occurred and said my mattress would be delivered the next day. All the items for sale can be found on Amazon and cheaper. This company is a rip off with terrible customer service. They have not given an explanation nor compensation. DO NOT USE”
Helpful Report
Posted 5 years ago
Jessica
Verified Reviewer
“DO NOT SHOP WITH THIS COMPANY, SCAM!! After ordering a 3 piece furniture set and mattress I was finally given a delivery date. Myself and a family member took the day off work unpaid to recieve the delivery. The delivery did not arrive on the day they specifief. When I phoned up, I was told to contact the courier. After been given the run around i was told my items were not even loaded onto the delivery van. Nobody had contacted me and I lost a days wages. I was told they would deliver Saturday however I would have to pay the delivery charge. After arguing this, they agreed they would not charge me. On the saturday my items arrived, all except the mattress. I phoned back the Monday and spoke to Sole who could not explain why any of the issues occurred and said my mattress would be delivered the next day. All the items for sale can be found on Amazon and cheaper. This company is a rip off with terrible customer service. They have not given an explanation nor compensation. DO NOT USE”
Helpful Report
Posted 5 years ago
Claire
Verified Reviewer
“I wish I'd read these reviews before purchasing from Kiddies Kingdom. I made one purchase and needed to return it, to cut the story short Kiddies Kingdom wanted £25 to return. I have never heard anything like that, astounded. Their returns policy does not state that you must pay courier charges of that amount, had it then I would never have purchased from them and won't again.”
Helpful Report
Posted 5 years ago
Luke
Verified Reviewer
“Was made to wait 3 weeks for a rusty carrycot, customer service rude and a total waste of time, had to get PayPal to step in, shocking company”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“Ordered a cot bed but when it arrived there was big muddy footprints all over the box and it was all broken inside!! Phoned and said has to send it an email with pictures to prove it, joke.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Ordered buggy Joie pact which wasn’t up to my expectations! Didn’t use it for the first months it wasn’t needed as i bought it specially to travel with! When I opened it before travel and used it just before to get hang out of it... it was no good. As the child couldn’t sit up straight and was constantly sliding down! Super uncomfortable! Anyway, I didn’t take it with me to travel and I want it to return it. But as it was more than 30 days since I bought it they said they won’t take it back, even if it wasn’t used ! Very disappointed!”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“Ordered buggy Joie pact which wasn’t up to my expectations! Didn’t use it for the first months it wasn’t needed as i bought it specially to travel with! When I opened it before travel and used it just before to get hang out of it... it was no good. As the child couldn’t sit up straight and was constantly sliding down! Super uncomfortable! Anyway, I didn’t take it with me to travel and I want it to return it. But as it was more than 30 days since I bought it they said they won’t take it back, even if it wasn’t used ! Very disappointed!”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“Purchase a fairly expensive Tutti Bambini furniture set from Kiddies Kingdom. It was advertised as brand new etc. however during the assembly we noticed this wasn't the case, quite a lot of components were clearly touched up with paint to hide dents/scratches and there was even blue masking tape on other pieces next to dents clearly used as a highlighter/indicator. The customer service received from Kiddies Kingdom regarding this issue was some of the worst service I have ever received, they have tried to shut me up by chucking £75 at me (off a £1000 purchase) and claim that the items MUST have been 'damaged' in transit - weren't able to explain how paint touch ups and masking tape found there way onto the items during transit however..... Tutti Bambini and Kiddies Kingdom have broken Trade Description Acts and currently taking legal action.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Purchase a fairly expensive Tutti Bambini furniture set from Kiddies Kingdom. It was advertised as brand new etc. however during the assembly we noticed this wasn't the case, quite a lot of components were clearly touched up with paint to hide dents/scratches and there was even blue masking tape on other pieces next to dents clearly used as a highlighter/indicator. The customer service received from Kiddies Kingdom regarding this issue was some of the worst service I have ever received, they have tried to shut me up by chucking £75 at me (off a £1000 purchase) and claim that the items MUST have been 'damaged' in transit - weren't able to explain how paint touch ups and masking tape found there way onto the items during transit however..... Tutti Bambini and Kiddies Kingdom have broken Trade Description Acts and currently taking legal action.”
Helpful Report
Posted 5 years ago
Rishi
Unverified Reviewer
“I would not recommend this shop. My father ordered something online but it was the wrong colour so he cancelled the order with the intention of reordering the right colour but was charged £20 for delivery (I don't think it had even left the warehouse). This may be their policy and was our fault but I'd rather use another retailer that has a free returns service as I think this policy is pretty poor in this day and age when looking at other options such as Amazon or John Lewis etc.”
Helpful Report
Posted 5 years ago
Rishi
Unverified Reviewer
“Deducted £20 from a refund for delivery on an item that was never delivered (don't think it even left the warehouse). Ordered wrong colour was going to reorder right colour but decided against using this company due to the above policy.”
Helpful Report
Posted 5 years ago
Deborah
Verified Reviewer
“Worst service I have ever My granddaughters pushchair broke and collapsed while she was in it, they repaired it and it broke again, I am not happy to have it repaired and have asked to have it replaced they are refusing, however I have taken it to trading standards and have started a process with the European ADR The customer service and after sales is the worst and I would strongly advise anybody thinking of purchasing any goods think again.”
Helpful Report
Posted 5 years ago
Tom
Verified Reviewer
“The worst company I have ever dealt with – fine it you want to buy something, but just make sure there is no chance of it becoming faulty and you ending up having to deal with the non-existent after sales service. It is absolutely shocking. My advice would be to pay a little more and go to a decent retailer who respects their customers”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“Poor service”
Helpful Report
Posted 5 years ago
Ammar Ali
Unverified Reviewer
“Car seat turned up with a broken handle. Literally split in two. How this passed a quality check before dispatch is shocking. Stay clear of this unsafe organisation.”
Helpful Report
Posted 5 years ago
MJ
Verified Reviewer
“Car seat (1 year into a 3 year warranty) fails and it’s been nearly a month - we still have no car seat, they are insisting that it must be repaired instead of replaced. Which parent wants to put their child into a car seat that had to be wrenched off the isofix? Customer service is appalling - they lie and contradict each other. Once they take your money, they don’t care and definitely don’t want to help. The owner, Mohammed Patel, should be thoroughly ashamed for running such a scam of a business. They even said if you bought with John Lewis or Mamas and Papas, they would have replaced it but their policy is not to. We’ve been without a car seat since 5 May and counting. They don’t care. Avoid, please avoid. Hopefully they will go out of business and stop putting children’s safety in danger.”
Helpful Report
Posted 5 years ago
Marie
Verified Reviewer
“Appalling customer service with Kiddies Kingdom. An item was listed as in stock on their website. I called up to double check and was told it was in stock and would be with me between 3-5 days. Just informed by a brief email that it's not in stock. No apology offered either in writing or on the phone. Refund only given on request. Terrible.”
Helpful Report
Posted 5 years ago
Steve Emerson
Unverified Reviewer
“AVOID. Cot bed arrived 3 days late. 3 days waiting in for it courtesy of DPD couriers. Bed was in terrible order. Box had been taped back up. Wood was cracked and bits broken. DPD failed to pick up the bed today so another wasted day. 4 in total. Really don't think customer service care. Do yourself a favour and get the products on Amazon. Arrived quickly and not broken!!”
Helpful Report
Posted 5 years ago
Kiddies Kingdom is rated 3.1 based on 456 reviews
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