Kiddies Kingdom Reviews

Name: Kiddies Kingdom
Address: 4th Floor, Saville Mills, Mill Street East, Dewsbury
Rating: 3.08

3.1 Rating 456 Reviews

52 %

of reviewers recommend Kiddies Kingdom

Company Reviews

Metrics

3.1

Based on 456 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Kiddies Kingdom 5 star review on 23rd January 2022

Nicola Salt

Katy Rickles-McGreal

Anonymous

Anonymous // 01/01/2019

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“I was very pleased with my new travel system and impressed with the delivery times. A lot quicker than anticipated. Also the price could not be beaten anywhere online or in store. Very pleased and will be buying again from kiddies kingdom again.”

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Posted 6 years ago

“Fast delivery brilliant. Would use site again”

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Posted 6 years ago

“Disgusting customer service experience. Ordered a new out n about buggy from Kiddies Kingdom. After 2 uses the brake stopped working making it unsafe for my baby. Advise I received was to lubricate the brake as this will need doing from time to time. After 2 uses? Still tried this and no change still no working brake. Kiddies Kingdom have subsequently ignored my emails. I am appalled by the lack of customer care and the complete disregard for a child's safety. Avoid at all costs!”

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Posted 6 years ago

“I rarely leave a bad review but I am aghast at how bad the service has been at Kiddies Kingdom. I ordered an isofix base and car seat from their website about 5 weeks ago. I was informed the isofix would be delivered next day, whilst the car seat was out of stock but should be delivered by the 15th October. I contacted customer services on the 16th to say the car seat had not been delivered. I was told that both the isofix base and car seat were both delivered to my choice of store, but because the car seat was too big for them to take in it was sent back to the depot. That was over a month ago and at no point was I made aware of this! On 16th October customer services told me it would be delivered to my home address on Friday 19th. I even contacted them the same morning to confirm delivery would be today. I was assured it was. I have stayed in all day with a 2 year old and re-arranged important appointments to make myself available. No sign of delivery by 4pm so I call again and am informed that the car seat is not out for delivery and in fact, is out of stock! Absolutely disgusting service to be lied to by such an organisation. I have asked for a full refund and will never use this store again, and will discourage as many people as I can to not use them either.”

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Posted 6 years ago

“Ordered and paid for next day delivery, which I needed. Eventually got an email saying my order had been changed to direct delivery and may be a number of days. Left me in a very tight spot and without a car seat. Don’t buy from this company.”

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Posted 6 years ago

“unbelievable shocking behaviour from the company, still awaiting a reply to my customer complaint. and they have tried to deny my review on trust pilot.... shocking”

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Posted 6 years ago

“am very disappointed with this seller. I was travelling and ordered a pushchair. I only ordered the pushchair here because they were to deliver it the next day but instead it took a week before receiving it.when I called the customer service team they weren’t helpful either and rude to customers too. Please do not buy from this seller. I am very disappointed with this seller. I was travelling and ordered a pushchair. I only ordered the pushchair here because they were to deliver it the next day but instead it took a week before receiving it.when I called the customer service team they weren’t helpful either and rude to customers too. Please do not buy from this seller. My parcel was delivered finally on the 15/10/2018 having to wait for three days and the customer services agent had the nerve to get rude.”

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Posted 6 years ago

“Ordered my icklebubba v3 travel system Monday was told 5-10 working days was delivered on the Friday all bits in perfect condition would deffinately order from here again”

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Posted 6 years ago

“Ordered two car seats on next day delivery, they never turned up! 6 weeks later and about 10 phone calls we were still being fobbed off! Sol griffin 'customer services manger' useless and complaints department ignored us!! Dodgy company, avoid at all costs!!”

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Posted 6 years ago

“I purchased a Minnie Mouse changing unit from them that arrived with missing parts, i was sent the parts in the post after chasing this up. On further inspection we realised we had in fact been given used goods. I sent emails with minimal responses, was asked if i wanted to keep it at a discounted rate! Or if i wished to return it for a refund. I choose the latter. Very poor customer service and long call Queues. My item was eventually refunded but i will never purchase from them again.”

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Posted 6 years ago

“Very happy with my purchase from kiddies kingdom, I ordered my all in one ickle bubba travel system yesterday 10.09.18 and it was delivered today by DPD tracked delivery at 2.30pm right on schedule. After reading some reviews on here after purchase I was a little worried as I'm due to give birth in 2 weeks and I didn't think my travel system would be here as most the reviews state that their purchase hadn't been delivered and that it was late or damaged on arrival. However this wasn't the case for me everything was perfect. Would I order from here again? Absolutely.”

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Posted 6 years ago

“I ordered the Maxi Cosi car seat deal as I saw it on BOUNTY.COM, the delivery was two weeks late than they said. I chased and they said it would be mid Sept then I called up again and they said it would be the next day via DPD, and I had to wait for a text for the time on the day and arrange for someone to in at short notice... it looks like a proper website and shop. Overall I'm happy as I've received the items I bought but it looks like others are having a nightmare... The trustpilot reviews are a lot better. Good luck.”

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Posted 6 years ago

“Been waiting on a cotbed for 3 months. Still waiting. Keep being told a delivery then on we didn't get stock. Offered a horrible cheap alternative for more money! Now told product unlikely to come in so will offer a refund it I can have another cotbed but I must pay the difference. 3 months no cotbed bad customer service. The phone takes ages to get through and usually cut you off. Avoid at all costs, awful company, take your money then can't provide the goods and want you to pay more!!!”

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Posted 6 years ago

“Ordered something they took the monies straight away. Knowing they didn’t have what I wanted in stock they emailed to advise parcel would be with me within 15 day. Yep fine but didn’t bother to contact me when it went over that but I had to contact them. They mislead me by saying they would also price match product but never did. How they are still managing to trade when they can’t even follow retail rules, is beyond me. Anyhow I’m still awaiting arrival of my package which they now say will arrive on the 15th. Couldn’t be bothered to council order as I had a feeling getting a refund was going to be just as long as receiving an apology. For the inconvenience and misleading of price matching.”

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Posted 6 years ago

“Delivered a damaged bed, took 40 mins of holding on the phone to be told to send photos. Another 30 mins of holding to be told they’d send them to the manufacturer. I contacted the manufacturer directly to be told Kiddies Kingdom hadn’t contacted them. The manufacturer arranged replacement - kiddies kingdom didn’t bother replying to my emails at all. Oh, and next day delivery took four days. Avoid!”

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Posted 6 years ago

“its a shame the lowest star rating is 1. Ordered a car seat, received confirmation email and a delivery date which was 2 weeks from order. On the day of delivery, i recieved an email telling me the colour of the item was discontinued and i would have to choose another. I then spent 1 hour 45mins (an hour of which, i was caller 1) on hold trying to talk to someone and complain about why its taken 2 weeks to tell me this. they couldnt help me and all i could do was change the colour and wait a further 3 days for delivery. Later i found out, the colour had not been discontinued, i ordered from Amazon and it arrived the next day. lack of communication firstly and then fed me lies. On hold for nearly 2 hours. emailed the customer relations team with my complaint and ive no reply. i wouldnt trust these to organise a party at a brewery”

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Posted 6 years ago

“They sent me an item in a damaged box and the refused an exchange when I asked to exchange it for another product. Their reason, I had taken a tag off when I put my daughter in the seat (you have to do that in order to get a child's arms in). Worst of all they refused my exchange request by slowing letting the 14 days run out (they say they have a 14 day return period).”

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Posted 6 years ago

“0 stars if I read the reviews of the company I won’t bother buying anything from this company Load of rubbish You order no time or date given from them when it will arrive I’m been trying to call n finally when the picked the call up it took them 30 mins to be on hold. They don’t have customers service or people who call pick and explain the purchase. Waste of my time coming and buying stuff on this website I won’t not recommend to any one to buy anything from here !!! Shitt rubbish company!!”

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Posted 6 years ago

“Paid for next day delivery had to arrange for someone to be home for delivery of the item never arrived ,called customer service dept to find out why! They said they would call courier and call me back this never happened had to call again was told the person I spoke to earlier was not at his desk but they had left a note for him to call me back this never happened after 2 hours called them back put on hold for 35 mins then they cut me off saying that the office was now closed emailed them twice for a refund for the next day delivery as this never happened no reply from either email the goods did eventually arrive 3 days later but no refund ,80 mins wasted time on these jokers do not waste your money customer service absolute joke”

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Posted 6 years ago

“Ordered furniture that was offered with free next day delivery; it didn't come next day, which was massively inconvenient. CS couldn't care less. Cowboys.”

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Posted 6 years ago

Kiddies Kingdom is rated 3.1 based on 456 reviews