Kiddies Kingdom Reviews

Name: Kiddies Kingdom
Address: 4th Floor, Saville Mills, Mill Street East, Dewsbury
Rating: 3.08

3.1 Rating 456 Reviews

52 %

of reviewers recommend Kiddies Kingdom

Company Reviews

Metrics

3.1

Based on 456 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Kiddies Kingdom 5 star review on 23rd January 2022

Nicola Salt

Katy Rickles-McGreal

Anonymous

Anonymous // 01/01/2019

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“Absolutely appalling customer service!! No communication when my car seat bundle did not arrive on multiple occasions when promised, no compromise when they repeatedly got it wrong and eventually no car seat or refund as yet! DO NOT BUY from here!!”

Helpful Report

Posted 7 years ago

“I ordered my daughters furniture the wardrope door had a deep scratch on it, i contacted them straight away they passed on the pictures to the relevant department and today i received a wardrope door they never even said they were going to do it they just 'done' it ! Super super service . Definitely recommend this company! Thank You”

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Posted 7 years ago

“Found getting the right car seat and linked buggie for my expected grandchild was a real hornets nest. Read up on "Which" and got as much info as possible, then started to shop around at several showrooms. Found "Kiddies Kingdom" by far the best showroom and when comparing online prices, they kept coming out on top. Also they have price matching!! The proprietor, Hanif, had excellent knowledge ( most shop assistants didn't ) and was very friendly. Visit the website, it's packed with info, but if it's near enough to you, call in and see for yourseves. Highly recommended.”

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Posted 7 years ago

“Just purchased 2 new car seats for our 2 middle children from Kiddies Kingdom. The order process was very easy. We were kept up to date by email and was given an hour delivery slot on the day of delivery which meant we werent hanging about waiting. Kiddies Kingdom also offer a price match promise where if you find it cheaper elsewhere you can fill in an online form providing a link to wherever you have found it cheaper abd they will match that price plus give you a further 15% back on the difference which is an absolutely fantastic service. Very impressed with the whole experience.”

Helpful Report

Posted 7 years ago

“Absolutely hideous customer service. I ordered a car seat and given an option to deliver it on Sat for an extra £30 . They charged me £30 and I received an email on Friday evening to say car seat will be delivered in 10 days!!!! When speaking to the customer service , the man serving me had a terrible attitude !! Save yourself the trouble and rather go elsewhere ! Never again”

Helpful Report

Posted 7 years ago

“Ordered an Obaby Cotbed Mattress and matching cotbed. When it was shipped the cotbed mattress arrived bent as it was only protected by a thin black plastic cover. I have called numerous times to get a replacement sent but they have yet to reply or make a decision even when on the phone. Highly disorganized company and unprofessional customer service. I would not recommend using them and would go with a more reliable company as they ignore any issues with their products.”

Helpful Report

Posted 7 years ago

“Absolutely disgusting. Considering majority of their clients are pregnant women this company could not be more ignorant and could not care less. I ordered a travel system, barely got them to arrange a collection for a return and now they have told me no refund will be given as I've received the order twice?!? What a joke of a company. Dont buy anything from this company unless you want to be stressed and we all know stress is baby's worst enemy!!!”

Helpful Report

Posted 7 years ago

“Uncaring unhelpful company disgusted with the service”

Helpful Report

Posted 7 years ago

“I'm very unhappy with this company. Ordered a travel system almost a month ago delivery indicated for early April 2017 still not delivered, I'm having to chase Kiddies Kingdom as baby due anytime now and will need the car seat when we leave hospital. The company does not bother to advise customers or advise of any delays or issues. They have not responded to my emails - I've had to keep ringing for updates. Very poor service I will not be using them again ... Buyer beware!”

Helpful Report

Posted 7 years ago

“Ordered two car seats online, had email to say they had been dispatched and should arrive next day, two weeks later and still no car seats! I have tried to call several times to speak to their customer service department, however the wait is at least 20 mins to get through!”

Helpful Report

Posted 8 years ago

“I bought a buggy (Joie Mirus Scenic Stroller-Cherry) from them and the first time we went out for a walk it started to make a rattling noise. I contacted them straight away and it took them 10 days to get back to me just to say that they had to contact the manufacturer. More than another week after they get back to me saying that they had to send it to the manufacturer and that I had to pay £20 for the collection! They were going to leave me without a buggy for 2 weeks! I got back to them saying that that solution wasn't acceptable and on top of everything, one of the wheels had started making an annoying non-stop squeaky noise!! I reported this as well and 10 days after they give me exactly the same solution they did at the beginning, to send it to the manufacturer. Unfortunately their only feedback is to follow the manufacturer's instructions. It is clear that they don't have any empathy for their customers and they are going the extra mile to avoid taking responsibility for any issues your purchase may have. What is the benefit of ever buying any items from them? I might as well purchase directly from the supplier. They left me no option but to keep a faulty buggy. Shame on them...”

Helpful Report

Posted 8 years ago

“Hello, It was easy to place my order on 1st of Jan and the day after received confirmation on when it would be delivered by the shipping system. Two days after I receive an email from customer service saying that my order is delayed as the item is not in stock. I offered an alternative to switch colours to one in stock, but no option was given to me to expedite the order. The item was paid when the order went through, if an item is not in stock, the online order should not be completed, right? That way the consumer has the choice to choose an alternate provider that has the item in stock. Its been 17 days and the company has my money but I do not have my order, feels like I've been cheated. Calling them tomorrow to discuss my options and request a refund. My baby is due early next week, it is a shame I wont have the pram & car seat on time. Bad stock management & order processing.”

Helpful Report

Posted 8 years ago

“We placed an order back in January and had to chase them twice before we received all our goods. We were told they were out of stock but we was not told this at the time of placing order. However in the grand scheme of problems we have had with them that is just small. Our major problem was regarding our pram. Our Jane Epic travel system which we have been using since April broke in June. The front wheel shook worse than a dodgy supermarket trolley, the whole thing squeaked as I pushed it and the brakes would not release until I wiggled the wheel. After numerous emails (I could never reach them by phone) they sent me out a brake cable to fit, this did not work. So again we had the tedious task of emailing by which they said a NEW chassis would be sent. No chassis was sent and I again tried emailing with no response at all. I then decided to wait the gruelling 20+ mins and call them. They stated there had been a mix up and they would get it sent out to me. The chassis has turned up but it is scratched, the box had been ripped, squashed and tapped back up. What is most alarming is that this supposedly new chassis was sent in a box that is for a completely different Jane product and does not look new. I have again tried to reach Kiddie Kingdom via email and phone and they are refusing to get back to me. I am now proceeding to take this case further as I am unlikely to get this sorted via Kiddie Kingdom. I would stay away from this company if you are looking to spend a lot on an item. I wish I had spent a bit extra and gone elsewhere as their products are clearly questionable and their customer service is the most shocking I have ever experienced!!”

Helpful Report

Posted 8 years ago

“I purchased an Izziwotnot cotbed with under drawer for £400 about 3 weeks ago. The item did arrive OK and in good time, but upon assembly one of the bolts was bent. I have been trying to contact Kiddies Kingdom ever since and cannot get through on the phone and haven't had a single reply to 5 or more emails to their customer services team. The cotbed is useless to me as it can't be assembled. Their service is appalling. Do not use.”

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Posted 8 years ago

“Hate the fact I even have to give it a star! Ordered a cot bed over 2 weeks ago, a week later they told me they didn't deliver to NI when it clearly says on their website that they do! So I was expecting the cot any day and then i got that email. I paid £25 delivery and then they asked for more. I have asked for a full refund and no one has got back to me. Currently out £340 and without a cot. Bloody disgrace. Will never be back!!!”

Helpful Report

Posted 9 years ago

“I thought this company would be great to save the hassle of going round all of the shops. However, they have failed to deliver an item I paid for 3 months ago and are claiming that they have delivered it. I am heavily pregnant now and in need of the final part of my order. It has been incredibly stressful for me dealing with this company's 'customer service' assistant. He has been rude and sarcastic towards me and is very evasive and dismissive of this case. This company cannot be trusted unfortunately and I have been told that they will not help me further in getting the item I have paid for. The whole experience has been appalling as the items that did turn up took a long time to arrive and the pram was scuffed badly. They ignored this completely. It took many, many emails for them to actually apologise for anything, and when they did they were apologising for me!!! Incredibly rude and sarcastic and having come from a customer service background, I would not stand for this sort of treatment from my company by any of my staff members. Please do not be tempted by the price - I will now be £130 out of pocket as I will have to pay for the item I have already paid for again as they will not give it to me. Despicable, honestly the way this man spoke to me was awful!”

Helpful Report

Posted 10 years ago

Kiddies Kingdom is rated 3.1 based on 456 reviews