KG Smith & Son Reviews

Name: KG Smith & Son
Rating: 4.83

4.8 Rating 40 Reviews

95 %

of reviewers recommend KG Smith & Son

Company Reviews

Metrics

Info

4.8

Based on 40 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0800 048 2316

Email:

info@coalmerchantsuk.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Used this company for the first time around 6 weeks ago. Great service and delivered quickly. They even brought the big bags down to my tunnel right next to the storage box. Excellent. And about to order some more.”

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Posted 1 year ago

“So impressed with this company. First time buying coal from KG Smith & Son and the team left our order neatly by the coal bunker ( rather than just leaving roadside) AND filled the coal bunker up too. Wow!”

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Posted 1 year ago

“Found this company on a price search for Homefire ovals. However, I am especially recommending them on their prompt and efficient service. From placing my order to delivery it was only a few days. I was kept informed of progress by e-mail. The product was well packed and the delivery driver helpful and courteous. I will use this company again.”

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Posted 1 year ago

“I rang around as I was struggling to find patio gas due to the good weather. I had a very helpful young lady on the phone. Went to collect and was helped with the new gas bottles to the car which is a rarity these days. I would highly recommend this company!”

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Posted 1 year ago

“Found this company by chance whilst looking for horse bedding. This is my second delivery of strawmax pellets. They delivered this morning in horrendous weather conditions. Can’t recommend them more highly. Thank you.”

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Posted 1 year ago

“best smokeless fuel we ever bought winterblaze”

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Posted 1 year ago

“Ordered 3 bulk bags of kiln dried logs. Sent birch wood instead of slower burning oak or similar. No up front warning , discount or apology. Wont use them again”

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Posted 2 years ago

“Fantastic service, from the really helpful lady in the office, through to the notification of delivery and the man that delivered the goods who unloaded and stored the goods exactly where I needed them. Absolutely brilliant, thank you and keep up the good work.”

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Posted 2 years ago

“Writing this review My husband has been using them for years Just lately he had paid buy card and we are feeling let down having to wait weeks for are coal He has to phone up to ask when it will be coming We received a call from a lady to say she has been trying to call my husband on his mobil jet he says no one called him Please dont forget your long term customers and customer sevice When we pay for a product at least be honest and give us a day for a coal as we are fed up with having to wait and being let down”

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Posted 3 years ago

We are sorry to hear that you are disappointed with the services we have provided recently. Customer service is our number one priority, especially for our loyal customers. Unfortunately, in this instance, we have taken a little longer due to the current conditions. A couple of our drivers being off due to having to isolate, and one injured himself by slipping over in the icy and snowy conditions. As a company, we are currently working 7 days per week to try and catch up. It is unfortunate, but this adds to the already busier period at this time of the year. As you said we did try to contact your husband to update him on the situation but unfortunately we got no answer. If you would like to discuss this matter further please feel free to contact our friendly staff.

Posted 3 years ago

“Very happy they were able to deliver within a few days when I said I explained I had almost ran out of fuel. Helpful delivery guy.”

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Posted 3 years ago

“Lovely lady on the phone, super helpful. Good price and excellent fast delivery. Good to use an independent”

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Posted 4 years ago

“Had some compost delivered to us today as we are currently in lock down. I just wanted to say a big Thank You to KG Smith for such a prompt and efficient service. Thanks also to the driver who put the bags at the top of our drive. Take care and stay safe.”

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Posted 4 years ago

“Thank you, once again, for your excellent service. Even in the midst of this dreadful pandemic you have delivered my coal today. The driver was extremely good and I want to thank all of you for all that you do in a very difficult time.”

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Posted 4 years ago

“Just a quick message to thank K.G Smith & Son for the great/swift service on my order. I didn't catch the delivery lads names, but they were excellent (a little early) , but excellent :-)”

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Posted 5 years ago

“friendly as ever, and despite turning up in their lunch break, everyone was very willing to help find & load my bags of coal.”

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Posted 5 years ago

“I have used KGS for over a decade. During that time they have supplied all of my solid fuel. Delivery is spot on, overall service excellent and price competitive. Unbeatable as far as I am concerned.”

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Posted 5 years ago

“Helpful and polite staff, delivery drivers go the extra mile to help you.”

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Posted 5 years ago

“We have used KG Smith for years and always have had excellent service from very helpful staff. Thank you all.”

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Posted 7 years ago

“I have dealt with K G Smith's for many years and their customer service is top class. They are a local firm and the staff are both very helpful and knowledgeable.”

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Posted 7 years ago

“I was recommended supertherm to burn alongside my kiln dried logs, they are brilliant. Easy light and give a long lasting heat.”

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Posted 7 years ago

KG Smith & Son is rated 4.8 based on 40 reviews