Keys4U Locksmith Reviews

Name: Keys4U Locksmith
Address: 34 South Molten Street London W1K 5RG, London
Rating: 4.68

4.7 Rating 2,399 Reviews

92 %

of reviewers recommend Keys4U Locksmith

4.7

Based on 2,399 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely scandalous you can charge 120 pounds for a lock costing 15 pounds. You should all start wearing masks like dick turpin”

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Posted 11 months ago

“Prompt response. Happy with the service.”

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Posted 11 months ago

“Not value for money. Over priced as charged £190.80 (inc vat) for a replacement door handle. Will not use this company again and advise others not to. Instead use a local firm and company that list the cost of replacement products on their website. Door handle actual price £27.”

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Posted 11 months ago

“Company excellent Alex our engineer sorted our problem and did not leave until 100% satisfied. Just call and use them Gary”

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Posted 11 months ago

“Great service from customer services to the locksmith letting me back into the house after locking myself out. Would highly recommend”

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Posted 11 months ago

“The guy who turned up was excellent, polite and friendly. As in a previous post the problem is the information given by the office. Advert says NO CALL OUT CHARGE. I asked for an estimate and was told £59 +parts + VAT. I then asked if the £59 was an hourly rate and was told £59 the labour charge. The guy finished after 1.5 hours, no new parts then gave me a bill for £144. I told him about the £59 labour and wad told that was the agency cut. His charges go on top. Advert implied it was a local company, not an agency. I would use the guy that came again but certainly not this company.”

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Posted 11 months ago

“Radu was very professional and managed to resolve the issue very quickly. Would definitely recommend services in future as Radu arrived on time and price very competitive.”

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Posted 1 year ago

“Excellent professional service. Arrived quickly in the timescale promised. High standard of work, friendly and efficient. All costs explained and options discussed. Highly recommend.”

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Posted 1 year ago

“Misleadingly incomplete information by whoever answered at office. Be ready for it costing several times more! I was only given the callout charge of 59+20%VAT. The indicated charge for a lock was reasonable but became £185+VAT on grounds it was a double lock. Once the workman had arrived, whose attitude I didn't care for, an extra £45 + VAT hourly rate was added. Unexpected and the workman just said the office don't disclose everything. The workman then said the blade, previously installed, was too long alluding to it likely to cause problems over time. I.e. trying to get me to replace more. I didn't buy that so it was installed and time will tell. Payment by bank transfer had to be done but the guy insisted on taking a photograph. as evidence it was done. I held my tablet but thumb over my bank account number and sort code. Not an experience I've finished feeling happy about. Why not have electronic card payment?”

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Posted 1 year ago

“Good service but expensive, circa £70 labour + £80 for new barrel lock that's £20 in Screw fix.. Not an emergency callout, only on site for 20 mins.”

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Posted 1 year ago

“I was locked out of the house today and panicked, especially with it being Boxing Day, but was very reassured when the lady I spoke with said they could have someone with me within 30 minutes. She informed me the price was £89.50, but could go up depending on the work needed. After 40 minutes and no one had turned up, I called them and spoke to the same lady. She said the locksmith had been delayed at the previous job but was on his way. I asked her for an ETA, and she agreed she'd get the locksmith to call me directly. He didn't, but he did text me that his ETA was 35 minutes!! He showed up 45 minutes later. So to do the math, I called at 11.40am and was told someone would be with me within 30 minutes, so, around 12.10pm. They turned up at 1.15pm, so it took them 1.5 hour to arrive, that is 3x as long as quoted. Not to mention, no one called me to say there was a delay, I had to chase then. The lady on the phone also had extremely poor customer service skills; I explained her why I was unhappy and she just went silent. I asked her if she was still there after a while (I thought she might have been checking something on the system), and she said yes. Again, I waited for her response, but there was just awkward silence. I asked her if she wasn't going to answer me or what, and she basically just said the guy was delayed and that's it. No apology or anything. The locksmith came and he was great, less than 10 seconds and I was in. However, when it came to payment, it was all of a sudden £106.80, as apparently the price I had been quoted didn't include VAT. The lady on the phone hadn't mentioned this. It's not fair to give only 1 star, as the locksmith came and resolved the issue, but everything around it was greatly disappointing.”

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Posted 1 year ago

“AVOID! Scam you for money & the locksmith that arrives was aggressive and scary. DO NOT USE!!!!! All he did was show up, charge £50 for NOTHING and threaten me in my own home for payment. Avoid avoid avoid.”

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Posted 1 year ago

“Very well mannered came within half a hour would recommend”

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Posted 1 year ago

“Relatively quick. Came out within 2hrs to install a new lock. I was disappointed with the card payment method which the engineer is recording customers bank card details on his phone. He waited until finished then announced that his work is not under guarantee because I purchase my own lock. Would have been good to know that before starting the job.”

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Posted 1 year ago

“First class service all round. Fast response and very professional”

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Posted 1 year ago

“Was very quick in responding, very pleasant and very helpful and explained what had gon rong whith the lock ,.”

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Posted 1 year ago

“Front door jammed Gabriel come out fixed the problem very nice guy. Thanks mate”

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Posted 1 year ago

“Bad, will steal money tell you its 50 minimum then say its 150 minimum”

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Posted 1 year ago

“I ordered some keys from Keys4U Locksmith. The keys were sent in a letter envelope which broke during transport meaning one third of the keys were missing. I contacted the company straight away and kept doing so for a month. I called, emailed, sent whatsapp messages, left voicemails... I have yet not received an amicable solution to the issue. I have used another company to change the lock as Keys4U Locksmith did not help me in this regard either. The customer service of Keys4U Locksmith stops responding once they have taken your money. I do not recommend this company.”

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Posted 1 year ago

“SO IMPRESSED with the service, quickly organised, attended, door lock repaired, clearly explained the problem, will definitely be using Keys4U Locksmith again. Highly recommended! Thank you”

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Posted 1 year ago

Keys4U Locksmith is rated 4.7 based on 2,399 reviews