Keys4U Locksmith Reviews

Name: Keys4U Locksmith
Address: 34 South Molten Street London W1K 5RG, London
Rating: 4.68

4.7 Rating 2,409 Reviews

92 %

of reviewers recommend Keys4U Locksmith

4.7

Based on 2,409 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was locked out of the house today and panicked, especially with it being Boxing Day, but was very reassured when the lady I spoke with said they could have someone with me within 30 minutes. She informed me the price was £89.50, but could go up depending on the work needed. After 40 minutes and no one had turned up, I called them and spoke to the same lady. She said the locksmith had been delayed at the previous job but was on his way. I asked her for an ETA, and she agreed she'd get the locksmith to call me directly. He didn't, but he did text me that his ETA was 35 minutes!! He showed up 45 minutes later. So to do the math, I called at 11.40am and was told someone would be with me within 30 minutes, so, around 12.10pm. They turned up at 1.15pm, so it took them 1.5 hour to arrive, that is 3x as long as quoted. Not to mention, no one called me to say there was a delay, I had to chase then. The lady on the phone also had extremely poor customer service skills; I explained her why I was unhappy and she just went silent. I asked her if she was still there after a while (I thought she might have been checking something on the system), and she said yes. Again, I waited for her response, but there was just awkward silence. I asked her if she wasn't going to answer me or what, and she basically just said the guy was delayed and that's it. No apology or anything. The locksmith came and he was great, less than 10 seconds and I was in. However, when it came to payment, it was all of a sudden £106.80, as apparently the price I had been quoted didn't include VAT. The lady on the phone hadn't mentioned this. It's not fair to give only 1 star, as the locksmith came and resolved the issue, but everything around it was greatly disappointing.”

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Posted 1 year ago

“AVOID! Scam you for money & the locksmith that arrives was aggressive and scary. DO NOT USE!!!!! All he did was show up, charge £50 for NOTHING and threaten me in my own home for payment. Avoid avoid avoid.”

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Posted 1 year ago

“Very well mannered came within half a hour would recommend”

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Posted 1 year ago

“Relatively quick. Came out within 2hrs to install a new lock. I was disappointed with the card payment method which the engineer is recording customers bank card details on his phone. He waited until finished then announced that his work is not under guarantee because I purchase my own lock. Would have been good to know that before starting the job.”

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Posted 1 year ago

“First class service all round. Fast response and very professional”

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Posted 1 year ago

“Was very quick in responding, very pleasant and very helpful and explained what had gon rong whith the lock ,.”

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Posted 1 year ago

“Front door jammed Gabriel come out fixed the problem very nice guy. Thanks mate”

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Posted 1 year ago

“Bad, will steal money tell you its 50 minimum then say its 150 minimum”

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Posted 1 year ago

“I ordered some keys from Keys4U Locksmith. The keys were sent in a letter envelope which broke during transport meaning one third of the keys were missing. I contacted the company straight away and kept doing so for a month. I called, emailed, sent whatsapp messages, left voicemails... I have yet not received an amicable solution to the issue. I have used another company to change the lock as Keys4U Locksmith did not help me in this regard either. The customer service of Keys4U Locksmith stops responding once they have taken your money. I do not recommend this company.”

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Posted 1 year ago

“SO IMPRESSED with the service, quickly organised, attended, door lock repaired, clearly explained the problem, will definitely be using Keys4U Locksmith again. Highly recommended! Thank you”

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Posted 1 year ago

“Fast efficient service. The locksmith was with me within 25 minutes from my call. Excellent service”

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Posted 1 year ago

“Great and prompt service”

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Posted 1 year ago

“I was rushing to go out in the morning and trying to lock my door the key snapped in the middle But I didn’t lock tue door, so I had access in and out my property. I called this guy’s and I explained my situation I strictly asked them that I don’t want to change my lock only if they can take the rest of the key out and they said ok we will send someone there to have a look if they will take it out will be a 55£ plus VAT for this service and I agreed Nobody told me on that phone call that if they can’t tale the ley out o still have to pay them 50£ just to come and see my door Plus i was told 25 m someone will come and took them over 1h So far very bad experience and the guy wasn’t leaving without payment If you want to use this guy be prepared to pay 65 £ to just come at your door Scambags”

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Posted 1 year ago

“Managed to lock myself out of my home and contacted this company, they said they aim to be with me in 1 hr but they aim for 30 mins. 3 hrs had gone by with no communication, I called 4 times about 15 mins half an hr between each for an update to be told someone would contact me with an ETA - 3.5 hrs later the locksmith arrived to advise me that he told them he will be on a job for the next 3 hrs and to let me know but no one did, in this time I could have contacted someone else or at least got collected a family member so I wasn’t waiting out in the freezing cold.”

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Posted 1 year ago

“Had problems with the kitchen mixer tap and John attended, he came on time and he was fantastic with his work and very politely also, I highly recommend them, they not only are very good but they provide super priority service”

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Posted 1 year ago

“Quick efficient service.”

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Posted 1 year ago

“Prompt service, personable & understanding locksmith who dealt with the issue swiftly and thoughtfully.”

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Posted 1 year ago

“Excellent service, fixed the problem in no time. Although on your advert you state no call out fee but I was charged one of £50 making a total of £120 and for a ten minute job I find that very expensive.”

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Posted 1 year ago

“I was able to book someone to come on the day, despite the person coming late due to being busy , I’m are able to fix the issue ages provide .”

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Posted 1 year ago

“Quick efficient polite helpful. Totally satisfied with the service.”

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Posted 1 year ago

Keys4U Locksmith is rated 4.7 based on 2,409 reviews