Keystones Property Reviews

Name: Keystones Property
Address: 13 Clockhouse Lane, Romford, Essex
Rating: 4.91

4.9 Rating 428 Reviews

98 %

of reviewers recommend Keystones Property

Company Reviews

Metrics

Info

4.9

Based on 428 reviews

Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Keystones Property:

Keystones Property – “Our Service Is Key” - Keystones Property is a privately owned, family run, independent estate agency offering a wide range of expertise in residential sales, lettings and management. The company ethos is based around a high level service bringing a quality customer experience to our clients. Based in Collier Row, RM5 we operate mainly in the Essex Areas to the East London Borders.

Keystones Property – “Our Service Is Key”

Keystones Property is a privately owned, family run, independent estate agency offering a wide range of expertise in residential sales, lettings and management. The company ethos is based around a high level service bringing a quality customer experience to our clients. Based in Collier Row, RM5 we operate mainly in the Essex Areas to the East London Borders.

We offer:-

• Free valuations - sales and lettings properties
• 24hr management line (only managed properties)
• Accompanied viewing - up until 9pm
• Rightmove, local and online advertising
• High level customer service

Experience Keystones and experience a company who will go the extra mile for the client. We also pride ourselves with over 30 years sales and lettings experience, plus an extensive knowledge of our local surroundings.

Visit Website

Phone:

01708909100

Email:

scott@key-stones.co.uk

Location:

13 Clockhouse Lane,
Romford
Essex
RM5 3PH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sellers - Keystones Collier Row took on the sale of my property in November 2018, and it took 1 year to sell. During this time I found myself suggesting to them, the current market value rather than they advising me. (It being over priced). Having been present during a client viewing, I was disappointed with the presentation as I felt there was little enthusiasm portraid. And finally, ensure you check your final Statement for the Agency Fees. We were charged as if the property was sold at a £15,000 higher selling price. (Keystone did refund the overcharge). This they put down to clerical error. Others should be made aware, errors do happen, and be advised to carefully check their final invoice.”

Helpful Report

Dear Mrs S Firstly I want to say Thanks for your honest review. I agree with a few points, however, I feel there are a few points that were missed out by yourself. When you listed the property with us, you failed to mention that you had listed this property on with 2 different agents before us who gave you £50,000 higher valuations than me. You wanted to meet me in the middle and put the property on at £25,000 higher than I suggested, I agreed as I did not want to lose your business and adhered to "giving it a try." You mentioned that no other agent gave you feedback. I have it recorded that we gave you feedback after every viewing and every 10 days without fail we tried to call you to discuss the property and our services as a client. We do this to all vendors, so you cannot fault us here. Even in the last 2 months during your sale you were only available via email and never on the telephone, sometimes it is hard to explain a whole sales chain to you over email, but we went the extra distance and didn't just put you to the waste side as a client, it is not what the company is about. The little enthusiasm on the viewing is something that we have discussed as a team, we have regular training internally and looking at your complaint, this was on a 2nd viewing and the people bought the house. On 2nd viewings we generally don't say much and let the client take the property in. Re: The Final Statement and the overcharge, this should have been picked up by "your appointed solicitor" this is why you pay them and this should be a complaint aimed at them. When this was confirmed you were refunded in 24 hours. My conclusion is that I don't think that clearly this was the perfect sale, and there were probably a hundred and one things we can always do better, however, I believe we were better than you were suggesting. We sold your house, we constantly were on the phone to you trying to get you to drop the price, but you were advised by different agents that it was worth more, obviously it wasn't the case. Thank you for your custom and thank you for your review. Regards Scott Jay Keystones Property Owner

“We have received a good quality service, with regular updates and suggestions given have been taken on board. I would highly recommend Keystones to my family and friends. Merry Christmas Mr and Mrs Jarrard.”

Helpful Report

Dear Amy, Thank you for your review, we really appreciate it. Merry Christmas too Regards Keystones Property

“Not only were Keystones extremely efficient in finding us a tenant, we were kept informed at every step of the process, which was most appreciated. In particular, Branch Manager, Adil, was very helpful.”

Helpful Report

Dear Mr & Mrs Hart Thank you for your review, we really appreciate it. Adil is brilliant, I am so glad that you used us to rent your place. Regards Keystones Property

“Amazing to work with quality service thanks to Ross , Adil and the rest of the team at keystones .”

Helpful Report

Dear Anonymous Thank you for your kind review, Adil is our Branch Manager and Ross is our Sales Valuer so I am assuming that you are a buyer. Regards Keystones Property

“So friendly and professional! The whole team has been exceptional throughout my ongoing purchase especially Ross who was my main point of contact. He is always on the other end of the phone to answer any questions or concerns I may have. Thank you all!!”

Helpful Report

Dear Trudy Thank you so much for your kind review. Merry Christmas Regards Keystones Property

Dear Trudy Thank you for your review, good luck with your new home Regards Keystones Property

“I am currently in the process of purchasing a property through Keystones Property and the customer service has been excellent! We have been mainly dealing with Ross who has kept us up to date and fully informed throughout the whole process!!”

Helpful Report

Dear Mr Darlow I wish you all the success with your ongoing purchase, fingers crossed it is smooth. Thank you for your review Regards Keystones Property

Dear Ray Thank you for your review We wish you all the best with your purchase Regards Keystones Property

“Great honest firm to work with. They are hardworking and happy to go over and above. We are glad that we used them for our sale!”

Helpful Report

Dear Mr & Mrs Necati Thank you for working with us to sell your home, hope the move goes well. Congrats on winning the Christmas Hamper through our Raffle Draw, your donation helps us support our chosen local charity called Mitchell's Miracles, so thank you for giving. Thanks for the review and good luck in your new home Regards Keystones Property

“The team at Keystones have been great. I have to say they have been much better than other agents we have dealt with. Efficient, courteous, and helpful, but what stands out is their prompt responding to questions, queries and feed back - excellent.”

Helpful Report

Dear Stephen Thank you so much for your kind review. Customer service is extremely important to us, thank you for using our services as a Landlord, I hope the tenants are good and we keep doing business together Regards Keystones Property

Dear Stephen Thanks for your review Welcome on board with us as a Landlord, looking forward to a fruitful relationship Regards Keystones Property

“I’m delighted with the professional service so far given by Keystones. They are a dedicated team. They phone when they say they will. They arrive on time to properly viewings. They are all well dressed. They are all all very polite with a can do attitude. They give a weekly written report on what they’ve done that week on your property behind the scenes, things like how much interest they’ve had against how many views carried out. I can’t fault them at all and I’m really picky. Well done to you all!”

Helpful Report

Dear Cally What a lovely and thoughtful review, I hope the team are treating you well as a Vendor. If there is anyone that you can recommend to us then that would be great. Thanks again Regards Keystones Property

“In all honesty ... Adil at keystones is a asset to the company. Took somewhat of a challenge to get everything completed, as I was in a chain. However, those challenges seemed like light work to Adil, he was brilliant in chasing up what needed to be completed & excellent in getting everything across the line & executed brilliantly. Would most definitely recommend him personally as well as keystones.”

Helpful Report

Dear Amrit Thank you for your kind review, Adil will be over the moon at this review. I know how much he tried to get your sale over the line, so glad you are happy with our services Regards Keystones Property

“Keystones were the perfect choice when it came to selling our home. Ross provided an accurate valuation and following instruction got the house on the market very promptly. The team helped make everything so easy all the way to completion and were always happy to help with any questions or queries. Thanks to everyone at Keystones for all their help.”

Helpful Report

Dear James Thanks for your review. Ross is an asset to our team, he has valued hundreds of homes over the years. Thank you for using us to sell your home Regards Keystones Property

“I just rent a property from the agency, very good service , the people there are amazing everyone welcoming, I move very quick in my new property thanks to Jay . :)”

Helpful Report

Dear Georgian Thanks for your review We are managing your property so I hope that we can start a fruitful Tenancy Relationship Regards Keystones Property

“Jay Leonce and Adil Slijivar both very helpful in professional in the entirety of the letting process. They were easily approachable and handled all of our concerns with such ease!! Brilliant working with them and we are so happy with the outcome of our new home , all thanks to them ! Would highly recommend Keystones but most importantly Jay as he dealt with the entire letting negotiations and completely made the process easy and quick. He was available to deal with any queries promptly and efficiently. Just an overall smooth process!”

Helpful Report

Dear Shazada Thanks for your kind review, I know the lettings process can we complicated and we moved you in quite quickly, I am glad that there were no issues or problems and it went smoothly Jay and Adil will be most pleased with your kind review Thanks Again Keystones Property

“Jay was very professional, an made this process incredibly easy from start to finish! I would absolutely recommend this company. Nothing was too much trouble, and Jay was on-hand at all hours. I also have to say that Adil's customer service was second to none.”

Helpful Report

Dear Vanessa Jay is a real asset to the team, he works so hard, often late hours doing viewings. Adil will also be happy that he got a mention Thank you Regards Keystones Property

“Highly recommend! Great customer service and quick move to a new house”

Helpful Report

Dear AJ Good luck with the move Thanks for your review Keystones

“Service was appalling at Keystones Romford. Not only is there a clear lack of communication within the office, but the sales agent (Jay) was extremely rude and they care more about commission than their customers.”

Helpful Report

Dear Jess, We have spoken to all the "Jess's" on our system and none of them seem to be you. Can you please clarify who you are and at least entertain a telephone conversation with myself so I can see where we went wrong with you. I have spoken to my employee Jay and he doesn't genuinely recall upsetting anyone so it would be really good to have a conversation to see where we can improve. We have received a few fake reviews against our good name recently on Google and hope it is not a fake review off the back of our success. We are usually water tight with our customer service, so I am surprised at the review of yours, however, we are human, so apologies that you did not receive a good service as a viewer. Please call me on 01708 909 100 or email me at scott@key-stones.co.uk to discuss this review as we take our reviews very seriously Regards Scott Jay Company Owner

Dear Jess, After taking a look at your review and investigating the matter, it happened about 6 months ago now on 26 Frinton Road, unfortunately you lost out to another buyer on the property. This wasn't completely Jay's fault, it was a team fault of which I take full responsibility for. You were not kept informed throughout the whole process of your offer, there was another buyer who the owner wanted to go with and unfortunately you lost out. I believe this could have been handled in a more professional manner and do apologies with the offence caused. Jay was the gentleman that had to let you down and sometimes this is just the way it goes when buying a house. I appreciate your review and feedback, we are human and it gives us something we can improve upon as a team, they way we deliver bad news to clients. If there is anyway we can help in the future, please let us know. I did try to call you today, but there was no answer and no call back. Regards Scott Jay Company Director

“Personal touch from Jay. Keystones property were great. Looked after us from start to finish and they made sure we understood the whole process of moving into a rental house.”

Helpful Report

Dear Mihaela Thank you for your kind review, i hope the house is good, clean and tidy We know that you and your wife will be great tenants and we look forward to managing the property Regards Keystones

“Personal touch from Jay. Keystones property were great. Looked after us from start to finish and they made sure we understood the whole process of moving into a rental house.”

Helpful Report

“Jay has been excellent. Thanks to his constant communication we have a brand new home and were made the first ones to see it. Thank you so much for our long term home.”

Helpful Report

“Jay has been excellent. Thanks to his constant communication we have a brand new home and were made the first ones to see it. Thank you so much for our long term home.”

Helpful Report

Keystones Property is rated 4.9 based on 428 reviews