Keystones Property Reviews

Name: Keystones Property
Address: 13 Clockhouse Lane, Romford, Essex
Rating: 4.92

4.9 Rating 423 Reviews

98 %

of reviewers recommend Keystones Property

Company Reviews

Metrics

Info

4.9

Based on 423 reviews

Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Keystones Property:

Keystones Property – “Our Service Is Key” - Keystones Property is a privately owned, family run, independent estate agency offering a wide range of expertise in residential sales, lettings and management. The company ethos is based around a high level service bringing a quality customer experience to our clients. Based in Collier Row, RM5 we operate mainly in the Essex Areas to the East London Borders.

Keystones Property – “Our Service Is Key”

Keystones Property is a privately owned, family run, independent estate agency offering a wide range of expertise in residential sales, lettings and management. The company ethos is based around a high level service bringing a quality customer experience to our clients. Based in Collier Row, RM5 we operate mainly in the Essex Areas to the East London Borders.

We offer:-

• Free valuations - sales and lettings properties
• 24hr management line (only managed properties)
• Accompanied viewing - up until 9pm
• Rightmove, local and online advertising
• High level customer service

Experience Keystones and experience a company who will go the extra mile for the client. We also pride ourselves with over 30 years sales and lettings experience, plus an extensive knowledge of our local surroundings.

Visit Website

Phone:

01708909100

Email:

scott@key-stones.co.uk

Location:

13 Clockhouse Lane,
Romford
Essex
RM5 3PH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am currently in the process of purchasing a property through Keystones Property and the customer service has been excellent! We have been mainly dealing with Ross who has kept us up to date and fully informed throughout the whole process!!”

Helpful Report

Dear Mr Darlow I wish you all the success with your ongoing purchase, fingers crossed it is smooth. Thank you for your review Regards Keystones Property

Dear Ray Thank you for your review We wish you all the best with your purchase Regards Keystones Property

“Great honest firm to work with. They are hardworking and happy to go over and above. We are glad that we used them for our sale!”

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Dear Mr & Mrs Necati Thank you for working with us to sell your home, hope the move goes well. Congrats on winning the Christmas Hamper through our Raffle Draw, your donation helps us support our chosen local charity called Mitchell's Miracles, so thank you for giving. Thanks for the review and good luck in your new home Regards Keystones Property

“The team at Keystones have been great. I have to say they have been much better than other agents we have dealt with. Efficient, courteous, and helpful, but what stands out is their prompt responding to questions, queries and feed back - excellent.”

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Dear Stephen Thank you so much for your kind review. Customer service is extremely important to us, thank you for using our services as a Landlord, I hope the tenants are good and we keep doing business together Regards Keystones Property

Dear Stephen Thanks for your review Welcome on board with us as a Landlord, looking forward to a fruitful relationship Regards Keystones Property

“I’m delighted with the professional service so far given by Keystones. They are a dedicated team. They phone when they say they will. They arrive on time to properly viewings. They are all well dressed. They are all all very polite with a can do attitude. They give a weekly written report on what they’ve done that week on your property behind the scenes, things like how much interest they’ve had against how many views carried out. I can’t fault them at all and I’m really picky. Well done to you all!”

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Dear Cally What a lovely and thoughtful review, I hope the team are treating you well as a Vendor. If there is anyone that you can recommend to us then that would be great. Thanks again Regards Keystones Property

“In all honesty ... Adil at keystones is a asset to the company. Took somewhat of a challenge to get everything completed, as I was in a chain. However, those challenges seemed like light work to Adil, he was brilliant in chasing up what needed to be completed & excellent in getting everything across the line & executed brilliantly. Would most definitely recommend him personally as well as keystones.”

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Dear Amrit Thank you for your kind review, Adil will be over the moon at this review. I know how much he tried to get your sale over the line, so glad you are happy with our services Regards Keystones Property

“Keystones were the perfect choice when it came to selling our home. Ross provided an accurate valuation and following instruction got the house on the market very promptly. The team helped make everything so easy all the way to completion and were always happy to help with any questions or queries. Thanks to everyone at Keystones for all their help.”

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Dear James Thanks for your review. Ross is an asset to our team, he has valued hundreds of homes over the years. Thank you for using us to sell your home Regards Keystones Property

“I just rent a property from the agency, very good service , the people there are amazing everyone welcoming, I move very quick in my new property thanks to Jay . :)”

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Dear Georgian Thanks for your review We are managing your property so I hope that we can start a fruitful Tenancy Relationship Regards Keystones Property

“Jay Leonce and Adil Slijivar both very helpful in professional in the entirety of the letting process. They were easily approachable and handled all of our concerns with such ease!! Brilliant working with them and we are so happy with the outcome of our new home , all thanks to them ! Would highly recommend Keystones but most importantly Jay as he dealt with the entire letting negotiations and completely made the process easy and quick. He was available to deal with any queries promptly and efficiently. Just an overall smooth process!”

Helpful Report

Dear Shazada Thanks for your kind review, I know the lettings process can we complicated and we moved you in quite quickly, I am glad that there were no issues or problems and it went smoothly Jay and Adil will be most pleased with your kind review Thanks Again Keystones Property

“Jay was very professional, an made this process incredibly easy from start to finish! I would absolutely recommend this company. Nothing was too much trouble, and Jay was on-hand at all hours. I also have to say that Adil's customer service was second to none.”

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Dear Vanessa Jay is a real asset to the team, he works so hard, often late hours doing viewings. Adil will also be happy that he got a mention Thank you Regards Keystones Property

“Highly recommend! Great customer service and quick move to a new house”

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Dear AJ Good luck with the move Thanks for your review Keystones

“Service was appalling at Keystones Romford. Not only is there a clear lack of communication within the office, but the sales agent (Jay) was extremely rude and they care more about commission than their customers.”

Helpful Report

Dear Jess, We have spoken to all the "Jess's" on our system and none of them seem to be you. Can you please clarify who you are and at least entertain a telephone conversation with myself so I can see where we went wrong with you. I have spoken to my employee Jay and he doesn't genuinely recall upsetting anyone so it would be really good to have a conversation to see where we can improve. We have received a few fake reviews against our good name recently on Google and hope it is not a fake review off the back of our success. We are usually water tight with our customer service, so I am surprised at the review of yours, however, we are human, so apologies that you did not receive a good service as a viewer. Please call me on 01708 909 100 or email me at scott@key-stones.co.uk to discuss this review as we take our reviews very seriously Regards Scott Jay Company Owner

Dear Jess, After taking a look at your review and investigating the matter, it happened about 6 months ago now on 26 Frinton Road, unfortunately you lost out to another buyer on the property. This wasn't completely Jay's fault, it was a team fault of which I take full responsibility for. You were not kept informed throughout the whole process of your offer, there was another buyer who the owner wanted to go with and unfortunately you lost out. I believe this could have been handled in a more professional manner and do apologies with the offence caused. Jay was the gentleman that had to let you down and sometimes this is just the way it goes when buying a house. I appreciate your review and feedback, we are human and it gives us something we can improve upon as a team, they way we deliver bad news to clients. If there is anyway we can help in the future, please let us know. I did try to call you today, but there was no answer and no call back. Regards Scott Jay Company Director

“Personal touch from Jay. Keystones property were great. Looked after us from start to finish and they made sure we understood the whole process of moving into a rental house.”

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Dear Mihaela Thank you for your kind review, i hope the house is good, clean and tidy We know that you and your wife will be great tenants and we look forward to managing the property Regards Keystones

“Personal touch from Jay. Keystones property were great. Looked after us from start to finish and they made sure we understood the whole process of moving into a rental house.”

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“Jay has been excellent. Thanks to his constant communication we have a brand new home and were made the first ones to see it. Thank you so much for our long term home.”

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“Jay has been excellent. Thanks to his constant communication we have a brand new home and were made the first ones to see it. Thank you so much for our long term home.”

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“Keystones are competitive in the Romford area, we're taken on as had good reviews. Business like in their manner over the phone and in person. Property sold within a week, subject to contract. Would we use them again, defiantly.”

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“The professionalism of getting the requirement until the position of flat made their service unique . Easy steps in reference flow and self understanding techniques of the web page made life easy for customers. I strongly recommend this property. Thanks for making my flat renting out!! Spl thanks to Jay for late evening appointment in weekends !! Kudos to all the agency staff working for customers like me. Cheers”

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“Jay has been excellent. 5 stars is not enough. Best agency I have been to. Looking forward to spending a long time in my new property. Melissa and Scott were very informative but special thanks to Jay who went above and beyond to get everything ready in time. Highly recommend.”

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“I have rented a property through Keystones Property. Very fast and efficient. Got me moved in to the property in 4 days. They introduced me to the whole team and the property managers are very friendly. Big thank you to Jay who made the process quick and easy to understand”

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“Thank you Jay! Great customer service ! Highly recommended .”

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Keystones Property is rated 4.9 based on 423 reviews