Keystones Property Reviews

Name: Keystones Property
Address: 13 Clockhouse Lane, Romford, Essex
Rating: 4.92

4.9 Rating 423 Reviews

98 %

of reviewers recommend Keystones Property

Company Reviews

Metrics

Info

4.9

Based on 423 reviews

Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Keystones Property:

Keystones Property – “Our Service Is Key” - Keystones Property is a privately owned, family run, independent estate agency offering a wide range of expertise in residential sales, lettings and management. The company ethos is based around a high level service bringing a quality customer experience to our clients. Based in Collier Row, RM5 we operate mainly in the Essex Areas to the East London Borders.

Keystones Property – “Our Service Is Key”

Keystones Property is a privately owned, family run, independent estate agency offering a wide range of expertise in residential sales, lettings and management. The company ethos is based around a high level service bringing a quality customer experience to our clients. Based in Collier Row, RM5 we operate mainly in the Essex Areas to the East London Borders.

We offer:-

• Free valuations - sales and lettings properties
• 24hr management line (only managed properties)
• Accompanied viewing - up until 9pm
• Rightmove, local and online advertising
• High level customer service

Experience Keystones and experience a company who will go the extra mile for the client. We also pride ourselves with over 30 years sales and lettings experience, plus an extensive knowledge of our local surroundings.

Visit Website

Phone:

01708909100

Email:

scott@key-stones.co.uk

Location:

13 Clockhouse Lane,
Romford
Essex
RM5 3PH

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Anonymous

Anonymous // 01/01/2019

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“The company as a whole was responsive to telephone calls and emails and I would especially like to credit Hayley for assisting with a tricky sale when the managing agents for the apartment block were slowing matters down unnecessarily”

Helpful Report

“Rebecca, who is head of property management is fantastic! As a contractor it is always great to get clear, precise instructions and that is exactly what she does. She is always available to speak to and is incredibly organised! A pleasure to deal with and a credit to Keystones!”

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“Great customer service, always willing to give the best and honest advice. Keystones is my first point of contact with any issues and advice I need regarding property management”

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“I've found Keystones property so far the most professional estate agent. Branch Manager "Adil" is the best person to go to,if you can. He is very humble, helpful and professional. Thank you”

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“As a buyer, working with Keystones has been brilliant. If you value integrity, honesty and good customer service, then they will not let you down! Special thanks to Hayley who worked tirelessly to progress the sale and to Jay for getting us started. Both genuinely care about customer care and are great at what they do. I cannot recommend Keystones highly enough!”

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“have been dealing with Keystones Properties for about two years as a landlord. I must say that they are on the ball with any issues that have risen and handled in a professional manner in a remarkable time scale. Keep up the good work team and look forward to our continued working relationship.”

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“Brilliant service, quick, efficient and friendly. Hayley, Jay, Ross (others names I cannot remember) have all been fantastic.”

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“We have had a few small issues since moving in but Becky is always very quick to help and resolve any problems that have come up. Great customer service and there is always a team member available if needed.”

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“We found Keystones very good with our recent house sale. From our first encounter they were open, honest and realistic of our sale which led to a very expeditious transaction. We had Hayley negotiator who kept us up to date with every moment of progress without the need to chase them at all. We met three members of staff throughout , including Scott and found there service to be second to none I would not hesitate in using them again and would hold them in high regard as Estate Agents.”

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“Keystones property are very responsive. They always attend to issues or complaint raised by their client as quick as possible. They ensure comfort of their client”

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“I bought my house through Keystone, Romford and am very impressed with the entire team. They are very honest, have very professional approach in dealing with clients, excellent communication and very transparent, the entire team from Scott to Adil, Jay and how can I miss Hayley, they are all very hard working, they are best in their work, particularly Hayley will chase/coordinate your counterparties on your behalf, be it Solicitors or Venders or valuers, she will always go off the way to help you to meet your deadlines. I wanted to avail stamp duty holiday and this would have not been possible without the help of the Keystone, Romford team and particularly Hayley. I also had an issue with my mortgage as it was delayed but they were patient about it and offered me help to arrange mortgage if needed. They also have good assessment of the clients and provide all the support to make things happen. A very big thank you to all at Keystone team.”

Helpful Report

“It is with immense pleasure that I write this review of recommendation and recognition for Jay and Hayley at Keystones Property, Romford with whom we have maintained a professional /customer relationship over the last 3 months in our journey on purchasing our property. Helpful and efficient customer service started from the moment I enquired about a property that I saw advertised on Rightmove. Jay was able to not only take my call on the day but managed to book me in and was flexible with my timings. Jay is not your typical agent who is pushy and very time conscious because they have back-to-back bookings. Jay had great knowledge of the area and the property and was able to answer all questions and let the property sell itself. He allowed us ample of time in the property to take it in and assess for ourselves if it was right for us. After making an offer the work behind the scenes with this company started from the get-go and we were kept informed at each stage till the offer was accepted. We were then passed over to Hayley who was exceptional and quick to resolve issues and to move the process along. You always hear stories where the process is delayed due to the various parties not effectively communicating. This was not the case in my experience as Hayley orchestrated the communication with both conveyancers and the mortgage broker involved. She returns all our phone calls and emails on the same day. We never felt neglected or unimportant. We have found this company to be enthusiastic, caring, thoroughly competent, knowledgeable and very approachable. If you are ever thinking to buy, sell or rent, look no further – with Keystones you are in safe hands.”

Helpful Report

“Liars. Sat back and let the house sell itself. Minimal communication. When we did finally sell it, lied about the agreed price. Bunch of fraudsters. Stay away.”

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“Right from the word go we found keystones very professionally. We sold the day we went on the market for full asking price. Hayley was phenomenal! She has been patient, understanding and really responsive throughout. Everyone I spoke to and dealt with were fab, but Hayley was just outstanding.”

Helpful Report

“I bought my house through Keystone collier row and all I can the whole team, from Adil to Jay and Hayley have been brilliant. They are all very professional and transparent. I have dealt with other agents who hide things from you and also do not come up as honest. I had an issue with my property I was selling they were extremely patient and ensured that I could sort things out so that the sale with them could progress. Hayley is very hard working and gets down to chasing and ensuring all that is needed is done. Thank you all to the keystone team!”

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“As a first time buyer the whole experience of buying your first home can be very daunting however working with keystones took some of that stress away. Jay from the sales team did an amazing job finding us the perfect family home that ticked all our boxes. Once our offer was accepted we then worked with Hayley who went above and beyond to ensure that we completed our purchase in time for the stamp duty holiday. I would highly recommend Keystones and can’t thank them enough for their fantastic service.”

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“Hayley looked after us from moment our house sale went through and we could not have asked for a better service. We were always kept updated and Hayley was extremely helpful responding to our every need. I would have no hesitation in recommending Keystones to anyone looking for an estate agent with a very good team of people.”

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“Really good customer service. Always there when you need them.”

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“Our expereience with this company, in the selling of our property in Collier Row, was first class. First day of viewings, it sold for the asking price ! In particular the communications and support, when some of the processes started getting bogged down, towards the end, was greatly appreciated, specially from Hayley Denham.”

Helpful Report

Keystones Property is rated 4.9 based on 423 reviews