Keystones Property Reviews

Name: Keystones Property
Address: 13 Clockhouse Lane, Romford, Essex
Rating: 4.92

4.9 Rating 423 Reviews

98 %

of reviewers recommend Keystones Property

Company Reviews

Metrics

Info

4.9

Based on 423 reviews

Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Keystones Property:

Keystones Property – “Our Service Is Key” - Keystones Property is a privately owned, family run, independent estate agency offering a wide range of expertise in residential sales, lettings and management. The company ethos is based around a high level service bringing a quality customer experience to our clients. Based in Collier Row, RM5 we operate mainly in the Essex Areas to the East London Borders.

Keystones Property – “Our Service Is Key”

Keystones Property is a privately owned, family run, independent estate agency offering a wide range of expertise in residential sales, lettings and management. The company ethos is based around a high level service bringing a quality customer experience to our clients. Based in Collier Row, RM5 we operate mainly in the Essex Areas to the East London Borders.

We offer:-

• Free valuations - sales and lettings properties
• 24hr management line (only managed properties)
• Accompanied viewing - up until 9pm
• Rightmove, local and online advertising
• High level customer service

Experience Keystones and experience a company who will go the extra mile for the client. We also pride ourselves with over 30 years sales and lettings experience, plus an extensive knowledge of our local surroundings.

Visit Website

Phone:

01708909100

Email:

scott@key-stones.co.uk

Location:

13 Clockhouse Lane,
Romford
Essex
RM5 3PH

Write Your review

Tell us how Keystones Property made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Keystones Property help us with finding and move to a really nice home. We wore assist by Jay Leonce, a very professional and helpful staff. I really consider that I stress him with my calls and questions but he always help and give a answer to all my questions. We will definitely recommend Keystones Property and Jay.”

Helpful Report

“Very pleased with our experience with Keystones Property. Adil and his team have worked tirelessly to get our home from sale to completion. We were always welcomed in the office, Adil took the time to talk us through the process. We have lived in our property for over 20 years, Adil and his team were sensitive to the fact that our house was not just a property but our much loved home. Thank you for your sensitive professionalism. Mr and Mrs Nutley”

Helpful Report

“William is a fantastic estate agent, very helpful and we are grateful for his service in helping us to secure a new property.”

Helpful Report

“I would definitely recommend Keystones. They are a helpful and hard-working team who completely supported us throughout our move. Always someone happy to help.”

Helpful Report

Dear Shauna, Thank you for your kind review, we hope you will enjoy your new home. Regards Keystones

“Very happy with service we received from keystones. Adil and his team have been very helpful , would recommend”

Helpful Report

Dear Anonymous Whoever you are, thank you for your review, Adil will be pleased Regards Keystones

“We are very pleased with the service we received from keystones Adil was very professional and efficient would definitely recommend .”

Helpful Report

“Thanks Keystones agent for helping us to purchase a property recently. Mr Adil Sljivar and Mr Jay Leonce did their best to get our purchase to be done without delay. We do appreciate all the work being done by them.”

Helpful Report

“5-star service from Jay Leonce at Keystone Property. Jay arrived for my viewing promptly and was both pleasant and professional. He was able to tell me in detail about the property and local area, which helped with my decision-making. Jay responded to my queries with ease, ensuring that the purchasing of my house was a smooth, seamless one. He is far from a pushy salesperson which can often be quite off-putting when purchasing a property, instead his professional and calming nature kept the stresses of buying a property to a minimum. I will most definitely recommend Jay/Keystones in the future.”

Helpful Report

Deborah Thank you for your kind words and review. Jay will be over the moon Regards The Keystones Team

Helpful Report

“From the outset the Keystones process has been seamless in the letting of our property. The Team, in particular Adil, Jay and Ross, have been professional, informative and friendly. We felt very comfortable with their marketing and as a result we had several viewings within 2 days and a confirmed letting on the 4th day. I would not hesitate in using them for any further business that we may have in the future and thoroughly recommend them to others.”

Helpful Report

Dear Mr & Mrs Whitehead Thanks for your review, we have a very quick turnaround with our lettings team. Great to have you on board as landlords Speak soon Keystones Property

“Jay is a fantastic estate agent, very helpful and we are grateful for his service in helping us to secure a new property.”

Helpful Report

Shawn Thank you for your review, hope the place is great Regards Keystones

“Cannot fault the service from Ross at Keystones. It has been smooth sailing from the start, finding a buyer for the property before it was on the market! Lovely young man, friendly and efficient. Huge thanks to Keystones and Ross.”

Helpful Report

Dear Mrs Taylor Thank you for using our company, Ross worked really hard on your sale. Hope you use us again in the future Regards Keystones

“Very helpful people and solved all our problems very quick. Also, very communicative and respectful. Thank you very much for the help”

Helpful Report

George Thanks for the review Keystones

“A very professional, efficient and dedicated team/ service. There was always someone at the end of the phone who could help, in particular Jay and Scott. Thank you for getting our purchase over the line without too many hurdles.”

Helpful Report

Dear Mrs Young, Thank you for your lovely review, I am glad you have had a smooth sale. Regards Keystones Property

“Helpful, transparent,, available to speak with and most importantly they got the job done efficiently. I would recommend their services and the biggest compliment I can give is that they have my business when I look to sell again”

Helpful Report

Dear Mr Grant Thank you for your review. Thanks for putting your trust in us as a company. I know that the property was out of our area so thank you for putting your trust in me Regards Keystones Property

“Sellers - Keystones Collier Row took on the sale of my property in November 2018, and it took 1 year to sell. During this time I found myself suggesting to them, the current market value rather than they advising me. (It being over priced). Having been present during a client viewing, I was disappointed with the presentation as I felt there was little enthusiasm portraid. And finally, ensure you check your final Statement for the Agency Fees. We were charged as if the property was sold at a £15,000 higher selling price. (Keystone did refund the overcharge). This they put down to clerical error. Others should be made aware, errors do happen, and be advised to carefully check their final invoice.”

Helpful Report

Dear Mrs S Firstly I want to say Thanks for your honest review. I agree with a few points, however, I feel there are a few points that were missed out by yourself. When you listed the property with us, you failed to mention that you had listed this property on with 2 different agents before us who gave you £50,000 higher valuations than me. You wanted to meet me in the middle and put the property on at £25,000 higher than I suggested, I agreed as I did not want to lose your business and adhered to "giving it a try." You mentioned that no other agent gave you feedback. I have it recorded that we gave you feedback after every viewing and every 10 days without fail we tried to call you to discuss the property and our services as a client. We do this to all vendors, so you cannot fault us here. Even in the last 2 months during your sale you were only available via email and never on the telephone, sometimes it is hard to explain a whole sales chain to you over email, but we went the extra distance and didn't just put you to the waste side as a client, it is not what the company is about. The little enthusiasm on the viewing is something that we have discussed as a team, we have regular training internally and looking at your complaint, this was on a 2nd viewing and the people bought the house. On 2nd viewings we generally don't say much and let the client take the property in. Re: The Final Statement and the overcharge, this should have been picked up by "your appointed solicitor" this is why you pay them and this should be a complaint aimed at them. When this was confirmed you were refunded in 24 hours. My conclusion is that I don't think that clearly this was the perfect sale, and there were probably a hundred and one things we can always do better, however, I believe we were better than you were suggesting. We sold your house, we constantly were on the phone to you trying to get you to drop the price, but you were advised by different agents that it was worth more, obviously it wasn't the case. Thank you for your custom and thank you for your review. Regards Scott Jay Keystones Property Owner

“We have received a good quality service, with regular updates and suggestions given have been taken on board. I would highly recommend Keystones to my family and friends. Merry Christmas Mr and Mrs Jarrard.”

Helpful Report

Dear Amy, Thank you for your review, we really appreciate it. Merry Christmas too Regards Keystones Property

“Not only were Keystones extremely efficient in finding us a tenant, we were kept informed at every step of the process, which was most appreciated. In particular, Branch Manager, Adil, was very helpful.”

Helpful Report

Dear Mr & Mrs Hart Thank you for your review, we really appreciate it. Adil is brilliant, I am so glad that you used us to rent your place. Regards Keystones Property

“Amazing to work with quality service thanks to Ross , Adil and the rest of the team at keystones .”

Helpful Report

Dear Anonymous Thank you for your kind review, Adil is our Branch Manager and Ross is our Sales Valuer so I am assuming that you are a buyer. Regards Keystones Property

“So friendly and professional! The whole team has been exceptional throughout my ongoing purchase especially Ross who was my main point of contact. He is always on the other end of the phone to answer any questions or concerns I may have. Thank you all!!”

Helpful Report

Dear Trudy Thank you so much for your kind review. Merry Christmas Regards Keystones Property

Dear Trudy Thank you for your review, good luck with your new home Regards Keystones Property

Keystones Property is rated 4.9 based on 423 reviews