Keystones Property Reviews

Name: Keystones Property
Address: 13 Clockhouse Lane, Romford, Essex
Rating: 4.92

4.9 Rating 423 Reviews

98 %

of reviewers recommend Keystones Property

Company Reviews

Metrics

Info

4.9

Based on 423 reviews

Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Keystones Property:

Keystones Property – “Our Service Is Key” - Keystones Property is a privately owned, family run, independent estate agency offering a wide range of expertise in residential sales, lettings and management. The company ethos is based around a high level service bringing a quality customer experience to our clients. Based in Collier Row, RM5 we operate mainly in the Essex Areas to the East London Borders.

Keystones Property – “Our Service Is Key”

Keystones Property is a privately owned, family run, independent estate agency offering a wide range of expertise in residential sales, lettings and management. The company ethos is based around a high level service bringing a quality customer experience to our clients. Based in Collier Row, RM5 we operate mainly in the Essex Areas to the East London Borders.

We offer:-

• Free valuations - sales and lettings properties
• 24hr management line (only managed properties)
• Accompanied viewing - up until 9pm
• Rightmove, local and online advertising
• High level customer service

Experience Keystones and experience a company who will go the extra mile for the client. We also pride ourselves with over 30 years sales and lettings experience, plus an extensive knowledge of our local surroundings.

Visit Website

Phone:

01708909100

Email:

scott@key-stones.co.uk

Location:

13 Clockhouse Lane,
Romford
Essex
RM5 3PH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A professional service from start to finish. Lovely helpful staff who went out of their way to make my selling journey so much of a joy than a chore. I was kept fully informed at all times by Libby and Sam. Two very conscientious young people. Highly recommend Keystones.”

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“Keystones were very professional and went above and beyond to get the job done would definitely recommend.”

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“Libby Ryan was such a kind and lovely young woman and made us feel really uneasy”

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“Amazing! Thank you Bogdan for our new home! Everything went so professionel and smooth! This is so so great. Thank you Keystone!”

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“Exellent! I just can say million thanks ! Highly recommend Key-Stone ! A Very professinal , care taking uproche toward costumers with maximum seriosity! Special thanks for Bogdan!”

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“Been with keystones a few years now on the rental side of their company . Katie is amazing she’s so friendly and efficient nothings too much trouble . Peace of mind if I have any problems that she goes out of her way to sort it .”

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“I WOULD RECOMMEND FOR EVERYONE KEYSTONES PROPERTY IN THE FUTURE, THE AGENT WAS VERY VERY KIND AND HELPFUL WITH AS HE DO THE BEST,THANK YOU SO MUCH BOGDAN!!!!”

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“Scott and the team at Keystones’s are by far the best estate agents out there. I have worked with Keystones’s for many years, as a landlord and selling my properties I wouldn’t trust anyone else with my investments they get the job done with minimal stress it’s a pleasure to do business with them year after year”

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“I sold my property through Keystones and they were fantastic. Excellent customer service and attention to detail, A big thank you to Sam and especially to Gemma in sales progression for all the hard work.When you are ready to sell contact keystones.”

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“Hi, I sold my property with Keystones and they was fantastic. I was so helpful with my family. I will tell my friends and family if they need any assistance with their houses in the future.”

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“They act in very professional & friendly manner. They always have time for us & our tenants. The fees they charge us is justify. They always act promptly to solve any problems in our property to the satisfaction of both the tenants & ourselves.”

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“Great service all around especially from Libby”

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“BRILLIANT BRILLIANT BRILLIANT! The best estate agents on Romford. Lovely small team, excellent services and genuinely very nice people! Thank you to Libby for being amazing and helping us! Your efforts were deeply appreciated. Really went above and beyond for us!”

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“Very professional”

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“I had the pleasure of working with an exceptional estate agent recently. Their professionalism and dedication to helping me find the perfect home was truly remarkable. They were extremely knowledgeable about the local market, and their attention to detail in matching properties to my preferences was outstanding. Throughout the entire process, they demonstrated excellent communication and transparency, keeping me informed every step of the way. I felt like they genuinely cared about my needs and went above and beyond to ensure a smooth transaction. I highly recommend this estate agent for anyone seeking a seamless and successful real estate experience.”

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“Thanks Scott for being an outstanding real estate agent. I wanted to express my sincere appreciation for your excellent work in finding great tenants for my property. Your expertise and dedication in the process were truly remarkable. The tenant you found meets all my expectations, and I couldn't be happier with the outcome. Your professionalism, responsiveness, dedication. and diligence in handling this matter are commendable. Thank you, Scott, for your outstanding service. Would highly recommended keystone to anyone.”

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“I would just like to say that my experience with keystone properties was 2nd to none ,your sales agent Rose was very experienced in what she was doing. and she was very caring and she guided us through the whole process .She was very helpful in supplying us with properties to look at in the areas that we were looking for, unfortunately we could not find anything that suited us, but if we had found something keystones would’ve definitely been the estate agents we would have gone with. So I would just like to say a big thank you to Rose for all her help. Kind regards Peter”

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“I had just a call 5m from an agent of this agency and he basically asked me all the questions I had already answered in the form they sent me. What's the point of sending a form, that you fill, and then not use it??? The agent was quite rude as well. Extremely poor customer service”

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Hi Antonio We are sorry to hear about your review and experience and I have listened to the recorded call between yourself and my colleague Sam. Upon hearing the call, the whole call was childish between the two of you - you wouldn't talk to Sam and asked Sam to refer to the form, Sam tried to ask you questions but you didn't want to answer anything, it was a very silly call for me to listen to, maybe Sam could have put you on hold for a few minutes and searched again for this form to find the details that you were unwilling to respond to over the phone. You seemed perturbed because Sam couldn't find your details in the form that you filled in and you didn't want to give him any more information. I can understand your frustration, but we do receive about 40-60 tenant forms filled in per day. Being a tenant is very difficult in this day and age, the government has not helped the taxation for landlords situation and there are less landlords out there because of this and more tenants. I wish you all the best in your search. Regards Scott Jay Owner of Keystones Property

“The staff very kind and polite. Very helpful. Highly recommended. Thank you very much”

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Keystones Property is rated 4.9 based on 423 reviews