Keystones Property Reviews

Name: Keystones Property
Address: 13 Clockhouse Lane, Romford, Essex
Rating: 4.92

4.9 Rating 423 Reviews

98 %

of reviewers recommend Keystones Property

Company Reviews

Metrics

Info

4.9

Based on 423 reviews

Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Keystones Property:

Keystones Property – “Our Service Is Key” - Keystones Property is a privately owned, family run, independent estate agency offering a wide range of expertise in residential sales, lettings and management. The company ethos is based around a high level service bringing a quality customer experience to our clients. Based in Collier Row, RM5 we operate mainly in the Essex Areas to the East London Borders.

Keystones Property – “Our Service Is Key”

Keystones Property is a privately owned, family run, independent estate agency offering a wide range of expertise in residential sales, lettings and management. The company ethos is based around a high level service bringing a quality customer experience to our clients. Based in Collier Row, RM5 we operate mainly in the Essex Areas to the East London Borders.

We offer:-

• Free valuations - sales and lettings properties
• 24hr management line (only managed properties)
• Accompanied viewing - up until 9pm
• Rightmove, local and online advertising
• High level customer service

Experience Keystones and experience a company who will go the extra mile for the client. We also pride ourselves with over 30 years sales and lettings experience, plus an extensive knowledge of our local surroundings.

Visit Website

Phone:

01708909100

Email:

scott@key-stones.co.uk

Location:

13 Clockhouse Lane,
Romford
Essex
RM5 3PH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Keystones have demonstrated the utmost professionalism throughout the sale of our property. In fact due to their diligence and efficiency our house was sold before it even reached Rightmove. During the process we were kept informed and the Progressors were outstanding in ensuring everyone involved were either informed or encouraged. We were very impressed with the whole team's engagement.”

Helpful Report

“Great service and some good advice from Hayden Connolly when he came to give us a valuation on our property.Very knowledgable on the local property scene as you would expect,we will certainly be using his services if we decide to move in the foreseeable future. We thoroughly recommend him.”

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“Disgusted at the way my enquiry was dealt with. It is companies like this that give estate agents a bad name.”

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“The agent Sam Pond was really helpful and accommodating when we were searching for properties. Kind and friendly - great guy!”

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“It is dedicated estate agent, staff are very professional and care of their clients”

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“It is dedicated estate agent, staff are very professional and care of their clients”

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“Having searched high and wide for a property across London over the last year I’ve had to deal with a fair few estate agents, some decent and some I would rather not mention. But I can say without a shadow of doubt that Keystones has been the most professional and courteous estate agents I’ve ever had the pleasure of dealing with, and it’s not even close, I mean they are miles ahead. Sam Pond has been especially helpful in the whole process. He has been courteous, kind and exceptionally reassuring throughout. He is very young and I have to say he’s better than most estate agents I’ve dealt with who’ve been in the industry for decades. This guy is going places and keystones are defiantly going on to bigger things with estate agents like him on their books.”

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“Hayden came round to give us an valuation for Probate purposes. He was on time very professional and could read the room as obviously under the circumstances it’s a tuff time for us. He was very courteous and explained thing very well.”

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“Keystones sold my property the same day I signed up with them, Hayden was very helpful in telling me how they would market my property, all the staff are very efficient and Hayley gives me updates on the sale regularly”

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“Keystones has excellent customer service. Customer service are proactive in attending to issues raised by tenants to ensure that these are dealt with without delay. They would contact you to check how are settling and to find out if they issues that their attention. Keystones prices are fairly good and affordable. Their return policy is good as they is a deposit scheme where rent advance deposits are protected and return to after the expiry no your rent.”

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“This is a special review for Hayley at Keystones who has been fantastic and super helpful with our property search from start to finish! She was always attentive to our needs and communication was very prompt. Hayley also kept us up to date with everything and worked really hard in chasing both the seller and buyers solicitors to make sure the deal was closed on time. Very highly recommended, thank you Hayley:) 😊”

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“They were always prompt and just did what they said they would do, including keeping me well informed.”

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“Keystones were fantastic and handled the sale of our property. Everyone we dealt with was professional and went above and beyond to help throughout the process. Hayley was especially amazing and she kept us updated every step of the way! We were very happy with Keystones and would highly recommend them.”

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“The team at Key-stones property were of great help. The rent process was fast and hassle free. They were quite professional and I would recommend them over and over again.”

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“Scott, the director took his time to resolve misunderstanding which occured between myself and the letting team. His approach really overwhelmed me, i really appreciate your conscientious with concerted effort throughout There are no words to express my huge grattitude to you. If you want an agent who is honest and open without any hidden agendas, can successfully negotiate the most fragile of rent /sale and still get your rent /sale across the line, then KEYSTONES PROPERTY are the team for you.............”

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“Lovely and helpful agents! Had an effortless and quick viewing/application process. Great support and answers to all the questions we had. Thank you!”

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“Leigh and Scott were superb throughout, very pleased with the service.”

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“Good service Good price Friendly polite and helpful staff Rebecca is the best Definitely recommend their service”

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“They are a very professional company that did their best to work around my busy busy schedule.”

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“From the initial walking into to Keystones branch in Collier Row I was met with professionalism and curiosity. I was listened too and understood. We had the pleasure of meeting Roy from Keystones at our property for a valuation. From the start of the visit we were made to feel at ease, was given 100% attention to detail. Every question was answered & nothing was rushed. Roy gave us a personal touch & explained everything in depth. We appreciated his straight approach and there was never any hard sell or feelings of obligation. We definitely would recommend Keystones and especially Roy!”

Helpful Report

Keystones Property is rated 4.9 based on 423 reviews