Keystones Property Reviews

Name: Keystones Property
Address: 13 Clockhouse Lane, Romford, Essex
Rating: 4.92

4.9 Rating 423 Reviews

98 %

of reviewers recommend Keystones Property

Company Reviews

Metrics

Info

4.9

Based on 423 reviews

Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Keystones Property:

Keystones Property – “Our Service Is Key” - Keystones Property is a privately owned, family run, independent estate agency offering a wide range of expertise in residential sales, lettings and management. The company ethos is based around a high level service bringing a quality customer experience to our clients. Based in Collier Row, RM5 we operate mainly in the Essex Areas to the East London Borders.

Keystones Property – “Our Service Is Key”

Keystones Property is a privately owned, family run, independent estate agency offering a wide range of expertise in residential sales, lettings and management. The company ethos is based around a high level service bringing a quality customer experience to our clients. Based in Collier Row, RM5 we operate mainly in the Essex Areas to the East London Borders.

We offer:-

• Free valuations - sales and lettings properties
• 24hr management line (only managed properties)
• Accompanied viewing - up until 9pm
• Rightmove, local and online advertising
• High level customer service

Experience Keystones and experience a company who will go the extra mile for the client. We also pride ourselves with over 30 years sales and lettings experience, plus an extensive knowledge of our local surroundings.

Visit Website

Phone:

01708909100

Email:

scott@key-stones.co.uk

Location:

13 Clockhouse Lane,
Romford
Essex
RM5 3PH

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Anonymous

Anonymous // 01/01/2019

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“Have used them for 5 years. Always good service. Would recommend”

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“I am very impressed with Keystones, they have made the process of renting out our house very straightforward. Libby has been fantastic and always responds to emails promptly and addresses any queries that I have. Cannot fault her and the team and would not hesitate to recommend them to others.”

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“Everyone from Keystones has been beyond helpful, Libby and her team have gone above and beyond to secure us our new property. I’m so grateful that this process was made as simple as possible and would highly recommend using Keystones. Thanks Libby, Chris, Sam and Scott.”

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“Very unprofessional, I have requested to view a property received email confirmation someone will call me to arrange a viewing, unfortunately didn’t receive any phone call or no one agent has called me to confirm that it’s been under offer or is sold or arrange a viewing”

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“After swiftly finding us a buyer for our house, we came across complication after complication with the sale. Every involved at Keystones have gone above and beyond, they have been patient, and have had nothing but kind and reassuring words for us, in a time when we just didn’t think we would see the end! Thank-you for your continued persistence, your professionalism, and total honesty, even when it was things we didn’t want to hear, the whole way through. We had total trust and faith in every decision that needed to be made. We Couldn’t recommend your services more. Thanks to you all again…5 ⭐️”

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“Cannot fault Keystones. Libby was so helpful and on the ball with everything. Quick a easy after months of let downs. Thank you so much!!”

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“Outstanding service and assistance received from the lettings department at keystones property in particular Libby Ryan and Yemi Sulayman. Thank you for your kind help with the renting of our new property. Everything was done smoothly and quick. I recommend keystones to anyone wanting to use their service and will definitely be going back to the keystones team again. Thank you Libby. You are great.”

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“Bought a lovely property in Collier Row. The process was really smooth and dealing with this company was a breath of fresh air Thanks again”

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“Keystones provided an exceptional service. After speaking with multiple estate agents while getting a quote for my property, I found Keystones to be by far the most impressive. I was won over by their attention to detail, honesty, and communicativeness. The entire process was incredibly easy and smooth, and they sold my house within 5 days of being on the market. I would wholeheartedly recommend them to anyone interested.”

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“I couldn't have picked a better estate agents. Everyone at Keystones has been excellent from start to finish. From Scot who came to value our property to Sam, who showed my sister around the new property and especially Candice who has been amazingly helpful. I couldn't have got through the sale/purchase process without her. She was so helpful chasing solicitors and constantly keeping me updated. Always there If I had a query or question. If I could give her 10 stars instead of 5 then I would. She's a star! Highly recommend Keystones Property in Collier Row.”

Helpful Report

“I would like to say a big thank you to all of the team at Keystones Property, in particular Candice, for their professional, and friendly approach. Candice was providing me with updates, for my case, on a weekly basis. She was very approachable and always ready to answer my questions and to reassure me that, everything would be okay. My case took quite long to complete and was quite complicated, but Candice was very professional and made it go as smoothly as possible. I would highly recommend their services to anyone, especially to first-time buyers who might have a lot of questions and might feel at some points lost in what to do or expect next.”

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“Candice and Sam were so lovely, polite, patient and easy going.”

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“Many thanks to Scott, Sam, Chris, and Candice for their support at each stage of the sales process on my property. Marketing the property and finding a buyer was very rapid and I was kept updated on progress and the approach to use was discussed and agreed with me. From there right through progressing the sale, it was very useful to have their overview of the whole sales chain and I found that I was given regular updates, responded to when I had queries and importantly supported when anything needed ironing out to facilitate the process. This level of involvement took place right up to completion too. I’d certainly recommend the Keystones team to others.”

Helpful Report

“Great service from all the team at Keystones from start to finish. Always keeping us up to date throughout the whole process. We would certainly recommend. Thank you "Team Keystone", especially Candice who kept the communication going with everyone concerned.”

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“This was the first time for me to buy a property and I would like to thank you to Keystones for all their support through to buying My property.keystones are quick and efficient and I would specially thanks to Sam and Candice .Candice was very helpful on every step and also very professional. I highly recommend using Keystones property for your buying property.”

Helpful Report

“this was the first time for me to buy a property and i would like to thank you to keystones for all there support through buying my property keystones are quick and efficient i would especially thanks to sam and candice. candice was very helpfull on every step also very professional .i highly recomend using keystones property for your buying property .”

Helpful Report

“Didn’t have the best experience with Keystones as it started well and it got very bad. Sam was impeccable and very helpful and he was trying his best to help selling the house the rest was a mess. It went from having a lot of offers to, buyers not being able to get a mortgage on the type of house I had and losing a lot of potential buyers and money. This information should be known to all agencies but they didn’t have a clue. I also had a cash buyer who disappear and came back after months because they got told by solicitors and agents they couldn’t buy my house when they actual could buy it and they bought it, so that delayed the process another 3 month. The whole process took 8 month when it could have been 3 month and I almost lost the house I wanted to buy because of it.”

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“Keystones have been very professional and helpful throughout the the selling of my fathers house. Candice in particular was very helpful and really good at keeping us up to date with information. I would highly recommend them,”

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“Dealing with Candice from a conveyancing point of view has been excellent. She is very efficient and always very prompt in her responses. We would welcome the opportunity to work with Candice again in the future.”

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“This was my first time buying a property, I would like to thank Keystones for helping me in the process. Candice was extremely helpful every step of the way and advised me on multiple queries I had which aided me extremely with the purchase of the property. I Really appreciate her effort in the process and highly recommend using Keystones Property if you’re looking to buy a Property”

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Keystones Property is rated 4.9 based on 423 reviews