Keystones Property Reviews

Name: Keystones Property
Address: 13 Clockhouse Lane, Romford, Essex
Rating: 4.90

4.9 Rating 437 Reviews

98 %

of reviewers recommend Keystones Property

Company Reviews

Metrics

Info

4.9

Based on 437 reviews

Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Keystones Property:

Keystones Property – “Our Service Is Key” - Keystones Property is a privately owned, family run, independent estate agency offering a wide range of expertise in residential sales, lettings and management. The company ethos is based around a high level service bringing a quality customer experience to our clients. Based in Collier Row, RM5 we operate mainly in the Essex Areas to the East London Borders.

Keystones Property – “Our Service Is Key”

Keystones Property is a privately owned, family run, independent estate agency offering a wide range of expertise in residential sales, lettings and management. The company ethos is based around a high level service bringing a quality customer experience to our clients. Based in Collier Row, RM5 we operate mainly in the Essex Areas to the East London Borders.

We offer:-

• Free valuations - sales and lettings properties
• 24hr management line (only managed properties)
• Accompanied viewing - up until 9pm
• Rightmove, local and online advertising
• High level customer service

Experience Keystones and experience a company who will go the extra mile for the client. We also pride ourselves with over 30 years sales and lettings experience, plus an extensive knowledge of our local surroundings.

Visit Website

Phone:

01708909100

Email:

scott@key-stones.co.uk

Location:

13 Clockhouse Lane,
Romford
Essex
RM5 3PH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From start to finish, Keystones offered a top-quality service when selling our apartment in Harold Wood. Every member of the team is extremely knowledgeable and offers a superb level of customer service, always available to answer questions and provide advice on the process. Our sale was made more complex due to the buyer being based outside of the UK, but the team at Keystones helped us seamlessly navigate the process and move us from listing to completion without any large delays. We interacted with several members of the team throughout the sale and were extremely impressed by their professionalism and customer first attitude. A special thanks to: - The owner of the company Scott and manager Chris who we first interacted with when listing the property. It was out first time selling a property, but they made us feel at ease by explaining the process in detail and setting our expectations. Both were always available and on hand in case they needed to step in to answer questions or expedite anything - The sales agent Sam coordinated the viewings of our property with potential buyers. He consistently ensured we were made aware well in advance of the timings of viewings and provided excellent, detailed feedback after people viewed the property. The high-quality video of the apartment that Jay, Sam and the rest of the sales team created helped us in getting many people interested in the property and was what attracted our buyer to view - Finally, Gemma in Sales Progression diligently moved us from STC to completion without any issues. The process was very well managed throughout, despite some complexities and this was largely down to Gemma's brilliant communication and organisation skills. I would 100% recommend Keystones for anyone looking to sell their property in the Havering areas. We have dealt with several other agents in the area when viewing other properties for purchase and Keystones customer-centric approach really made them stand out from the competition”

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“I had a very disappointing experience with Keystone Property. The service was misleading, and I encountered serious issues regarding transparency and trust. Communication was poor, and I felt that their practices were not in the best interest of their clients. I strongly advise anyone considering doing business with them to proceed with extreme caution. There are far more reliable and professional companies out there that prioritize honesty and customer satisfaction.”

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“I have just completed a purchase through Keystone Property. Keystone Property has provided me with a 5* service. I would very much recommend this estate agent to anyone thinking of buying or selling. Staff’s are amazing.They kept me updated from start to finish. A big THANK YOU to Helen, Sam and Libby.”

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“Keystones Estate Agents have been outstanding, making the daunting process of buying our first home so much easier. They have been incredibly responsive, answering every call, email, and question—of which there have been many! A special thanks to Helen, our sales progressor, who has been an absolute lifesaver. She took the time to explain everything clearly, making the entire experience as smooth as possible. I highly recommend Keystones to anyone looking for a professional, knowledgeable, and genuinely supportive team.”

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“Very happy. Wonderful team. Incredibly helpful throughout.”

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“Sam was incredibly helpful and accommodating. Fantastic service. Customer service was brilliant. Would definitely recommend Sam is very knowledgeable and knows exactly what he is talking about which gave me a lot certainty and peace of mind. Thank you for your help”

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“Views a few houses with keystones Sam was brilliant help to us and had so much time for each person extremely friendly brilliant service.”

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“We received an Excellent service from the whole keystones team. With the professional marketing we sold our house in days. The communication throughout the whole process was great. The team were polite friendly and amazingly helpful.”

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“Over and above to get the sale across the line. Dealt with many Estate Gents over the years as a property landlord. This has been the best”

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“Very happy with the service provided. Good and efficient staff and kept me updated throughout. Would highly recommend them”

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“Libby and Helen at keystones has been brilliant throughout the whole process of buying a property would recommend to any one.”

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“Keystones has recently sold my property . They were efficient professional and kept me updated the entire way through the sale . I would like to thank Helen & Libby in particular as they were great in getting my house sold and completed . They went above and beyond to keep things moving chasing all the time to get the completion date . Thank you Helen & Libby you were stars all the way through.”

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“I got totally fooled into putting money into this scam company. At first, everything was fine, but whenever I tried to withdraw my earnings, they completely wiped out my balance. That really saddened me. Thankfully, I was able to recover my lost $83,500 with the help of lilo grace 75 @ gmail * C0M, and they helped me recover all my cash. you can also reach them on WhatsApp ‪+1=615=414=15=62.”

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This is fake review obviously!

“We were told about the quality of service at keystones and approached them to sell our parents house after they had both sadly passed. The process of going through probate was daunting for us. However once we met Libby Ryan we were immediately put at ease and knew we were in great hands. I cant believe the professionalism and the knowledge this young lady has, she put us at ease from the outset, and is a credit to the company. The whole team at Keystones have been nothing but excellent in all they do. The speed at which they sold the house and gaining the highest possible price was just amazing. We can highly recommend Keystones. Mick and Susan Nott”

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“Have used keystones multiple times in the past very professional and efficient.”

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“Keystones property has been great throughout the years. Katie has been very helpful, resourceful, always strived her best to resolve any matters effectively and efficiently. She has been great as well Keystones 😊”

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“It’s been an absolute pleasure working with Keystone property in the past two years! Scott and his team have been very proactive also very customer centric. You truly can leave things in their hands knowing it will be sorted. Also special shoutout to Katie whom I work with even more closely! Thank you Team!”

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“I’ve been renting with Keystones for two years now, and I couldn’t be happier with the experience. They have always been responsible, professional, and genuinely caring towards us as tenants. Any issues that came up were addressed promptly, and they always go the extra mile to ensure that we are comfortable in our home. It’s rare to find a rental company that is both attentive and supportive, and I’m grateful for their continued dedication. Highly recommend them to anyone looking for a great renting experience”

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“Keystones have managed the rental of our property for over 7 years. Scott Jay the owner guided us through the initial steps and personally vetted our first tenants which put our mind at ease. We have been dealing with Katie Fitzpatrick (Property Manager), for the last few years who has always been very responsive, helpful and will go out of her way to resolve any issues that arise.”

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“Very helpful, professional and polite. Know very well what are doing and make the things clear and very well explained.”

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“Keystones have managed our properties for a few years, Katie Fitzpatrick (lettings Manager), goes above and beyond, nothing seems to phase her, she does a great job”

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Keystones Property is rated 4.9 based on 437 reviews