Keystones Property Reviews

Name: Keystones Property
Address: 13 Clockhouse Lane, Romford, Essex
Rating: 4.92

4.9 Rating 423 Reviews

98 %

of reviewers recommend Keystones Property

Company Reviews

Metrics

Info

4.9

Based on 423 reviews

Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Keystones Property:

Keystones Property – “Our Service Is Key” - Keystones Property is a privately owned, family run, independent estate agency offering a wide range of expertise in residential sales, lettings and management. The company ethos is based around a high level service bringing a quality customer experience to our clients. Based in Collier Row, RM5 we operate mainly in the Essex Areas to the East London Borders.

Keystones Property – “Our Service Is Key”

Keystones Property is a privately owned, family run, independent estate agency offering a wide range of expertise in residential sales, lettings and management. The company ethos is based around a high level service bringing a quality customer experience to our clients. Based in Collier Row, RM5 we operate mainly in the Essex Areas to the East London Borders.

We offer:-

• Free valuations - sales and lettings properties
• 24hr management line (only managed properties)
• Accompanied viewing - up until 9pm
• Rightmove, local and online advertising
• High level customer service

Experience Keystones and experience a company who will go the extra mile for the client. We also pride ourselves with over 30 years sales and lettings experience, plus an extensive knowledge of our local surroundings.

Visit Website

Phone:

01708909100

Email:

scott@key-stones.co.uk

Location:

13 Clockhouse Lane,
Romford
Essex
RM5 3PH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From start to finish, Keystones offered a top-quality service when selling our apartment in Harold Wood. Every member of the team is extremely knowledgeable and offers a superb level of customer service, always available to answer questions and provide advice on the process. Our sale was made more complex due to the buyer being based outside of the UK, but the team at Keystones helped us seamlessly navigate the process and move us from listing to completion without any large delays. We interacted with several members of the team throughout the sale and were extremely impressed by their professionalism and customer first attitude. A special thanks to: - The owner of the company Scott and manager Chris who we first interacted with when listing the property. It was out first time selling a property, but they made us feel at ease by explaining the process in detail and setting our expectations. Both were always available and on hand in case they needed to step in to answer questions or expedite anything - The sales agent Sam coordinated the viewings of our property with potential buyers. He consistently ensured we were made aware well in advance of the timings of viewings and provided excellent, detailed feedback after people viewed the property. The high-quality video of the apartment that Jay, Sam and the rest of the sales team created helped us in getting many people interested in the property and was what attracted our buyer to view - Finally, Gemma in Sales Progression diligently moved us from STC to completion without any issues. The process was very well managed throughout, despite some complexities and this was largely down to Gemma's brilliant communication and organisation skills. I would 100% recommend Keystones for anyone looking to sell their property in the Havering areas. We have dealt with several other agents in the area when viewing other properties for purchase and Keystones customer-centric approach really made them stand out from the competition”

Helpful Report

“Keystones property has been great throughout the years. Katie has been very helpful, resourceful, always strived her best to resolve any matters effectively and efficiently. She has been great as well Keystones 😊”

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“It’s been an absolute pleasure working with Keystone property in the past two years! Scott and his team have been very proactive also very customer centric. You truly can leave things in their hands knowing it will be sorted. Also special shoutout to Katie whom I work with even more closely! Thank you Team!”

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“I’ve been renting with Keystones for two years now, and I couldn’t be happier with the experience. They have always been responsible, professional, and genuinely caring towards us as tenants. Any issues that came up were addressed promptly, and they always go the extra mile to ensure that we are comfortable in our home. It’s rare to find a rental company that is both attentive and supportive, and I’m grateful for their continued dedication. Highly recommend them to anyone looking for a great renting experience”

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“Keystones have managed the rental of our property for over 7 years. Scott Jay the owner guided us through the initial steps and personally vetted our first tenants which put our mind at ease. We have been dealing with Katie Fitzpatrick (Property Manager), for the last few years who has always been very responsive, helpful and will go out of her way to resolve any issues that arise.”

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“Very helpful, professional and polite. Know very well what are doing and make the things clear and very well explained.”

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“Keystones have managed our properties for a few years, Katie Fitzpatrick (lettings Manager), goes above and beyond, nothing seems to phase her, she does a great job”

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“They have been very helpful in helping me chose a place and move in. Both Libby and Katie have been excellent!”

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“I would highly recommend using Keystones. They are professional, reliable and friendly. Katie is an amazing property manager! Thank you for everything.”

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“Excellent and professional service and a real sense of customer care.”

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“Keystones was really easy to work with most especially Katie. She was absolutely incredible.she treated me like I was a family member.”

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“I must say that Keystones Estate Agents are a must for managing your property especially if you’re at a distance away from watching over it . Katie Fitzpatrick the property manager always excels herself and attends to any queries or issues you maybe concerned about whether it’s the general running of the property or legislation issues that need to be complied to swiftly. Scott Jay the proprietor and his team always do their best to serve their clients and constantly keep high standards of management.”

Helpful Report

“Everyone at Keystones were amazing especially Chris. From the minute he valued the property we knew we wanted Keystones to sell our family home of 55 years. They are professional and not pushy at all. Well done Keystones and thank you especially during a very sad time for us.”

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“The best agency, at the highest level. The staff is friendly and they always helped us with any question!! I recommend with the greatest confidence”

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“I have been a tenant with Keystones since October 2013. I have had such an awesome experience with Keystones as my landlord's agent. I wanna say thanks to Katie especially as she has been such a super star. Being such a long term tenant has meant I have had a few managers but my favourite to date has been Katie. She is attentive and compassionate. She listens and acts accordingly with sensitivity yet being professional. She does not take long to respond and always looks to see how she can resolve any issues I present. So thanks so much Keystones and especially Katie.”

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“The team are very friendly and helpful.”

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“Sam Pond was amazing and helpful! Super quick to respond and super friendly!”

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“Keystones have been absolutely amazing to deal with. From viewing the property to having the offer accepted was a very smooth process. Sam helped us with getting our offer accepted very quick without have to chase or any hassle. We had some issues with the solicitors but Scott from Keystones was quick in stepping in and supporting us throughout till completion, which was very helpful. Overall satisfied with the service and would highly recommend.”

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“Excellent agency to deal with! I am about to complete on a property sold through Keystones. It has been a painful and long process. However, Sam, Scott, Gemma, Troy and other members of staff all joined in to help us get our flat. Their work has been brilliant all along and communication has been outstanding. I highly recommend them and will use them in future will I ever decide to sell :)”

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“Thank you for everything what you doing for our sale for the professional attitude! You are all great! I will gladly recommended you to our friends!”

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“Libby at keystones was amazing with me and my partner nothing was to much trouble best service we received out of all of the estate agents we had been with would highly recommend”

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Keystones Property is rated 4.9 based on 423 reviews