Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,341 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick no fuss communication and decision very pleased”

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Posted 5 years ago

“Fabulous customer service arranging an exchange for a faulty good.”

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Posted 5 years ago

“Kettler changed our goods, admitting that the quality fell far short of the guarantee, with a no fuss and very efficient service. You were also very quick to change a replacement chair which was faulty. Our only complaint is that the choice of replacement furniture was extremely limited.”

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Posted 5 years ago

“Had a problem with 3 chairs and the powder coating coming away. Easily contacted and replaced with no problem, although disappointed it had happened after 3 years. I have 5 other chairs, hoping the same thing doesnt happen.”

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Posted 5 years ago

“Fantastic replacement service- however one of the the replacement items arrived damaged- not subtly, quite obviously. Maybe a QC check on replacement furniture should be made before dispatching. Can’t fault it otherwise.”

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Posted 5 years ago

“Great customer service and dealt quickly and effectively with a fault with my garden set.”

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Posted 5 years ago

“I had previously bought a Kettler Round 90 x 90 Table and was very impressed by the quality. Therefore when looking for some Mesh Garden Furniture to replace a set that had not stood the test of time I decided to buy a Kettler Table and 4 Chairs. The furniture arrived really well packed in a timely manner. Unfortunately the Table had a Chip on the edge that went right down to the metal. Because of the problems experienced with my original Mesh furniture I wasn’t prepared to accept the damaged product. Following my contacting the seller a representative from Kettler contacted me to sort out the problem. In view of my mobility problems she arranged for an Engineer from Kettler to deliver a replacement Table and swap it for the damaged one. As it was only the top of the Table that was damaged I suggested that he only needed to remove the Table Top and swap it for the new perfect one. I was really impressed with the understanding response to my complaint and the manner in which Kettler dealt with the issue. I would definitely recommend Kettler.”

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Posted 5 years ago

“Kettler responded to my warranty claim very quickly and provided a replacement table a few days later. I was delighted with this level of service and attention.”

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Posted 5 years ago

“Excellent after sales service arranging the replacement quickly and efficiently.”

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Posted 5 years ago

“I recently made a warranty claim on outdoor furniture which was 2 years old. The claim was dealt with in a very prompt and professional manner with excellent customer service. I would have no doubt in purchasing from Kettler again due to the excellent way my claim was dealt with when, unfortunately, things went wrong with the purchase.”

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Posted 5 years ago

“Absolutely excellent service from start to finish very efficient and superfast delivery”

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Posted 5 years ago

“Excellent and rapid response to query on Kettler chairs. Delivered when promised and follow up communication couldn't be better.”

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Posted 5 years ago

“Kettler dealt with my warranty claim without any fuss and extremely efficiently. The customer service representative (Tammy) was really friendly, helpful and responsive. I can’t speak highly enough of the service provided by Kettler. Very happy.”

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Posted 5 years ago

“We ordered the Palma Corner set which arrived with a bent leg, after contacting Customer services a replacement was sent 2 weeks later which I asked to be checked prior delivery, only to find this 2nd replacement was also damaged. It had not been checked as promised by Customer Services.. It took another 2 weeks to arrange a 3rd replacement which was checked prior despatch and arrived in perfect condition. I accept that damage can occur in transit but I don't think its much to ask that at the 2nd attempt they would check before despatch but no Customer Services could not be bothered. The person I emailed had no sense of urgency at all to put things right, I only live 2 hours from the Kettler site but it took a further 2 weeks before a 3rd delivery was made. The Customer Service was dreadful, they show no interest in going that little extra step to sort things out, " were not in your area for 2 weeks so you'll have to wait if your not happy speak to where you bought it from for a refund" was the response from the Lady in Customer Services.. The furniture may be of good quality but Kettler are very poor and if I were you I would not touch them with a Barge Pole. Thou I would like to note that Wayne who came direct from Kettler with the 3rd delivery was exceptional, very friendly and understanding unlike any of his colleagues that I had the miss fortune to deal with. We are all sorted now but I wish I'd never heard of Kettler. .”

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Posted 5 years ago

“Kettler replaced the cover for our Palma outdoor setting which was letting in water. It was replaced quickly and with a new better quality one which now keeps our outdoor setting dry. We can’t thank Kettler enough for their excellent customer service and Zak in particular.”

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Posted 5 years ago

“nice Product”

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Posted 5 years ago

“Disappointed at how the furniture rusted so quickly. More than happy with the response to replace the garden table and chairs.”

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Posted 5 years ago

“Quick responses to emails and replacement furniture received.”

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Posted 5 years ago

“Prompt response to claim, very helpful person sorting out the issue (Tammy). Then resolved delivery issue with courier.”

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Posted 5 years ago

“No quibble replacement under guarantee. Great staff to deal with”

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Posted 5 years ago

Kettler is rated 4.4 based on 2,341 reviews