Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,341 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was fulfilled and dispatched in 24 hrs could not ask for better”

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Posted 2 years ago

This is great to hear, Bernard. Thank you for leaving us a review

Posted 2 years ago

“Great customer service when i spoke to them after ordering the wrong cover for my table. Very helpful and advised how to return the wrong item and sent me the link of the correct item. Great quality products and their customer service is aligned thank you.”

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Posted 2 years ago

We are so pleased that together with yourself, we have been able to get you the correct table. We hope that you enjoy many years of use from your table.

Posted 2 years ago

“bought Kettler 22 years ago - took it to The States, New England. Outside in all weathersfor ten years, it is now 22 years old. Bought same set for Uk 18 years ago and bench, plus small table and two chairs. Out in all weathers and still as good as new which is why we bought Kettler lounge set. Highly recommend!”

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Posted 2 years ago

Thank you for your great review, Sarah. It's lovely to hear that you have been enjoying your purchases for so many years, and we hope that you do so for many years to come.

Posted 2 years ago

“Great quality good service”

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Posted 2 years ago

Thank you for your review, Anne Marie. We are so pleased that you have been satisfied with both our products and services.

Posted 2 years ago

“The Elba table for 6 and chairs are lovely & hopefully will give us good service for many years to come. We did have to send a chair back as when we unpacked them initislly there was a manufacturing defect. A replacement chair has been delivered today. I have used the recommended Kettler grey finish on all woodwork to help maximise the life and will treat it every 6 months as recommended.”

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Posted 2 years ago

We think it was a great choice to choose the Elba range, Paul. We all at head office love its sleek contemporary design. We hope that you enjoy many years of use from this and thank you for taking the time to leave a review.

Posted 2 years ago

“Super items and super service. Very pleased with both.”

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Posted 2 years ago

This is really great to hear, Rachelle. Thank you for taking the time to leave us such a lovely review.

Posted 2 years ago

“We were so pleased with the Elba Grande Corner Sofa that we bought the six-seater dining table to match. The quality is excellent. A week later on visiting friends we found that they’d also just bought Kettler rattan furniture and we have to agree with them that Kettler is just about the best on the market. We look forward to using it for years to come.”

Kettler 5 star review on 10th August 2022

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Posted 2 years ago

WOW! What a gorgeous set-up you have here! The elba compliments your outdoor space wonderfully and we too hope that you enjoy using the set for many years to come!

Posted 2 years ago

“I have had the Siena range of furniture for 27 years and have been most impressed with it. I have just bought some replacement feet caps and they fitted perfectly. Will be buying more of this furniture soon once I have re landscaped my garden.”

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Posted 2 years ago

Thank you for your lovely review, Janice! We are so pleased to hear that you plan to be a returning customer.

Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Well I’m still awaiting delivery of my order despite TNT saying it would be delivered 2 days ago!”

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Posted 2 years ago

“I purchased some covers for my garden furniture, not Kettler. I couldn’t find the sizes for the covers as they were named to fit the various Kettler furniture. I called their customer service line & they couldn’t have been more helpful. Very impressed & happy to recommend.”

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Posted 2 years ago

“Kettler furniture was brilliant. Unfortunately full range not available directly - going through agents is painful and stock dependant”

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Posted 2 years ago

Thank you for your review, Chris. We are starting to retail smaller items directly but thank you for your feedback.

Posted 2 years ago

“My table I had with you is marked . Can’t put a cup on it without a ring being left !!! It’s awful payed a lot of money for furniture which I thought would last wen I complained they sent new slats but tbh have no looks on it now”

Helpful Report

Posted 2 years ago

Thank you for your review, Janet and we are sorry to see this issue. Your details have been passed onto management who would like to make contact with you to address these reports and offer a resolution for you.

Posted 2 years ago

“I ordered a cover for my brand new Kettler Palma Fire Pit table on 22 July in good faith. Apparently TNT couldn’t find my address (no other delivery drivers have an issue and there’s only 6 houses in our postcode). I chased Kettler on the 27th they said they would dispatch it via the Royal Mail and that it would arrive Tuesday 2nd August. Today is the 3rd August and it’s not here still !!! My thoughts, the Kettler furniture is good but the customer service and their delivery side are awful. If you can get what you want from Somewhere else I would advise you to do that.”

Helpful Report

Posted 2 years ago

Thank you for your review and feedback Janice. I was sorry to hear there were issues with your delivery. I understand the replacement has now been delivered, if you need help with anything else, please feel free to contact us on 01527 591901 and we will be happy to assist you.

Posted 2 years ago

“The spare parts I needed, feet for my garden tables and chairs, were easily identified from the web site and rapidly despatched to me postage free. Excellent customer service”

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Posted 2 years ago

Thank you very much for your kind review Ian. We are delighted to hear you received excellent service. We hope you continue to enjoy using your Kettler furniture this summer!

Posted 2 years ago

“Great product great service”

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Posted 2 years ago

Thank you very much for your kind review! We are so pleased to hear you received great service!

Posted 2 years ago

“Very quick service, paint arrived in jiffy bag”

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Posted 2 years ago

Thank you for your kind review Clive!

Posted 2 years ago

“It didn’t arrive”

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Posted 2 years ago

Thank you for your feedback Katie. We are sorry to hear you have not yet received your order. One of the team will be in touch to resolve this with you shortly.

Posted 2 years ago

“We bought the Henley bistro table and two round back chairs. They are beautiful. Comfortable. Great quality. Very strong. Had them for a few years and then developed some rust marks. Contacted customer services who replied right away and immediately replaced the table and both chairs. Excellent customer service. Couldn’t have been more helpful. Totally recommend. Thank you Kettler.”

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Posted 2 years ago

Thank you so much for your kind review Lucille! We are so pleased that we were able to resolve your concerns, it is always great to hear when our customers have received excellent customer service. We hope you continue to enjoy using your Kettler furniture for many years to come!

Posted 2 years ago

“Excellent quality & perfect fit. Definitely Worth the slightly higher price than competitors”

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Posted 2 years ago

Thank you so much for your kind review Angela! We hope you enjoy using your Kettler furniture this summer!

Posted 2 years ago

Kettler is rated 4.4 based on 2,341 reviews