Kettler Reviews

Name: Kettler
Rating: 4.41

4.4 Rating 2,371 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,371 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient ordering system. The free postage was a real bonus. Thank you.”

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Posted 2 years ago

Thank you for your review, Donna. We are pleased that you are happy with the spares ordering process!

Posted 2 years ago

“Good quality chair covers”

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Posted 2 years ago

Thank you for your review of the chair covers, Richard. We are pleased to hear that you are happy with your purchase

Posted 2 years ago

“An excellent company high quality garden furniture and efficient helpful customer services I would highly recommend”

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Posted 2 years ago

Thank you for your kind review. We are so pleased that you have been happy with our service.

Posted 2 years ago

“Great to be able to buy spare parts.”

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Posted 2 years ago

Thank you for your review. We are always happy to help where we can!

Posted 2 years ago

“Good quality products and quick delivery. I only received one chair cover for my new Fiji garden set. There was no quibbling when I requested the cover. Service team very polite & professional.”

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Posted 2 years ago

Thank you for your review, Helen. We are only too pleased to help!

Posted 2 years ago

“Excellent garden furniture, really comfortable. Would recommend.”

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Posted 2 years ago

Great to hear, Alan. Thank you for your review

Posted 2 years ago

“We bought some Kettler garden dining chairs about 20 years ago and they have been in the wind and rain ever since and have survived extremely well. We recently moved house and decided to buy a matching sofa which we are confident will survive equally well. We are really pleased with the Kettler products we have already bought and the quality of build and materials is superb and I don’t think I could find better.”

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Posted 2 years ago

Thank you for your recent review, Tudor. Great to hear that you are a returning Kettler customer and we are so pleased that you have enjoyed so many years of use from your set.

Posted 2 years ago

“My delivery didn’t arrive on the day it was supposed to . I called kettler and they were extremely helpful. Delivery arrived the following day and Kettler called me to check delivery arrived and I was happy with the goods ordered 👏👏👏”

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Posted 2 years ago

We are sorry to hear that your delivery did not go as planned however, pleased to hear that it has all been resolved.

Posted 2 years ago

“I found the company to be very friendly and efficient”

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Posted 2 years ago

Thank you for your kind review, Adam. We are always pleased to help

Posted 2 years ago

“Excellent delivery service and lead time inside advertised time span.”

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Posted 2 years ago

Thank you for your review, Simon. We are pleased that you have been happy with the service.

Posted 2 years ago

“I was sent the wrong item however the lady i dealt with at Kettler was very apologetic & arranged the quickest delivery she could re picking up the item for return & the replacement. On the whole i was very happy with the product i ordered.”

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Posted 2 years ago

Great to hear that you are happy with your purchase, Georgina. We are sorry to hear that the delivery didn't go as planned initially but we are pleased that it was all resolved by the team!

Posted 2 years ago

“Expensive should be cheaper”

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Posted 2 years ago

We are sorry to hear that you are not too pleased with the pricing, Charles but thank you for leaving us a great score on your review.

Posted 2 years ago

“My order was fulfilled and dispatched in 24 hrs could not ask for better”

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Posted 2 years ago

This is great to hear, Bernard. Thank you for leaving us a review

Posted 2 years ago

“Great customer service when i spoke to them after ordering the wrong cover for my table. Very helpful and advised how to return the wrong item and sent me the link of the correct item. Great quality products and their customer service is aligned thank you.”

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Posted 2 years ago

We are so pleased that together with yourself, we have been able to get you the correct table. We hope that you enjoy many years of use from your table.

Posted 2 years ago

“bought Kettler 22 years ago - took it to The States, New England. Outside in all weathersfor ten years, it is now 22 years old. Bought same set for Uk 18 years ago and bench, plus small table and two chairs. Out in all weathers and still as good as new which is why we bought Kettler lounge set. Highly recommend!”

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Posted 2 years ago

Thank you for your great review, Sarah. It's lovely to hear that you have been enjoying your purchases for so many years, and we hope that you do so for many years to come.

Posted 2 years ago

“Great quality good service”

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Posted 2 years ago

Thank you for your review, Anne Marie. We are so pleased that you have been satisfied with both our products and services.

Posted 2 years ago

“The Elba table for 6 and chairs are lovely & hopefully will give us good service for many years to come. We did have to send a chair back as when we unpacked them initislly there was a manufacturing defect. A replacement chair has been delivered today. I have used the recommended Kettler grey finish on all woodwork to help maximise the life and will treat it every 6 months as recommended.”

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Posted 2 years ago

We think it was a great choice to choose the Elba range, Paul. We all at head office love its sleek contemporary design. We hope that you enjoy many years of use from this and thank you for taking the time to leave a review.

Posted 2 years ago

“Super items and super service. Very pleased with both.”

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Posted 2 years ago

This is really great to hear, Rachelle. Thank you for taking the time to leave us such a lovely review.

Posted 2 years ago

“We were so pleased with the Elba Grande Corner Sofa that we bought the six-seater dining table to match. The quality is excellent. A week later on visiting friends we found that they’d also just bought Kettler rattan furniture and we have to agree with them that Kettler is just about the best on the market. We look forward to using it for years to come.”

Kettler 5 star review on 10th August 2022

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Posted 2 years ago

WOW! What a gorgeous set-up you have here! The elba compliments your outdoor space wonderfully and we too hope that you enjoy using the set for many years to come!

Posted 2 years ago

“I have had the Siena range of furniture for 27 years and have been most impressed with it. I have just bought some replacement feet caps and they fitted perfectly. Will be buying more of this furniture soon once I have re landscaped my garden.”

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Posted 2 years ago

Thank you for your lovely review, Janice! We are so pleased to hear that you plan to be a returning customer.

Posted 2 years ago

Kettler is rated 4.4 based on 2,371 reviews