Kettler Reviews

Name: Kettler
Rating: 4.41

4.4 Rating 2,374 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,374 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

Write Your review

Tell us how Kettler made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Kettler garden furniture does not last very long. The umbrellas we had fell apart within a year and the chairs we purchased have all rusted within 5years or less. The table is holding up a little better.”

Helpful Report

Posted 5 years ago

“Our claims were dealt with efficiently and with no hassle/delay/prevarication. New items were delivered promptly and we bought some more - so everybody should be happy - and I would like to mention that we had one biggish problem with rust and one small one and this is out of about 20 items of furniture that we have .... very very good service”

Helpful Report

Posted 5 years ago

“Customer service is exceptional couldn't ask for my claim to be dealt with better. Many thanks”

Helpful Report

Posted 5 years ago

“The response to my claim was very fast and the warranty team were very helpfull and the replacement of the furniture was carried out and deliverd very efficiently. I would recommend The Kettler company very highly”

Helpful Report

Posted 5 years ago

“Very good quick service,very impressed thanks.”

Helpful Report

Posted 5 years ago

“Friendly response to claim, quick resolution”

Helpful Report

Posted 5 years ago

“The speed of the response and their customer service was excellent.”

Helpful Report

Posted 5 years ago

“It was easy to report the problem with my furniture, and Kettler acted quickly to provide a replacement.”

Helpful Report

Posted 5 years ago

“Quick simple claims process”

Helpful Report

Posted 5 years ago

“This excellent company recently completed a warranty claim for me. Every step of the process was clear, straightforward and carried out quickly and efficiently. Their customer service is to be commended for their polite, and professional manner in dealing with the claim. I cannot praise them highly enough. I love their garden furniture and would not hesitate to recommend.”

Helpful Report

Posted 5 years ago

“My warranty claim was dealt with quickly and efficiently. Excellent customer service.”

Helpful Report

Posted 5 years ago

“Very quick no fuss communication and decision very pleased”

Helpful Report

Posted 5 years ago

“Fabulous customer service arranging an exchange for a faulty good.”

Helpful Report

Posted 5 years ago

“Kettler changed our goods, admitting that the quality fell far short of the guarantee, with a no fuss and very efficient service. You were also very quick to change a replacement chair which was faulty. Our only complaint is that the choice of replacement furniture was extremely limited.”

Helpful Report

Posted 5 years ago

“Had a problem with 3 chairs and the powder coating coming away. Easily contacted and replaced with no problem, although disappointed it had happened after 3 years. I have 5 other chairs, hoping the same thing doesnt happen.”

Helpful Report

Posted 5 years ago

“Fantastic replacement service- however one of the the replacement items arrived damaged- not subtly, quite obviously. Maybe a QC check on replacement furniture should be made before dispatching. Can’t fault it otherwise.”

Helpful Report

Posted 5 years ago

“Great customer service and dealt quickly and effectively with a fault with my garden set.”

Helpful Report

Posted 5 years ago

“I had previously bought a Kettler Round 90 x 90 Table and was very impressed by the quality. Therefore when looking for some Mesh Garden Furniture to replace a set that had not stood the test of time I decided to buy a Kettler Table and 4 Chairs. The furniture arrived really well packed in a timely manner. Unfortunately the Table had a Chip on the edge that went right down to the metal. Because of the problems experienced with my original Mesh furniture I wasn’t prepared to accept the damaged product. Following my contacting the seller a representative from Kettler contacted me to sort out the problem. In view of my mobility problems she arranged for an Engineer from Kettler to deliver a replacement Table and swap it for the damaged one. As it was only the top of the Table that was damaged I suggested that he only needed to remove the Table Top and swap it for the new perfect one. I was really impressed with the understanding response to my complaint and the manner in which Kettler dealt with the issue. I would definitely recommend Kettler.”

Helpful Report

Posted 5 years ago

“Kettler responded to my warranty claim very quickly and provided a replacement table a few days later. I was delighted with this level of service and attention.”

Helpful Report

Posted 5 years ago

“Excellent after sales service arranging the replacement quickly and efficiently.”

Helpful Report

Posted 5 years ago

Kettler is rated 4.4 based on 2,374 reviews