Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,341 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Replacement table is perfect . Surprised that you replaced the whole table for minor faults in the original . Thought that you might just fob me off with some touch up paint but very impressed that you replaced the whole table”

Helpful Report

Posted 5 years ago

“Your customer service man Zak was outstandingly good. He was polite, efficient and carried out the replacement with minimum fuss and maximum speed. I wrote him an email saying all this and hope he passed it to his line manager.”

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Posted 5 years ago

“Swift delivery/collection”

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Posted 5 years ago

“Very prompt response in replacing our twin seat & table under the warranty claim. Excellent delivery crew and all on time as promised. We would buy Kettler products again.”

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Posted 5 years ago

“Purchased Patio set in 2006, still looking good with no rust. Purchased same set for my parents in 2008, still good and no rust. Purchased a 2 seater chair in 2012, within 2 years it had corroded, it was quickly replaced under warranty. Replacement then went rusty and paintwork turned silver, it was replaced in July 2017. Called Kettler yesterday, as the 3rd replacement has rust appearing on it. Am told there has been a problem with the coating. Am also told they will not replace again. Sadly, I doubt that I will be buying from Kettler again”

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Posted 5 years ago

“Resolving an issue quickly, professionally and to my satisfaction means that despite the initial issue, I would still recommend Kettler to my friends and family”

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Posted 5 years ago

“Very disappointed that the chairs and table corroded but have to say the service responce from the Kettler service team was first class.”

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Posted 5 years ago

“Very quick response and absolutely no delay in getting the claim settled. Courteous communications and excellent customer service all round. No complaint whatsoever.”

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Posted 5 years ago

“You supplied fault goods without checking before sending out.”

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Posted 5 years ago

“We purchased a kettler patio set a few years ago and have been very pleased with it. Unfortunately the paint finish started to flake and the metal mesh started to rust, however it was still (just) within the warranty period. We made a warranty claim to Kettlers and they couldn’t have been more helpful and have replaced the faulty items at no charge. Our thanks to Vicky who handled the arrangements and we thoroughly recommend Kettlers for their products and service.”

Helpful Report

Posted 5 years ago

“Thanks for your prompt action providing a replacement chair.”

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Posted 5 years ago

“Service problem with Kettler garden table dealt with promptly and with no fuss.”

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Posted 5 years ago

“Complaint dealt with, polite and sensible conversation. Replacements sent with min delay arrived within 10 days as promised. Obviously rather a problem had not occurred in the first place and hopefully all will be ok from now on.”

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Posted 5 years ago

“Great company and never quibbles over quality”

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Posted 5 years ago

“Products are excellent in all aspects. Very professional after care.”

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Posted 5 years ago

“Faulty item delivered but once Kettler were made aware, the item was replaced quickly and without hesitation.”

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Posted 5 years ago

“Immediate response to our warranty claim. Very helpful member of staff we spoke to on the phone. We had our new furniture within the week of making the claim. Thank you for making it so easy for us. K & J Sidebotham”

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Posted 5 years ago

“Excellent customer service! Can’t wait for the sun to shine to use my new furniture.”

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Posted 5 years ago

“We made a warranty claim on one of four garden chairs a year ago. It was replaced quickly with no quibble. A year later another chair showed signs of rust coming through. I was concerned that the other two may follow the same path (may have been a faulty batch) and so the three were replaced. This was offered (I did not have to ask). The five year warranty is true to it's word. The new chairs were delivered and the faulty ones collected. I expressed concerns about the faulty ones being thrown away and was told they are refurbished and recycled - great news.”

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Posted 5 years ago

“The item was replaced”

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Posted 5 years ago

Kettler is rated 4.4 based on 2,341 reviews