Kettler Reviews

Name: Kettler
Rating: 4.41

4.4 Rating 2,371 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,371 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a Keter Panasol deluxe 8 months ago and opted for this model as it came with a 3 year warranty, my product is damaged and the company want me to pay for the replacement parts that are damaged. The after service is awful do not purchase from this company.”

Helpful Report

Posted 11 months ago

Thank you for sharing your feedback regarding your experience with our Kettler Panasol Deluxe and our after-sales service. We're sorry to hear about the inconvenience you've encountered. We understand your frustration, and we want to ensure that your concerns are addressed promptly and fairly. As you mentioned, our warranty covers manufacturing faults, and customers should not be charged for replacement parts in such cases. However, if the damage is due to accidental damage or storm damage, it may not be covered under the warranty, and replacement parts may be chargeable. To assist you further, we kindly ask that you reach out to us again to confirm how the part has become damaged. This will allow us to assess the situation accurately and determine the appropriate course of action. Our goal is to provide you with the best possible solution and ensure your satisfaction with our product and service. Please don't hesitate to contact us directly so we can work together to resolve this matter to your satisfaction. Your feedback is important to us, and we value the opportunity to address your concerns and improve our services.

Posted 11 months ago

“Resolved my issue with a defect on a cover very quickly Fantastic customer service !!”

Helpful Report

Posted 11 months ago

Thank you so much for your kind words and the fantastic 5-star rating! We really appreciate you taking the time to share your feedback with us. We are delighted to hear that we were able to resolve your issue with a defect on the cover quickly.

Posted 11 months ago

“Very good quality excellent product and good service, will purchase from your company in the future.”

Helpful Report

Posted 11 months ago

Dear Ronald, Thank you so much for giving Kettler a 5-star rating! We truly appreciate your positive feedback and support. It's great to hear that you found our products to be of very good quality and excellent. We also take pride in providing good service to our customers, so your kind words mean a lot to us. We look forward to serving you again in the future and assisting you with any future purchases. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you once again for choosing Kettler!

Posted 11 months ago

“Provides the products and quality we want”

Helpful Report

Posted 11 months ago

Dear Michael, Thank you so much for your amazing 5-star rating of Kettler! We truly appreciate your support and are thrilled to hear that we have provided the products and quality you were looking for. At Kettler, our main goal is to constantly exceed our customers' expectations, and it's comments like yours that make all our efforts worthwhile. We will continue working hard to deliver top-notch products and maintain the highest level of quality. Thanks once again for your fantastic review.

Posted 11 months ago

“Easy ordering process and very quick shipping/delivery.”

Helpful Report

Posted 11 months ago

Dear Claire, Thank you so much for your excellent 5-star rating of our Kettler product! We truly appreciate your support and are thrilled to hear that you had a great experience. Easy ordering process and very quick shipping/delivery are attributes we strive to maintain, so it fills us with joy to know that you found them satisfactory. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We value your satisfaction and hope to serve you again soon.

Posted 11 months ago

“The ping pong table is great, but it is very hard to assemble. I think it would be wise for kettler to provide assembly services.”

Helpful Report

Posted 11 months ago

Thank you so much for your generous 4-star rating, we really appreciate your continued support as a loyal customer. We are thrilled to hear that you find our ping pong table great. However, we apologise for the difficulty you experienced during the assembly process. Your feedback regarding the assembly services is highly valuable, and we will definitely consider implementing it in the future. Thank you once again for your review and for choosing Kettler. We look forward to serving you again in the future!

Posted 11 months ago

“Good products, efficient service”

Helpful Report

Posted 11 months ago

Dear Ann, Thank you so much for your fantastic 5-star rating of Kettler! We truly appreciate your support and are thrilled to hear that you had a positive experience with us. Good products and efficient service are our top priorities, and we’re delighted that we were able to meet your expectations. Your kind words mean a lot to us and serve as a motivation to keep delivering exceptional products and service to our valued customers like you. Once again, thank you for choosing Kettler. We look forward to serving you again in the future!

Posted 11 months ago

“Very good service”

Helpful Report

Posted 11 months ago

Dear Martin, Thank you so much for giving Kettler a five-star rating! We truly appreciate your support and feedback. At Kettler, we strive to provide our customers with the best possible service, and we are thrilled to hear that you had a great experience with us. Your satisfaction means the world to us, and we hope to have the opportunity to serve you again soon. Once again, thank you for your kind words and for choosing Kettler.

Posted 11 months ago

“Disappointing quality I have to keep replacing the covers as they perish quickly”

Helpful Report

Posted 11 months ago

Dear Jan, Thank you so much for taking the time to share your feedback on your experience with Kettler. We truly appreciate customers like yourself who provide us with valuable insights into our products. We sincerely apologise for the disappointing quality you encountered with our covers and the inconvenience caused by having to repeatedly replace them due to perishing quickly. This is certainly not the experience we strive to provide for our customers. We are committed to continuously improving our products and ensuring customer satisfaction. In order to better understand and address this issue, we kindly ask for your assistance. Could you please provide us with more details regarding your specific set of covers? This will enable us to investigate the matter further and work towards offering exceptional quality solutions. Once again, we apologise for any inconvenience caused, and we truly appreciate your feedback. We value your support and look forward to serving you better in the future.

Posted 11 months ago

“Great service”

Helpful Report

Posted 1 year ago

Dear Michael, Thank you so much for your outstanding 5-star rating of Kettler! We greatly appreciate your support and loyalty as a valued customer. We are thrilled to hear that you had a great experience with our service. Providing excellent service is of utmost importance to us, and we strive to ensure that every interaction is enjoyable and efficient. Once again, thank you for your kind feedback. We are grateful to have you as a loyal customer, and we look forward to serving you with the same level of care and dedication in the future.

Posted 11 months ago

“Nice furniture but having paid premium prices for specific covers these are appalling quality, poor fits and cords simply break off as soon as you try to tighten them. Within 3 days of covering furniture the covers have blown off, filled with water and left the furniture exposed! Zero point in putting the covers on and I now have soaking furniture and cushions!”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback regarding our Kettler covers, Martin. We're sorry to hear about the issues you've encountered with their quality and performance. We understand the frustration caused by covers not meeting expectations, especially after investing in premium-priced items. However, we would like to clarify that if the covers are not securely attached, it is possible for them to be blown off by strong winds. Ensuring proper attachment and positioning can significantly reduce the risk of this happening. Regarding the issues with the cords breaking off and poor fits, we apologise for any inconvenience caused. This is certainly not the experience we aim to provide with our products. We encourage you to report any specific issues like broken cords or poor fits to our customer service team so that we can address them promptly and explore replacements. It's important to note that while our covers are designed to offer protection against various elements, including wind and water, extreme weather conditions can sometimes pose challenges. We recommend taking extra precautions during inclement weather to secure the covers properly and prevent water from pooling. Your feedback is invaluable to us as we continuously strive to improve our products and services. We appreciate the opportunity to address your concerns and work towards a resolution that meets your satisfaction. Please don't hesitate to reach out to our customer service team for further assistance. We're here to help ensure that you can fully enjoy the benefits of your Kettler furniture and accessories.

Posted 11 months ago

“excellent company will not hesitate to order from them again n thank you for a good service”

Helpful Report

Posted 1 year ago

Dear Susan, Thank you so much for your fantastic 5-star rating of Kettler! We are thrilled to hear that you had such a positive experience with our company. Your kind words mean a lot to us. We are delighted that you found Kettler to be an excellent company and that you had a great service experience. It is our aim to provide top-notch service, and we are glad to hear that we met your expectations. Thank you once again for your support and for choosing Kettler. We cannot wait to serve you again in the future!

Posted 11 months ago

“Good service - arrived as you would expect and packaged well. Not had Kettler before so will know if they wear well after a year or so.”

Helpful Report

Posted 1 year ago

Dear Steven, Thank you so much for choosing Kettler and for taking the time to give us a 4-star rating. We are delighted to hear that you found our service to be good and that your order arrived as expected, with well-packaged items. Your trust in trying out Kettler for the first time means a lot to us. We are confident that our products will prove to be durable and long-lasting, but we understand that real-life usage is the ultimate test. Please feel free to reach out to us if you have any questions or concerns along the way. We appreciate your support and hope that your experience with Kettler continues to meet and exceed your expectations. Thank you once again for your feedback and for choosing us as your brand of choice.

Posted 11 months ago

“Product arrived but had no clue if it was going to or when because no confirmation email was sent to me.”

Helpful Report

Posted 1 year ago

Hi Victoria! Thank you so much for taking the time to share your feedback on Kettler! We are sorry to learn that you did not receive the confirmation email/text that we send out for our web orders being despatched, resulting in your order arriving without you being prepared for it. We hope that since receiving your product that you have enjoyed using it and should there be anything else that we can assist with then please do not hesitate to contact our team on 01527 588997

Posted 11 months ago

“Very good quality ,and good fit over the table .”

Helpful Report

Posted 1 year ago

Dear Susan, Thank you so much for your fantastic 5-star rating of Kettler! We truly appreciate your support and are thrilled to hear that our product met your expectations. We are glad that you found the quality to be very good and that it fit perfectly over your table. Your feedback means a lot to us and will surely motivate our team to continue delivering exceptional products. Thank you once again for choosing Kettler, and we look forward to serving you again in the future!

Posted 1 year ago

“I ordered outdoor furniture covers direct from their website. Excellent service, delivery and quality of the products.”

Helpful Report

Posted 1 year ago

Thank you so much for your outstanding 5-star rating of Kettler! We truly appreciate your support and kind words. We are delighted to hear that you ordered outdoor furniture covers from our website and had an excellent experience with our service, delivery, and the quality of our products. Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. Thank you once again for choosing Kettler, and we look forward to serving you again in the future!

Posted 1 year ago

“Speedy service, excellent product”

Helpful Report

Posted 1 year ago

Thank you so much for your phenomenal 5 star rating, we truly appreciate your support! We are thrilled to hear that you found our service to be speedy and our product to be excellent. At Kettler, we strive to deliver the best experience to our valued customers, and your kind words validate our efforts. Thank you for choosing us and we look forward to serving you again in the future!

Posted 1 year ago

“Excellent customer service”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star rating of Kettler! We truly appreciate your support and we're thrilled to know that you had a positive experience with us. Excellent customer service is one of our top priorities, and we are delighted to hear that it has met your expectations. We will continue to strive for excellence and provide you with the best service possible. Thank you again for choosing Kettler, and we look forward to serving you again in the future!

Posted 1 year ago

“Bargain price. Fantastic product.”

Helpful Report

Posted 1 year ago

Dear Samantha,Thank you so much for your wonderful 5-star rating of Kettler! We truly appreciate your feedback and are thrilled to hear that you had such a positive experience with our product. "Bargain price. Fantastic product." These words perfectly sum up the value and quality that we strive to provide to our customers. We take pride in offering top-notch products at affordable prices, and we're delighted that you found our Kettler to be not only a great deal but also a fantastic item. Once again, thank you for choosing Kettler and for taking the time to share your feedback. We sincerely hope to serve you again in the future!

Posted 1 year ago

“Have now dealt with Kettler on a few occasions over the last twelve months for purchases and replacement, they have been very helpful, customer focussed and have kept me informed throughout the course of my enquiries, very professional and would have no hesitation in recommending them.”

Helpful Report

Posted 1 year ago

Dear John, Thank you so much for taking the time to give us a 5-star rating! We greatly appreciate your loyalty to our brand and for choosing to do business with us on multiple occasions over the last year. We are thrilled to hear that our team at Kettler has been helpful, customer-focused, and professional throughout your purchases and replacement processes. Keeping our customers informed and satisfied is always our top priority, and it's wonderful to know that we have met your expectations. Thank you for your kind words and for recommending us to others. We value your continued support and look forward to serving you in the future.

Posted 1 year ago

Kettler is rated 4.4 based on 2,371 reviews