Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,324 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,324 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 14th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Table very good, staff excellent & delivery on time”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Kettler, A.M.! We are thrilled to hear that the table was very good, staff excellent and delivery on time. We thank you for your loyalty as we continue to strive for excellent service.

Posted 1 year ago

“The products are great, Customer services even better !”

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Posted 1 year ago

Thank you so much for the 5-star rating! We're thrilled to hear that you love our products and that our customer service is great too! We really appreciate your wonderful feedback and are so happy that you're enjoying your Kettler experience.

Posted 1 year ago

“We love the garden furniture and the covers are excellent quality. We still need 2 chair covers and they are always out of stock.”

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Posted 1 year ago

Thank you, Alison, for the amazing 5-star rating! We're thrilled that you love our garden furniture and find the covers to be of excellent quality. We apologise for the unavailability of the chair covers. Our team is looking into it and trying their best to make them available as soon as possible.

Posted 1 year ago

“Adding my review as there seems to be some confusion regarding the Palma Low Companion set cover. Item purchased to cover this set which also has a small coffee table. Reviews I read stated there was no cover for the table, but bought it anyway. Once used, realised that if you sit the table on top of the chairs, the cover fits beautifully. This cover DOES cover the table as well and the set as a whole, if you put it on the chairs. Thick great quality cover for the winter months ahead.”

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Posted 1 year ago

Thank you so much for your 5-star rating of Kettler! We are so glad to hear that you found a way to cover your furniture set and coffee table with the Palma Low Companion set cover. We appreciate your commitment to trying it out despite the reviews, and are pleased that it fit perfectly and provided great quality coverage for the winter months ahead.

Posted 1 year ago

“We've owned and loved the Kettler Palma sofa, chairs and table for a few years now and the covers depleted badly last Summer, which we fed back to Kettler and despite the warranty being expired they very kindly replaced them for us. Great customer service, which goes a long way these days.”

Helpful Report

Posted 1 year ago

Thank you so much for your kind words Lucy! We're delighted to hear that you had such a wonderful experience with Kettler and we truly appreciate you giving us a 5 star rating. We're so pleased that our customer service could go the extra mile and provide you with an excellent service even after the warranty period had expired. We're proud to hear that you've owned and loved the Kettler Palma sofa, chairs, and table for a few years now and that the covers were replaced. Your review helps us to continue offering top-notch customer service.

Posted 1 year ago

“Order process straightforward.”

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Posted 1 year ago

Thank you for taking the time to rate Kettler with a 4 star rating! We're glad to hear that the order process was straightforward. We appreciate your feedback and hope to continue to offer excellent service and products.

Posted 1 year ago

“Disappointed at not being able to supply replacement armrests for Henley armchairs, due to rust problem. Despite the fact that the Henley range is still manufactured and the armrests are replaceable. Only able and willing to supply a bottle of touch up paint”

Helpful Report

Posted 1 year ago

Thank you Tony for your 4 star rating of Kettler - we appreciate your feedback. We apologise for being unable to supply replacement armrests for the Henley armchair due to rusting, though we are still able to manufacture the range and the armrests are replaceable. We hope the touch up paint was of some use.

Posted 1 year ago

“Kettler provided excellent service when I had to return a foot stool , couldn’t have expected any better service . Their furniture is very good value for money and would highly recommend.”

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Posted 1 year ago

Thank you so much for your 5 star rating of Kettler! We're so glad to hear that the return process was both easy and efficient, and that you found our furniture to be an excellent value. Your positive review means so much to us - thank you!

Posted 1 year ago

“Good products. Speedy delivery. Excellent communication when ordering online.”

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Posted 1 year ago

Thank you, David, for the 5 star rating of Kettler! We appreciate your feedback! It's great to hear that you find our products to be good quality, that our shipping is speedy, and our communication when ordering online is excellent. We thank you for your support.

Posted 1 year ago

“I’ve had an outdoor Kettler table tennis for a good 15 years. The table is virtually as good as the day it was bought but I’ve got through 5 covers in that time - they all seem to be photo degradable and fall to bits by the third year (that hopeless woven green plastic stuff!). Finally I’ve found a decent cover - and it’s by Kettler. It’s twice the price of the cheapies but it’ll last 10 times as long. Delivered promptly and we’ll wrapped, the step up in quality was immediately obvious.”

Helpful Report

Posted 1 year ago

Thanks for the 5-star rating, Andrew! We're glad to hear that you've been able to finally find a decent cover for your table that will last for a longer time. We're happy that the quality was evident and that your order was delivered promptly. We hope you enjoy many more years of playing table tennis!

Posted 1 year ago

“High quality garden furniture which can withstand the elements and the rigours of outside living.”

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Posted 1 year ago

Thank you for your shining 5 star review Andrew! We are so pleased you are enjoying your Kettler garden furniture – our high quality pieces are designed to withstand the elements and the rigours of outside living.

Posted 1 year ago

“Excellent service 👍”

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Posted 1 year ago

Thanks, Cheryl, for your 5 star rating of Kettler! We're very pleased to hear that you were satisfied with the overall experience and appreciate your excellent feedback. Your support is very much appreciated! 🎉👍

Posted 1 year ago

“Excellent product.... Quality fittings. Easy to assemble.”

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Posted 1 year ago

Thank you Julian for your wonderful 5 star rating of Kettler! We're pleased to hear you were pleased with the quality fittings and that it was easy to assemble. It's always great to hear back from customers who are happy with our product.

Posted 1 year ago

“The Kettler customer service was good in terms of response both by email for an initial enquiry and by phone for a delivery problem. The problem appeared to lie with the delivery company and a two-day delivery took over a week and was a particular inconvenience.”

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Posted 1 year ago

Thank you for giving us 4 stars, Tony! We are glad you liked the customer service and that it was responsive both via email and by phone. We apologise that the delivery took over a week when it was expected to take two days and for the inconvenience it caused.

Posted 1 year ago

“Very happy with purchase. Our previous cover lasted 4 years and this one seems stronger and thicker material.”

Helpful Report

Posted 1 year ago

Thanks so much for your 5 star rating! We're delighted to hear that you are very happy with your purchase. It's great to know that our products are lasting such a long time and that this new cover seems to be made of a stronger and thicker material. Thanks again!

Posted 1 year ago

“Easy to deal with. Very effectively.”

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Posted 1 year ago

Thank you so much for your kind words and the 5 star rating. It is so rewarding to know that we were easy to deal with and that our services were effective. We really appreciate your feedback!

Posted 1 year ago

“The Ketler covers are well made from a quality material and are a very good fit”

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Posted 1 year ago

Thank you Margaret for your 5 star rating of Kettler! We're so glad that you like them - we take pride in ensuring that the Kettler covers are well made from a quality material and are a very good fit.

Posted 1 year ago

“Excellent service and fast delivery”

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Posted 1 year ago

Thank you so much for your 5 star rating and review, Diane! We are so pleased that you had such a positive experience with Kettler, especially with our excellent service and fast delivery.

Posted 1 year ago

“I have purchased the Palma low lounge set with the matching coffee table and covers. I can only recommend this product. Starting with the ease of order, fantastic and helpful delivery experience and the product itself. Very comfortable cushioning and durable (think kids and pets). The cover protects the items well and no need to adjust throughout the cold months, it actually stays in place. If you use your garden as your summer living room, I highly recommend to purchase.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Kettler, Reka! I'm glad to hear that you have enjoyed the experience from start to finish with us. I'm pleased that you have had a great experience with the Palma low lounge set and the matching coffee table and covers. It's fantastic to hear that the cushioning is comfortable and the covers are durable, even with kids and pets around, and that they protect the items well. We appreciate your recommendation!

Posted 1 year ago

“Very happy with my Kettler garden furniture. High quality and well made. I bought from Hillmount in Warrington who were most helpful and a pleasure to deal with.”

Helpful Report

Posted 1 year ago

Thanks for the great rating, Grahame! I'm really pleased you're satisfied with your Kettler garden furniture. It's great to hear that Hillmount in Warrington provided a smooth buying experience.

Posted 1 year ago

Kettler is rated 4.4 based on 2,324 reviews