Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,341 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dealt with claim for damaged Parasol with understanding, Niki was excellent to deal with”

Helpful Report

Posted 5 years ago

“They replaced the faulty furniture swiftly, with no fuss. However, as this is the second time these items have developed faults, taking us outside the initial 5-year warranty, they have told us this is a goodwill gesture, and we cannot have a further replacement. Seems fair enough!”

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Posted 5 years ago

“Speedy response and action. Real-time communication during delivery was appreciated”

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Posted 5 years ago

“I am again very impressed with your customer service -?thank you.”

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Posted 5 years ago

“Replaced garden furniture without a quibble.”

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Posted 5 years ago

“Excellent customer service, delivery.”

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Posted 5 years ago

“TABLE SHOWING RUST, PROVIDED PHOTOS, REPLACED WITHIN DAYS WITHOUT QUIBBLE”

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Posted 5 years ago

“slight issue with an item- but resolved quickly & with quibbling!”

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Posted 5 years ago

“We have had excellent service in fact best firm we have ever dealt with cant praise them enough”

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Posted 5 years ago

“Prompt efficient service. Very satisfied and would definitely buy from you again.”

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Posted 5 years ago

“I just wanted to let you know I received my replacement table and chairs yesterday, all received in perfect condition. I can’t tell you how pleased I am to see them on our patio with no rust, the garden set looks beautiful. I also want to thank you personally for your excellent customer service and understanding. You recognised there was a fault and dealt with replacing the set without hesitation. Both yourself and Kettler as a company have restored my faith in giving fantastic customer service, which unfortunately is seldom seen nowadays. Please keep up the good work you truly are service ambassadors. Many Thanks from a very happy customer.”

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Posted 5 years ago

“A prompt response to my warranty claim.”

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Posted 5 years ago

“Had a problem with a chair we bought 4 years ago. Replaced with no hassle. Excellent service. Really happy with table and chairs.”

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Posted 5 years ago

“My claim was accepted a 4 new chairs were delivered very promptly. Thank you Kettler.”

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Posted 5 years ago

“Very prompt service and replacement.”

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Posted 5 years ago

“The after sales team were very polite, helpful and professional. My garden chairs had to be replaced but there was no problem with this. Everything from the first phone call to Kettler and the delivery of new chairs and collection of the old was done quickly and I was kept informed at all times when delivery was to take place. I feel Kettler give exceptional service.”

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Posted 5 years ago

“Online submission of warranty claim was quick and easy and response to the claim and the replacement was really efficient.”

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Posted 5 years ago

“Very prompt response to our warranty claim and very happy with the service to provide replacement chairs.”

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Posted 5 years ago

“Our warranty claim was dealt with very quickly and efficiently. All the staff we came into contact with either by telephone or email couldn’t have been more helpful or courteous. We would have no hesitation in purchasing from Kettler again in the future. It is good to know that there are still companies out there who believe in customer care. Thank you”

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Posted 5 years ago

“Very effective communication”

Helpful Report

Posted 5 years ago

Kettler is rated 4.4 based on 2,341 reviews