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Kettler Reviews

4.4 Rating 2,324 Reviews
85 %
of reviewers recommend Kettler
4.4
Based on 2,324 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 91%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
Returns & Refunds
Returns Process
Easy
Read Kettler Reviews
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Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

Write Your review

Went on easily with a cloth . Good product
Helpful Report
Posted 1 year ago
Thank you, Fiona, for your 4-star rating of Kettler! We appreciate that our product "went on easily with a cloth" and that you are a repeating customer. Your satisfaction is key to us and your feedback is very valuable. Thank you again!
Posted 1 year ago
We bought our garden furniture and our covers from Kettler. The Palma sofa set . A little issue with one of the covers , but both the furniture, which we love, and the after sales service has been first class a rare things these days. We would as a result recommend both their product and after sales service to both our family and friends.
Helpful Report
Posted 1 year ago
Thank you for your amazing 5 star rating, Ann! We are thrilled to hear that you love our Kettler furniture and covers. We also appreciate your kind mention of our after sales service that has been nothing short of first class. We value your loyalty, and thank you for being a returning customer.
Posted 1 year ago
Best outdoor furniture covers for all shapes and sizes
Helpful Report
Posted 1 year ago
Thank you so much, Cecilia, for the amazing 5-star rating for Kettler! We appreciate your trust in us and the love you've shown us over the years as a loyal customer. We're happy to be your go-to source for the best outdoor furniture covers for all shapes and sizes. Thanks again!
Posted 1 year ago
Excellent customer service. I was amazed to not only get through quickly to Kettler itself but also to Neil in the Fitness/Sport Dept. He was very helpful and friendly. A treadmill I bought 3 yrs ago stopped working due to me not oiling at all and it is totally fixable. Very impressed. Thank you so much.
Helpful Report
Posted 1 year ago
Thank you so much Kathy for the 5-star rating of Kettler! We are so happy to see that you had excellent customer service and that Neil in the Fitness/Sport Dept was both helpful and friendly. That you have been a Kettler customer for three years is an even greater testament to our commitment to quality. Thank you for being a returning customer, we appreciate your loyalty!
Posted 1 year ago
The table is very good although it wasn’t easy to put together. I would advise using the video from the get go. We started by trying to follow the paper instructions that are not clear once we got onto the YouTube video all was better. I’m surprised that there isn’t a service provided to our table together
Helpful Report
Posted 1 year ago
Thank you for your review, Catherine and we are sorry that you found it tricky to put the table together. We have taken on your feedback for an assembly service and passed this onto the relevant team. We hope that you enjoy many years of use from your table, and thank you for your review
Posted 1 year ago
I like the deluxe panasol but quality and customer service was poor. One of the top rails had a significant dent in it, which we managed to tap it out enough so the runner worked. The kettler badge was upside down and wonky! Where is the quality control? Customer service advised me to take outside a hairdryer and heat the badge and the glue will soften and I can turn it round myself! They couldn’t care less. They refused to offer any goodwill gesture. And a £1500 product!
Helpful Report
Posted 1 year ago
Thank you so much for sharing your experience of Kettler with us! We are sorry to hear that the quality and customer service were poor; no one deserves to have such an experience with a product they purchased. We would like to learn more about you and your experience with us; could you please share more details about the quality issue you had with the top rails, and what kind of goodwill gesture you were expecting? Your feedback is essential for us to provide a better service to our customers and we would appreciate it if you could help us out. Thank you for your time.
Posted 1 year ago
I am pleased with the service - however less pleased that not all replacement cushion covers are available for discontinued lines like Madrid.
Helpful Report
Posted 1 year ago
Thank you Charles for taking the time to rate Kettler and giving us a 4 star rating. I am pleased to hear that you are satisfied with our services and I apologize that not all replacement cushion covers are available for discontinued lines such as Madrid. We do appreciate you as a valued and repeat customer!
Posted 1 year ago
After several years and eight replacements of our table and bench, Kettler eventually agreed to replace it with a different table and bench type. This was last year. The finish of the table was not good, the paint had run in between the panels and the edges of the panels hadn't been painted anyway. Feed up by now I thought sod it, I'll keep it. You then have to buy a water-resistant spray for it which I applied twice as instructed. And, as instructed was told NOT to cover it as "it needs to breath". The colour is now terrible so now I have to buy a colour remover to get the remaining bits off and buy the colour to reapply. It's not a year old! Even this questionnaire is poor - I have made numerous phone calls and emails. The staff who I have spoken to have always been courteous, polite and as helpful as they can be. But try speaking to Manager. So the staff have to say I'm sorry that's what I have been told to say. Appalling. This email inviting my review arrived today ten minutes after an email saying my order has been dispatched. What order? I ordered the remover and restorer over three weeks ago and it arrived a few days later. So why did I get a "just dispatched" email this morning? This just about sums up this company
Helpful Report
Posted 1 year ago
Thank you so much for your honest feedback, Mark. I'm extremely sorry to hear that your experience with Kettler has been so frustrating. It's unacceptable that you have spent so much time and money on multiple replacements and extra products to try to fix the problem. We truly appreciate you taking the time to share your story and your opinion of our service. We apologize for the vast inconveniences you have experienced with us and will be sure to take all of your feedback on board - your input is invaluable to us. We will work hard to ensure that no other customers have to go through this level of frustration.
Posted 1 year ago
I needed to replace the rubber feet on my chairs but could not find them on the website. I used the contact form and the link was sent very promptly. I placed an order which arrived very quickly. I think the replacement feet are better than the originals!
Helpful Report
Posted 1 year ago
Thank you Jane, for your 5 star rating of Kettler! I'm glad you were able to find the replacement rubber feet with the help of our contact form, and were pleased with the quality. We appreciate your loyalty as a repeat customer. Thank you for choosing Kettler!
Posted 1 year ago
Simple efficient helpful process for cleaning agents for existing Kettler seating.
Helpful Report
Posted 1 year ago
Thank you so much for your 5 star rating of Kettler! We are delighted to hear that you appreciate our simple, efficient, and helpful process for cleaning agents for existing Kettler seating. We appreciate your loyalty as a returning customer and thank you for your continued support!
Posted 1 year ago
Great that they have spares of items. Great service
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Posted 1 year ago
We are so pleased that we have been able to supply you with the parts that you need, and that you have been happy with our service. Thank you for leaving us a review.
Posted 1 year ago
Very efficient. I've had Kettler garden chairs for over 20 years and they are still in excellent condition.
Helpful Report
Posted 1 year ago
Thank you for your review. We are so pleased that you have been happy with our service, and your chairs!
Posted 1 year ago
Brilliant service great site easy to navigate fast delivery great experience well done
Helpful Report
Posted 1 year ago
Thank you for your review, Michael. We are pleased that you have been satisfied with the service that you have received.
Posted 1 year ago
Had purchased garden table and chairs from a local garden centre and read about recommended protection product. Checked on line, discovered the correct water based product, ordering was easy, delivery was prompt and application even easier! Pleased? Yes!
Helpful Report
Posted 1 year ago
Thank you for leaving us a review, Bill. We are so pleased that we have been able to supply you with the products that you needed, and that you are happy with your purchase.
Posted 1 year ago
Really pleased with purchase, very well made. Looks great and very comfortable to sit in. Purchased the outdoor cover to protect it in the winter.
Helpful Report
Posted 1 year ago
It's great to hear that you are satisfied with your purchase, Julie. We hope that you enjoy many years of use from your seating and cover. Thank you for leaving us a review.
Posted 1 year ago
Very fast and efficient service
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Posted 1 year ago
It's great to hear that you are happy with the service that you have received, Kathryn. Thank you for leaving us a review.
Posted 1 year ago
great product and on time delivery too. the crosstrainer is well made and a good variety of exercise options. the flywheel weight is about right but for a heavier user like me 20kg would be better. overall well pleased
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Posted 1 year ago
It is wonderful to hear that you are pleased with your purchase, Alastair. Thank you for taking the time to leave us a review.
Posted 1 year ago
The table tennis table is fantastic. It arrived with a broken wheel, but I was able to fix it within 30 mins. At such a bargain price for a refurbished table, I can't complain.
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Posted 1 year ago
Thank you for your review, Alexander and we are so sorry to learn of the broken wheel. We are pleased however to hear that you have been able to repair this and that you are happy with your table.
Posted 1 year ago
Good quality patio furniture,all set for summer 😊
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Posted 1 year ago
Thank you for your review, Michael. We are pleased that you are happy with your set.
Posted 1 year ago
Very prompt service. Excellent product.
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Posted 1 year ago
We are pleased to have been able to help, Paul. Thank you for your review.
Posted 1 year ago
Kettler is rated 4.4 based on 2,324 reviews