Kettler Reviews

Name: Kettler
Rating: 4.41

4.4 Rating 2,371 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,371 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had an issue with goods damaged in transit and the staff were superb. Quick to resolve”

Helpful Report

Posted 1 year ago

Thank you for being a loyal customer and for giving Kettler a 5-Star rating! We are delighted to hear you had an issue with goods damaged via transit and that our staff was superb in resolving the issue quickly. We truly appreciate your continued support and kind words.

Posted 1 year ago

“The service we had regarding a replacement for a damaged garden table was top class. Everything was handled quickly and efficiently. Even Panther, the couriers were very helpful and polite. We would definitely recommend Kettler.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Kettler and for being a repeat customer. We are so happy to hear that our service and the helpfulness of our couriers, Panther, were top class. We are proud to hear that the process regarding a replacement for a damaged garden table was handled quickly and efficiently! We truly appreciate your kind words and look forward to serving you again in the future.

Posted 1 year ago

“I've emailed kettler twice because the strap holding up the parasol has broken and I have not had a response. I didn't want to give one star!!!”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide us with your feedback about your experience with Kettler. We apologise for the lack of response after you emailed us twice about the broken parasol strap. We value customer satisfaction greatly and are sorry that we did not exceed your expectations. We would love to hear more about your experience with us and how we can make things better. Your feedback is invaluable to us and we would like to make sure your future experiences with us are much improved. Please can you email sales@kettler.co.uk FAO Customer Service Manager and we will look out for your email to get this resolved. Once again, thank you for taking the time to provide your honest feedback. We truly appreciate it.

Posted 1 year ago

“A garden table had to be replaced under Warranty because of signs of rusting. Kettler immediately ordered a replacement table which arrived exactly on the date advised and the courier took away the old table. Very impressed by how Kettler handled the claim.”

Helpful Report

Posted 1 year ago

Thanks for the 4 star rating, Mike! I'm glad that you were happy with how we handled your warranty claim regarding the garden table. We were happy to order you a replacement and that it arrived exactly on the date they advised, and that the courier also took away the old table.

Posted 1 year ago

“After a winter covered in a Kettler cover my mini fire-pit table top was scratched. I contacted Kettler who within 1 hour responded that they would replace the table. The next day a date for delivery was arranged for the replacement and it was delivered on the date promised. Unfortunately, 1 of the glass screws arrived without a thread - once again following an email to Kettler, a replacement screw was in the mail. I cannot praise Kettler support enough for their prompt service and efficiency.”

Helpful Report

Posted 1 year ago

Thank you for your kind words, Robert! We are glad to hear that our customer service team was able to help with your winter cover issue in such an efficient way. We pride ourselves in providing excellent customer service and will continue to do so.

Posted 1 year ago

“Amazing customer service Great stylish products Highly recommend”

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Posted 1 year ago

Thank you for such a glowing review of Kettler, Amanda! We are pleased to hear that you had an amazing experience with our customer service as well as our stylish products. We truly appreciate your recommendation and your five star rating. Thank you!

Posted 1 year ago

“I'm very happy with my Kettler cover for the Kalos 105cm Aluminium fire pit. The cover is very nicely made, robust and properly waterproof. A little tip is to position a box on the pumice area so that it's slightly higher than the glass surround to prevent rain pooling in this area when the cover is on - otherwise perfect.”

Helpful Report

Posted 1 year ago

Thank you for the amazing 5-star rating for Kettler, Emma! We really appreciate your loyalty and repeating business. I'm delighted that you like the cover you got for your Kalos 105cm Aluminium fire pit, and that it is both robust and properly waterproof. It's great that you have an extra tip to prevent rain pooling on the cover. Thank you for being a loyal and happy customer of Kettler!

Posted 1 year ago

“Very good quality furniture and covering’s”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating and for your kind words about the quality of our furniture and coverings, Amy! We really appreciate your loyalty as a returning customer, and we look forward to serving you again soon. Thank you!

Posted 1 year ago

“I am unable to review as I haven’t received my order yet!”

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Posted 1 year ago

“Great product”

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Posted 1 year ago

Thank you so much, Bart, for rating Kettler 5 stars and for appreciating its great product! We are so grateful for your loyal and repeating patronage. Your satisfaction is our top priority and 5 star ratings like yours make us even more passionate about our commitment to our customers. Thank you!

Posted 1 year ago

“Great products. Metal chairs and tables last for years outside. Had a slight chip on a chair and the touch up paint worked perfectly.”

Helpful Report

Posted 1 year ago

“So much better quality than the first one we bought, good weigh matetial, only down side is the eyelet don't go through to the inner side and am reluctant to push a hole through,with the high winds we seem to be having worried it would tear.”

Helpful Report

Posted 1 year ago

“Does the job it’s meant to do - but a lot thinner than the updated models”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating of Kettler! We appreciate the fact that you acknowledged that the product does the job it’s meant to do. We want to thank you for being a loyal and repeat customer and for your kind words. Thanks again for your positive review!

Posted 1 year ago

“Well produced outdoor furniture”

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Posted 1 year ago

Thank you Steve for taking the time to rate Kettler 4 stars! We are pleased that you appreciate our ‘well produced outdoor furniture’ and we thank you for being a returning customer.

Posted 1 year ago

“Bought some garden furniture the glass for the table was damaged. To replace it I was told I had to disassemble the table to allow for a replacement even though there was nothing wrong with the table. I only wanted the glass. Ludicrous!!”

Helpful Report

Posted 1 year ago

Thank you for bringing to our attention the issue with your garden furniture glass. We apologize for any inconvenience this may have caused you. We understand that you were informed that the glass for the table cannot be shipped separately and that you need to disassemble the entire table to replace it. We apologize for any confusion or frustration this may have caused you. We would like to clarify that due to safety concerns during shipping, it is not recommended to ship the glass separately as it may break during transit. We understand that you only require the glass, however, we advise that a whole replacement table is required to ensure that the glass is delivered to you in a safe and undamaged condition. Our main priority is to ensure that our customers receive products that meet our quality standards and arrive in perfect condition. We appreciate your understanding in this matter and we hope that you will continue to enjoy your garden furniture for many years to come. If you have any further questions or concerns, please do not hesitate to contact us.

Posted 1 year ago

“Very pleased to easily select the spare parts for our Kettler garden furniture, which is still in excellent condition, due to the quality of your products. Small item of legcaps for the chairs, but so pleased we were able to receive them and keep the furniture in good condition.”

Helpful Report

Posted 1 year ago

Thank you, Dorothy, for your positive review of our Kettler products! We are very pleased to hear that you were able to easily obtain the spare parts for your garden furniture, which remains in excellent condition with our high-quality products. We are glad that you were able to receive the small item of legcaps for the chairs!

Posted 1 year ago

“Arrived quickly, product great and as expected.”

Helpful Report

Posted 1 year ago

Thank you so much, Tracey! We are thrilled to hear that our Kettler arrived quickly and you were happy with the product - it is exactly as you expected! We appreciate your returning to us as a customer and value your 5 star rating.

Posted 1 year ago

“An excellent product and service experience. I would have no problem in recommending Kettler.”

Helpful Report

Posted 1 year ago

Thank you so much Keith, for your 5-star rating of Kettler! We're so pleased that you continue to have such an excellent product and service experience with us. Your feedback is greatly appreciated! As a returning customer, we're grateful that you have put your trust in us and we look forward to helping you again in the future.

Posted 1 year ago

“Absolutely shocking company. Paid over £2100 for the Palma furniture range. We are now waiting for our 4th replacement fire pit table as they either arrive faulty (leaking gas) or scratched and dented. The courier they use will not deliver on weekends so I have to keep taking days off work to receive the multiple replacements. They also sent one of the replacements to the wrong address, so not only did I waste a day off work waiting in for it, I then had to wait another week for another table to be delivered which surprise surprise also arrived damaged. There is no quality control on their products whatsoever. They refuse to give any form of good will gesture unless I accept the faulty table! You would expect much better quality and service when paying thousands of pounds for your furniture, but they obviously couldn’t care less. All they say is “sorry for the inconvenience” AVOID AT ALL COSTS!!!!!”

Helpful Report

Posted 1 year ago

We're sorry to hear that you have had a negative experience with our company. We take customer service very seriously, and we would like to address your concerns regarding the proposed resolutions and good will gestures which have been offered to you and the quality of our products. We do apologize if there was any confusion regarding the resolution of the issue. Our policy is to always offer a resolution that is acceptable to the customer, and we strive to do so in a timely and efficient manner. We do not require customers to accept a faulty table as a precondition to receive any form of good will gesture. From reviewing the interactions that you have had with our customer service team, we can see that you reported an issue in October with the gas valve on the table you received in June and we promptly replaced the table for you in November. In April you have contacted our team again to advise that there is delivery damage on the table that you received in November. From these correspondences we can see that you have been offered a 10% damage allowance for the reported scratches to your table which you declined and opted for another table. This has been delivered and you have once again found a scratch on the table. We recognise that this must be very frustrating and in acknowledgement of this, and the series of issues that you have had, you have accepted a discount of 25% off your table and a replacement so, it is disappointing to read that you feel that your complaint has not been addressed and that you haven’t been offered anything in recognition to your inconvenience. Regarding the quality of our products, we take great care to ensure that they are of the highest possible quality before they leave our warehouse. However, we understand that sometimes issues can arise during transit or delivery. If any of our customers receive a faulty product, we will do our best to offer a satisfactory resolution and this is also why we are proud to offer a 3 year warranty on our Palma products. We value your business and would like think that you will be satisfied with your replacement table when it arrives on the 5th May.

Posted 1 year ago

“Al very good”

Helpful Report

Posted 1 year ago

Thanks for the 5-star rating, Michael! We really appreciate your loyalty and we're glad you're enjoying your Kettler product. We look forward to your next purchase with us! Al very good indeed! Thanks for being such a great customer.

Posted 1 year ago

Kettler is rated 4.4 based on 2,371 reviews