Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,341 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I only required a very limited selection of spares but the ordering was simple and items arrived in very quick time Will certainly use again if the need arises”

Helpful Report

Posted 1 year ago

Thanks so much for your 5 star rating of Kettler, Robin! We really appreciate your loyalty as a customer and the positive feedback. We are so glad that we could provide you with a simple ordering process and a speedy arrival of your items. We would love to have you as a customer again whenever you need spares! Thank you for being a returning customer.

Posted 1 year ago

“Very good quality products”

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Posted 1 year ago

Thank you for your 4 star rating of Kettler! We truly appreciate your loyalty and that you continue to choose us for your product needs. We are delighted that you are pleased with the quality of our products. Once again - Thank you so much for your review and for being a repeat customer of Kettler!

Posted 1 year ago

“Cover perfect fit and quality Kept me informed when delivery was held up”

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Posted 1 year ago

Thank you Lorraine for leaving a 5-star review on Kettler! We appreciate your loyalty, and we especially thank you for mentioning the perfect fit and quality our covers have. It's very important for us to keep our customers informed, so we are glad that the delivery did not cause any issues. Thank you for being an amazing customer!

Posted 1 year ago

“Just what I needed”

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Posted 1 year ago

Thank you for the 5 star rating, Sarah! We're so glad you thought Kettler was just what you needed. We really appreciate your loyalty and that you keep coming back to us! Thank you!

Posted 1 year ago

“Whilst delivery and product were fine there was little information during the process. Whilst the payment was acknowledged, there was no order nor despatch notification resulting in the necessity to contact the company for delivery details which were provided on the phone by a helpful assistant.”

Helpful Report

Posted 1 year ago

Thanks so much for the kind review, Nicki! We truly appreciate hearing about the positive experience you had with Kettler. We always aim to make sure customers have enjoyable, stress-free experiences, so it's wonderful to hear that we have succeeded here. We will take on your feedback regarding potentially more shipping notifications as this, as you have pointed out could be beneficial for all of our customers. Please don't hesitate to reach out if there's ever anything else we can do to help!

Posted 1 year ago

“well how disapoined am i we bought a RHS bench from our local garden centre 3years ago and covered and elevated it in the winter to find this year that the end seat support bar has completely rotted. We rang the company Kettler to ask for any help they can give us but they were not interested. it was so rotten the screws just fell out ,we sent pictures .On there web site they say they use hard wood but if they did it would not have rotter like it has in 3 years . we have taken it to a joinery company to fix it as we cannot use it as it is .Not good for a bench to only last 3 years ,and poor customer service. very disapointed especially having the R H S logo on the bench”

Helpful Report

Posted 1 year ago

Thank you Susan for taking the time to share your experience with us regarding the bench from Kettler. We are sorry to hear about the disappointing results with the bench to only last for three years, and also about the customer service you experienced when asking for help. We apologize for this experience, and although the product is 2 years outside of the manufacturers warranty, we would really like to see how we can help. Please can you contact our team at sales@kettler.co.uk addressing this to the Customer Service Manager, Dean and we will gladly see if we can supply parts or a different resolution to the reported issue. Thank you for your valuable feedback.

Posted 1 year ago

“Very pleased with the Kettler garden furniture we recently bought. Hope for a good summer.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating and for being a repeat customer of Kettler! We are so glad to hear that you are very pleased with your recent purchase of garden furniture and we hope you have a wonderful summer!

Posted 1 year ago

“Our RHS Chelsea 4ft Eucalyptus 4 ft Bench, ordered via John Lewis, arrived safely. It was easy enough to construct from the flat pack following the instructions provided. A good tip for others doing so is to lubricate the screws with WD40 so they go in much more easily than if purely screwed in dry.”

Helpful Report

Posted 1 year ago

Thanks so much Richard for your 5 star rating of Kettler! We're glad to hear that the Our RHS Chelsea 4ft Eucalyptus 4 ft Bench arrived safely and was easy enough to construct. We appreciate your repeat business and hope to see you soon!

Posted 1 year ago

“Brilliant customer service and after sales. The products are great quality. It'll be my go to place for future purchases.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating of Kettler, Jacqui! We are thrilled that you're more than satisfied not only with our brilliant customer service and after sales, but also with the quality and standard of our products. It means the world to us that Kettler will be your go-to place for future purchases, and we look forward to continuing to serve you!

Posted 1 year ago

“great service”

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Posted 1 year ago

Thank you so much, William, for your 5 star rating of Kettler! We're thrilled that you appreciate our great service and that you keep coming back. We really appreciate your loyalty and we look forward to having you as a customer for a long time to come!

Posted 1 year ago

“Easy to order and goods arrived promptly”

Helpful Report

Posted 1 year ago

Thank you for your 4 star rating of Kettler! We're so glad to hear that our services and merchandise were easy to order and that the goods arrived promptly. We also appreciate your loyalty as a repeating customer. Thank you for your support!

Posted 1 year ago

“Disappointed to have to replace one of the feet off my patio chair but the service was very good.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating of Kettler! We are glad to hear our customer service was good. We appreciate your loyalty and we are sorry that you needed to replace one of the feet off your patio chair. We thank you for being a repeat customer and we look forward to continuing to serve your needs in the future.

Posted 1 year ago

“very helpful and good service”

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Posted 1 year ago

Thank you so much for your 5 star rating of Kettler, Richard! We appreciate your kind words about our very helpful and good service. We'd also like to thank you for being a loyal and repeating customer and for taking the time to share your experience.

Posted 1 year ago

“Quick delivery and good quality item”

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Posted 1 year ago

Thank you so much for your 5 star rating of Kettler! We are so happy to hear that you're pleased with both quick delivery and good quality item. It's wonderful that you've been a returning customer!

Posted 1 year ago

“Always prompt delivery Thanks”

Helpful Report

Posted 1 year ago

Thank you Jackie for your 5-star rating of Kettler! We really appreciate your loyalty and your continued support of our brand. We are thrilled to hear that you are always satisfied with our prompt delivery and thank you again for being a returning customer.

Posted 1 year ago

“Excellent service and fantastic product”

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Posted 1 year ago

Thanks so much for your 5 star rating and your kind words! We're thrilled to hear that you've been satisfied with our excellent service and fantastic product. Thank you for being a loyal Kettler customer - it means the world to us.

Posted 1 year ago

“We ordered two new clips for our Kettler corner settee, as we had lost them when moving house. They arrived within a couple of days. Excellent service and goods were a good price.”

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Posted 1 year ago

Thank you so much, Barbara, for your 5 star rating of Kettler! We are so glad to hear that the clips for our corner settee arrived quickly and were a good price. We appreciate your continued support and being a loyal customer!

Posted 1 year ago

“Ordering online very easy. Service great from start to finish, kept informed of delivery date & time. Would definitely use Kettler again.”

Helpful Report

Posted 1 year ago

Thank you Margaret for your 5 star rating! We are glad to hear that ordering online was easy and the service was great from start to finish. We are even more grateful that you would use Kettler again. Thank you for being a repeated customer!

Posted 1 year ago

“I have not received this yet What is going on?”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback, Roger. We really appreciate you taking the time to share your experience with us. We are sorry your order hasn't arrived yet, however the stock is arriving with us towards the end of April so we will have your order allocated as soon as possible. Thank you for your patience.

Posted 1 year ago

“Went on easily with a cloth . Good product”

Helpful Report

Posted 1 year ago

Thank you, Fiona, for your 4-star rating of Kettler! We appreciate that our product "went on easily with a cloth" and that you are a repeating customer. Your satisfaction is key to us and your feedback is very valuable. Thank you again!

Posted 1 year ago

Kettler is rated 4.4 based on 2,341 reviews