Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,341 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very promptly dealt with my claim and agreed to replace the items.”

Helpful Report

Posted 5 years ago

“Very helpful Customerservice and prompt decision- highly recommended!”

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Posted 5 years ago

“Probably the best customer service experience I’ve had in a long time. I had a product issue which the team couldn’t have been more helpful in resolving. Great product, great culture.”

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Posted 5 years ago

“Excellent service, arrived quickly and product works fine.”

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Posted 5 years ago

“The Customer Service individual I dealt with was very helpful and the replacement delivery went very well.”

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Posted 5 years ago

“I had a problem with a metal chair, I had bought, as a set, almost 5 years ago. Kettler came back to me straight away to resolve this. Unfortunately, they didn’t make that set anymore so let me chose an alternative. They delivered on a day of my choosing. I now have four new chairs. Excellent customer service, thank you.”

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Posted 5 years ago

“By standing by their policy of giving good customer service to existing customers with problems”

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Posted 5 years ago

“Good prices”

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Posted 5 years ago

“Responded quickly to my complaint”

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Posted 5 years ago

“Kettler after sales service has been excellent in replacing furniture that has exhibited rust during their warranty period, hopefully they have now resolved the manufacturing problem which has caused this ongoing issue.”

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Posted 5 years ago

“Purchased an expensive Panalsol locally. The frame was delivered direct from Kettler, I unpacked it to assemble it a few days later and was extremely disappointed to find several of the frame parts were badly rusty. The paintwork was pimply in a number of places, obviously rusty prior to painting, and several areas just rusty. Returned it, and now have a replacement, which was ok,”

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Posted 5 years ago

“We have unfortunately experienced problems of rusting with not one, but two sets of garden chairs. However Kettler have exchanged both faulty sets for free. Hopefully the third set will outlast their 5 years guarantee”

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Posted 5 years ago

“Kettler dealt with our warranty claim very quickly with a full replacement. Excellent customer service. Thank you.”

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Posted 5 years ago

“We had a problem with one of our recently purchased patio chairs. I rang about this and the person at the other end of the phone could not have been more helpful. The chair was replaced within a week. First class service.”

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Posted 5 years ago

“Incorrect or faulty deliveries on 3 occasions”

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Posted 5 years ago

We are sorry to read that you have had incorrect and damaged deliveries. Please contact our team on 01527 588997 if this has not been resolved. Kind regards Kettler GB

Posted 5 years ago

“No quibble acceptance of warranty claim by Nikki. Replacement chairs delivered to holiday home and old chairs removed on schedule. Hope the new ones last a lot longer!”

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Posted 5 years ago

“Efficient and no problems in claiming under warranty”

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Posted 5 years ago

“Prompt and efficient service. Thank you.”

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Posted 5 years ago

“The service from the after sales team was fantastic, from start to finish the process was handled in a most professional way.”

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Posted 5 years ago

“The warranty process was very straightforward and easy to complete. The people we dealt with at Kettler were very professional. I would most definitely recommend Kettler. Brilliant products and an excellent company to deal with.”

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Posted 5 years ago

We are thrilled to hear that you have been satisfied with the service you have received from our team Mr Murray. Please feel free to contact us again should there be anything else we can assist with. Kind regards Kettler GB

Posted 5 years ago

Kettler is rated 4.4 based on 2,341 reviews