Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,341 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 17th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service. I was amazed to not only get through quickly to Kettler itself but also to Neil in the Fitness/Sport Dept. He was very helpful and friendly. A treadmill I bought 3 yrs ago stopped working due to me not oiling at all and it is totally fixable. Very impressed. Thank you so much.”

Helpful Report

Posted 1 year ago

Thank you so much Kathy for the 5-star rating of Kettler! We are so happy to see that you had excellent customer service and that Neil in the Fitness/Sport Dept was both helpful and friendly. That you have been a Kettler customer for three years is an even greater testament to our commitment to quality. Thank you for being a returning customer, we appreciate your loyalty!

Posted 1 year ago

“The table is very good although it wasn’t easy to put together. I would advise using the video from the get go. We started by trying to follow the paper instructions that are not clear once we got onto the YouTube video all was better. I’m surprised that there isn’t a service provided to our table together”

Helpful Report

Posted 1 year ago

Thank you for your review, Catherine and we are sorry that you found it tricky to put the table together. We have taken on your feedback for an assembly service and passed this onto the relevant team. We hope that you enjoy many years of use from your table, and thank you for your review

Posted 1 year ago

“I like the deluxe panasol but quality and customer service was poor. One of the top rails had a significant dent in it, which we managed to tap it out enough so the runner worked. The kettler badge was upside down and wonky! Where is the quality control? Customer service advised me to take outside a hairdryer and heat the badge and the glue will soften and I can turn it round myself! They couldn’t care less. They refused to offer any goodwill gesture. And a £1500 product!”

Helpful Report

Posted 1 year ago

Thank you so much for sharing your experience of Kettler with us! We are sorry to hear that the quality and customer service were poor; no one deserves to have such an experience with a product they purchased. We would like to learn more about you and your experience with us; could you please share more details about the quality issue you had with the top rails, and what kind of goodwill gesture you were expecting? Your feedback is essential for us to provide a better service to our customers and we would appreciate it if you could help us out. Thank you for your time.

Posted 1 year ago

“I am pleased with the service - however less pleased that not all replacement cushion covers are available for discontinued lines like Madrid.”

Helpful Report

Posted 1 year ago

Thank you Charles for taking the time to rate Kettler and giving us a 4 star rating. I am pleased to hear that you are satisfied with our services and I apologize that not all replacement cushion covers are available for discontinued lines such as Madrid. We do appreciate you as a valued and repeat customer!

Posted 1 year ago

“After several years and eight replacements of our table and bench, Kettler eventually agreed to replace it with a different table and bench type. This was last year. The finish of the table was not good, the paint had run in between the panels and the edges of the panels hadn't been painted anyway. Feed up by now I thought sod it, I'll keep it. You then have to buy a water-resistant spray for it which I applied twice as instructed. And, as instructed was told NOT to cover it as "it needs to breath". The colour is now terrible so now I have to buy a colour remover to get the remaining bits off and buy the colour to reapply. It's not a year old! Even this questionnaire is poor - I have made numerous phone calls and emails. The staff who I have spoken to have always been courteous, polite and as helpful as they can be. But try speaking to Manager. So the staff have to say I'm sorry that's what I have been told to say. Appalling. This email inviting my review arrived today ten minutes after an email saying my order has been dispatched. What order? I ordered the remover and restorer over three weeks ago and it arrived a few days later. So why did I get a "just dispatched" email this morning? This just about sums up this company”

Helpful Report

Posted 1 year ago

Thank you so much for your honest feedback, Mark. I'm extremely sorry to hear that your experience with Kettler has been so frustrating. It's unacceptable that you have spent so much time and money on multiple replacements and extra products to try to fix the problem. We truly appreciate you taking the time to share your story and your opinion of our service. We apologize for the vast inconveniences you have experienced with us and will be sure to take all of your feedback on board - your input is invaluable to us. We will work hard to ensure that no other customers have to go through this level of frustration.

Posted 1 year ago

“I needed to replace the rubber feet on my chairs but could not find them on the website. I used the contact form and the link was sent very promptly. I placed an order which arrived very quickly. I think the replacement feet are better than the originals!”

Helpful Report

Posted 1 year ago

Thank you Jane, for your 5 star rating of Kettler! I'm glad you were able to find the replacement rubber feet with the help of our contact form, and were pleased with the quality. We appreciate your loyalty as a repeat customer. Thank you for choosing Kettler!

Posted 1 year ago

“Simple efficient helpful process for cleaning agents for existing Kettler seating.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Kettler! We are delighted to hear that you appreciate our simple, efficient, and helpful process for cleaning agents for existing Kettler seating. We appreciate your loyalty as a returning customer and thank you for your continued support!

Posted 1 year ago

“Great that they have spares of items. Great service”

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Posted 1 year ago

We are so pleased that we have been able to supply you with the parts that you need, and that you have been happy with our service. Thank you for leaving us a review.

Posted 1 year ago

“Very efficient. I've had Kettler garden chairs for over 20 years and they are still in excellent condition.”

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Posted 1 year ago

Thank you for your review. We are so pleased that you have been happy with our service, and your chairs!

Posted 1 year ago

“Brilliant service great site easy to navigate fast delivery great experience well done”

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Posted 1 year ago

Thank you for your review, Michael. We are pleased that you have been satisfied with the service that you have received.

Posted 1 year ago

“Had purchased garden table and chairs from a local garden centre and read about recommended protection product. Checked on line, discovered the correct water based product, ordering was easy, delivery was prompt and application even easier! Pleased? Yes!”

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Posted 1 year ago

Thank you for leaving us a review, Bill. We are so pleased that we have been able to supply you with the products that you needed, and that you are happy with your purchase.

Posted 1 year ago

“Really pleased with purchase, very well made. Looks great and very comfortable to sit in. Purchased the outdoor cover to protect it in the winter.”

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Posted 1 year ago

It's great to hear that you are satisfied with your purchase, Julie. We hope that you enjoy many years of use from your seating and cover. Thank you for leaving us a review.

Posted 1 year ago

“Very fast and efficient service”

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Posted 1 year ago

It's great to hear that you are happy with the service that you have received, Kathryn. Thank you for leaving us a review.

Posted 1 year ago

“great product and on time delivery too. the crosstrainer is well made and a good variety of exercise options. the flywheel weight is about right but for a heavier user like me 20kg would be better. overall well pleased”

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Posted 1 year ago

It is wonderful to hear that you are pleased with your purchase, Alastair. Thank you for taking the time to leave us a review.

Posted 1 year ago

“The table tennis table is fantastic. It arrived with a broken wheel, but I was able to fix it within 30 mins. At such a bargain price for a refurbished table, I can't complain.”

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Posted 1 year ago

Thank you for your review, Alexander and we are so sorry to learn of the broken wheel. We are pleased however to hear that you have been able to repair this and that you are happy with your table.

Posted 1 year ago

“Good quality patio furniture,all set for summer 😊”

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Posted 1 year ago

Thank you for your review, Michael. We are pleased that you are happy with your set.

Posted 1 year ago

“Very prompt service. Excellent product.”

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Posted 1 year ago

We are pleased to have been able to help, Paul. Thank you for your review.

Posted 1 year ago

“Have had many kettler products with no problems, so purchased Palma casual dining set.. Although out of warranty period I contacted customer services as our table has bowed in the middle. As at the time of noticing it we were about to move, so more pressing paperwork was top of our list.. No help from CS just 'sorry out of warranty but you can purchase another table full price'... Not even an offer of a discount! If they bow in the sun why would I buy another 'garden table'.. My next purchase will not be Kettler..”

Helpful Report

Posted 1 year ago

Good Morning Thank you for your review. We are sorry to hear that you have had an issue with your table, and that you have not been satisfied with your response from the team. Although your table is 2 years out of warranty, we have escalated this to our Customer Service Manager to see if he can offer anything to you to get this issue resolved, so please expect contact shortly. Kind regards Kettler GB

Posted 1 year ago

“Have not used this as yet as the cleaner and restorer I need to use before this is still out of stock ! Nearly a month now can you advise when this will be in stock please”

Helpful Report

Posted 1 year ago

We are sorry for the delay in having the product you need in stock. We are expecting a shipment of our cleaners and protectors to arrive late February/early March so they will be on the website very shortly after. We appreciate that it is frustrating and apologise for any inconvenience that this may have caused.

Posted 1 year ago

“Quick service, fast delivery, excellent product. Would recommend.”

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Posted 1 year ago

We are so pleased to hear that you would recommend us, Arron. Thank you for your review

Posted 1 year ago

Kettler is rated 4.4 based on 2,341 reviews