Kettler Reviews

Name: Kettler
Rating: 4.41

4.4 Rating 2,371 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,371 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Goods arrived as requested”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating of Kettler! We are delighted to hear that your goods arrived as requested and that you are a loyal and repeating customer. Thank you for your continued support and we look forward to serving you again!

Posted 1 year ago

“Excellent customer service. If only every company was as helpful and efficient.”

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Posted 1 year ago

Thank you for the 5 star rating, Alan! We're pleased to hear that you appreciate our excellent customer service and found us to be helpful and efficient. Thank you for being a loyal customer of Kettler and for returning to us for your needs. We truly appreciate your support.

Posted 1 year ago

“My table tennis table arrived on Monday. The delivery men placed it against the wall. It blew over and pierced a hole in the side of the box making a hole in the table. It’s useless and I haven’t even taken it out of the packing. This is obviously a problem others have had. Why don’t you use more substantial packing material to protect your tables? Is it possible to get a replacement top or do I have to throw the whole table away in the tip?”

Helpful Report

Posted 1 year ago

Dear Susan, Thank you so much for taking the time to provide us with such helpful feedback. We apologize for the unfortunate incident that happened with your table tennis table. It's concerning to learn that it blew over and punctured a hole in the box, making a hole in the table, rendering it useless. We're very sorry that this happened and would like to offer our sincerest apologies. We’re very curious why you think our packing materials are not substantial enough. Is there anything that we can do to make it better? We also understand you wanting to know if you can get a replacement top or if you have to throw the whole table away in the tip. Please contact our team at aftersales@kettler.co.uk and we will be sure to see if we can help. Please don't hesitate to reach out to us if you have any further queries. Thank you. Sincerely, Kettler GB

Posted 1 year ago

“The Kettler furniture which we bought from a local supplier is very good quality. The customer service from Kettler is very efficient and friendly. I would buy from them again. we are very satisfied.”

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Posted 1 year ago

Thank you so much for your 5 star rating of Kettler. We are delighted to hear that you are very satisfied with the Kettler furniture you bought and the customer service you received from them. Thank you for your continued loyalty and for recommending us to others.

Posted 1 year ago

“Bought outdoor furniture covers....very good quality, well made, good fit”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Kettler, Geoff! We are so glad to hear that you are happy with the outdoor furniture covers you have purchased from us; it's fantastic to know that you have found the quality to be very good, the fit well made, and the fit good. We appreciate you for being a loyal customer!

Posted 1 year ago

“Fab furniture, excellent service.”

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Posted 1 year ago

Thank you so much, Roy, for your generous 5-star rating of Kettler! We appreciate your feedback and are delighted to hear that you had an excellent experience with our furniture and service. We value your loyalty and thank you for choosing Kettler again!

Posted 1 year ago

“Not impressed at all with the service provided”

Helpful Report

Posted 1 year ago

Thank you for taking the time to let us know about your experience with Kettler, Bernard. We apologize for the issues you encountered, and we appreciate the feedback you have provided. It's important for us to understand what we can do to improve the service we provide. Could you let us know what are some areas we should focus on to make sure this type of experience doesn't happen again? Thank you for your time and feedback.

Posted 1 year ago

“Great products. A little on the expensive side but will last for years. Order delivered very quickly”

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Posted 1 year ago

Thank you so much for your five-star rating of Kettler, Freda! We really appreciate your loyalty to our company, and it's great to hear that our products are built to last. We understand that they may be on the pricier side, but it's comforting to know that you're getting quality for your money. Plus, we're happy to hear that your order was delivered quickly! Thanks again for being a part of the Kettler family.

Posted 1 year ago

“Easy to navigate website. Table cover arrived quickly and well packed. We haven't used it yet but it looks good quality. Great service. Thank you”

Helpful Report

Posted 1 year ago

Thank you for your 5 star rating for Kettler! We are so glad to hear that our website was easy to navigate and that the table cover arrived quickly and well packed. We appreciate your loyalty and thank you for being a repeating customer - we look forward to working with you in the future!

Posted 1 year ago

“Ordered a replacement stool cushion and it came within a couple of days from ordering”

Helpful Report

Posted 1 year ago

Thank you so much, Jacki, for your 5 star rating of Kettler! We really appreciate your loyalty as a customer. We're glad to hear that you had a great experience ordering a replacement stool cushion and we appreciate the fact that it arrived within a couple of days! Thank you for continuing to choose us as your go-to source for quality products!

Posted 1 year ago

“Good quality, nice design great service”

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Posted 1 year ago

Thanks so much Steve for giving Kettler a 5-star rating! We really appreciate the positive feedback about our quality, design, and service. We are so thankful for your loyalty and for being a repeating customer– we appreciate your support so much!

Posted 1 year ago

“I only required a very limited selection of spares but the ordering was simple and items arrived in very quick time Will certainly use again if the need arises”

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Posted 1 year ago

Thanks so much for your 5 star rating of Kettler, Robin! We really appreciate your loyalty as a customer and the positive feedback. We are so glad that we could provide you with a simple ordering process and a speedy arrival of your items. We would love to have you as a customer again whenever you need spares! Thank you for being a returning customer.

Posted 1 year ago

“Very good quality products”

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Posted 1 year ago

Thank you for your 4 star rating of Kettler! We truly appreciate your loyalty and that you continue to choose us for your product needs. We are delighted that you are pleased with the quality of our products. Once again - Thank you so much for your review and for being a repeat customer of Kettler!

Posted 1 year ago

“Cover perfect fit and quality Kept me informed when delivery was held up”

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Posted 1 year ago

Thank you Lorraine for leaving a 5-star review on Kettler! We appreciate your loyalty, and we especially thank you for mentioning the perfect fit and quality our covers have. It's very important for us to keep our customers informed, so we are glad that the delivery did not cause any issues. Thank you for being an amazing customer!

Posted 1 year ago

“Just what I needed”

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Posted 1 year ago

Thank you for the 5 star rating, Sarah! We're so glad you thought Kettler was just what you needed. We really appreciate your loyalty and that you keep coming back to us! Thank you!

Posted 1 year ago

“Whilst delivery and product were fine there was little information during the process. Whilst the payment was acknowledged, there was no order nor despatch notification resulting in the necessity to contact the company for delivery details which were provided on the phone by a helpful assistant.”

Helpful Report

Posted 1 year ago

Thanks so much for the kind review, Nicki! We truly appreciate hearing about the positive experience you had with Kettler. We always aim to make sure customers have enjoyable, stress-free experiences, so it's wonderful to hear that we have succeeded here. We will take on your feedback regarding potentially more shipping notifications as this, as you have pointed out could be beneficial for all of our customers. Please don't hesitate to reach out if there's ever anything else we can do to help!

Posted 1 year ago

“well how disapoined am i we bought a RHS bench from our local garden centre 3years ago and covered and elevated it in the winter to find this year that the end seat support bar has completely rotted. We rang the company Kettler to ask for any help they can give us but they were not interested. it was so rotten the screws just fell out ,we sent pictures .On there web site they say they use hard wood but if they did it would not have rotter like it has in 3 years . we have taken it to a joinery company to fix it as we cannot use it as it is .Not good for a bench to only last 3 years ,and poor customer service. very disapointed especially having the R H S logo on the bench”

Helpful Report

Posted 1 year ago

Thank you Susan for taking the time to share your experience with us regarding the bench from Kettler. We are sorry to hear about the disappointing results with the bench to only last for three years, and also about the customer service you experienced when asking for help. We apologize for this experience, and although the product is 2 years outside of the manufacturers warranty, we would really like to see how we can help. Please can you contact our team at sales@kettler.co.uk addressing this to the Customer Service Manager, Dean and we will gladly see if we can supply parts or a different resolution to the reported issue. Thank you for your valuable feedback.

Posted 1 year ago

“Very pleased with the Kettler garden furniture we recently bought. Hope for a good summer.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating and for being a repeat customer of Kettler! We are so glad to hear that you are very pleased with your recent purchase of garden furniture and we hope you have a wonderful summer!

Posted 1 year ago

“Our RHS Chelsea 4ft Eucalyptus 4 ft Bench, ordered via John Lewis, arrived safely. It was easy enough to construct from the flat pack following the instructions provided. A good tip for others doing so is to lubricate the screws with WD40 so they go in much more easily than if purely screwed in dry.”

Helpful Report

Posted 1 year ago

Thanks so much Richard for your 5 star rating of Kettler! We're glad to hear that the Our RHS Chelsea 4ft Eucalyptus 4 ft Bench arrived safely and was easy enough to construct. We appreciate your repeat business and hope to see you soon!

Posted 1 year ago

“Brilliant customer service and after sales. The products are great quality. It'll be my go to place for future purchases.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating of Kettler, Jacqui! We are thrilled that you're more than satisfied not only with our brilliant customer service and after sales, but also with the quality and standard of our products. It means the world to us that Kettler will be your go-to place for future purchases, and we look forward to continuing to serve you!

Posted 1 year ago

Kettler is rated 4.4 based on 2,371 reviews