Kettler Reviews

Name: Kettler
Rating: 4.41

4.4 Rating 2,374 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,374 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Problem with with outdoor chairs after 4 yrs still under warantyy these were replaced”

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Posted 5 years ago

“Excellent service- kept informed of actions and delivery times. Very helpful customer service staff.”

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Posted 5 years ago

“My Kettler garden chairs started to rust after 3 years, well within the warranty. I contacted Kettler who were so helpful, excellent service, a week later I received 4 replacement chairs. a very happy bunny”

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Posted 5 years ago

Thank you for your kind feedback Barbara. We are thrilled to hear that you are happy with the service and your replacements. Kind regards Kettler GB

Posted 5 years ago

“Spare part immediately available and competitively priced with prompt delivery.”

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Posted 5 years ago

“Excellent service and sorted problem very quickly polite customer service team”

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Posted 5 years ago

“I had sent email directly to Kettler for help to confirm I was ordering the correct part ! No response from yourselves, very poor”

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Posted 5 years ago

We are sorry to hear that you have not had a response to your email Mark. Can you please submit your question again to sales@kettler.co.uk and we will happily see how we can help. Kind regards Kettler GB

Posted 5 years ago

“Inquired about replacement arms for chairs that had corroded and was told that under the warranty the whole chair would be replaced.”

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Posted 5 years ago

“Extremely efficient. Listened to the problem and acted upon it.”

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Posted 5 years ago

“When I had a problem I phoned up and they were very helpful and sent a replacement as soon as they could.”

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Posted 5 years ago

We are pleased to hear that we were able to help. Thank you for your review Mrs Jarvis Kind regards Kettler GB

Posted 5 years ago

“Quick and efficient response to our claim, which was accepted by Kettler without argument. The replacement items arrived as scheduled, with the returns being taken at the same time. Well organised company.”

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Posted 5 years ago

We are pleased to hear that you have been happy with our service. Please contact us again if we can offer any further assistance. Kind regards Kettler GB

Posted 5 years ago

“Excellent customer service and delivery company. My complaint and exchange of garden chairs was dealt with within a week. I have written to Mr Paul Bevington, the MD of Kettler U.K. I wish all companies were like this.”

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Posted 5 years ago

We are so pleased to hear that you have been happy with our service! Please feel free to contact us again should there be anything else we can assist with. Kind regards Kettler GB

Posted 5 years ago

“Kettler did not resist our claim that the product ( garden chair) was showing signs of rust less than 12 months after we had bought it.”

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Posted 5 years ago

“Problem sorted with no fuss (unfortunately for the second time)”

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Posted 5 years ago

“We have had a Novero Swing seat replaced 3 times under 5 year warranty due to rusting on seat grid -- excellent service .”

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Posted 5 years ago

We are sorry that you have had a few issues with your product, but we are pleased that we have been able to assist. Feel free to contact us again should there be anything else we can assist with. Kind regards Kettler GB

Posted 5 years ago

“excellent product, very well made, excellent service and customer satisfaction”

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Posted 5 years ago

“A very efficient service when we reported rust on a chair, no quibble, and a perfect replacement as soon as they were available. Highly recommended.”

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Posted 5 years ago

“arrived damaged”

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Posted 5 years ago

We are sorry to learn that your delivery arrived damaged. If this hasn't been resolved already, please contact us as soon as possible and our team will be happy to help. Kind regards Kettler GB

Posted 5 years ago

“Replaced broken items”

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Posted 5 years ago

“very good service accepted claim and dealt with it efficiently. Can you tell me does the warranty for the replacement furniture restart at 5 years from delivery”

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Posted 5 years ago

Hi Mrs Lee, We are pleased to have been able to resolve the issue that you have reported to us. Your manufacturer's warranty runs from the date of your original purchase, so the replacement items will be covered under this agreement also. I hope that this helps. Kind regards Kettler GB

Posted 5 years ago

“Excellent service, chair replaced without any quibble.”

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Posted 5 years ago

Kettler is rated 4.4 based on 2,374 reviews