Kettler Reviews

Name: Kettler
Rating: 4.41

4.4 Rating 2,371 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,371 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

Write Your review

Tell us how Kettler made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order via the website and prompt delivery provided”

Helpful Report

Posted 2 years ago

Thank you for your review, Andrew. We are pleased that you are happy with the service that you have received.

Posted 2 years ago

“delivered on time great product thank you”

Helpful Report

Posted 2 years ago

Thank you for your review. We are so pleased that you are happy with your product.

Posted 2 years ago

“It is perfect for my disabled husband, we use it in the kitchen in this cold weather so he is comfortable.”

Helpful Report

Posted 2 years ago

We are pleased that our product suits your needs and that you are happy with it. Thank you for your review.

Posted 2 years ago

“Delayed delivery due to Royal Mail issues but caring approach from Abi in customer services was much appreciated”

Helpful Report

Posted 2 years ago

Thank you for your review and it is great to hear that Abi has been able to help!

Posted 2 years ago

“I cannot praise the company enough.”

Helpful Report

Posted 2 years ago

Thank you for your kind review, Jennifer. It is great to hear that you are happy with how we have helped!

Posted 2 years ago

“Looks a very classy product.very pleased”

Helpful Report

Posted 2 years ago

Thank you for your review. We are so pleased that you are happy with your product

Posted 2 years ago

“Excellent service and delivery”

Helpful Report

Posted 2 years ago

Thank you for your kind review. We are so pleased that you are happy with the service that you received

Posted 2 years ago

“Lovely bench cover, good quality, quick delivery”

Helpful Report

Posted 2 years ago

Thank you for your review, Alan. We are pleased that you are happy with your purchase.

Posted 2 years ago

“Excellent service”

Helpful Report

Posted 2 years ago

Thank you for your review, Karen. We are pleased to hear that we were able to help

Posted 2 years ago

“Quality recliner at a great price (Black Friday sale), footstool arrived damaged but, Kettler quick to replace….compliments our Kettler Palma corner sofa, can’t wait to use it in the better weather. Happy to recommend….”

Kettler 5 star review on 9th December 2022

Helpful Report

Posted 2 years ago

Thank you for your review. We are pleased that we have been able to resolve the initial issues with your purchase and that you are happy with your recliner.

Posted 2 years ago

“We purchased the Charlbury 6 seater dining set and winter cover. We were initially impressed but 3 years on and a few weeks out of warranty the rattan in the table top started to disintegrate. Customer services had no interest and just stated that it was out of warranty. This is poor quality furniture sold at a high premium, we paid almost £2000 for the set and had we been told it had a three year life expectancy we would have bought from a better quality brand. I am planning on displaying the table top outside of J. Lewis Chichester next spring so that others can make an informed choice.”

Helpful Report

Posted 2 years ago

Thank you for your review and we are really sorry to see the issue that you have experienced with your table. I have shown your images to the Customer Service Manager and he has advised that someone will be in touch today to discuss this further. Once again, please accept our sincerest apologies for the issue that you have experienced with your table and we will get a suitable resolution to you as soon as possible.

Posted 2 years ago

“whilst the products are good I am very disappointed in the return/refund policy. After returning some lamps, at my expense, the refund amount was then also reduced by £99. Overall this was an excessive deduction for a brand-new product that was immediately returned.”

Helpful Report

Posted 2 years ago

Hi Chris, Thank you for your Review. I have looked into this and can see that the reason that the whole amount of your initial order hasnt been refunded is because we have only received 1 product returned. On your original order, you purchased 2 heaters ( One Over Hang and One Table Top) and we have only received the overhang one back as a return. The £99.00 which we have not refunded is for the Table Top Heater which we have not had returned. If this is incorrect then please get in touch with our team as soon as possible and we will gladly look into this further for you.

Posted 2 years ago

“We ordered garden furniture in black friday deal good service from the help desk and prompt delivery service.”

Helpful Report

Posted 2 years ago

Great to hear that you are happy with your purchase, Helen! Thank you for your review

Posted 2 years ago

“Great Table tennis table and the Kettler team were helpful in getting it delivered on a convenient day.”

Helpful Report

Posted 2 years ago

Great to hear that you have been satisfied with your purchase, James. Thank you for leaving us a review.

Posted 2 years ago

“Very disappointed. I thought the size and the price of it and the calculations that it would give a reasonable amount of heat. We used it for the first time for a family meal outside for a 70th Birthday and I had expected to feel more comfortable and warm, but no one felt any real difference. It seemed to take quite a lot of electricity going by the smart meter, but didn’t make much difference in warmth to us. It does feel like a waste of money.”

Helpful Report

Posted 2 years ago

“No issues ordering the product, an outdoor furniture cover, or delivery of the product, which is of very good quality.”

Helpful Report

Posted 2 years ago

Great to hear that you are satisfied with the purchase and service that you have received. Thank you for your review

Posted 2 years ago

“Great service - not yet had a chance to use the products”

Helpful Report

Posted 2 years ago

We are thrilled to hear that you are happy with the service that you have received, Fiona. Thank you for leaving us a review.

Posted 2 years ago

“Delivered on time. Caps fit perfectly”

Helpful Report

Posted 2 years ago

We are pleased to hear that you are satisfied with your order, and thank you for leaving a review. Please can you advise how we can improve on our service which would warrant a better review score?.

Posted 2 years ago

“Fantastic customer service but having been told to purchase palma grande covers for my Madrid furniture I am so disappointed. Lousy fit on the armchairs and large pools of water form whilst the table cover is really for a firepit so also hold lots of water in the unnecessary central section. All for a whopping £301.”

Helpful Report

Posted 2 years ago

“You get what you pay for, we bought our kettle set in the summer and love it! We wanted a cover for it and this one is excellent, superior quality, perfect fit. The set now looks good covered or uncovered!”

Helpful Report

Posted 2 years ago

Great to hear that you are happy with your purchase, Hilary. Thank you for leaving us a review

Posted 2 years ago

Kettler is rated 4.4 based on 2,371 reviews