Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,341 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent web site to order from. Good response to both the order and dispatch of purchase. Couriers where excellent also”

Helpful Report

Posted 2 years ago

“I’m trying to buy a mini palma corner cover and you have sold out I’ve tried for 3 weeks and no luck . Can you please tell me when it will be back in?”

Helpful Report

Posted 2 years ago

We are sorry that we are unable to supply you with a protective cover for your Palma Mini at this time Barbara. Please contact our team on 01527 588997 who will be more than happy to see if we can source you one from one of our retailers

Posted 2 years ago

“It was a nightmare to assemble - the instructions numbers did not match the packets! Took hours and hours to assemble! Shame because good quality table.”

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Posted 2 years ago

“Excellent quality table protector, very good price, easy communication and timely delivery.”

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Posted 2 years ago

Great to hear that you are happy with your purchase, Josephine. Thank you for leaving us a review

Posted 2 years ago

“The product that I ordered arrived promptly and was as I expected it to be.”

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Posted 2 years ago

Thank you for your review Louise. We are pleased that you are satisfied with the delivery and product. Is there anything else that we could have done to make you have a "5 star" experience?

Posted 2 years ago

“Easy ordering process, delivered in good time.”

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Posted 2 years ago

Thank you for your review, Michael.

Posted 2 years ago

“Great products and service Prompt delivery”

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Posted 2 years ago

Thank you for your review, Colin. We are pleased that you are happy with your purchase

Posted 2 years ago

“Fits like a glove and very well made. It’s worth getting the right cover from Kettler.”

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Posted 2 years ago

Great to hear that you are happy with the cover, James. Thank you for leaving us a review.

Posted 2 years ago

“Easy ordering on line and notified of the delivery day.”

Helpful Report

Posted 2 years ago

Great to hear that you have had a simple and hassle-free transaction Paul. Thank you for leaving us a review

Posted 2 years ago

“Disappointed that I didn’t receive an email, just a text with no invoice / information as to ETA. Also payment system misleading so payment made through ‘Trust Payments’ a company who I suppose have my data now.”

Helpful Report

Posted 2 years ago

We are sorry that you have not been satisfied with our payment system, Caroline. We will certainly take on your feedback to help improve the system going forward.

Posted 2 years ago

“Purchased on the 9th of August from White Hall Garden centre. Please see attached pics of the delivery of the furniture. I had one package with one cushion which was full of condensation and the cushion smell was disgusting and discoloured. I made White Hall Garden centre aware and after weeks of no replies, I now get replies asking for more photographs as Kettler won't supply a new cushion. I should have returned all of this furniture immediately instead of assuming as I bought a Kettler product there would not be any issues with a replacement cushion. Thanks Paul”

Helpful Report

Posted 2 years ago

Thank you for your review, Paul. We are very sorry that this has been delivered to you by one of our retailers in this condition and we can certainly appreciate why you are disappointed and frustrated. Please can you contact sales@kettler.co.uk using the reference RDNB-WGC in the subject with your full contact details and we will gladly get this matter resolved for you. Please address the email to Kate who is a lady in the After Sales Team who will be in touch.

Posted 2 years ago

“Excellent that we can buy replacement parts for our rather elderly, but excellent, chairs.”

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Posted 2 years ago

We are pleased to hear that we have been able to supply you with the parts that you needed. Thank you for your review

Posted 2 years ago

“Good quality, fit well. More expensive than most but you get what you pay for.”

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Posted 2 years ago

Thank you for your review, Julie. Great to hear that you are pleased with your purchase.

Posted 2 years ago

“Excellent product quality price was good compared to competitors”

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Posted 2 years ago

Thank you for your review Daniel, we are so pleased that you are happy with your purchase

Posted 2 years ago

“If Sales bothered to read my email of earlier today you'd know the chair hasn't been delivered yet!”

Helpful Report

Posted 2 years ago

Thank you for your feedback Peter. I was sorry to hear you have not received your order. Unfortunately, we have not yet received any email correspondence from you in our inbox. One of the team will be in touch via email to discuss this further with you.

Posted 2 years ago

“Good quality products. Easy ordering and delivery”

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Posted 2 years ago

Thank you so much for your kind review Valerie! We were so pleased to read your comments. We hope you continue to enjoy using your Kettler furniture for many years to come!

Posted 2 years ago

“Product is great - communication is laughable- received the item then a note two days later to say on its way ! Come on Kettler you can do better than this”

Helpful Report

Posted 2 years ago

Thank you for your review Paul. I was sorry to read your comments. Your feedback has been passed onto the relevant department so we can look to prevent this from happening again in the future.

Posted 2 years ago

“Appalling customer service and shockingly bad quality for what is advertised as a premium product DO NOT BUY FROM THIS COMPANY. Bought a metal garden storage box at £600+ through a vendor. When we assembled it we found it had the wrong piston arms provided, they were jammed and the lid of the box was damaged. Waited months for a replacement (plus a 3 week delay where the courier company lost the delivery because Kettler provided the wrong address to them). A quick Google search had shown that other customers had had the same issue with the piston arms, therefore we specifically requested the product was checked before dispatch. The replacement arrived with EXACTLY THE SAME ISSUE but this time the sides of the box were of such poor quality that it took 3 people to force it together. I have lost count of the number of phone calls and emails I’ve sent chasing a resolution and have been blanked by the manager who is supposed to be dealing with it since 2 Sep. Interestingly, the Customer Service Agents who have been involved have been very professional but do not seem to have the power to resolve the issues. Perhaps the managers should be sacked and replaced with their team who know a few things about Customer Service. Overall, we are DISGUSTED - this company just want to take your money and couldn’t give a monkeys about providing a quality product or good service. Warranty Claim Approved WC1021648”

Helpful Report

Posted 2 years ago

“Your products are always well designed and functional. Delivery of these covers was……… bad. Box left outside of front door before 0800 in an exposed area. No attempt to contact us. Also the box was ripped open on one side. Poor, but alas this is pretty typical of carriers now.”

Helpful Report

Posted 2 years ago

Thank you for your review Chris. I was so sorry to hear about the issues you have had during your delivery. Your feedback has been passed onto the relevant department so that we can look to prevent this from happening again in the future.

Posted 2 years ago

“Good quality but is not quite big enough, although it's supposed to be for your own make companion seat.”

Helpful Report

Posted 2 years ago

Thank you for your review and feedback Lynn. I was sorry to hear about the issues you have had with your protective covers. Your comments have been passed onto the relevant department for future consideration.

Posted 2 years ago

Kettler is rated 4.4 based on 2,341 reviews