Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,324 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,324 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 14th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent Service. Product as described and fits perfectly. Very pleased”

Helpful Report

Posted 8 months ago

Dear Susan, Thank you so much for your outstanding 5-star rating of Kettler! We greatly appreciate your feedback and are thrilled to hear that you had an excellent experience with our company. We are delighted to know that you found our service to be exceptional and were satisfied with the product you received. Your comment about the product fitting perfectly brings us immense joy as customer satisfaction is our top priority. Once again, thank you for choosing Kettler and for taking the time to share your positive experience with us. We look forward to serving you again in the future.

Posted 8 months ago

“My order was delivered very quickly”

Helpful Report

Posted 8 months ago

Dear William, Thank you so much for your fantastic 5-star rating of Kettler! We truly appreciate your kind words and continued support as a loyal customer. "My order was delivered very quickly." We are delighted to hear that your order arrived promptly; customer satisfaction is our top priority, and we are glad we were able to meet your expectations in terms of efficient delivery. Once again, we want to express our gratitude for choosing Kettler. We look forward to serving you again in the future.

Posted 8 months ago

“We recently purchased a Fiji garden set and hardwood care. Our interactions with Kettler have been very positive and queries during the purchase process were answered promptly. We are really pleased with the service we received.”

Helpful Report

Posted 8 months ago

Dear Peter, Thank you so much for your fantastic 5-star rating of Kettler! We're thrilled to hear that you recently purchased a Fiji garden set and hardwood care and that your interactions with us have been positive. At Kettler, we strive to provide exceptional customer service, so it's delightful to know that your queries during the purchase process were answered promptly. We're thrilled that you are pleased with the service you received. We truly appreciate your support and hope you enjoy your new garden set and hardwood care. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. Thanks again for choosing Kettler!

Posted 8 months ago

“Great service”

Helpful Report

Posted 8 months ago

Dear David, Thank you so much for giving Kettler a 5-star rating! We are thrilled to hear that you had a great experience with us. Great service is our top priority, and we are delighted that it resonated with you. We always strive to provide the best service to our valued customers like you. Once again, thank you for choosing Kettler and for taking the time to share your positive feedback. We greatly appreciate your support.

Posted 8 months ago

“I already had a table and two chairs that l purposed last year and decided to buy two more chairs”

Helpful Report

Posted 8 months ago

Dear Margaret, Thank you so much for your wonderful 5-star rating of Kettler! We are thrilled to hear that you are satisfied with our products. Your additional purchase demonstrates your trust in Kettler's quality and we are delighted to have met your expectations once again. We appreciate your continued support and look forward to serving you in the future.

Posted 8 months ago

“Early days but the loungers look well made and worth the money. We have other products like umbrellas and outdoor dining sets which are lasting well”

Helpful Report

Posted 8 months ago

Dear David, Thank you so much for your glowing 5-star review of Kettler! We really appreciate your feedback and are thrilled to hear that you are enjoying our loungers. It's great to know that you find them well made and worth the investment. We're thrilled to have you as a satisfied customer and we hope you continue to enjoy our products for years to come. If there's anything else we can assist you with, please don't hesitate to let us know.

Posted 8 months ago

“Quality item forget the cheap stuff this will last longer”

Helpful Report

Posted 8 months ago

Dear Mark, Thank you so much for taking the time to give Kettler a 5-star rating. We truly appreciate your support and feedback. We couldn't agree more with your comment about our product being a quality item that outshines the cheap alternatives. We firmly believe in providing our customers with long-lasting and durable products that stand the test of time. Once again, thank you for your kind words and for choosing Kettler.

Posted 8 months ago

“Great garden furniture. Delivery when you said and driver very helpful.”

Helpful Report

Posted 8 months ago

Hi Ian, Thank you so much for giving Kettler a 5-star rating! We truly appreciate your positive feedback. It's great to hear that you found our garden furniture to be of excellent quality. We also strive to ensure timely delivery, and we're glad to know that it met your expectations. Our driver will be thrilled to hear that you found them helpful. Thank you again for your support and for choosing Kettler. We look forward to serving you in the future.

Posted 8 months ago

“The cover for a table tennis table is badly designed with no proper means of securing it.”

Helpful Report

Posted 8 months ago

Thank you for taking the time to share your feedback with us regarding our Kettler table tennis cover. We genuinely appreciate your honesty as it helps us to identify areas where we can improve our products and services. We're sorry to hear that you found the design of our table tennis cover lacking in proper means of securing it. Ensuring the functionality and quality of our products is incredibly important to us, and we regret that we fell short of your expectations in this regard. Your feedback is invaluable to us, and we will certainly take it into consideration as we continue to refine and improve our product designs.

Posted 8 months ago

“Excellent service, delivery, delighted with our purchase of garden table”

Helpful Report

Posted 8 months ago

Dear Marian, Thank you so much for your exceptional 5-star rating of Kettler! We truly appreciate your feedback and are thrilled to hear that you had an excellent experience with our service and delivery. We are delighted that you are satisfied with your purchase of the garden table. Your satisfaction is our utmost priority, and we are here to assist you with any future needs or questions you may have. Once again, thank you for choosing Kettler, and we hope to serve you again in the future.

Posted 8 months ago

“I purchased a Keter Panasol deluxe 8 months ago and opted for this model as it came with a 3 year warranty, my product is damaged and the company want me to pay for the replacement parts that are damaged. The after service is awful do not purchase from this company.”

Helpful Report

Posted 8 months ago

Thank you for sharing your feedback regarding your experience with our Kettler Panasol Deluxe and our after-sales service. We're sorry to hear about the inconvenience you've encountered. We understand your frustration, and we want to ensure that your concerns are addressed promptly and fairly. As you mentioned, our warranty covers manufacturing faults, and customers should not be charged for replacement parts in such cases. However, if the damage is due to accidental damage or storm damage, it may not be covered under the warranty, and replacement parts may be chargeable. To assist you further, we kindly ask that you reach out to us again to confirm how the part has become damaged. This will allow us to assess the situation accurately and determine the appropriate course of action. Our goal is to provide you with the best possible solution and ensure your satisfaction with our product and service. Please don't hesitate to contact us directly so we can work together to resolve this matter to your satisfaction. Your feedback is important to us, and we value the opportunity to address your concerns and improve our services.

Posted 8 months ago

“Resolved my issue with a defect on a cover very quickly Fantastic customer service !!”

Helpful Report

Posted 8 months ago

Thank you so much for your kind words and the fantastic 5-star rating! We really appreciate you taking the time to share your feedback with us. We are delighted to hear that we were able to resolve your issue with a defect on the cover quickly.

Posted 8 months ago

“Very good quality excellent product and good service, will purchase from your company in the future.”

Helpful Report

Posted 9 months ago

Dear Ronald, Thank you so much for giving Kettler a 5-star rating! We truly appreciate your positive feedback and support. It's great to hear that you found our products to be of very good quality and excellent. We also take pride in providing good service to our customers, so your kind words mean a lot to us. We look forward to serving you again in the future and assisting you with any future purchases. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you once again for choosing Kettler!

Posted 8 months ago

“Provides the products and quality we want”

Helpful Report

Posted 9 months ago

Dear Michael, Thank you so much for your amazing 5-star rating of Kettler! We truly appreciate your support and are thrilled to hear that we have provided the products and quality you were looking for. At Kettler, our main goal is to constantly exceed our customers' expectations, and it's comments like yours that make all our efforts worthwhile. We will continue working hard to deliver top-notch products and maintain the highest level of quality. Thanks once again for your fantastic review.

Posted 8 months ago

“Easy ordering process and very quick shipping/delivery.”

Helpful Report

Posted 9 months ago

Dear Claire, Thank you so much for your excellent 5-star rating of our Kettler product! We truly appreciate your support and are thrilled to hear that you had a great experience. Easy ordering process and very quick shipping/delivery are attributes we strive to maintain, so it fills us with joy to know that you found them satisfactory. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We value your satisfaction and hope to serve you again soon.

Posted 8 months ago

“The ping pong table is great, but it is very hard to assemble. I think it would be wise for kettler to provide assembly services.”

Helpful Report

Posted 9 months ago

Thank you so much for your generous 4-star rating, we really appreciate your continued support as a loyal customer. We are thrilled to hear that you find our ping pong table great. However, we apologise for the difficulty you experienced during the assembly process. Your feedback regarding the assembly services is highly valuable, and we will definitely consider implementing it in the future. Thank you once again for your review and for choosing Kettler. We look forward to serving you again in the future!

Posted 8 months ago

“Good products, efficient service”

Helpful Report

Posted 9 months ago

Dear Ann, Thank you so much for your fantastic 5-star rating of Kettler! We truly appreciate your support and are thrilled to hear that you had a positive experience with us. Good products and efficient service are our top priorities, and we’re delighted that we were able to meet your expectations. Your kind words mean a lot to us and serve as a motivation to keep delivering exceptional products and service to our valued customers like you. Once again, thank you for choosing Kettler. We look forward to serving you again in the future!

Posted 8 months ago

“Very good service”

Helpful Report

Posted 9 months ago

Dear Martin, Thank you so much for giving Kettler a five-star rating! We truly appreciate your support and feedback. At Kettler, we strive to provide our customers with the best possible service, and we are thrilled to hear that you had a great experience with us. Your satisfaction means the world to us, and we hope to have the opportunity to serve you again soon. Once again, thank you for your kind words and for choosing Kettler.

Posted 8 months ago

“Disappointing quality I have to keep replacing the covers as they perish quickly”

Helpful Report

Posted 9 months ago

Dear Jan, Thank you so much for taking the time to share your feedback on your experience with Kettler. We truly appreciate customers like yourself who provide us with valuable insights into our products. We sincerely apologise for the disappointing quality you encountered with our covers and the inconvenience caused by having to repeatedly replace them due to perishing quickly. This is certainly not the experience we strive to provide for our customers. We are committed to continuously improving our products and ensuring customer satisfaction. In order to better understand and address this issue, we kindly ask for your assistance. Could you please provide us with more details regarding your specific set of covers? This will enable us to investigate the matter further and work towards offering exceptional quality solutions. Once again, we apologise for any inconvenience caused, and we truly appreciate your feedback. We value your support and look forward to serving you better in the future.

Posted 8 months ago

“Great service”

Helpful Report

Posted 9 months ago

Dear Michael, Thank you so much for your outstanding 5-star rating of Kettler! We greatly appreciate your support and loyalty as a valued customer. We are thrilled to hear that you had a great experience with our service. Providing excellent service is of utmost importance to us, and we strive to ensure that every interaction is enjoyable and efficient. Once again, thank you for your kind feedback. We are grateful to have you as a loyal customer, and we look forward to serving you with the same level of care and dedication in the future.

Posted 8 months ago

Kettler is rated 4.4 based on 2,324 reviews