Kettler Reviews

Name: Kettler
Rating: 4.41

4.4 Rating 2,385 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,385 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick service very please”

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Posted 7 years ago

“Spare steering wheel. Very fast delivery and easy to fit! Thanks”

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Posted 7 years ago

“I emailed Kettler's Customer Service when I realized that I wouldn't be home to sign for the delivery of my online purchase. I first received an acknowledgement of my message and then within 2 hours was sent an email saying that the package would go through the letterbox, so I wouldn't need to sign. Overall I am very satisfied with the courteous and efficient service.”

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Posted 7 years ago

“Easy to contact. good advice. Spare part in stock. quick delivery. good price. What more do you want?”

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Posted 7 years ago

“The order came in 3 days and fitted perfik”

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Posted 7 years ago

“Order completed on the 3rd July but goods did not arrive until 14th July due to the order not being processed properly. Had to ring to istablish this from your customer services!”

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Posted 7 years ago

Hi, thank you for reviewing our spares service at Kettler. We apologise for the error in processing your order and will use your comments to improve our service. Many thanks, Kettler.

Posted 7 years ago

“Great product But delivery updates would be nice (track my delivery)”

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Posted 7 years ago

“Ordered a garden table & chairs. On arrival I was pleasantly surprised how well packed they were. All packed individually, even with tape at ends of the covering to stop them coming off. Once opened I was not disappointed with the product. All made & finished off well, with no damage. Once unpacked they were very comfortable to sit in & solidly made. The table legs were connected to the table with very little effort, although it is a 2 person job to make it easier. A call to Customer Services at Kettler to enquire about after care was dealt with by Liz in a friendly manner who gave good practical advice and also had a good knowledge of the product. I was thoroughly impressed with the product & help provided that a positive review was least that I could do.”

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Posted 7 years ago

“Items arrived quickly, and as described.”

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Posted 7 years ago

“The team were very good in finding the right worn part for my old Kettler go-kart and now my grand-children can play with it, which is making them happy. Dispatch was quick and I had no problems with anything. Thanks”

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Posted 7 years ago

“Kettler always aim to sort out any problems and give great advice”

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Posted 7 years ago

“I was able to replace a broken part and got my sun lounger rolling on its wheels again. However, £16 for the axle Is an extortionate price!”

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Posted 7 years ago

“Top quality item but very poor service and lack of communication.”

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Posted 7 years ago

Hi Lorraine, thank you for reviewing our spares service at Kettler. We are glad you like your item and apologise for the issues you had in getting it. Kettler takes all comments on board and always looks to improve our service.

Posted 7 years ago

“Purchased touch up paint quickly, only issue was it was very expensive for a very small quantity and no larger size available. During process of requesting a larger size the customer services adviser asked how old the furniture was, as if it was under 5 years they would replace FOC under warranty. After checking I found original receipt and found that it was in fact 4 years old! As a result they have agreed to send me a brand new set of furniture FOC which is on route at time of writing. Can't praise service high enough, a big thank you to all involved!!!”

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Posted 7 years ago

“I emailed recently about a snapped support pole just underneath the seat on my kettler exercise bike, inquiring about the possibility of obtaining a replacement part. The exact part arrived today in the post, was easily fitted , and was up and running again, in minutes. I am surprised and delighted, in equal measure, at this exemplary commitment to customer care. Once again my sincere thanks to everyone for their help. I will ensure that any future bike I purchase, will be a Kettler, and will certainly encourage my family and friends to support such a dedicated and customer centred company.”

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Posted 7 years ago

“I was very pleased to find the parts for my patio table.”

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Posted 7 years ago

“Great service , excellent turn around on speed........very happy. Many thanks. Ray”

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Posted 7 years ago

“Product (replacement footcaps) delivered promptly but very very expensive for a product whose production cost must be very small.”

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Posted 7 years ago

“VERY FAST DELIVERY”

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Posted 7 years ago

“Great product great service will definitely buy this kettler products again”

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Posted 7 years ago

Kettler is rated 4.4 based on 2,385 reviews