Kettler Reviews

Name: Kettler
Rating: 4.41

4.4 Rating 2,350 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,350 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Garden table now assembled for another summer with new nuts and bolts.”

Helpful Report

Posted 7 years ago

“We our still waiting for our delivery. Where is it please as the order was placed over 2 weeks ago and not heard anything since you emailed telling me the order was complete? Thank you”

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Posted 7 years ago

“Having recently had cause to return 3 patio chairs due to the onset of rust,I cannot praise Kettlers too highly with the way in which they obviously take customer satisfaction to the highest level.After sending photographic evidence the chairs were replaced without question. Special praise must go to Liz for the professional way in which she dealt with problem,she is a credit to the company.We would not hesitate to buy Kettler products in the future.”

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Posted 7 years ago

“We have recently had our patio chairs replaced because they rusted. They were under guarantee and Kettler responded quickly. Staff were polite, friendly and understanding. Well done Kettler and thank you.”

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Posted 7 years ago

“Prompt response and delivery of part”

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Posted 7 years ago

“After three years of careful use, our garden furniture was showing signs of rust. We contacted Kettler, and after they had seen a copy of our receipt, and photographs of the rust, they arranged for immediate replacements of every item. The issue was dealt with very quickly and courteously, and both Niki Binner and Liz Clarke deserve a special mention for their assistance.”

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Posted 7 years ago

“Next day delivery of touch up paint. Excellent coverage”

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Posted 7 years ago

“Replacement net arrived quickly and easy to install .”

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Posted 7 years ago

“At the time of writing (5.25 pm on Tuesday 18th April 2017) the goods have not arrived. There seems little point in reviewing them beyond praising the alacrity of whatever function within Kettler solicits reviews. Hopefully, the goods will arrive tomorrow. Please chase them up.”

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Posted 7 years ago

Hi, Thank you for taking the time to review Kettler. Due to the bank holiday weekend the processing of the spares orders would have been put back. The item should be with you shortly. If you have any further problems please do not hesitate to call our sales team on 01527 591901. Many thanks.

Posted 7 years ago

“No charge for delivery and very prompt despatch.”

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Posted 7 years ago

“I love my Kettler furniture! Buying the repair kit was more 'belts than braces' just to insure against any future accidental damage. It arrived very quickly. Thank you. Nicola”

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Posted 7 years ago

“Replacement net fitted perfectly. Always go for a genuine OEM part, you can't go wrong.”

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Posted 7 years ago

“In a previous review I did not mention the carrier Kettler uses for delivery and collection. They are called Panther Carrier and the driver and his assistant were so courteous, polite, careful and generous with their time to set up the furniture and remove all the shipping materials. I highly recommend this carrier and thank Kettler for using such a responsible and accurate service. Accurate in the sense they emailed me the day before to give me a time slot, reconfirmed later that evening, sent a text the morning of the delivery and then called to let us know they were a few minutes away. And the driver and his associate would not even stop for a cuppa since they didn't want to make the next appointments late. Very very impressive.”

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Posted 7 years ago

“We needed to replace some outdoor furniture which had started to rust. Not only did they replace the entire set but they allowed us to keep the original table for no additional costs and also changed our parasol. We were most impressed by the personal service and the consideration they showed us, even without a receipt.”

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Posted 7 years ago

“Little disappointed really. Ordered some touch up paint for mesh furniture only to receive the smallest of samples for £8.”

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Posted 7 years ago

Hi Robert, We are sorry to hear that you are disappointed with our product. We have taken your comments on board and will look into how we can improve our service. Thank you for taking the time to comment.

Posted 7 years ago

“I bought replacement foot caps for four chairs. They were a tight fit. I warmed the caps in hot water then stretched them by pushing them onto the handle of a large screwdriver - they then slipped on without difficulty.”

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Posted 7 years ago

“Great product, well priced, excellent service”

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Posted 7 years ago

“We had an issue with some garden furniture which developed rust patches within its guarantee period. Our seller (Gates garden centre) put us in touch with Kettler who asked for photos by email. Once they had these, they very promptly arranged replacement of the affected items and collection of the old ones. OK, it's not good to have this kind of issue; but the promptness and effectiveness of the customer service made this a positive experience.”

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Posted 7 years ago

“Thank you Jason,customer satisfaction certainly is very important to you and your company. I contacted Kettler ,a little tongue in cheek,i purchased a garden set of 8 chairs table ,seat covers etc in July 2012,taking them out of the garage last week [getting ready for summer] I noticed one chair was showing signs of rust ,informed Jason , also mentioned one other chair had a small patch of rust,the table and remaining 6 chairs were as good as new,without hesitation Jason arranged collection of the faulty chairs replacing them the following day with new ones.If you are thinking about a purchase from this company DONT HESITATE there quality and pride in customer satisfaction is a credit to them. Thank you John Mead”

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Posted 7 years ago

“I bought the touch up paint. Have not tried it yet.”

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Posted 7 years ago

Kettler is rated 4.4 based on 2,350 reviews