Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,341 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Looks really good”

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Posted 3 years ago

“Just purchased the Kettler Charlbury Sofa Set and Bench and decided to buy the covers as well. These are the best covers I have ever found. They are really heavyweight material and so well made. David Jennings”

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Posted 3 years ago

“Fabulous. Great fit. Keeps furniture looking today d protected for the winter months”

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Posted 3 years ago

“Fabulous parasol with a cover that is easy to use. The base is very large and it’s a shame it wasn’t designed to slide under the furniture as it does take up a lot of room. Only given 4 stars as we are experiencing problems locking it in to position. At first we thought it must be something we are doing wrong but it should be pretty straightforward, a slight breeze will then move the canopy and the mechanism will randomly lock . We now think it must be a faulty mechanism and are in The process of reporting it to kettler It would be interesting to know if anyway has experienced this and managed to solve it?”

Helpful Report

Posted 3 years ago

“We purchased Bonella chairs and table after admiring an earlier purchase made by our daughter. Excellent product, until we noticed just a few months before the end of the 5 year warranty period that the paint on all 4 chairs had developed a rusty appearance and started peeling at the joins of the mesh and frame. This subsequently accelerated. Kettler responded to our complaint immediately offering a replacement, arriving later this summer. I understand that originally furniture had been manufactured in Germany, but that our purchase had been made following the demise of the German parent, and manufactured in India for the now independent UK subsidiary. The Siena replacement warranty is now 3 years, so we will watch with interest. Zero stars for our experience of product quality, but 5 stars for company response.”

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Posted 3 years ago

“Very good service”

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Posted 3 years ago

“You’ve asked me to review this product which is really a bit of a joke as I ordered this product months ago and I’m still waiting for it to arrive!!! Makes it rather difficult to review if I haven’t even received it!!!!”

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Posted 3 years ago

“Purchased chairs via a garden centre. After less than a year, the coating cracked and chairs started to rust (staining the patio btw) contacted the garden centre which said it isn't their problem but will raise issue with Kettler as chairs (set parasol, table and chairs) were still under warranty. It has been many moons ago. Now in August I have heard nothing apart from a message in July that containers of goods are coming from China and are delayed 😰 Who can help me!??”

Helpful Report

Posted 3 years ago

“Purchased Caredo table, chairs and parasol. Quick and well packaged delivery. You can judge a company/product on how well it deals with something not right. Week after reporting some self assembly parts missing still not arrived so cannot assemble.”

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Posted 3 years ago

“Good product, good service.”

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Posted 3 years ago

“Fabulous customer service. During landscaping work in our garden the base pole of our Kettler parasol went missing. When I contacted Kettler, they did not have any new poles in stock, but on checking their warehouse they located a used pole which they shipped to me 2 days later for a very small cost. This works perfectly and now enjoying the parasol in our beautifully landscaped garden”

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Posted 3 years ago

“I would like to say what a great member of staff you have in Chris Stringer. He has a positive approach to customer service, and genuinely wants to help the customer. I would personally put Chris as a Trainer of new starters. His attitude was so genuine. I would like to wish him all the very best for his future. Well done Kettler, you have picked a great help to your company.”

Helpful Report

Posted 3 years ago

“We purchased coated metal chairs and a matching table some years ago. The warranty period was 5 years. It rusted within that period and it was replaced. Kettler informed us that the coating process had to be changed to an environmentally friendly one and they had some issues with the process which had now been resolved. The second one did the same though, again it was replaced and again we were reassured that it would last. The third time it rusted but they wouldn't replace as it was outside the warranty period. I have some sympathy with Kettler that they can't go on replacing however as my mother-in-law's Kettler chairs and tables are showing no signs of rust after 15 years I can't recommend these products. The warranty period on her set was 10 years, no five, so the only conclusion I can make is that they are not fit for purpose in the UK climate.”

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Posted 3 years ago

“Hi everyone if your thinking of buying kettler don't expect any help if anything goes wrong, the top of our table has melted and the customer service team don't want to help and have tried to put us off, after numerous mails and phone calls to them and seeking advice from citizens advise they have agreed to replacing the top but not until January 2022 very poor customer service.”

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Posted 3 years ago

“Kettler chairs and tables are excellent but replacement parts (like replacement feet) are too expensive. Can’t buy them in local shops that sell Kettler garden furniture.”

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Posted 3 years ago

“No tools to construct the Kettler exercise bike. Also construction is quite difficult. There is no thought in the design of this bike and its assembly by the client. I can not recommend this bike.”

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Posted 3 years ago

“Very efficient service”

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Posted 3 years ago

“Excellent quality product, fit s a treat.”

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Posted 3 years ago

“Very good quality cover which fitted our furniture perfectly.”

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Posted 3 years ago

“Garden furniture has really really starting looking shoddy! Note the paint peeling on my garden table and the discolouration of the arm of the chair. Barely 36 months old. Really really disappointed.”

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Posted 3 years ago

Kettler is rated 4.4 based on 2,341 reviews