Kettler Reviews

Name: Kettler
Rating: 4.41

4.4 Rating 2,371 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,371 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First suite changed before covid due to fault but no big concern, since covid rules relaxed we started to use the patio suite with friends and family and found with moving furniture seating back and forth it was leaving black score marks all over the patio that always needs to be jet washed out each time. Tried talking to Kettler several times and sent them video and pics but they dismissed my complaint as not a fault. We have also a Hartman suite for 10 years with no marking from similar feet but this did not interest them. Good looking product but dreadful service and poor attitude from customer department and now we have to find our own solution- my advice? Buy a different make.”

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Posted 2 years ago

“Customer service is very poor, they just dismissed my concerns stating it was not a manufacturing fault! I bought the Charlbury wicker lounge set and the wicker is rough/fraying.”

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Posted 2 years ago

“Easy to order and quick delivery. I did have a problem with the treadmill but customer services were really helpful, they tried to resolve the issue and in the end decided to replaced it.”

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Posted 2 years ago

Thank you very much for your kind review Helen! We are so glad to hear you are happy with the service you received. Your feedback has been passed on to the colleague who was more than happy to assist you.

Posted 2 years ago

“I spoke to Kettler, Redditch today. Had purchased a Deluxe Panalsol gazebo and wanted bolts which were missing…was told to email and was informed this is was the only way….I queried what you would do if you did not have access to computer. Ie older customers. I persisted and said the time spent arguing about whose responsibility it was she could have assisted me. She then reluctantly took my details. Not impressed, I am the customer, you have omitted to include all parts…..With this sort of attitudeI hope you survive during upcoming recession…I think your attitude may change,it should.”

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Posted 2 years ago

“Replacement parts delivered quickly and they did the trick! Thank you.”

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Posted 2 years ago

Thank you for your kind review, Julie!

Posted 2 years ago

“I have had this product 13 months and having only used it several times, I am very disappointed as it no longer works.”

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Posted 2 years ago

Thank you for your review, Paul. We are sorry to read that you are disappointed with your purchase. Please send over details of the fault along with photos to sales@kettler.co.uk and our customer service team will be happy to look into this for you.

Posted 2 years ago

“Unfortunately, the Table Tennis Table arrived in a number of polythene bags. We had expected it to have been more assembled, it was not easy to construct. One part failed on the first use. Customer service were very helpful and supplied a replacement part promptly. The next time we used it, it jammed. Kettler sent out two engineers who rectified all of our construction errors and the table has been good since. So we are now satisfied with the product.”

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Posted 2 years ago

Thank you for your review, John. We are so pleased to hear that you are now satisfied with your Table Tennis Table and truly hope that you can enjoy this for many years to come.

Posted 2 years ago

“Arrived after 7 days but product great. Could do with slightly bigger bottle.”

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Posted 2 years ago

Thank you for your kind review and feedback, Carol.

Posted 2 years ago

“I only ordered touch up paint, which arrived today but, with it came specific instructions on how to use it as well advice on long term care, which I did not get when I originally bought the furniture.”

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Posted 2 years ago

Thank you for your kind review Gus!

Posted 2 years ago

“Excellent table-tennis cover, great service, well packaged and a reliable/efficient courier used. Highly recommended.”

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Posted 2 years ago

“Surf Active Ding table is excellent quality and quite easy to assemble, however, although the Surf Active Multi-Postition Chairs are mainly high quality I was slightly disappointed with the wooden arm inserts, they could have had a smoother finish, but a slight rub down with a fine sandpaper should solve the problem prior to giving them preservative treatment.”

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Posted 2 years ago

Thank you for your review, Derek. It's great to hear that you are happy with your Surf Active Furniture. We appreciate your feedback and have passed this on to our product development team.

Posted 2 years ago

“Brilliant.”

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Posted 2 years ago

Thank you for your kind review.

Posted 2 years ago

“Absolutely wonderful staff who went out their way to help me decide on the best products to buy for my furniture. Reasonably priced and free p&p delivered on time and with great care.”

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Posted 2 years ago

Thank you so much for your kind feedback, Philip. It's great to hear that you were happy with the service and products received.

Posted 2 years ago

“Delivery was held for some reason”

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Posted 2 years ago

Thank you for your kind review, Philip and we are sorry that the courier had a small delay in getting the package over to the delivery depot. We do hope that you are happy with the products that you received today.

Posted 2 years ago

“Is it wise to ask for a review after 1st delivery never happened and before an actual delivery has taken place? Not impressed so far. Tried to submit with no stars but wasn't able...artificial ratings boost.”

Helpful Report

Posted 2 years ago

Thank you for your review, Matthew and we are sorry to learn of the issues that you have had with your delivery. I have been assured that you have since spoken with Rosie in Customer Services who has resolved the issues and rescheduled delivery for tomorrow for you. As before, we are very sorry that you have had issues with the delivery and hope that you enjoy many years of use from your BBQ when this arrives.

Posted 2 years ago

“the table is good. However, everything (absolutely everything) has to be assembled. I have previously had another leading brand and much was pre-assembled. The cost of the other brand was equivalent to Kettler so price is not an issue.”

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Posted 2 years ago

Thank you for your review, David. It's great to hear that you are happy with the table. The product does require assembly however, the comprehensive assembly instructions should allow this to be done fairly swiftly. I have forwarded your comments to our product development team for consideration. We truly hope that you can enjoy many years of use from the table.

Posted 2 years ago

“All good and perfect fit for our kettle garden set”

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Posted 2 years ago

Great to hear Dakshaben! Thank you for the review.

Posted 2 years ago

“we purchased 6 chairs from Kettler with table, 3 of the 6 have collapsed with people sitting on them (not large people) so need to take care”

Helpful Report

Posted 2 years ago

Thank you for your review and we are very sorry to hear that some of your chairs have collapsed. This is not a known fault so we would like to look into this for you. Please contact our customer service team at sales@kettler.co.uk with details of your original purchase along with details and photos of the fault and we will try to resolve this for you.

Posted 2 years ago

“We had a problem with the table top of our Elba Dining Table discolouring and actually splitting at the end after only 6-8 months. Kettler Sales team were very helpful and quick to reply to our query and kindly agreed to replace the table - which has now been delivered and replaced. Very happy with the service. The original table does appear to have suffered similar issues to those mentioned in other posts - we'll keep our fingers crossed that this one lasts without problems - my advice is to make sure you register for the 3 year warranty when purchasing.”

Helpful Report

Posted 2 years ago

Many thanks for your review! We are delighted to hear about the service you have received from our Customer Service team. We have passed on your feedback to the colleague, who was more than happy to assist you. We do hope that you can enjoy your table for many more years to come.

Posted 2 years ago

“We purchased an Elba table and six chairs via garden furniture.co.uk at a cost of £1599.00. We had issues with the delivery timetable and had to make numerous phone calls to chase our order, call backs that were promised were never received. One chair out of six badly damaged, the replacement yet to be received. The table arrived separately today and as much as we like the design the woodwork is not of a good standard; I doubt the wood is actually teak and is a very poor grade if it actually is, the slats have been heavily sanded and circular abrasions are still very obvious it has a poor surface finish, filler has been used to cover up a very heavy and open grain (not a feature of real teak which is an almost grain free timber)and to fill inaccurately cut joints, this will all fail when the weather takes its toll. Some of the machine screws were impossible to tighten without WD 40 and cleaning metal fragments from the threaded female part of the table to leg joint. In my opinion this range of furniture is over rated and overpriced for the quality of the items we received. Even the Kettler brand label wasn’t applied neatly and that pretty much sums up this slipshod offering. We would not recommend nor would we buy any other furniture from Kettler.”

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Posted 2 years ago

Thank you for your recent review, Lingyun and I am very sorry that you have not been happy with the product received or the service. We would love to get this resolved for you as soon as possible and our aftersales team will be in contact to arrange a suitable resolution for you.

Posted 2 years ago

Kettler is rated 4.4 based on 2,371 reviews