Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,341 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exactly as ordered with quick delivery.”

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Posted 2 years ago

Thank you for your kind review.

Posted 2 years ago

“Very good fit”

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Posted 2 years ago

Thank you for your kind review, Becky.

Posted 2 years ago

“Purchased our Palma corner set 6 years ago, have just purchased a new set of cushion covers for it and it looks as good as the day we bought it. No wear or tear showing after 6 years on any of the rattan parts. Would highly recommend.”

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Posted 2 years ago

We are so pleased to hear that you have been satisfied with your Palma Corner Set, Gilly and thank you for leaving a lovely review! We hope that you can enjoy many more years of use of your furniture.

Posted 2 years ago

“The enquiry I made to the sales department was dealt with extremely professionally and quickly . Tremendous service !”

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Posted 2 years ago

Thank you for your kind review, David. We are delighted to hear about the service you have received from our Customer Service team. We have passed on your feedback to the colleague, who was more than happy to assist you.

Posted 2 years ago

“Good service very efficiently dealt with and got exactly what I needed”

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Posted 2 years ago

That's great to hear, John! Thanks for the kind review.

Posted 2 years ago

“Excellent product & service”

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Posted 2 years ago

Thank you very much for the kind review of our products and service.

Posted 2 years ago

“Good products if a little expensive. Helpful support.”

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Posted 2 years ago

Thank you for your review, Michael. It's great to hear that you are happy with the products and service you have received.

Posted 2 years ago

“Got the survey request, yet I havent received the order yet!”

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Posted 2 years ago

Thank you for your review, Andrea. I can see that your heater is out for delivery tomorrow with our appointed Carrier, TNT. If you would like to discuss this with our Customer Service Team, please email us at Sales@kettlerdirect.co.uk We hope that you will be very happy with your heater when it arrives.

Posted 2 years ago

“Outstanding quality and perfect fit.”

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Posted 2 years ago

Thank you for the great review, Paula. We are so pleased to hear that you are happy with your purchase.

Posted 2 years ago

“Quick delivery and we’ll packaged.”

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Posted 2 years ago

Thank you for your kind review. It's great to hear that you are happy with your purchase.

Posted 2 years ago

“Bought a lovely set of kettle garden furniture last year. It was expensive so we bought Kettler covers for each item, sofa, bench, table and two chairs. These were also very expensive but we wanted to protect the furniture so went for Kettler’s. We’ve only used them through one winter and they look awful, they have faded terribly, they are different shades of patchy grey now. The bench cover is now turquoise even though all the covers were grey to start with. They already have holes in and obviously won’t last many more years! I always thought Kettler was a good brand, how wrong was I!!!!”

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Posted 2 years ago

Thank you for your review, Linda. I am very sorry to hear that you are not happy with the quality of your protective covers. We would love to get this resolved for you as soon as possible. Please contact our customer service team at Sales@kettlerdirect.co.uk with details and photos of the issue and we will look into this for you.

Posted 2 years ago

“It would be nice to actually receive the parts I have ordered and STILL waiting for so how I can rate you at the moment is not very good as I’m still waiting and not even an email to say they have even been dispatched?”

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Posted 2 years ago

Thank you for your review, Chris. I am sorry to learn of the delay with your order. I can see that your Gear Knob has been delivered to you via Royal Mail and I have been assured that you have discussed this matter with our Customer Service Team.

Posted 2 years ago

“quick efficient good value”

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Posted 2 years ago

Thank you very much for your review Simon, we are so glad to hear you are happy with your order.

Posted 2 years ago

“Unbelievably great service from a company who actually respects and honours the three year guarantee on their furniture. Thank you so much for the replacement table and the exceptional customer service”

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Posted 2 years ago

Thank you for your review, Karen and we are very sorry to learn that you have had an issue with your product. I have been assured that you have since spoken with Abi in Customer Services who has resolved the issues. If there is anything else we can help with, please contact Trade@kettler.co.uk.

Posted 2 years ago

“The purchase of touchup paint arrived within seven days as indicated. We have serious rust on 4 chairs having the company replacing two earlier through again rusting. When purchased we were assured that the metal chairs could be left out in normal weather. I doubt that we would purchase Kettler metal chairs again”

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Posted 2 years ago

Thank you for your feedback, we are so sorry to hear about the issues you have had with your chairs. Our Metal chairs come with a 3 year Anti-Rust warranty. So that we can assist you with this, please contact our After Sales team at sales@kettler.co.uk and we will be happy to discuss this further.

Posted 2 years ago

“Excellent service from your employee who took my phone call. I required some leg protectors for my garden furniture and she showed me where to find them on your website. I took the opportunity to tell her what am amazing product your Royal Garden Savoy range is. Bought in 2003 and still going strong! We also have some in Spain which is also amazing. Well done Kettler!”

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Posted 2 years ago

Many thanks for your review Wendy! We are delighted to hear about the excellent service you have received from our Customer Service team. We have passed on your feedback to the colleague, who was more than happy to assist you.

Posted 2 years ago

“Have always purchased Kettler because they build substantive products that last!”

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Posted 2 years ago

Thank you so much for your kind review. We hope you continue to enjoy using your Kettler products this summer!

Posted 2 years ago

“Excellent product; strong, durable & fit for purpose material”

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Posted 2 years ago

We are so glad to hear you are happy with your Kettler order. Thank you for your review Phil!

Posted 2 years ago

“Very pleased with the service. I feel sure I will be happy with the product.”

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Posted 2 years ago

Thank you for your great review, David. We are so happy to hear that you are pleased with our furniture and service.

Posted 2 years ago

“Haven’t received it !!!”

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Posted 2 years ago

Thank you for your review, and we are sorry to learn that your delivery has been slightly postponed. We understand that our chosen carrier is delivering your order today and we apologise for any disappointment that this may have caused.

Posted 2 years ago

Kettler is rated 4.4 based on 2,341 reviews