Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,446 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,446 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 17th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent products, excellent response when there was a problem. Thank you”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your excellent 5-star review! We're so glad to hear that you had a positive experience with our products and customer service. It’s wonderful to know that we could assist you effectively when a problem arose. If you have any more feedback or require assistance in the future, please feel free to reach out. We're always here for you! Best regards, The Kettler Team

Posted 4 weeks ago

“Great quality and quick delivery. Weather proof and wearing well.”

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Posted 5 months ago

Hi Sarah, Thank you for your wonderful 5-star review! We're so glad to hear that you're happy with the quality of your purchase and that it arrived quickly. It's great to know that it's weatherproof and wearing well. If you have any more feedback or need assistance in the future, feel free to reach out. We're always here for you! Best regards, The Kettler Team

Posted 4 weeks ago

“Excellent service from Kettler regarding a potential warranty issue.”

Helpful Report

Posted 5 months ago

Hi Les, Thank you for your review. We're glad to hear that you received excellent service regarding your potential warranty issue. We always strive to provide our customers with the support they need. I can however see that you have awarded us 1 star and from your comments, I believe that this may be an error ? If there’s anything more we can assist you with or if you have any further feedback, please feel free to reach out. Your satisfaction is important to us. Best regards, The Kettler Team

Posted 2 months ago

“Very comfortable chairs, even without the cushions. Very pleased with our purchase.”

Helpful Report

Posted 6 months ago

“Disappointed with rain cover for the Bali Dining set. No fasteners to attach to the legs of table and yet eye wateringly expensive.”

Helpful Report

Posted 6 months ago

Hi Peter, Thank you for sharing your thoughts on the rain cover for the Bali Dining set. We're sorry to hear that it didn’t meet your expectations and that the lack of fasteners has been an inconvenience for you. We understand how important it is for our products to function well and provide value. Your feedback is invaluable and will help us improve our offerings. If there's anything further you'd like to discuss or if we can assist you in any way, please don’t hesitate to reach out. Best regards, The Kettler Team

Posted 2 months ago

“Great product came on time and very good customer support”

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Posted 6 months ago

“Excellent really pleased with my purchase albeit not had the weather to fully experience the furniture yet.”

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Posted 6 months ago

“Brilliant products and service”

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Posted 6 months ago

“Great product, as described and quickly shipped”

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Posted 6 months ago

“Worst delivery and customer service ever!! Great product simply awful GB service”

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Posted 6 months ago

“Good service, lovely product”

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Posted 6 months ago

“Delivery was swift and arrived on time. Havent opened the box yet as waiting until the spring!”

Helpful Report

Posted 6 months ago

Hi Teresa, Thank you for your review! We’re glad to hear that your delivery was swift and arrived on time. We completely understand the excitement of waiting for warmer weather to set everything up! Whenever you’re ready to open the box in the spring, we hope you enjoy your new purchase. Should you have any questions or need assistance in the future, feel free to reach out. Best regards, The Kettler Team

Posted 2 months ago

“The garden set is great quality and at a great price. Ine ommission is that there was no quality cover included. Kettler recommend that a cover is used so why not supply it. Unfortunately the furniture was purchased at the end of the summer so very little opportunity to enjoy it.”

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Posted 6 months ago

“Light/Heater is great, very good quality”

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Posted 6 months ago

“Impossible to place an order”

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Posted 6 months ago

“Customer Services after sales is excellent. They respond quickly and are very helpful. I feel I am well looked after.”

Helpful Report

Posted 6 months ago

Dear Anke, Thank you very much for your fantastic 5-star rating of Kettler! We truly appreciate your kind words and are delighted to hear that you had an excellent experience with our products and services. At Kettler, we strive to provide exceptional customer service, and it brings us immense joy to know that you found our after-sales support to be excellent. We take great pride in our team's quick response time and helpfulness, as we deeply value the satisfaction and well-being of our valued customers like yourself. Once again, we extend our heartfelt gratitude for your positive feedback. If you ever need any further assistance or have any questions, please do not hesitate to reach out to our dedicated customer service team. We are here to ensure that you continue to be well looked after. Wishing you all the best and looking forward to serving you again soon. Warm regards, Customer Services

Posted 6 months ago

“I came across the Kettler Kalos Pendant in spring and thought it was so stylish and exactly what I was looking for. I purchased this week and the lamp is great and keeps you warm, it’s stylish and fits in with our aesthetic. My big issue is that it comes with a 1.8meter cable, but it is an over head hung fitting. No one has added a socket at the top of their pergola, so the only way to connect it to a socket is via an extension cable. A real lack of thought has gone into that!”

Helpful Report

Posted 6 months ago

Thank you for sharing your feedback on the Kettler Kalos Pendant. We're delighted to hear that you love its style and functionality and that it complements your aesthetic perfectly while keeping you warm. We completely understand your concern about the cable length. Your point regarding the difficulty of connecting it to a socket for overhead installation is valuable, and we appreciate you bringing this to our attention. We'll certainly pass your feedback along to our product development team to consider improvements for future designs. We hope you continue to enjoy your Kalos Pendant, and if you need any assistance or further advice on installation, feel free to reach out!

Posted 6 months ago

“Perfect for restoring my chairs”

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Posted 6 months ago

Dear Sandra,Thank you so much for your wonderful 5-star rating of Kettler! We greatly appreciate your support and feedback. It means a lot to us. We are thrilled to hear that our product was perfect for restoring your chairs. At Kettler, we take pride in providing high-quality items that meet our customers' needs and expectations. Once again, thank you for choosing Kettler and sharing your positive experience. We truly value your satisfaction and look forward to serving you again in the future.

Posted 6 months ago

“Absolutely love this 🥰 it’s such a good design, so impressed with quality and different options , In fact love it so much we bought an additional one 👌”

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Posted 6 months ago

Dear Stephanie,Thank you so much for giving Kettler a fantastic 5-star rating! We sincerely appreciate your support and are thrilled to hear that you absolutely love our product. Your kind words about the design and quality truly warm our hearts and motivate us to continue delivering top-notch options for our valued customers like you. Moreover, we are incredibly grateful for your loyalty to our brand. It means the world to us that you went ahead and purchased an additional Kettler product. Your trust in our brand is what keeps us going, and we are honored to have you as a valued customer. Once again, thank you for taking the time to share your positive experience and for being such a great supporter of Kettler. We look forward to serving you with the same dedication and excellence in the future.

Posted 6 months ago

“Lovely comfy set. Bsrgain in sale. Great service. Highly recommend”

Helpful Report

Posted 6 months ago

Dear Christine,Thank you so much for your fantastic 5-star rating and your lovely feedback about your experience with Kettler. We are thrilled to hear that you found the set to be comfortable and an absolute bargain during our sale. Providing great service is a top priority for us, and we are delighted that you had a positive experience. Your recommendation means the world to us! We look forward to serving you again in the future!

Posted 6 months ago

Kettler is rated 4.4 based on 2,446 reviews