Kettler Reviews

Name: Kettler
Rating: 4.41

4.4 Rating 2,371 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,371 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am delighted to have this opportunity to review the cantilever parasol I purchased from Kettler. I was amazed how quickly it arrived and the delivery team were polite and helpful. The parasol was easy to assemble, although the instructions could have been more clearly written. The base needs four bags of sand, which I got from B and Q for just under £5 a bag. Once you add the water, the base is not going anywhere. The parasol is easy to operate and the metal rod in the parasol cover makes it easy to place on and remove - no need for a ladder. Whilst the parasol is said to be shower proof, we had a sudden down pour for twenty minutes and no rain came through the parasol. The LED lights produce a nice atmosphere at night and my children loved the speaker. Over-all I rate this product very highly and consider it excellent value for money.”

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Posted 5 months ago

“Brilliant experience from initial enquiry through to delivery of goods.”

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Posted 5 months ago

“Absolutely thrilled with my Daybed, really good quality & delivery”

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Posted 5 months ago

“Easy to use quickly and protects furniture 100%”

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Posted 5 months ago

“Great service & value for money prices”

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Posted 5 months ago

“Really lovely comfortable sturdy sofa!”

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Posted 5 months ago

“Very happy with the Surf Active set we received. Works well in our space and is very comfortable. Great value.”

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Posted 5 months ago

“overpriced”

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Posted 5 months ago

“Excellent work and it’s very good ❤️”

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Posted 5 months ago

“Excellent customer service, enquiries dealt with immediately and parts delivered promptly. ‘Cat’ went out of her way to source and inform us where we could find what we were looking for and also found it at a reduced price, 5* service thank you.”

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Posted 5 months ago

“I bought a Kettler product from Stoves our Us (garden table and four chairs). When I raised a complaint about a flaw in the table it was dealt with promptly and with no quibbling by both Stoves our Us and Kettler. I am very happy with the table and chairs and highly recommend Kettler.”

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Posted 5 months ago

“I bought this last year. I love the the style. The product I can not fault. Strong sturdy. Does what it says you can keep the sun out. Or open the roof up for sunshine. It's breathable stops some wind chill. Depends where you have it. So I love it great to enjoy with the family. I can not put a photo up I'm putting accessories round. Fake decor .”

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Posted 5 months ago

“I recently purchased the Elba 6 person corner suite with coffee table , and it is fair to say I think it's indeed value for money , cushions very plush I may add ; so very comfortable overall a 5 star rating. Furthermore service for Kettler excellent and would definitely recommend the company, in addition to this delivery was on point. One very happy customer .”

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Posted 6 months ago

“Good product bu no advice on fitting”

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Posted 6 months ago

“I’m saddened to say that I can’t share such a positive opinion of Kettler furniture as many others have had. We have a mesh six seater table and chairs, a four seater, twin set and a bench. All of these have rusted very quickly tarnished/rusted. Most were purchased in 2020. Kettler did replace some of these pieces whilst they were within warranty but the advice we have been given now has been to remove all the rust with a wire brush, clean, treat and repaint all of the above items. I would like to say that my experience with customer service department has always been a good one. They have been very quick to respond even if the reply, for me at this time has been a disappointing one.”

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Posted 6 months ago

“Ordered a Charlbury lounge set and a Charlbury corner set at a total cost of £2500. The corner set is supplied with two clips to hold the seats together yet it requires three. When I contacted customer service, I was told that there were none in stock until January and I would need to pay for the item when available. Customer service ? What a joke. Try supplying the set with the required number of clips in the first place.”

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Posted 6 months ago

“Good product, good communication and delivered on time and in good order.”

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Posted 6 months ago

“Bought a very strong sturdy outdoor container. Pretty good website. Easy to locate what I needed. No issues at check out.”

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Posted 6 months ago

“Good quality product”

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Posted 6 months ago

“I cannot fault the service or the price.. Great delivery time and perfect BBQ accessories..”

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Posted 6 months ago

Kettler is rated 4.4 based on 2,371 reviews