Kettler Reviews

4.4 Rating 2,341 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

Write Your review

Tell us how Kettler made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were very happy with the service received, Kettler is a first rate company who offer excellent customer service. We have always been very happy with their products.”

Helpful Report

Posted 6 years ago

“Rusting chairs replaced twice, the second time when they were almost five years old. This is very good service.”

Helpful Report

Posted 6 years ago

“Exchanged my bench under guarantee and did it quickly and as agreed.”

Helpful Report

Posted 6 years ago

“Kettler GB Ltd. have not made me happy at all. If anything I have lost confidence in Kettler garden furniture. we purchased a set over 20 years ago and passed this set onto my son and it is still brand new. BUT!!!! as we have downsized we bought a new set called the Henley range and this is the third set. I believe the company was bought out and promised the same quantity of Thermoguard coating...This is not the case...as they are keep rusting soon after I receive them...I have just received 3 new chairs and a new table....LETS KEEP FINGERS CROSSED!!!!! Not very hopeful..”

Helpful Report

Posted 6 years ago

“I have been delighted by my garden table and chairs. But a couple of months ago I noticed that two of my chairs were developing rust. Going on to their website I was reminded that they have a guarantee against rust. I followed the instructions on the website, and within one week I had been sent replacement chairs. Excellent customer service!”

Helpful Report

Posted 6 years ago

“Very good after-sales service. Customer care clearly a priority for them, as well as reputational management. Most impressive when compared with many other retailers.”

Helpful Report

Posted 6 years ago

“No quibble about the issue, very helpful in arranging the replacement, it all worked well, arrived on time etc. And the new table is great. Thank you! Geoff.”

Helpful Report

Posted 6 years ago

“Super efficient service. Second to none. My patio table and chairs were showing rust. There was no hesitation in rectifying the problem. Can't fault them. I wish other companies could take a leaf out of their book but unfortunately there are not many around like Kettler. I can only wish them continued success and hope that they go from strength to strength. A BIG THANK YOU”

Helpful Report

Posted 6 years ago

“\excellent service , we have had issues with our hard wood patio table cracking, unfortunately it happened twice two years running, but the team at Kettler sorted a new table within weeks and you can only praise their customer service.”

Helpful Report

Posted 6 years ago

“We recently had a problem with some items we purchased a few years back and they were replaced under warranty in a quick and efficient manner.”

Helpful Report

Posted 6 years ago

“What extraordinary service in this day and age. No query or quibble . We had areas of rust appearing on two chairs which were at the limit of the guarantee. Photos sent , receipt submitted and a replacement of all six. Everyone we spoke to could not have been more helpful. I should add that the delivery firm were equally efficient. Excellent.”

Helpful Report

Posted 6 years ago

“I had an issue with a Palma Mini Corner Set Table which was quickly and efficiently rectified with the minimum of fuss. The quality of their outdoor furniture is excellent.”

Helpful Report

Posted 6 years ago

“Fantastic service! Great bunch of guys on the end of the phone too!”

Helpful Report

Posted 6 years ago

“We had a Kettler table and six chairs a noticed a little rust appearing on the table and one chair. I called Kettler and was so impressed by their service, which could not have been more efficient, helpful and pleasant. The young lady confirmed the items were still in warranty after (I think) four years and arranged for a delivery of replacements at a time to suit us. These arrived at the agreed time and were perfect. I think this is company is right at the very top for quality, good customer service and would unhesitatingly recommend them and their products to anyone. A pity all suppliers are not as good!”

Helpful Report

Posted 6 years ago

“Replacement came very quickly and sent the rusty one back soon after couldn't get my original colour but substitute was acceptable well pleased and thank you Kettler”

Helpful Report

Posted 6 years ago

“We bought our Kettler chairs 4 years ago, and on the frame in places the coating was peeling off revealing aggressive rust underneath. We sent photos and a copy of our receipt, and Kettler were very cooperative. They promptly arranged seamless replacement, taking away the rusty itema”

Helpful Report

Posted 6 years ago

“Excellent service in respect of problem with coating on garden furniture. No fuss replacement.”

Helpful Report

Posted 6 years ago

“We noticed rusty areas on a Kettler Companion Set purchased for us as a gift. We contacted customer service, sent some photos and copies of the receipts and Kettler arranged for replacements to be sent to us (and faulty ones collected) within 2 weeks. Sorted. Thank you.”

Helpful Report

Posted 6 years ago

“After our duo seat developed a fault, the customer service was excellent, arranging an immediate replacement one in exchange.”

Helpful Report

Posted 6 years ago

“Our Kettler parasol broke after 11 months. They replaced it without a fuss but it took 2 attempts to get the correct replacement.”

Helpful Report

Posted 6 years ago

Kettler is rated 4.4 based on 2,341 reviews