Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,341 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

Write Your review

Tell us how Kettler made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good cover just a little awkward to get over the fire pit, a couple of millimetres bigger around the fire pit would make it so much easier. The water also pools on the top which could easily be fixed if the sides from the fire pit where shorter and the cover the sloped to the outer edge. (See picture)”

Kettler 4 star review on 13th September 2021

Helpful Report

Posted 3 years ago

“The Palma patio set we purchased is of great quality and is so much better than many others that we have seen for sale elsewhere. You definitely get what you pay for. Our friends have commented as to how comfortable the seating is. We are very pleased with our purchase and have a 3 year warranty as well.”

Helpful Report

Posted 3 years ago

“Recently purchased Kettler garden sofas and table - quite a long lead-in time for delivery, but very good quality products at a reasonable price.”

Helpful Report

Posted 3 years ago

“Bought a set of 2 garden chairs and low table from a garden centre near Nottingham. The chairs are comfortable to sit in, and can stay out of doors all year. The quality of the set is backed up by a generous warranty. Very happy with my purchase.”

Helpful Report

Posted 3 years ago

“We bought Kettler patio furniture which was expensive but good quality. The only issue we have is aftersales has been extremely poor. The adjusters on the base of the stools continually fall off. We have spoken to the supplier who informed us to speak to Kettler direct. Kettler thanked us for the response but after a month they have not contacted us to resolve the problem. As Blondie said we are still hanging on the telephone.”

Helpful Report

Posted 3 years ago

“Recently purchased a very lovely Panalsol Pagoda through one of Kettler’s outlets (Cambridge home and garden) Really pleased with product, it adds a relaxing look and feel to our garden, quite straight forward to construct and the umbrella folding away when not needed is a clever touch. Not the cheapest item we have purchased for our garden but still that said worth every penny.”

Helpful Report

Posted 3 years ago

“Great that Kettler still produce relevant spare parts 👍 Thank you.”

Helpful Report

Posted 3 years ago

“I moved into a house last year and inherited a Kettler pergola.Kettler colleagues went above and beyond to find and replace a broken part and very happy!”

Helpful Report

Posted 3 years ago

“I bought an expensive Kettler Parasol A small plastic component failed mainly due to "operator error"!!!! Although it was not their fault they took a replacement from a stock item and despatched it free of charge the same day!!! In the end it is always cheapest to buy the best!!! We all need to think hard about the life of products we buy to help reduce emissions”

Helpful Report

Posted 3 years ago

“Thank you for your help”

Helpful Report

Posted 3 years ago

“Perfect fit.”

Helpful Report

Posted 3 years ago

“Superb after-sales service - over twenty years since buying a much-loved garden table, I have been supplied with a replacement leg for it, which was easy to attach thanks to the simple but clever design. Remarkably helpful, friendly help on phone and email. Couldn't be happier.”

Helpful Report

Posted 3 years ago

“Good quality, not what I was expecting. I didn’t realise I had to fill the weights, would have given it more thought before buying if I had.”

Helpful Report

Posted 3 years ago

“Arrived quickly and was easy to order from site”

Helpful Report

Posted 3 years ago

“Excellent service and fits perfect thank you”

Helpful Report

Posted 3 years ago

“Purchased 2no aluminium sideboards the quality of the fabrication is so poor. Bolts do not fit properly. Doors do not close evenly and there is no adjustablement as the hinges are riveted in place.damaged shelves. And the retail price is £650.00 each. Kettler should be ashamed of producing an overpriced product that looks shoddy and cheap when assembled, if you managed to assemble it with the manufactured misalignment between bolt holes that makes it nigh impossible. Shameful.”

Helpful Report

Posted 3 years ago

“Great service”

Helpful Report

Posted 3 years ago

“Great products”

Helpful Report

Posted 3 years ago

“I spoke to Emily on your help desk as our Kettler Parasol (3m Freestanding Parasol, Grey) bought from John Lewis (Product Code: 82010210) over 2 years ago was damaged in unexpected strong winds, it was not a warranty claim. I e-mailed photos of the damage requesting any spare parts. Within a week the significant part had been sourced and delivered at a total cost of £16 having initially expected to buy a brand new parasol. Great result and thank you Kettler!”

Helpful Report

Posted 3 years ago

“Well made products at reasonable price.”

Helpful Report

Posted 3 years ago

Kettler is rated 4.4 based on 2,341 reviews