Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,349 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,349 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good best on the market”

Helpful Report

Posted 9 months ago

Dear Denise,Thank you so much for giving Kettler a 5-star rating! We truly appreciate your feedback and are thrilled to hear that you consider our product to be the best on the market. We strive to provide top-notch quality and it's always rewarding to know that our customers are satisfied. Thank you once again for your support!

Posted 8 months ago

“I posted a few days ago about fixings not being supplied with my Cora chairs. In spite of Kettler's comments to rectify and another call to the supplier who was then in touch with Kettler and an assurance from them that the required fixings would be posted first class to arrive before the weekend it is now Saturday and these have not arrived!!!!! The chairs are still in bits as I can't assemble them!! I have had to call the supplier 4 times and each time they have contacted Kettler who have made assurances to rectify but have not!!! Shocking service!!!”

Helpful Report

Posted 9 months ago

We sincerely apologise for the inconvenience you've experienced and the delay in receiving the fixings for your Cora chairs. This is not the level of service we aim to provide, and we understand your frustration. Our Customer Service Manager, Dean Nevin-Bowley, is eager to assist you in resolving this issue promptly. Please reach out to Dean directly at sales@kettler.co.uk, and he will ensure that your concerns are addressed without further delay. We truly appreciate your patience and understanding as we work to rectify this situation. Your satisfaction is our top priority, and we are committed to ensuring that your Cora chairs are assembled correctly and to your satisfaction. Thank you for bringing this matter to our attention, and we look forward to resolving it swiftly.

Posted 8 months ago

“We love our bistro set! It’s comfortable, well made, fits beautifully into the small garden space & is robust enough not to get blown over in strong wind, without being too heavy.”

Helpful Report

Posted 9 months ago

Dear Ruth,Thank you so much for your fantastic 5-star rating of Kettler! We truly appreciate your kind words and are thrilled to hear that you love your bistro set. It's wonderful to know that it is comfortable, well made, and perfectly fits into your small garden space. We understand the importance of durability, and we're glad to hear that the set is robust enough to withstand strong winds without being too heavy. Thank you once again for your support and recommendation. We're delighted to have provided you with a product that brings joy and satisfaction to your garden. Should you have any further questions or need assistance in the future, please don't hesitate to reach out.

Posted 8 months ago

“So unimpressed with Kettler. Ordered two Cora chairs which arrived without fixings. Despite numerous contacts with the seller and them contacting Kettler the fixings have not been sent. Today I received a packet with 11 screws - each chair needs 12!! and no washers or allen key. Hopeless service.”

Helpful Report

Posted 9 months ago

We sincerely apologise for the inconvenience and frustration you have experienced with your recent purchase of the Cora chairs from Kettler. Your feedback is invaluable to us, and we deeply regret any shortcomings in our service. It is unacceptable that your chairs arrived without the necessary fixings, and we understand how frustrating it must have been to not receive the correct parts despite multiple contacts with both the seller and Kettler. Please accept our sincerest apologies for this oversight and the inconvenience it has caused. We acknowledge the error in sending only 11 screws per packet when each chair requires 12, and we regret the absence of washers and an allen key. This falls below the standard of service we strive to provide, and we are committed to rectifying this situation promptly. Our customer service team is dedicated to resolving this issue for you as quickly as possible. Please rest assured that we will arrange for the immediate shipment of the correct fixings, including the missing screw, washers, and allen key, to ensure that you can assemble your chairs without further delay. Once again, we apologise for the frustration and disappointment this has caused, and we thank you for bringing it to our attention. Your satisfaction is our priority, and we are committed to ensuring that you receive the exceptional service you deserve. If you have any further concerns or require assistance, please do not hesitate to contact us directly. We appreciate your patience and understanding.

Posted 9 months ago

“A good price for the seat cover. Fast and efficient service.”

Helpful Report

Posted 9 months ago

Thank you, Jonathan, for your fantastic 5-star rating of Kettler! We appreciate your feedback and are delighted to know that you had such a positive experience with our brand. We are thrilled to hear that you found the seat cover to be at a good price and were satisfied with our fast and efficient service. We strive to provide our customers with top-notch products and excellent customer service, so it's great to know that we were able to meet your expectations. Thank you once again for choosing Kettler, and we hope to serve you again in the future!

Posted 9 months ago

“I find the covers only last one season and then they go brittle and crack. Love the furniture and want to protect it...so every other year I'm spending £160 on getting new covers!”

Helpful Report

Posted 9 months ago

Dear Graham,Thank you so much for taking the time to share your feedback on Kettler. We truly appreciate it when our customers reach out and inform us about their experiences. We are genuinely sorry to hear about the issue you've encountered with our covers. We understand how frustrating it must be to have them last only one season and then become brittle and crack. We can imagine the inconvenience and the financial burden of having to purchase new covers every other year, amounting to £160 each time. At Kettler, our aim is to provide our customers with reliable and long-lasting products that they can enjoy for years to come. We regret that this hasn't been your experience with our covers. Customer satisfaction is our top priority, and we want to make things right. To improve upon this situation, we would greatly appreciate it if you could provide us with more details regarding your specific concerns. This will help us identify the areas for improvement and work on finding a suitable solution. Your input is invaluable to us, and we want to ensure that your furniture remains well-protected while reducing the need for frequent cover replacements. Once again, thank you for your feedback and for being a loyal customer. We sincerely apologise for any inconvenience caused.

Posted 9 months ago

“Great product and great customer service”

Helpful Report

Posted 9 months ago

Dear Sue,Thank you so much for your wonderful 5-star rating of Kettler! We truly appreciate your feedback and are delighted to hear that we were able to provide you with a great product and great customer service. Your satisfaction is our top priority, and we are thrilled that we met your expectations. Thank you once again for your support and for choosing Kettler. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are always here to help!

Posted 9 months ago

“Excellent quality products Prompt delivery”

Helpful Report

Posted 9 months ago

Dear Anne,Thank you so much for your wonderful 5-star rating of Kettler. We appreciate your support and are thrilled to hear that you are satisfied with our products. At Kettler, we strive to provide excellent quality products and prompt delivery to ensure a top-notch customer experience. Your positive feedback means the world to us and serves as encouragement to continue delivering the best service possible. Thank you again for your kind words. We hope to have the opportunity to serve you again soon!

Posted 9 months ago

“I have had Kettler furniture for years and have never had any issues. Great quality products. My last order of 3 garden lights had 1 light missing. This is not Kettler but TNT who only delivered 1 of 2 boxes. Still waiting for box 2”

Helpful Report

Posted 9 months ago

Dear Karen,Thank you so much for your outstanding 5-star rating of Kettler! We truly appreciate your kind words and your continuous support. We're thrilled to hear that you have been enjoying Kettler furniture for years without any issues. We pride ourselves on providing high-quality products that can withstand the test of time. We're sorry to hear about the missing garden light in your recent order. We understand that this inconvenience was caused by our delivery partner, TNT, who mistakenly delivered only one of the two boxes. Rest assured, we are working diligently to resolve this issue and ensure that the second box is promptly delivered to you. Thank you once again for your loyalty and taking the time to share your positive experience with our brand. We value customers like you, and your satisfaction means everything to us. Warmest regards, The Kettler Team

Posted 9 months ago

“Very good quality garden cushions bought to replace others I’ve had years. Parasol sturdy easy to open and shower proof so much better than competitors we looked at. Just wish we could get round back cushions. Stock seems low and not easy to get more if needed at a later date. Delivery quick and well packed.”

Helpful Report

Posted 9 months ago

Dear Moira, Thank you so much for your 5-star rating of Kettler! We are thrilled to hear that you are enjoying our products, especially the garden cushions and parasol. The fact that they have outlasted your previous ones is a great testament to their quality. We are also glad to know that you find our parasol sturdy, easy to open, and showerproof - qualities that differentiate us from our competitors. Regarding your feedback about round back cushions, we apologize for any inconvenience caused. We understand that our stock might be low in this particular item, and we are working diligently to ensure that we have a sufficient supply available in the future. If you need more cushions at a later date, please do not hesitate to reach out to our customer service team, and we will do our best to assist you. We are also pleased to hear that you were satisfied with the quick delivery and careful packaging of your order. Customer satisfaction is our utmost priority, and we strive to exceed your expectations at every step. Once again, thank you for choosing Kettler and for your kind review. We truly value your support and look forward to serving you again in the future.

Posted 9 months ago

“poor quality-very suprised”

Helpful Report

Posted 9 months ago

Dear Gary,Thank you so much for taking the time to share your feedback on Kettler. We truly appreciate hearing about your experience, and we are sorry to hear that it did not meet your expectations. We understand your disappointment with the poor quality of the product, and we are very surprised as well. Our aim is to always deliver top-notch quality products to our valued customers. We apologise for any inconvenience or frustration this may have caused you. Your feedback is invaluable to us as it helps us identify areas where we can improve. We would like to ask for your assistance in making things better by providing us with more details about the specific issues you encountered by contacting our team on sales@kettlerdirect.co.uk. This will enable us to address the problems directly and take appropriate measures to prevent them from happening in the future. Once again, we are grateful for your feedback and your patience. Our team is committed to ensuring a positive experience for all our customers, and we will do our utmost to rectify this situation. Should you have any further concerns or questions, please do not hesitate to reach out to us. We value your loyalty as a customer and hope to have the opportunity to serve you better in the future.

Posted 9 months ago

“Fantastic well made products and super easy to assemble. The quality is fantastic. I bought a very large corner sofa and side table set, as well as two loungers. I wasn’t sure about purchasing the white aluminium set at first, but then decided that the cushions which were advertised as mouse grey, were more likely to go with my surroundings as I have a vast light coloured patio. The cushions, in fact, are exactly as I had been wanting - a pale warm stone/taupe colour and look so stylish. I already had a cover to protect it and just as well, as we’ve had some storms recently. I would recommend purchasing a cover. It’s still new, so I don’t know how well it’ll fare, but my guess is it’ll be very durable. It also arrived in a matter of days!”

Helpful Report

Posted 9 months ago

Thank you so much for your amazing 5 star rating of Kettler! We truly appreciate your support and are thrilled to hear that you are enjoying our products. We are delighted to hear that you found our products to be well-made and easy to assemble. Our team takes great pride in ensuring the quality of each item we produce, so it's fantastic to hear that you are satisfied with your purchase. We also appreciate your feedback on the cushions. We strive to provide a variety of options to suit different styles and preferences, and we're glad that the pale warm stone/taupe color of the cushions complemented your surroundings and added a stylish touch to your patio. It's great to hear that you took the precaution of purchasing a cover to protect your furniture, especially with the recent storms. We always recommend taking this extra step to ensure the longevity of our products. Once again, thank you for your kind words and your recommendation. We're thrilled to have you as a satisfied customer and look forward to serving you in the future. If you have any further feedback or questions, please don't hesitate to reach out to us.

Posted 9 months ago

“We have had the corner seats for several years now and needed a new cover which was easy to order and at a good price point which is appreciated as want to look after our initial investment and have guests enjoy and admire. Thank you”

Helpful Report

Posted 9 months ago

Dear Kevin, Thank you so much for taking the time to leave us a 5-star rating for Kettler. We truly appreciate your support and are thrilled to hear that you are satisfied with our products. We have had the corner seats for several years now and needed a new cover, and we were delighted by how easy it was to order one from us. We understand the importance of looking after our initial investment and ensuring that our guests can enjoy and admire it as well. Once again, thank you for your kind words and for choosing Kettler. We look forward to serving you again in the future.

Posted 9 months ago

“I have bought a Large Kettler Cora,Corner Sofa about 4 yeras ago , the legs have deterioratedand and rotted, the coffee table had to be replaced twice and the replacement has rotted and is now looks terrible. The first purchase was 2 large Cora chairs like the corner sofa ,quite large and comfortable , the legs have rotted and will need a joineer to replace . One of my last purchases was a 4 or 6 seater Cora table with 4 rope chairs, the table is twisted and seperating at every joint , the legs have rotted and will need repairing , my very last purchase of funriture was a kettler cora round side table , that has rotted and will require some soert of repair . The finish on all of this range is poor for outside furniture , all joints that are exposed seem to gape after a very short time . As you can see i have invested a lot of money into this range. On a positive side the cushions are easy to look after and are very generous and comfortable . I cover all my furniture up every year with double protection .”

Helpful Report

Posted 9 months ago

Dear Kevin,Thank you so much for taking the time to provide us with your feedback regarding your experience with our Kettler furniture. We truly appreciate customers like you who share their thoughts with us. We sincerely apologise for the issues you have encountered with our products. We understand how frustrating and disappointing it must have been to experience deterioration and rotting of the legs on your Kettler Cora furniture. Additionally, we deeply regret that the coffee table had to be replaced twice and the replacement also ended up deteriorating. We are sorry to hear that the large Cora chairs and the Cora table with rope chairs have also experienced problems with rotting legs and twisting/separating joints. This certainly falls short of the quality we aim to deliver to our valued customers, and we apologize for any inconvenience caused. We greatly appreciate your feedback regarding the poor finish on our outdoor furniture range and the exposed joints that seem to gape after a short period of time. This information will be shared with our product development team for immediate attention and improvement. On a positive note, we are thrilled to hear that you have found our cushions to be easy to maintain and exceptionally comfortable. We are glad that they have provided you with a positive experience. Kevin, we are committed to providing the best customer experience possible, and your feedback helps us identify areas for improvement. We would love to understand more about how we can make things better for you. Please can you get in touch with our team at sales@kettler.co.uk and address your email to Dean Nevin-Bowley who is our Customer Services Manager, as I am sure that he will want to see how we can get this sorted for you. Once again, we sincerely appreciate your feedback and your continued support. Our team is dedicated to ensuring your satisfaction, and we look forward to the opportunity to serve you better in the future.

Posted 9 months ago

“Very good service”

Helpful Report

Posted 9 months ago

Thank you so much for your fantastic 5-star rating of Kettler! We truly appreciate your support and are delighted to hear that you had such a positive experience with us. At Kettler, we strive to provide the utmost customer satisfaction, and it brings us joy to know that you received very good service. Your satisfaction is of utmost importance to us, and we are committed to delivering exceptional products and assistance. Once again, thank you for taking the time to share your positive feedback. We look forward to serving you again in the future! Best regards, The Kettler Team

Posted 9 months ago

“Not cheap but much better quality than anything else that’s out there.”

Helpful Report

Posted 9 months ago

Dear Luke,Thank you so much for your outstanding 5-star rating of Kettler! We greatly appreciate your feedback and are thrilled to know that you had such a positive experience with our brand. "Not cheap but much better quality than anything else that’s out there." Your kind words truly mean the world to us. We take pride in offering only the highest quality products to our valued customers, and your recognition of this is truly gratifying. Once again, thank you for choosing Kettler, and we look forward to serving you again in the future. If you have any further feedback or inquiries, please don't hesitate to reach out to us.

Posted 9 months ago

“The container leaks everywhere! Poor quality.”

Helpful Report

Posted 9 months ago

Thank you so much for taking the time to provide your feedback on Kettler. We genuinely appreciate your valuable input and your honesty about your experience. We apologise for the inconvenience caused by the container leakage and the poor quality of our product.To ensure we improve our services, we would greatly appreciate it if you could provide us with more details regarding the issues you faced. Could you please let us know if the container leakage was due to a faulty seal or a structural problem? Additionally, if possible, please elaborate on the aspects of poor quality you encountered. Please contact our team on 01527 588997 and we will get this replaced for you. Once again, we apologise for the inconvenience caused, and we thank you for bringing these issues to our attention. We look forward to hearing from you and working towards making your future experiences with Kettler much better.

Posted 9 months ago

“Some outdoor furniture products require at least annual refinishing, which was not clear at time of purchase. The products required to do this maintenance are only available from Kettler and not from normal (even Kettler) stockists. They are premium priced. Their on-line ordering system is well-nigh dysfunctional - slow dispatch, incomplete labelling causing delivery issues. Simple product took several attempts and several weeks for delivery. Neither Kettler nor its delivery agents actively monitor and progress delivery.”

Helpful Report

Posted 9 months ago

Dear John,Thank you so much for taking the time to provide feedback on your experience with Kettler. We truly appreciate your honest input, as it helps us to improve our services and products. We sincerely apologise for the issues you encountered regarding the annual refinishing requirement for some of our outdoor furniture products. We understand that this information should have been made clearer at the time of purchase, and we apologise for any confusion or inconvenience this may have caused. We also acknowledge your frustration with the availability of maintenance products, which are currently only accessible through Kettler and not from our regular stockists. We understand that premium pricing can be a concern and we apologise for any inconvenience this may have caused you. Furthermore, we apologise for the difficulties you faced with our online ordering system, including slow dispatch and incomplete labeling leading to delivery issues. We understand that this has been a source of frustration during your order process and we sincerely apologise for any inconvenience caused. We are committed to addressing these issues and would greatly appreciate any suggestions you may have on how we can make improvements. Your feedback is invaluable to us, and we are determined to rectify these shortcomings to deliver the exceptional service you deserve. Once again, thank you, John, for sharing your experience with us. We value your feedback and hope to have the opportunity to serve you better in the future.

Posted 9 months ago

“Prompt delivery”

Helpful Report

Posted 9 months ago

Dear Andy,Thank you so much for taking the time to leave us a 4-star rating! We truly appreciate your support and are thrilled to hear that you had a positive experience with Kettler. Prompt delivery is something we strive for, and we're glad that it met your expectations. Your satisfaction is our top priority, and your feedback fuels us to keep improving. If you have any further questions or need assistance, please don't hesitate to reach out. We value your business and hope to serve you again soon.

Posted 9 months ago

“Can't complain about delivery time and the product is of good quality”

Helpful Report

Posted 9 months ago

Dear Tom,Thank you so much for your amazing 5-star rating of Kettler! We truly appreciate your support and are delighted to hear that you are satisfied with your experience. We are thrilled to know that you can't complain about the delivery time and that the product itself is of great quality. It means a lot to us to receive such positive feedback. Should you have any further questions or need assistance in the future, please don't hesitate to reach out. We are always here to provide you with exceptional service and top-notch products. Once again, thank you for your kind words and for choosing Kettler!

Posted 9 months ago

Kettler is rated 4.4 based on 2,349 reviews