Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,324 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,324 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 14th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought the 3 by 4 metre parasol. It is beautifully engineered. The only thing I don’t understand is the central speaker/light system. For me, it’s superfluous and would have preferred it to have been an optional extra. Also, it seems that you have to remove the system each time you close the parasol which is a faff. Overall, I am very happy with the product and am looking forward to some sun!”

Helpful Report

Posted 8 months ago

Thank you, David, for your amazing 5-star rating of Kettler! We sincerely appreciate your feedback. We're thrilled to hear that you found our 3 by 4 metre parasol beautifully engineered! We understand your concern regarding the central speaker/light system, and we appreciate your suggestion for it to be offered as an optional extra. We'll definitely consider this for future improvements. Regarding the inconvenience of removing the system each time you close the parasol, we apologise for any hassle caused. Nonetheless, we're delighted that you're overall very happy with the product and eagerly awaiting some sun! Thank you once again for choosing Kettler.

Posted 7 months ago

“The Copper Pendant Patio Heater is made to a lovely quality but the power lead is too short and we now have to get an electrician to fix this problem.”

Helpful Report

Posted 8 months ago

Hi Julie,Thank you so much for taking the time to share your feedback about Kettler! We really appreciate it. We're sorry to learn that the chord length is a little shorter than your requirements however, this is of standard length and we are sure with a little help from an electrician you will be able to enjoy using the heater in the place you wish to use it. If you ever need any assistance or have any questions, please don't hesitate to reach out to us. We're always here to help.

Posted 7 months ago

“All outdoor furniture is way overpriced, especially single items, so would only buy in a sale of at least 50% off. Purchased Palma day bed which seems well put together and good quality. Delivery packaging is very good, so at least stuff arrives in the expected state.”

Helpful Report

Posted 8 months ago

Thank you so much for taking the time to share your positive experience with Kettler! We greatly appreciate your 4-star rating and are thrilled to hear that you found our Palma day bed to be well put together and of good quality. We understand that outdoor furniture prices can often be high, and we appreciate your suggestion of waiting for a sale. We also take pride in ensuring that our delivery packaging is top-notch, ensuring that your order arrives in the expected state. Your satisfaction is our utmost priority, and we are glad to hear that we met your expectations in this regard. Once again, thank you for choosing Kettler, and we look forward to serving you again in the future.

Posted 7 months ago

“Very quick delivery and updates on dispatch & delivery.”

Helpful Report

Posted 8 months ago

Thank you so much, Lorainne, for your outstanding 5-star rating of Kettler! We truly appreciate your support and are delighted to hear that you had a positive experience with us. Your satisfaction is our top priority, and we will continue to strive for excellence in all aspects of our service. We also appreciate your kind words regarding our very quick delivery and updates on dispatch & delivery. Rest assured, we will continue to offer efficient and timely deliveries, keeping you informed every step of the way. Thank you once again for choosing Kettler, and we look forward to serving you again in the future!

Posted 7 months ago

“Kettering great service and products. Not happy with chosen delivery courier”

Helpful Report

Posted 8 months ago

Thank you so much for taking the time to leave us a 5-star rating for Kettler. We truly appreciate your kind words and support. We are thrilled to hear that you are satisfied with our great service and products. However, we would like to apologise for any inconvenience caused by the chosen delivery courier. Customer satisfaction is our utmost priority, and we value your feedback as it helps us improve our services. Thank you once again for your positive review, and we hope to serve you even better in the future. Best regards, Kettler Team

Posted 7 months ago

“Kettler Palma Day Bed. From ordering to delivery was very quick. Delivery partner placed it where I wanted it and were very pleasant. Nice to be able to buy something that doesn’t need to have some kind of assembly once it arrives. Only downside was that a bolt was missing from the centre armrest/table. I contacted aftersales and sent a picture of an identical bolt. Kettler identified it and sent me a bolt by first class post the next day. I also purchased the rain cover and with the incessant rain and very strong winds I think that was a good idea. The cover has vents on the sides which allows the wind to escape and stops the cover ballooning and trying to fly away. Excellent product and service, thank you Kettler.”

Helpful Report

Posted 8 months ago

Dear Chris, Thank you so much for your incredible 5-star rating of Kettler! We are thrilled to hear that you had a fantastic experience with us, from the quick ordering to the prompt delivery. We are glad that our delivery partner placed the Kettler Palma Day Bed exactly where you wanted it, making the process even more convenient for you. We are sorry to hear about the missing bolt from the centre armrest/table, but we are pleased that our aftersales team was able to swiftly assist you in identifying and replacing it. Customer satisfaction is our top priority, and we are always here to help resolve any issues that may arise. We are delighted to hear that you also purchased the rain cover and found it to be a great idea considering the incessant rain and strong winds. The vents on the sides are designed to allow the wind to escape and prevent the cover from ballooning or flying away. We are glad that this feature met your expectations. Once again, thank you for your kind words and for choosing Kettler. Your support is greatly appreciated, and we are delighted that you are pleased with both our product and service. If you have any further questions or need assistance, please do not hesitate to reach out to us.

Posted 7 months ago

“Kettler responded well when something went wrong, replying to messages and sending a quite big spare part. The instructions could be improved. Two lengths of bolt are supplied but the instructions don't say which should go where. And the table legs have holes on one side only for fixing a crosspiece. Not mentioned in instructions. These holes need to face *inwards* so the next piece can be bolted on. (I did this wrong and had to reassemble.)”

Helpful Report

Posted 8 months ago

Thank you, for your 4-star rating of Kettler. We appreciate your feedback and are glad to hear that we responded well when something went wrong. We strive to provide excellent customer service and ensure that our customers are satisfied. Your comment about the instructions has been duly noted, and we apologise for any confusion caused. Rest assured, we will work on improving them for future customers. Thank you for bringing this to our attention, and we hope you continue to enjoy your Kettler product.

Posted 7 months ago

“Products very high quality. However, I asked a question on your website over a week ago and still have not received a reply”

Helpful Report

Posted 8 months ago

Dear David, Thank you so much for taking the time to rate Kettler with 4 stars! We truly appreciate your support and feedback. We are delighted to hear that you found our products to be of very high quality. We strive to maintain the highest standards in delivering top-notch products to our valued customers like yourself. Furthermore, we sincerely apologise for the delay in responding to your question on our website. Are you able to forward us your question to sales@kettler.co.uk and we will gladly respond asap to you Thank you again for your positive rating and for bringing this matter to our attention. We value your feedback and are constantly striving to improve our customer service.

Posted 7 months ago

“Excellent service and excellent products, quick delivery, highly recommended.”

Helpful Report

Posted 8 months ago

Dear Alistair, Thank you so much for giving us a glowing 5-star rating for Kettler. We are thrilled to hear that you had an excellent experience with our service and products. "Excellent service and excellent products, quick delivery, highly recommended." Your recommendation means the world to us, and we appreciate your kind words. We always strive to provide top-notch service, along with high-quality products, ensuring a delightful shopping experience for our valued customers like you. Thank you once again for your fantastic review and for choosing Kettler. We look forward to serving you again in the future.

Posted 7 months ago

“Customer very helpfull on the telephone. Order despatched quickly when it was in stock, I think it was 2 days. Delivery was quick as well.”

Helpful Report

Posted 8 months ago

Dear Mike,Thank you so much for giving Kettler a five-star rating! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with us. We are glad to know that our customer service representative was helpful during your telephone conversation. Our team strives to provide exceptional service to all our customers. Furthermore, we are glad that your order was dispatched quickly once it was in stock, taking just two days. We understand the importance of a timely delivery and aim to ensure that our customers receive their orders promptly. Once again, thank you for your kind words and for choosing Kettler. We value your support and hope to serve you again in the future.

Posted 7 months ago

“Re previous review about my Kettler steamer chairs (purchased through John Lewis) - Thank you to a lovely gentleman in the Kettler Customer service department who contacted me after my review to sort out the situation. A perfect example of customer service and turning a negative situation in to a positive outcome. Now a very Happy customer.”

Helpful Report

Posted 8 months ago

Thank you so much for your fantastic 5-star rating of Kettler! We greatly appreciate your support and are thrilled to hear that you had a positive experience with our customer service department. We're delighted that we were able to resolve the situation and turn it into a positive outcome for you. Your satisfaction means the world to us, and we're truly grateful for your kind words. Thank you again for choosing Kettler, and we're so happy to have you as a very happy customer!

Posted 8 months ago

“I had an issue with a kettler product that I purchased via John Lewis. In life you genuinely find out how good a company is when you have an issue. After posting a review online a lovely gentleman from Kettler contacted me directly and successfully sorted out the situation turning an unhappy customer in this a happy one. Positive experience and great customer service.”

Helpful Report

Posted 8 months ago

Thank you so much for taking the time to share your experience with us! We are thrilled to hear that we were able to resolve the issue you encountered with your Kettler product purchased through John Lewis. At Kettler, we strive to provide top-notch customer service, and it's wonderful to know that our efforts made a positive impact on your experience. We truly appreciate your kind words and your continued support. If you ever have any further questions or concerns, please don't hesitate to reach out to us. Thank you again for choosing Kettler!

Posted 8 months ago

“Cover fits perfectly. Would have given 5 Stars if the product was 100% correct as advertised. The cover came without the 'Draw string/toggle to secure cover' Kettler cusromer service were very good and kindly resent but unfortunately the same issue. I gave up and instead just placed a decorative stone on the table to hold the cover down during light winds. Please see photo attached where I have added a red arrow pointing to clear illustration the 'Draw string/toggle to secure cover', from the storage bag.”

Helpful Report

Posted 8 months ago

“Great product. You do need to concentrate on the instructions howegver.”

Helpful Report

Posted 8 months ago

Dear Jenny, Thank you so much for taking the time to rate Kettler with 5 stars! We truly appreciate your positive feedback and are thrilled to hear that you consider our product great. We're constantly striving to provide exceptional products to our customers, and your review validates our efforts. We understand that our instructions might be a little challenging at times, but we appreciate your advice to concentrate on them. Our team is continuously working on improving the clarity and comprehensibility of our instructions to ensure our customers have a smoother experience. Thanks again for your support and for choosing Kettler! If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!

Posted 8 months ago

“I didn’t think the tent pole for the cover very good can’t keep it to stand up”

Helpful Report

Posted 8 months ago

Hi Lynne,Thank you so much for your 4-star rating of Kettler! We greatly appreciate your feedback. We apologise for any inconvenience caused regarding the tent pole for the cover. We understand that it may be frustrating when it doesn't keep the tent properly standing up. We will take this into consideration and work towards improving the design. Your support and feedback are invaluable to us. If you have any further suggestions or concerns, please feel free to reach out to us. We are here to assist you in any way we can. Thank you again for choosing Kettler!

Posted 8 months ago

“Kettlers is an excellent firm to deal with. They acted promptly with great politeness and were exceptionally pleasant to talk to as well as the kindness of their emails. I have to say this was greatly appreciated in an age where good manners do not seem to matter anymore. As a ps, my replacement table was delivered ten minutes early of their expectation which was on Easter weekend, battling through the M25 and M20!! Yes I am well pleased.”

Helpful Report

Posted 8 months ago

Thank you for your amazing 5-star rating! We are delighted to hear that you had such a positive experience with Kettler. It was our pleasure to assist you promptly and with great politeness. We truly value good manners and aim to provide exceptional customer service. We are glad that you appreciated the kindness of our emails. It's fantastic to know that our delivery exceeded expectations, especially considering it was over the Easter weekend and battling through the M25 and M20! We are thrilled to have made you well pleased. Thank you again for choosing Kettler!

Posted 8 months ago

“This was a repeat purchase as we have been very pleased in the past. Very quick and efficient service. The only issue was the size of the box the corner unit was delivered in. It caused a massive headache as it wouldn't fit through any of the doors or gate, requiring it to be lifted over the fence by 3 burly men at great effort. Otherwise great.”

Helpful Report

Posted 8 months ago

Dear Sue, Thank you so much for your wonderful 5-star rating of Kettler! We truly appreciate your support and are thrilled that you had another positive experience with us. We want to apologise for the inconvenience caused by the size of the box that the corner unit was delivered in. We're sorry for the headache it caused and the effort required to get it over the fence. Rest assured, we have taken note of your feedback. We sincerely appreciate your loyalty as a repeat customer and your kind words about our quick and efficient service. We will continue to strive for excellence to consistently meet your expectations. Once again, thank you for choosing Kettler. We value your business and are grateful for your support.

Posted 8 months ago

“Good discounted price. Excellent delivery service. Product was easy to assemble. States 4 people, but 2 is sufficient. Well packaged , no damage. Simple instructions. Happy with Product. Will need to see how it weathers.”

Helpful Report

Posted 8 months ago

Thank you so much for your amazing 5-star rating of Kettler, David! We truly appreciate your kind words and we're thrilled to hear about your positive experience with our product. We're glad that you found it easy to assemble and that it was well-packaged with no damage. It's also great to hear that our delivery service impressed you. We hope our product continues to meet your expectations, and we're confident it will weather well. Thanks again for choosing Kettler, and we look forward to serving you again in the future!

Posted 8 months ago

“Products are great ordering spares is great but postage seems a bit long still not received my spares order booked 13th now 20th”

Helpful Report

Posted 8 months ago

Dear Lorraine Thank you so much for your glowing review and for choosing Kettler for your spare parts needs. We're thrilled to hear that you're satisfied with the quality of our products and that you find our spare parts ordering process convenient. We're sorry to hear that you've experienced a delay in receiving your spare parts order. We understand the importance of timely delivery, and we apologise for any inconvenience this delay may have caused. Rest assured, we are actively working with our shipping partners to ensure that orders are processed and delivered as quickly as possible. If you could kindly provide us with your order details by contacting the team on 01527 588997, we will investigate the status of your shipment and ensure that it is promptly resolved. Your satisfaction is our top priority, and we want to make sure that your experience with Kettler continues to exceed your expectations. Thank you once again for your positive feedback and for your patience as we work to resolve this issue. If you have any further questions or concerns, please don't hesitate to reach out to us directly.

Posted 8 months ago

“The product was fine but I won't order agaon from Kettler because you use TNT as your delivery partner. Waiting in all day for something that doesn't arrive and no way to get updates is tedious and unprofessional.”

Helpful Report

Posted 8 months ago

Dear Ruth, Thank you for taking the time to share your feedback regarding your recent experience with Kettler. We sincerely apologise for any inconvenience you encountered with the delivery process via TNT. Your feedback is invaluable to us as we continuously strive to improve our services. We understand that waiting for a delivery that doesn't arrive as scheduled can be frustrating, and we apologise for any inconvenience this may have caused. We acknowledge the importance of timely and reliable delivery, and we are actively working with our delivery partners to address any issues and improve communication regarding delivery updates. While we regret that your experience with the delivery process has led you to reconsider future orders with Kettler, we hope you'll consider giving us another chance in the future. We are committed to providing a seamless and positive shopping experience for all our customers, and we would welcome the opportunity to regain your trust. If you have any further concerns or feedback, please don't hesitate to reach out to us directly. We value your input and are here to assist you in any way we can. Thank you again for bringing this matter to our attention, and we appreciate your understanding and patience.

Posted 8 months ago

Kettler is rated 4.4 based on 2,324 reviews