Kettler Reviews

Name: Kettler
Rating: 4.41

4.4 Rating 2,371 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,371 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery and we’ll packaged.”

Helpful Report

Posted 2 years ago

Thank you for your kind review. It's great to hear that you are happy with your purchase.

Posted 2 years ago

“Bought a lovely set of kettle garden furniture last year. It was expensive so we bought Kettler covers for each item, sofa, bench, table and two chairs. These were also very expensive but we wanted to protect the furniture so went for Kettler’s. We’ve only used them through one winter and they look awful, they have faded terribly, they are different shades of patchy grey now. The bench cover is now turquoise even though all the covers were grey to start with. They already have holes in and obviously won’t last many more years! I always thought Kettler was a good brand, how wrong was I!!!!”

Helpful Report

Posted 2 years ago

Thank you for your review, Linda. I am very sorry to hear that you are not happy with the quality of your protective covers. We would love to get this resolved for you as soon as possible. Please contact our customer service team at Sales@kettlerdirect.co.uk with details and photos of the issue and we will look into this for you.

Posted 2 years ago

“It would be nice to actually receive the parts I have ordered and STILL waiting for so how I can rate you at the moment is not very good as I’m still waiting and not even an email to say they have even been dispatched?”

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Posted 2 years ago

Thank you for your review, Chris. I am sorry to learn of the delay with your order. I can see that your Gear Knob has been delivered to you via Royal Mail and I have been assured that you have discussed this matter with our Customer Service Team.

Posted 2 years ago

“quick efficient good value”

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Posted 2 years ago

Thank you very much for your review Simon, we are so glad to hear you are happy with your order.

Posted 2 years ago

“Unbelievably great service from a company who actually respects and honours the three year guarantee on their furniture. Thank you so much for the replacement table and the exceptional customer service”

Helpful Report

Posted 2 years ago

Thank you for your review, Karen and we are very sorry to learn that you have had an issue with your product. I have been assured that you have since spoken with Abi in Customer Services who has resolved the issues. If there is anything else we can help with, please contact Trade@kettler.co.uk.

Posted 2 years ago

“The purchase of touchup paint arrived within seven days as indicated. We have serious rust on 4 chairs having the company replacing two earlier through again rusting. When purchased we were assured that the metal chairs could be left out in normal weather. I doubt that we would purchase Kettler metal chairs again”

Helpful Report

Posted 2 years ago

Thank you for your feedback, we are so sorry to hear about the issues you have had with your chairs. Our Metal chairs come with a 3 year Anti-Rust warranty. So that we can assist you with this, please contact our After Sales team at sales@kettler.co.uk and we will be happy to discuss this further.

Posted 2 years ago

“Excellent service from your employee who took my phone call. I required some leg protectors for my garden furniture and she showed me where to find them on your website. I took the opportunity to tell her what am amazing product your Royal Garden Savoy range is. Bought in 2003 and still going strong! We also have some in Spain which is also amazing. Well done Kettler!”

Helpful Report

Posted 2 years ago

Many thanks for your review Wendy! We are delighted to hear about the excellent service you have received from our Customer Service team. We have passed on your feedback to the colleague, who was more than happy to assist you.

Posted 2 years ago

“Have always purchased Kettler because they build substantive products that last!”

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Posted 2 years ago

Thank you so much for your kind review. We hope you continue to enjoy using your Kettler products this summer!

Posted 2 years ago

“Excellent product; strong, durable & fit for purpose material”

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Posted 2 years ago

We are so glad to hear you are happy with your Kettler order. Thank you for your review Phil!

Posted 2 years ago

“Very pleased with the service. I feel sure I will be happy with the product.”

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Posted 2 years ago

Thank you for your great review, David. We are so happy to hear that you are pleased with our furniture and service.

Posted 2 years ago

“Haven’t received it !!!”

Helpful Report

Posted 2 years ago

Thank you for your review, and we are sorry to learn that your delivery has been slightly postponed. We understand that our chosen carrier is delivering your order today and we apologise for any disappointment that this may have caused.

Posted 2 years ago

“Exactly as described excellent quality promt delivery thanks”

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Posted 2 years ago

Thank you for your brilliant review, Anthony. We are so pleased to hear that you are happy with our furniture and delivery service.

Posted 2 years ago

“Still not receive……….”

Helpful Report

Posted 2 years ago

Thank you for your review and we are sorry to hear that you have not received your delivery. Unfortunately, we have been advised that our couriers are unable to locate your consignment. However, I have been assured that you have since spoken with Dan in Customer Services who has resolved the issues and rescheduled delivery for you. We are very sorry that you have had issues with the delivery and hope that you enjoy many years of use from your table tennis table when this arrives.

Posted 2 years ago

“Only ordered some replacement feet for a table but was very pleased that they were available and not expensive. Came within a few days and no delivery charge. Excellent service.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to review our service, John. We are so pleased to hear that you are happy with your order.

Posted 2 years ago

“Very happy with purchases”

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Posted 2 years ago

Thank you for your review, Lyn. We are pleased to hear that you are happy with your purchase.

Posted 2 years ago

“Very high quality. Also product sent out very quickly. Thank you.”

Helpful Report

Posted 2 years ago

It is great to hear you are happy with the quality of your Protective Cover. Thank you very much for your kind review!

Posted 2 years ago

“Zero interest in ensuring a positive customer experience. Product is just dumped by delivery company and then it is up to the customer to find a company who can assemble due to product being so heavy I am not able to do this. I am a woman on my own and was really looking forward to receiving my new table tennis table but now I need to pay another company to come and assemble. Really very disappointing given the amount paid.”

Helpful Report

Posted 2 years ago

We are sorry to read of your dissatisfaction with your purchase, Hilbre as we would want all of our customers to be excited to receive their products. We do state at the point of order that delivery with our couriers is a kerbside delivery only, so we are sorry that you must not have seen that. The product does require assembly however, the comprehensive assembly instructions should allow this to be done fairly swiftly. We truly hope that once assembled you can enjoy many years of use from the table, and we will ensure that you get a call this afternoon from the team to discuss any further points that you wish to raise.

Posted 2 years ago

“Excellent product”

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Posted 2 years ago

Great to hear, Sarah! Thank you for your review

Posted 2 years ago

“2 x covers ordered, only 1 received so far........so 1 delivered on time the other not recieved yet”

Helpful Report

Posted 2 years ago

Hi Brett. I am so sorry to hear that you are missing one of your Protective Covers. We are investigating the matter and our Customer Support team will contact you shortly.

Posted 2 years ago

“We purchased the Palma set about 5 years ago, extremely comfortable with the supplied cushions. Just ordered a new chair cover, came very quickly by courier, excellent quality at a great price. Beware of cheap imitations! 😎”

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Posted 2 years ago

Thank you for your brilliant review, Stephen. We are so pleased that you have purchased more Palma to go with your set, and hope that you enjoy many more years of use from it all!

Posted 2 years ago

Kettler is rated 4.4 based on 2,371 reviews