Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,341 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased patio heater last year £279 Kalos Unable to find a cover to fit it. The lead also comes out the bottom therefore sits in water when rains . Please could you advise Thanks”

Helpful Report

Posted 2 years ago

Thank you for your recent review of the heater Jo, and we are sorry that we do not manufacture protective covers for these. We advise that when possible, to store the heaters inside when not in use but we will pass your comments onto the relevant teams within Kettler to consider with future product development.

Posted 2 years ago

“Last year I bought a small round metal mesh table and two chairs for a balcony area. They work perfectly. This is in addition to a large table (metal again) and seating for 8 that we bought about 40 years ago. The 40 year old table is still in excellent condition with the exception of one small area where somebody decided to saw some wood on it and chipped the paint. Happy to report the paint is still available. During the recent storm, our small table flew over our balcony down into the garden, falling on concrete. Again little damage, but need to replace some bolts to secure the table top to the legs. I hope our more recent purchase will serve us as well as the original one.”

Helpful Report

Posted 2 years ago

Thank you for your review, Jane. It is wonderful to hear from our returning customers, and we hope that you enjoy many more years of use from your new table.

Posted 2 years ago

“Purchased Elba Aluminium Medium Storage Box in July 2020. Looks nice*, pretty solid and, importantly, keeps the contents dry (ie the waterproof liner works). *But over the last winter a discolouration appeared on the top surface (about 15cmx18cm) which is not covered by the 3 year warranty. Their justification is user misuse, due to the minor scuffs elsewhere you can see, which I would normally put down to normal wear and tear in a family with small children, dogs etc, and not related to the discoloured mark. So, in summary the aluminium powder coating they use is not as resilient or as tough as you would, and should, expect.”

Helpful Report

Posted 2 years ago

Thank you for your review Kevin and we are very sorry to learn that you have had an issue with your product. We have passed your comments onto the Customer Service Manager who will be in touch with you directly.

Posted 2 years ago

“We purchased the Elba table and chairs. Really happy with size and quality . Unfortunately we didn’t realise that we had to treat it straight away. We had to cover it for a week until the wood protector spray was delivered . We would have purchased this at the same time as the table if we’d known . Would have been helpful if this advice was included in the description of the product . Otherwise very pleased .”

Helpful Report

Posted 2 years ago

“Purchased a table tennis cover to replace a very cheap and unsuitable one. It fits perfectly and is excellent quality.”

Helpful Report

Posted 2 years ago

“Excellent service Swift response and email confirmation of order and delivery”

Helpful Report

Posted 2 years ago

“I bought the medium aluminium garden container which cost £450 so I expected a quality product but, when delivered, it was damaged in 2 places one of which made it unusable. When I informed Kettler they said that I had to repack the old one for collection and wait for a new one. This involved me being at home on 2 separate occasions. The new one arrived but the hydraulic struts would not collapse to allow the lid to close. I was told by Kettler to wait a couple of days for them to 'warm up' which I did but it made no difference. I now use the storage box without the struts as I cannot be bothered to deal with Kettler again. No apology and no offer of compensation.”

Helpful Report

Posted 2 years ago

Thank you for your recent review Lawrence and I am very sorry that you have not been happy with the product received or the service. You should not have to alter your product to be able to use it, this is clearly an issue with the item you have received. We would love to get this resolved for you as soon as possible and our aftersales team will be in contact to arrange a suitable resolution for you.

Posted 2 years ago

“The packer made a mistake and made a problem with the order”

Helpful Report

Posted 2 years ago

We are sorry to hear this Lyn, and would very much like to help get this resolved. Our Aftersales Team will contact you this morning to try and resolve the issue, so apologies for any inconveninence that this may have caused.

Posted 2 years ago

“After receiving the table tennis table (which the delivery firm rolled down the driveway!). We had three identical parts shatter during assembly, they are all little arms that are part of the release mechanism and even when greasing after the first part shattered, two more broke with very little force applied.”

Helpful Report

Posted 2 years ago

We are really sorry to read that you have had this experience with our couriers Carl, and we would definately like to get these issues resolved for you. I have asked for our After Sales Team to contact you this morning to get the matter resolved.

Posted 2 years ago

“Impressed with the service”

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Posted 2 years ago

Thank you for your review Christopher, and we are thrilled to hear that you have been satisifed with our service!

Posted 2 years ago

“Case damaged on opening which was not done by us as the side it is on couldn’t be at the top of the box See photos below”

Helpful Report

Posted 2 years ago

We are very sorry to see that your protective cover has arrived damaged Angela. Our Customer Service Team will be in touch to get a replacement cover despatched to you immediately.

Posted 2 years ago

“I purchased two lounge chair covers. on the 2nd or 3rd night of use we had a mediocre wind, which got between the chair and cover. By morning, the chair had been blown over and the cover found the other side of the garden. on retrieval the four feet togs were still tightly in place,supposedly to prevent removal! Luckily I can sew so can adapt but this should not be necessary.”

Helpful Report

Posted 2 years ago

“Ordered some covers for our patio furniture. Arrived within five days of placing order. Very pleased!”

Helpful Report

Posted 2 years ago

Thank you for your review. We are so glad to hear you are pleased with your Protective Covers. We hope you enjoy using your Kettler order in the coming months!

Posted 2 years ago

“good quality”

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Posted 2 years ago

Very pleasing to hear! Thank you very much for your review Susan.

Posted 2 years ago

“We love our new garden furniture (caredo) and the cushions arrived early after we were told the end of March…would certainly recommend Kettler”

Helpful Report

Posted 2 years ago

We are so pleased to hear that you love your Kettler Order! Thank you for your positive review Jill.

Posted 2 years ago

“Kettler sent me out replacement parts immediately. Great service”

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Posted 2 years ago

Thank you for your review. It is fantastic to hear that you have been satisifed with our service

Posted 2 years ago

“Easy to use website / find what I wanted and delivery within promised deasline.”

Helpful Report

Posted 2 years ago

We are pleased to hear that you found the website easy to use and that you were able to find what you wanted. Thank you for leaving your review Paul.

Posted 2 years ago

“Good quality products”

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Posted 2 years ago

Thank you for your review Judy!

Posted 2 years ago

“Good paint and clear instructions.”

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Posted 2 years ago

Thank you for your review Bruce. We are pleased that you are happy with the product!

Posted 2 years ago

“Great service .”

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Posted 2 years ago

Thank you for your review Ian!

Posted 2 years ago

Kettler is rated 4.4 based on 2,341 reviews