Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,341 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

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“I never received what I ordered.”

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Posted 4 years ago

“Super rower”

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Posted 4 years ago

“replaced garden furniture that was starting to rust without any quibble , and very quickly and efficiently”

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Posted 4 years ago

“Although the replacement table top was not available for a few months your staff were always friendly, helpful and kept me up to date.”

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Posted 4 years ago

“Excellent customer service, very helpful”

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Posted 4 years ago

“Ordered a palma sofa that had a factory defect. The company we bought the set from contacted kettler on our behalf. Kettler promptly arranged collection of the defective sofa and replaced it with a new one.”

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Posted 4 years ago

“They were very efficient”

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Posted 4 years ago

“Dealt with my issue well and fairly”

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Posted 4 years ago

“Twice failed to deliver table tennis table, both times cancelled on the day. First time due to delivery service van issue, second time due to damaged product. Contacted customer service today but no response. Kids will now not have Xmas present and will have to go through pain of getting money back and ordering from somewhere else. Very disappointing experience.”

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Posted 5 years ago

“Had to ring Kettler with regards to faulty goods. Customer Services were extremely helpful and the issue resolved.”

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Posted 5 years ago

“Replaced garden chairs promptly -after sales service excellent”

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Posted 5 years ago

“Easy to put in warranty claim on line. Very quick response, no problem at all with replacing 3 Caredo chairs. Delivery & collection good. Very happy with the service.”

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Posted 5 years ago

“No fuss. No disputes. Just good service.”

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Posted 5 years ago

“Most things. Delayed initial delivery. Defective product, unable to just replace the table - whole set replaced when not needed- very wasteful. During this replacement, multiple collection / delivery errors. Days off work and hours wasted waiting for theses failed deliveries. All in all took 7 months to finally rectify but now winter so can’t even use the garden furniture.....!”

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Posted 5 years ago

“My claim has been dealt with efficiently and courteously and the warranty is as good as it’s word”

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Posted 5 years ago

“Great aftercare and thankyou for your prompt help.”

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Posted 5 years ago

“We had a slight problem with rust on one of our chairs. After emailing photos of the original receipt and the affected area of the chair, a replacement was quickly sent and the defective chair collected. A very quick and efficient service.”

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Posted 5 years ago

“No Hassel warranty claim. Sent out a new bench to replace the original one we purchased. Thank you”

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Posted 5 years ago

“There was a problem with an RHS/Kettler bench that I bought from a garden centre back in the summer. I sent photos and Kettler agreed instantly that this should not have happened. They apologised and I offered me a replacement bench. Their response was speedy, courteous and efficient. Thank you!”

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Posted 5 years ago

“Contacted Kettler uk regarding a fault on my crosstrainer. I was dreading having to buy a new one. The man on the phone diagnosed the fault and sent me a part costing only £6. The crosstrainer is again working perfectly. Fantastic service THANK YOU!!”

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Posted 5 years ago

Kettler is rated 4.4 based on 2,341 reviews