Kettler Reviews

Name: Kettler
Rating: 4.41

4.4 Rating 2,371 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,371 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent communication & quick delivery times”

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Posted 2 years ago

Thank you so much for your review. We are so pleased to hear you were happy with the service you received!

Posted 2 years ago

“2 Teak Tables arrived on time. Very happy with them although if you didn't have the right tools to put them together, it would have been a very different experience!”

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Posted 2 years ago

Thank you for your kind review Janice. We are so pleased to hear you are happy with your order. We hope you enjoy using your Kettler furniture this summer!

Posted 2 years ago

“Good product fair price”

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Posted 2 years ago

Thank you very much for your kind review Christopher!

Posted 2 years ago

“Item arrived on time,directions easy to follow.Thankyou Item arrived on time,directions easy to follow.Thank you.N. A. Stacey.”

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Posted 2 years ago

Thank you so much for your kind review Naomi. We hope you enjoy using your Kettler product this summer!

Posted 2 years ago

“Good website and I was able to find the lacquer to patch my mesh chairs and table. It would be good if the lacquer was available in a larger size. I have owned my chairs since 1998 and they are still looking good provided that they are patched and checked each year”

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Posted 2 years ago

Thank you so much for your review and feedback Jo. We hope you enjoy your continued use of your Kettler furniture this summer!

Posted 2 years ago

“Good quality and comfortable even without cushions. Furniture has been left out in all weather conditions without any adverse effect.”

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Posted 2 years ago

Thank you so much for your kind review David. We hope you enjoy using your Kettler furniture this summer!

Posted 2 years ago

“Placed two orders Exercise bike never arrived - waiting for refund Cross fit trainer arrived in shoddy box loose packaging everywhere, bolts missing (Both were refurbished stock)”

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Posted 2 years ago

Thank you for your feedback Mark. We make every effort to restore our refurbished products to their original condition, however there may be some minor cosmetic wear which will not affect the product’s operation. I understand this has now been resolved and your refund has been processed. If you need help with anything else, please do not hesitate to get back in touch.

Posted 2 years ago

“unfortunately, I ordered the wrong part. Phoned and was told by a disinterested person that I would have to send photographs in order to identify which part I needed. Did that two weeks ago and have still heard nothing. also ordered some retouching paint for a scratch on one of my chairs. I don't think they could have sent a smaller bottle. I've seen bigger free samples on magazines. Not impressed.”

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Posted 2 years ago

Thank you for your feedback. I am so sorry to hear you are not satisfied with the service you have received. Our touch-up paint is a 5ml bottle and should only be used to touch up minor damages to the paint coating. Unfortunately, we cannot locate the images you have sent in. Our Customer Service team will be in touch via email to assist you further.

Posted 2 years ago

“One was broken and half empty”

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Posted 2 years ago

Thank you for your feedback Wayne. So that we can assist you with this matter, please get in touch with us at sales@kettlerdirect.co.uk and one of our team will be happy to help.

Posted 2 years ago

“Slight issue with my order and the customer service was fantastic, thank you so much”

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Posted 2 years ago

Thank you very much for your kind review. We are so pleased to hear you were happy with the service you received. Your feedback has been passed on to the colleague, who was more than happy to assist you.

Posted 2 years ago

“Kettler garden furniture! Before you buy please read the small print it’s garden furniture but under no circumstances can you let your furniture get wet as it’s not meant to get wet. As we all know we live in the UK so it tends to rain here from time to time. The cushions are listed as “shower resistant” They ARE NOT we have had our furniture out for the first time since buying them in January this year waiting on the better weather. We had a shower of rain earlier and now the cushions have a few wet stains on them that won’t come off. According to the person we have spoken too it’s our fault for leaving them in a shower of rain. We purchased a purpose made cover for our furniture the other day and it arrived yesterday. What a waste of time that was I would need to put it on and off every 5 mins. The answer we got from Kettler today was very disappointing BEWARE WHAT YOU ARE PURCHASING”

Helpful Report

Posted 2 years ago

Thank you for your review, Mr McKenzie. The user manual states that Kettler furniture is designed to be left outdoors all year round (excluding cushions). Cushions should be stored in a dry ambient temperature when not in use. The cushions are not waterproof and leaving the cushions out in the rain can cause the fire retardant layer to run which then causes stains on the cushions. If you would like to email us images of the cushions, we can advise how to try to reduce the appearance of the marks. Please email our aftersales team at sales@kettler.co.uk

Posted 2 years ago

“Bought the Charlbury lounge set. Poor finish on the rattan, it is badly scuffed/fraying. Customer service is extremely poor and have failed to address the issue!”

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Posted 2 years ago

Thank you for your recent review and we are sorry to read that you are not satisfied with your purchase. After reviewing the images provided, we can see that there is no manufacturing fault and the furniture is intentionally meant to have a distressed look and feel to make it more natural to look/touch. I can see that a member of the customer service team has contacted you today to discuss this.

Posted 2 years ago

“Bought my second RHS steamer approximately 18 months after buying my first one. The original quality was excellent and the chair has lasted well. Kettler has replaced the high quality metalwork with cheap replacements but I notice the price hasn’t dropped!! (£359 RRP). Don’t waste your money thinking you are paying for quality, you will buy similar elsewhere for half the price! SHAME ON YOU KETTLER - for abusing the value of your brand and your customers loyalty.”

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Posted 2 years ago

“I purchased a table and 6 chairs and to my dismay, the table and 4 of the chairs were damaged and very badly built! I waited long enough for a response, to be told that they were only replacing the table and 4 chairs leaving me with 2 chairs from the full set which were used as I purchased the set for an occasion! As I had explained that i purchased this as a set and almost the full set was damaged I kindly wanted the full set replaced, not to be left with 2 chairs from another set! I found this ludicrous and appalling that they would only offer me a full refund and not a replacement full set! All of this for 2 chairs! Appalling customer service!! I was looking at purchasing more garden furniture but will certainly not be buying anything from this company!”

Helpful Report

Posted 2 years ago

Hello, Thank you for your recent review, and I am very sorry to hear of your disappointment with your recent purchase. I can see that we received communication from John Lewis in regards to the fault on 03/05/2022 at 14:51, this was responded to by our customer service team on 03/05/2022 at 15:43. As per our warranty agreement, we would only replace faulty items. I can see that you were offered a replacement for the table and the full amount of damaged chairs. The new chairs would have been an exact match to the 2 previous chairs so would not require a replacement. Unfortunately, it appears that the replacement was refused by you and a full collection and refund requested. I have been advised that a member of the customer service team contacted you yesterday to arrange your collection. However, if you would like to discuss again having the 4 damaged chairs and table replaced, please contact us on 01527 591901.

Posted 2 years ago

“Bought the Monos outdoor 4 seater set and the cover it is excellent quality and the way it all packs away to be stored under the cover is a great way to keep the furniture dry and out of the way when not in use. Would recommend both products.”

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Posted 2 years ago

Thank you very much for your kind review. We are so glad to hear you are happy with your Kettler products!

Posted 2 years ago

“Excellent service and the replacement protectors for our Kettler twin seat fit perfectly.”

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Posted 2 years ago

Thank you very much for your kind review Thelma. We are delighted to hear you have received excellent service. We hope that you enjoy your continued use of your Kettler furniture this Summer!

Posted 2 years ago

“Superb garden furniture mesh range”

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Posted 2 years ago

Thank you very much for your kind review Bill! We hope you enjoy your continued use of your Kettler furniture this Summer!

Posted 2 years ago

“The table tennis table came with parts missing and broken and the actual table top the decals were put on upside down and it also came damaged”

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Posted 2 years ago

Thank you for your review Chris. I understand this has now been resolved following your contact with our Customer Service team. Please do not hesitate to get back in touch if you require any further assistance.

Posted 2 years ago

“Pretty good quality, though it took us quite some time to assemble. The delivery guys were extremely helpful too.”

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Posted 2 years ago

Thank you for your kind review. We hope you enjoy using your Kettler product this Summer!

Posted 2 years ago

“Well made, does the job. Glad I went with the cover to go with the set, rather than an after market cover”

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Posted 2 years ago

We are so glad to hear you are happy with the quality of your Kettler product Darren. Thank you very much for your kind review!

Posted 2 years ago

Kettler is rated 4.4 based on 2,371 reviews