Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,341 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant.”

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Posted 2 years ago

Thank you for your kind review.

Posted 2 years ago

“Absolutely wonderful staff who went out their way to help me decide on the best products to buy for my furniture. Reasonably priced and free p&p delivered on time and with great care.”

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Posted 2 years ago

Thank you so much for your kind feedback, Philip. It's great to hear that you were happy with the service and products received.

Posted 2 years ago

“Delivery was held for some reason”

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Posted 2 years ago

Thank you for your kind review, Philip and we are sorry that the courier had a small delay in getting the package over to the delivery depot. We do hope that you are happy with the products that you received today.

Posted 2 years ago

“Is it wise to ask for a review after 1st delivery never happened and before an actual delivery has taken place? Not impressed so far. Tried to submit with no stars but wasn't able...artificial ratings boost.”

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Posted 2 years ago

Thank you for your review, Matthew and we are sorry to learn of the issues that you have had with your delivery. I have been assured that you have since spoken with Rosie in Customer Services who has resolved the issues and rescheduled delivery for tomorrow for you. As before, we are very sorry that you have had issues with the delivery and hope that you enjoy many years of use from your BBQ when this arrives.

Posted 2 years ago

“the table is good. However, everything (absolutely everything) has to be assembled. I have previously had another leading brand and much was pre-assembled. The cost of the other brand was equivalent to Kettler so price is not an issue.”

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Posted 2 years ago

Thank you for your review, David. It's great to hear that you are happy with the table. The product does require assembly however, the comprehensive assembly instructions should allow this to be done fairly swiftly. I have forwarded your comments to our product development team for consideration. We truly hope that you can enjoy many years of use from the table.

Posted 2 years ago

“All good and perfect fit for our kettle garden set”

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Posted 2 years ago

Great to hear Dakshaben! Thank you for the review.

Posted 2 years ago

“we purchased 6 chairs from Kettler with table, 3 of the 6 have collapsed with people sitting on them (not large people) so need to take care”

Helpful Report

Posted 2 years ago

Thank you for your review and we are very sorry to hear that some of your chairs have collapsed. This is not a known fault so we would like to look into this for you. Please contact our customer service team at sales@kettler.co.uk with details of your original purchase along with details and photos of the fault and we will try to resolve this for you.

Posted 2 years ago

“We had a problem with the table top of our Elba Dining Table discolouring and actually splitting at the end after only 6-8 months. Kettler Sales team were very helpful and quick to reply to our query and kindly agreed to replace the table - which has now been delivered and replaced. Very happy with the service. The original table does appear to have suffered similar issues to those mentioned in other posts - we'll keep our fingers crossed that this one lasts without problems - my advice is to make sure you register for the 3 year warranty when purchasing.”

Helpful Report

Posted 2 years ago

Many thanks for your review! We are delighted to hear about the service you have received from our Customer Service team. We have passed on your feedback to the colleague, who was more than happy to assist you. We do hope that you can enjoy your table for many more years to come.

Posted 2 years ago

“We purchased an Elba table and six chairs via garden furniture.co.uk at a cost of £1599.00. We had issues with the delivery timetable and had to make numerous phone calls to chase our order, call backs that were promised were never received. One chair out of six badly damaged, the replacement yet to be received. The table arrived separately today and as much as we like the design the woodwork is not of a good standard; I doubt the wood is actually teak and is a very poor grade if it actually is, the slats have been heavily sanded and circular abrasions are still very obvious it has a poor surface finish, filler has been used to cover up a very heavy and open grain (not a feature of real teak which is an almost grain free timber)and to fill inaccurately cut joints, this will all fail when the weather takes its toll. Some of the machine screws were impossible to tighten without WD 40 and cleaning metal fragments from the threaded female part of the table to leg joint. In my opinion this range of furniture is over rated and overpriced for the quality of the items we received. Even the Kettler brand label wasn’t applied neatly and that pretty much sums up this slipshod offering. We would not recommend nor would we buy any other furniture from Kettler.”

Helpful Report

Posted 2 years ago

Thank you for your recent review, Lingyun and I am very sorry that you have not been happy with the product received or the service. We would love to get this resolved for you as soon as possible and our aftersales team will be in contact to arrange a suitable resolution for you.

Posted 2 years ago

“Great price and great speedy service. Communicated well”

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Posted 2 years ago

Thank you for the great review of the products and service received.

Posted 2 years ago

“I think the products are very good but when I ordered some replacement footways online I expected a confirmation email. I did not receive any communication about purchase or delivery but there could possibly be a good explanation why!”

Helpful Report

Posted 2 years ago

Thank you for your review. I am very sorry to hear that you did not receive a confirmation email, as we do send confirmations with all orders placed via our website. This could've possibly gone into Junk mail. I have asked our customer service team to resend your order confirmation. We are pleased that you are happy with the products received.

Posted 2 years ago

“First one - the frame for a chair was bent Second one - table was wonky - tried to bend the legs it and it snapped”

Helpful Report

Posted 2 years ago

Thank you for your review, Dominic and I am very sorry to learn of the issues with your order. We would like to resolve this as quickly as possible for you. Please contact our customer service team at sales@kettler.co.uk with details of the issue, along with photos and we will be happy to look into this for you.

Posted 2 years ago

“It was easy to locate and order the correctly named spare parts but the quality of the replacement was not as good as the original”

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Posted 2 years ago

Thank you very much for your review and feedback.

Posted 2 years ago

“Very pleased so far with the garden chairs. Very well made & comfortable.”

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Posted 2 years ago

Thank you for your kind review. It's great to hear that you are happy with your garden chairs.

Posted 2 years ago

“Product arrived safely and was as ordered.”

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Posted 2 years ago

That's great to hear, Martin. Thank you for your kind review!

Posted 2 years ago

“Super pleased with my new kettler range, an excellent, high quality product that fits perfectly in my garden.”

Kettler 5 star review on 30th April 2022

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Posted 2 years ago

Thank you for your kind review, Vicky. It's great to hear that you are pleased with your furniture. The set looks great in your garden!

Posted 2 years ago

“Great overhead heaters arrived on time as expected look great.”

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Posted 2 years ago

That's great to hear, Angela. Thank you very much for the review!

Posted 2 years ago

“The pedals I ordered was unfortunately not the correct ones for the Kettler Safari GT Orignal Kettcar.The fitting is completely different. Your advice is required as to returning the incorrect ones and if possible replace with the correct pedals. Thankyou”

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Posted 2 years ago

Thank you for your review, Philip. Unfortunately, the 10mm pedals that you have purchased are too small for the Safari GT. I have asked a member of the customer service team to contact you to confirm the returns process.

Posted 2 years ago

“Table tennis cover looks the part, good quality, fits well. Would recommend.”

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Posted 2 years ago

Thank you for your kind review.

Posted 2 years ago

“Due to the two covers we had originally last year summer had to say very poor”

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Posted 2 years ago

Thank you for your review, Annette. We are very sorry to hear that you are not satisfied with your purchase and would like to resolve this for you. I have asked a member of our Customer Service Team to contact you.

Posted 2 years ago

Kettler is rated 4.4 based on 2,341 reviews