Kettler Reviews

Name: Kettler
Rating: 4.41

4.4 Rating 2,371 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,371 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

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“Product as described.”

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Posted 2 years ago

Thank you for your review, Paula

Posted 2 years ago

“Easy to find and order spares required. Delivered a couple of days latter, fitted in minutes, job done.”

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Posted 2 years ago

Thank you for your review, Steve. We are pleased that you are happy with your purchase

Posted 2 years ago

“Easy ordering system and efficient delivery”

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Posted 2 years ago

Great to hear, Susan. Thank you for your review.

Posted 2 years ago

“Bought covers for Palma furniture and firepit table. They have completely faded from mid grey to pale grey/mauve in just one summer. They look dreadful-Contacted Kettler who after several emails simply didn’t want to know. Customer service is appalling. The photos show what they advertise and what it then looks like, avoid paying for Kettler branded covers”

Helpful Report

Posted 2 years ago

We are sorry to read that you have had this experience, Dave. We have shown your images to our Customer Service Manager and he has advised that he will have one of his team contact you today to discuss how we can get this resolved for you.

Posted 2 years ago

“I recently purchased the Elba recliner & footstool from a garden centre. When delivered I couldn’t manage to make it recline , Kettler immediately sent me another piston. Again no luck at which point Neil at Kettler very kindly sent one of their guys on a two hundred mile round trip . Karl rang me to say what time he’d arrive . After a bit of jiggling around he managed to make the necessary adjustments and now I have a wonderful functioning recliner. The service on my issue has been outstanding, it was absolutely no quibble , I was told they’d fix it and they did. I’ve always purchased Kettler garden furniture this was my first problem however, now I know if you have an issue this company go the extra mile to help.”

Kettler 5 star review on 8th November 2022

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Posted 2 years ago

We are so pleased that we have been able to resolve the issue with your recliner, Jill. Thank you for your review

Posted 2 years ago

“Excellent experience when dealing with this company”

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Posted 2 years ago

Great to hear! Thank you for your review

Posted 2 years ago

“Had our barbecue less than 5 years, the wheels and feet came off at different stages of moving it around the garden. Clearly not suitable for purpose or up to Trading standards. The spit kept slipping and when I contacted customer service they said I had to produce the receipt. My brother ( recently deceased) bought me this but their was no compassion or leeway from the customer service manager as to why I could not produce a receipt from my dead brothers email address and he would not offer any concession! If this barbecue didn’t have sentimental value I would tip it! Also not a single response from the Director! Extremely poor service! I REALLY WOULD NOT BOTHER BUYING ANYTHING FROM THESE AGAIN.”

Helpful Report

Posted 2 years ago

We are sorry that you have been disappointed with our response to your claim, S. As explained to you by our team, the reason that we cannot meet your expectation with supplying free parts is not solely due to you being unable to provide a receipt, but that it has been confirmed that your product is over 2 years outside of the manufacturers warranty. You have a 2 year warranty on the product for any functional fault however, as you have stated in your review the product is nearly 5 years old. We hope that you do get to enjoy many more uses from the product with your replacement parts and once again, we are sorry for the disappointment that our response has caused.

Posted 2 years ago

“This cover does not fit our unit. Purchased in 2020. It has the same configuration.”

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Posted 2 years ago

“Brilliant workmanship… would definitely recommend.”

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Posted 2 years ago

“Shocking. NEVER, EVER BUY FROM THIS COMPANY. Six months on I'm left with a defective product that cost over £600. No-one is taking responsibility. I have lost count of the number of emails and phone calls I have made to resolve the issue. Poor build quality on Kettler outdoor box, struts jammed on both boxes that have been delivered, replacement sent to wrong address two times, missed delivery days, don't return my phone calls etc, etc. The manager Dean Byford has repeatedly promised to call me to discuss and never has - it's beyond belief that a company can operate and make a profit when they behave like this. Customer first is not a concept this company understand, they choose to grab your money and run”

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Posted 2 years ago

“The cover for my 3 seater couch is overpriced. It’s a good example of rip of Britain .”

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Posted 2 years ago

“Exactly what I needed”

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Posted 2 years ago

“Excellent web site to order from. Good response to both the order and dispatch of purchase. Couriers where excellent also”

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Posted 2 years ago

“I’m trying to buy a mini palma corner cover and you have sold out I’ve tried for 3 weeks and no luck . Can you please tell me when it will be back in?”

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Posted 2 years ago

We are sorry that we are unable to supply you with a protective cover for your Palma Mini at this time Barbara. Please contact our team on 01527 588997 who will be more than happy to see if we can source you one from one of our retailers

Posted 2 years ago

“It was a nightmare to assemble - the instructions numbers did not match the packets! Took hours and hours to assemble! Shame because good quality table.”

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Posted 2 years ago

“Excellent quality table protector, very good price, easy communication and timely delivery.”

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Posted 2 years ago

Great to hear that you are happy with your purchase, Josephine. Thank you for leaving us a review

Posted 2 years ago

“The product that I ordered arrived promptly and was as I expected it to be.”

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Posted 2 years ago

Thank you for your review Louise. We are pleased that you are satisfied with the delivery and product. Is there anything else that we could have done to make you have a "5 star" experience?

Posted 2 years ago

“Easy ordering process, delivered in good time.”

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Posted 2 years ago

Thank you for your review, Michael.

Posted 2 years ago

“Great products and service Prompt delivery”

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Posted 2 years ago

Thank you for your review, Colin. We are pleased that you are happy with your purchase

Posted 2 years ago

“Fits like a glove and very well made. It’s worth getting the right cover from Kettler.”

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Posted 2 years ago

Great to hear that you are happy with the cover, James. Thank you for leaving us a review.

Posted 2 years ago

Kettler is rated 4.4 based on 2,371 reviews