Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,341 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product did not arrive despite chasing TNT/Fedex and appears to have been stuck at a depot in Huntingdon with no effort made to deliver.”

Helpful Report

Posted 2 years ago

Thank you for your review and feedback. I was sorry to hear about the issues with your delivery. I understand your order is now being returned to us for a full refund. We will contact you via email with an update on your refund as a matter or priority. If you need any further assistance in the meantime, please contact us at sales@kettlerdirect.co.uk.

Posted 2 years ago

“Purchased protective covers and maintenance products directly from Kettler for our new garden furniture. Arrived very quickly and top quality! Excellent!”

Helpful Report

Posted 2 years ago

Thank you so much for your kind review! We were so pleased to read your comments. We hope you enjoy using your Kettler products for many years to come!

Posted 2 years ago

“Fits well and keeps fully protected, highly recommend”

Helpful Report

Posted 2 years ago

Thank you very much for your kind review!

Posted 2 years ago

“I purchased 2 Elba corner sofas last year with Kettler’s own covers. They look stunning, but unfortunately the cushions are really not suited to the UK climate as they absorb water in even a light shower and if they get caught in a downpour the cushions foam. They take a very long time to dry out and when they do there are white scummy marks which don’t clean off. In addition the waterproof covers aren’t fully waterproof! I have taken this up with Kettler and their response was to bring the cushions indoors when not in use, not really practicable for 2 large sofa sets and which defeats the object of having outdoor furniture. In response to the issue with the cushions, they said they would send replacement covers, which doesn’t really answer the underlying issue. However I have been waiting 10 months for these and they are now saying that they won’t have them until at least March 2023, despite still offering the sofas for sale. Their service was initially responsive, but now is non-existent. Really disappointed.”

Helpful Report

Posted 2 years ago

Thank you for your review and feedback. I was so sorry to read your comments and I can appreciate the disappointment this has caused you. Our protective covers are advertised as water-resistant, they are not fully water-proof. Protective covers should be used to protect the furniture from UV light, frost, tree sap and bird droppings. They should not be used to cover the cushions for long periods of time. We recommend storing the cushions indoors when not in use to prevent any damages commonly caused by turbulent weather. In regards to the replacement cushion covers, I can only apologise for the delay caused by further stock issues. Once we receive the stock, you will be contacted as a priority to arrange your delivery.

Posted 2 years ago

“Very good product but needs more weight”

Helpful Report

Posted 2 years ago

Thank you for your review and feedback! Your comments have been forwarded to the relevant department for future consideration.

Posted 2 years ago

“We always buy Kettler garden furniture and still have a table and chairs from over 30 years ago. We also have a much newer rattan set. We bought the cover for this set and are very pleased as it is exactly as described -good quality and durable”

Helpful Report

Posted 2 years ago

Thank you so much for your kind review Sharon! We are so pleased to read your comments and to hear you have had Kettler furniture for over 30 years. We hope you continue to enjoy using your Kettler products for many years to come!

Posted 2 years ago

“Excellent product and service. Exactly what we wanted.”

Helpful Report

Posted 2 years ago

Thank you so much for your kind review! We are so pleased to hear you received excellent service. We hope you enjoy using your Kettler products for many years to come!

Posted 2 years ago

“Shocking customer service, hole in rattan weave after a few weeks on sun lounger due to clear manufacturing fault, obstinate customer service department will not accept despite submitting clear photographic evidence.”

Helpful Report

Posted 2 years ago

Thank you for your review and feedback Mark. I was sorry to read your comments. I understand that you have been in contact with our After Sales team, we have advised that this has been damaged which has caused the weave to come undone, therefore we cannot process this as a warranty claim. If you would like to discuss this further, please contact our After Sales team at sales@kettler.co.uk.

Posted 2 years ago

“Good service and free postage. Happy that I was able to replace the go kart pedals on a 25+ year old item. Some little people will be very happy!”

Helpful Report

Posted 2 years ago

Thank you so much for your kind review Alexander! We are so pleased that you were able to acquire parts for your old Kettler Go Kart. We hope your little ones enjoy using it for many years to come!

Posted 2 years ago

“Ordering was easy.Furniture cover was delivered on time.”

Helpful Report

Posted 2 years ago

Thank you so much for your kind review Anne!

Posted 2 years ago

“Absolutely shocking customer service, 3 year warranty is worthless. Rattan furniture has torn on corner due to clear manufacturing fault but Kettler claim accidental damage despite clear photos showing the reason for the failure. Avoid this company as they are not prepared to stand by their reputation.”

Helpful Report

Posted 2 years ago

Thank you for your review and feedback Catherine. I was sorry to read your comments. I understand that you have been in contact with our After Sales team, we have advised that this has been damaged which has caused the weave to come undone, therefore we are unable to process this as a warranty claim. If you would like to discuss this further, please contact our After Sales team at sales@kettler.co.uk.

Posted 2 years ago

“Do the job!”

Helpful Report

Posted 2 years ago

Thank you for your kind review Brian!

Posted 2 years ago

“Very happy this product is available for touch up as the coating is the prime reason to buy Kettler's great furniture but it can get damaged during unpacking (had a damaged at chair at delivery that was exchanged but my table was s ratchet at some point so I used this product for that)”

Helpful Report

Posted 2 years ago

Thank you for your kind review and feedback!

Posted 2 years ago

“I haven’t been able to use it yet as my Everdure Hub 2 BBQ has broken !”

Helpful Report

Posted 2 years ago

Thank you for your feedback Glenn. I was sorry to hear about the issues you have had with your Everdure Hub II Barbeque. Please contact us on 01527 591901 or at after.s@kettler.co.uk if you require further assistance.

Posted 2 years ago

“Novera sun lounger arrived promptly. One of the wheels didn't click in place and I have had to order a new locking device for the wheel at an extra cost of £5. Also the back of the lounger is very heavy to raise up from lowest position with the arms.”

Helpful Report

Posted 2 years ago

Thank you for your review and feedback Susan. I was sorry to hear about the issues you have had with your Novera Sun Lounger. If you still require further assistance, please contact our After Sales team on 01527 588997.

Posted 2 years ago

“Very poor indeed: no goods have arrived”

Helpful Report

Posted 2 years ago

Thank you for your review and feedback John. I understand this has now been delivered following the delays with Royal Mail due to the recent strike. If you require any further assistance, please contact us at sales@kettlerdirect.co.uk.

Posted 2 years ago

“Excellent service and the garden furniture covers arrived as expected Great products.”

Helpful Report

Posted 2 years ago

Thank you so much for your kind feedback! We are so pleased to hear you received excellent service. We hope you enjoy using your Kettler Furniture this summer!

Posted 2 years ago

“Very good Garden Furniture. High quality”

Helpful Report

Posted 2 years ago

Thank you so much for your kind review!

Posted 2 years ago

“Excellent product and smooth delivery.”

Helpful Report

Posted 2 years ago

Thank you very much for your kind review!

Posted 2 years ago

“Unfortunately product damaged on arrival still waiting for resolution. Garden set is lovely.”

Helpful Report

Posted 2 years ago

Thank you for your review and feedback Darren. I understand you have been in contact with our After Sales team following this review. If you still require further assistance, please contact us on 01527 588997 or email us at sales@kettler.co.uk.

Posted 2 years ago

Kettler is rated 4.4 based on 2,341 reviews