Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,341 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very prompt resolution of our issue with the garden seat, very professional”

Helpful Report

Posted 5 years ago

“By sticking by their warranty cover and replacing the faulty items promptly. The staff members I dealt with were polite, professional and very helpful indeed.”

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Posted 5 years ago

“Kept up to date about replacement delivery, excellent service, however this was my second set of chairs to be replaced due to rusty arms, we have cheeper chairs that haven’t rusted, maybe just unlucky !”

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Posted 5 years ago

“Having had other Kettler furniture over the past 20 years I was very surprised to see rust on our Sienna chairs which we purchased in 2016. However Webb’s of Droitwich contacted Kettler to let them know of the problem. After providing photos etc. Kettler offered to deliver replacement chairs straight away. Really pleased to receive good customer service. Thank you.”

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Posted 5 years ago

“As far as I am concerned you your product support is exemplary.”

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Posted 5 years ago

“Great customer service. When I rang and explained that we had a problem with rust appearing on our garden chairs the response was prompt and we were offered replacements very quickly. Even with the best quality garden furniture things can occasionally go wrong, the test of a really good business is how they deal with the problem. Kettler cannot be faulted and I wouldn’t hesitate to purchase from them again.”

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Posted 5 years ago

“Kettler are very quick and efficient - excellent customer service.”

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Posted 5 years ago

“Very responsive service.”

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Posted 5 years ago

“kEPT WELL INFORMED”

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Posted 5 years ago

“My warranty claim was dealt with in a quick and efficient manner. The replacement furniture arrived on time with a telephone call from the driver to confirm delivery time. Excellent service from Kettler, thank you.”

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Posted 5 years ago

“Replaced without any hassle.”

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Posted 5 years ago

“Very quick service with very friendly people. Thank you very much”

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Posted 5 years ago

“Quick response when we contacted the firm about some rust on our chairs. They immediately offered replacement furniture. We did have a number of problems with the replacement furniture (some damage in transit and then the replacement arm chairs did not fit under the Kettler table). However, we have dealt with very friendly staff on the 'phone and today we have received the final delivery - which is perfect. In spite of the problems we have had, we remain impressed by the firm's response and by the quality of their furniture.”

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Posted 5 years ago

“It was very disappointing that the lovely Kettler furniture began to rust, but I have nothing but praise for the way this was handled. I read the instructions for making a claim online, took the photographs that they asked for, and attached them to the claim form. Within two days, I had a telephone call and an email, accepting the claim without reservation and offering an exchange of the furniture with a choice from the currently available models. Our choice was approved by return and the collection and delivery arranged for the next week. The people from Panther Logistics were efficient and pleasant and we are now very pleased with our new furniture. The whole procedure was an exemplar of good customer service.”

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Posted 5 years ago

“Very impressed by the way our claim was handled. Can not fault the company.”

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Posted 5 years ago

“Easy to contact and immediately responded to our claim. Very helpful Zak, thanks.”

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Posted 5 years ago

“Replaced the furniture without arguments.”

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Posted 5 years ago

“Very quick and efficient service from the time of filling in warranty to receiving the new table . Thank you.”

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Posted 5 years ago

“We were disappointed to find some rust on our Kettler table and one chair after 4 years . We contacted Kettler who dealt with the issue very quickly and efficiently and replaced the table, 8 chairs and the cushions within three weeks. A very curteous , and efficient team of people.”

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Posted 5 years ago

“Our problem was dealt with quickly and efficiently”

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Posted 5 years ago

Kettler is rated 4.4 based on 2,341 reviews