Kettler Reviews

Name: Kettler
Rating: 4.41

4.4 Rating 2,374 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,374 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kettler responded very promptly to my claim, within 24 hours of the email with attached photos of the problem. As soon as the items were in stock they were delivered. Brilliant service and can highly recommend”

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Posted 5 years ago

Wow! What a great review. Thank you for sharing your experience. Kind regards Kettler GB

Posted 5 years ago

“My claim was dealt with immediately and I am very pleased with the customer service I received from Kettler.”

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Posted 5 years ago

“Efficiently handled by your staff”

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Posted 5 years ago

“Excellent customer service - good communication and product replaced with no fuss - collection and delivery communication excellent- on basis of this we have recently purchased a new kettler set for our decking -would highly recommend kettler furniture”

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Posted 5 years ago

Thank you for your kind review. Please feel free to contact us should there be anything else we can assist with. Kind regards Kettler GB

Posted 5 years ago

“Honoured your warranty in a courteous, efficient and friendly manner. As a result I immediately went out and purchased additional Kettler products. Thank you!”

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Posted 5 years ago

“Kettles customer service is exceptional and their promise to uphold their 5 guarantee is true to its word. From my first contact to the delivery of my replacement garden furniture can not be questioned. Thank you Kettler for instilling some faith in customer services.”

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Posted 5 years ago

It's wonderful to hear that you are happy with the service and your replacements. The Henley furniture you have looks great! Thank you for your review and should there be anything else we can assist with, please do not hesitate to contact us again. Kind regards Kettler GB

Posted 5 years ago

“Excellent customer service. Once it had been agreed an new set of furniture was supplied quickly.”

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Posted 5 years ago

We are pleased to have been able to help! Thank you for your review. Kind regards Kettler GB

Posted 5 years ago

“Lovely staff. Delivery company were also very good and arrive when they stated they would.”

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Posted 5 years ago

“They replaced the chairs without any question. However, the delivery went to the wrong address first and we had to wait two days for it to arrive - a delivery problem rather than with Kettler.”

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Posted 5 years ago

“Our claim was handled quickly and efficiently and we were kept informed of progress, delivery times etc. It was a real pleasure to deal with Kettler and we would be happy to recommend them to others. If only all companies had a customer service this good!!”

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Posted 5 years ago

Thank you for your kind review Mrs South. We are thrilled that we have been able to help Kind regards Kettler GB

Posted 5 years ago

“Best customer service that I have ever received. Easy process, no quibbling and speedy replacement, Brilliant!”

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Posted 5 years ago

“Prompt unequivocal response”

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Posted 5 years ago

“Sorted a replacement bench when the original was faulty with speed and minimal fuss.”

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Posted 5 years ago

“Quick response.”

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Posted 5 years ago

“Best customer service we have ever had. I noticed that the paint on the back panel of our chairs was lifting and they were starting to rust (four years old). I sent an email in, got a reply within a day or so and without any further questions Kettler approved the claim and sent through a new set of chairs. After this experience I will never buy another brand. Really impressed.”

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Posted 5 years ago

“There was a problem with the coating on the 2016 steel mesh furniture. My table was swiftly changed last year and my six chairs this year. The rust was visible on photos and, once these and proof of purchase was sent, Kettler changed all items promptly and with no fuss. Excellent customer service!!”

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Posted 5 years ago

“Prompt reply to my email and acceptance of the problem highlighted. No trying to pass the buck!”

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Posted 5 years ago

“They immediately agreed to replaced a complete set of 6 garden chairs as they couldn't match our set when only 2 had started to rust.”

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Posted 5 years ago

“The replacement which arrived was also damaged. Still waiting for 2nd replacement. This is now approaching 3 months from when we originally raised the issue of rusting with John Lewis”

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Posted 5 years ago

“We had a rust problem with one of our benches which was quickly resolved with a replacem3nt bench. Very impressed with your service”

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Posted 5 years ago

Kettler is rated 4.4 based on 2,374 reviews