Kettler Reviews

Name: Kettler
Rating: 4.41

4.4 Rating 2,371 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,371 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great that they have spares of items. Great service”

Helpful Report

Posted 1 year ago

We are so pleased that we have been able to supply you with the parts that you need, and that you have been happy with our service. Thank you for leaving us a review.

Posted 1 year ago

“Very efficient. I've had Kettler garden chairs for over 20 years and they are still in excellent condition.”

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Posted 1 year ago

Thank you for your review. We are so pleased that you have been happy with our service, and your chairs!

Posted 1 year ago

“Brilliant service great site easy to navigate fast delivery great experience well done”

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Posted 1 year ago

Thank you for your review, Michael. We are pleased that you have been satisfied with the service that you have received.

Posted 1 year ago

“Had purchased garden table and chairs from a local garden centre and read about recommended protection product. Checked on line, discovered the correct water based product, ordering was easy, delivery was prompt and application even easier! Pleased? Yes!”

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Posted 1 year ago

Thank you for leaving us a review, Bill. We are so pleased that we have been able to supply you with the products that you needed, and that you are happy with your purchase.

Posted 1 year ago

“Really pleased with purchase, very well made. Looks great and very comfortable to sit in. Purchased the outdoor cover to protect it in the winter.”

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Posted 1 year ago

It's great to hear that you are satisfied with your purchase, Julie. We hope that you enjoy many years of use from your seating and cover. Thank you for leaving us a review.

Posted 1 year ago

“Very fast and efficient service”

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Posted 1 year ago

It's great to hear that you are happy with the service that you have received, Kathryn. Thank you for leaving us a review.

Posted 1 year ago

“great product and on time delivery too. the crosstrainer is well made and a good variety of exercise options. the flywheel weight is about right but for a heavier user like me 20kg would be better. overall well pleased”

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Posted 1 year ago

It is wonderful to hear that you are pleased with your purchase, Alastair. Thank you for taking the time to leave us a review.

Posted 1 year ago

“The table tennis table is fantastic. It arrived with a broken wheel, but I was able to fix it within 30 mins. At such a bargain price for a refurbished table, I can't complain.”

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Posted 2 years ago

Thank you for your review, Alexander and we are so sorry to learn of the broken wheel. We are pleased however to hear that you have been able to repair this and that you are happy with your table.

Posted 2 years ago

“Good quality patio furniture,all set for summer 😊”

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Posted 2 years ago

Thank you for your review, Michael. We are pleased that you are happy with your set.

Posted 2 years ago

“Very prompt service. Excellent product.”

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Posted 2 years ago

We are pleased to have been able to help, Paul. Thank you for your review.

Posted 2 years ago

“Have had many kettler products with no problems, so purchased Palma casual dining set.. Although out of warranty period I contacted customer services as our table has bowed in the middle. As at the time of noticing it we were about to move, so more pressing paperwork was top of our list.. No help from CS just 'sorry out of warranty but you can purchase another table full price'... Not even an offer of a discount! If they bow in the sun why would I buy another 'garden table'.. My next purchase will not be Kettler..”

Helpful Report

Posted 2 years ago

Good Morning Thank you for your review. We are sorry to hear that you have had an issue with your table, and that you have not been satisfied with your response from the team. Although your table is 2 years out of warranty, we have escalated this to our Customer Service Manager to see if he can offer anything to you to get this issue resolved, so please expect contact shortly. Kind regards Kettler GB

Posted 2 years ago

“Have not used this as yet as the cleaner and restorer I need to use before this is still out of stock ! Nearly a month now can you advise when this will be in stock please”

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Posted 2 years ago

We are sorry for the delay in having the product you need in stock. We are expecting a shipment of our cleaners and protectors to arrive late February/early March so they will be on the website very shortly after. We appreciate that it is frustrating and apologise for any inconvenience that this may have caused.

Posted 2 years ago

“Quick service, fast delivery, excellent product. Would recommend.”

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Posted 2 years ago

We are so pleased to hear that you would recommend us, Arron. Thank you for your review

Posted 2 years ago

“We’ve bought kettle in the past so knew these new pieces would be the same quality.”

Kettler 5 star review on 9th January 2023

Helpful Report

Posted 2 years ago

We are pleased to hear that you are happy with the quality you receive from us. Thank you for taking the time to leave us your review.

Posted 2 years ago

“I've just had a call with Kate @customer services who helped me with my problem. She was bubbly, efficient and most personable. She was a pleasure to speak with and has resolved my problem. I can't fault the service.”

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Posted 2 years ago

This is great to hear, Guy. We are so pleased that you have been happy with the service that you have received. Thank you for leaving your review and we will be sure to pass your feedback onto Kate's Manager.

Posted 2 years ago

“What great customer service!!!!!!!! i was looking to purchase something as cheap and basic as table feet caps for some Kettler furniture that is about 15 years old but still looks as good as new. I e mailed Dec 27th, I received a reply this morning, Dec 30th and just called them to pay. This is how you look after customers - make great quality products and provide great aftersales service - a lot of companies need to do the same. Shout out to Sarah in Customer Service - Thanks so much”

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Posted 2 years ago

This is great to hear, David. We are thrilled that you have been happy with the service that you have received. Thank you for leaving your review and we will be sure to pass your feedback onto Sarah's Manager.

Posted 2 years ago

“Bought a cover for our Kettler outdoor table tennis table. We've had the table for 15 years and it's still going strong. The cover arrived very promptly and is made of superb quality material. Kettler products are simply the best.”

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Posted 2 years ago

Thank you for your very kind review. We are pleased to hear that you have been a returning customer who has enjoyed our products for many years.

Posted 2 years ago

“Great product. Assembly takes a while, but use the video as well as instructions and no problems.”

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Posted 2 years ago

Thank you for your review, Jonathan. We are pleased to hear that you are happy with your purchase.

Posted 2 years ago

“I had a table tennis table delivered without any tools and lots missing so can’t put it together”

Helpful Report

Posted 2 years ago

We are very sorry to learn that you had a table delivered without your fixing kit. Please contact our team on sales@kettler.co.uk and we will be happy to get this resolved as soon as possible for you.

Posted 2 years ago

“I ordered a Palma Luxe sofa and armchair set online during the Black Friday promotion on 28th November. You accepted my order and took payment in full. (Order No 37200) I had no subsequent correspondence so a week or so later I called to enquire about delivery. I was then told my order couldn't be processed because you had run out of stock. I dealt with a very helpful lady who, like me, couldn't understand why your systems had accepted my online order which you couldn't fulfil. She asked her manager if there was any way of compromising on the then offer against new stock in January. He declined to make any gesture to recognise my disappointment and required the lady I spoke to on the phone to apologise but refuse to honour the proposed online transaction in any way. I have to say she was very polite and seemed genuinely sorry for my disappointment, and not a little confused as to how it had happened. I eventually got my payment refunded but one wonders how long you would have kept payment had I not chased. So contrary to the email inviting me to comment on my recent purchase from Kettler, I haven't successfully bought anything. I am therefore unable to recommend either my experience of dealing with your company or the product itself because didn't get the one I tried to purchase. The fact that your computer system both accepted an order for a product you no longer stocked and sought a review from me on the false premise that I had bought it, gives me no faith in your sale and order systems at all. Richard Probert”

Helpful Report

Posted 2 years ago

Thank you for your review, Richard and we are sorry to learn of the issue you experienced whilst ordering once of our Black Friday products. We can only assume that the issue was caused by an internal software fault and we apologise for the disappointment that this has caused. We are pleased that your refund has been received and hope that you are able to find a suitable alternative for the product you wished to order.

Posted 2 years ago

Kettler is rated 4.4 based on 2,371 reviews